59 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Italy
Hi, great theme, congratulation! I wanna ask you just some questions. Sorry for my english!!! I leave my page url so you can check what i need to do. http://upshowroom.altervista.org/blog/ • In the homepage (type 1) i have an other grey slide under the first but I wanna delete it, it’s possible? • In the “Showroom” page there is a page Portfolio but if i write something on the page nothing is show before the images. I wanna built a page where is write something and put under a shortcode to show the portfolio 1…it’s possible? Thanks very much
starshade

Hello guidodipace,

Regarding question 1: I don’t see a second slider underneath the first. Maybe you are referring to the dark gray box where content for homepage type 1 should be filled. If you don’t want to have it, make sure you set the “Homepage 1 body will contain:” to “Nothing” from Appearance -> Theme Options -> homepage tab.

Regarding question 2: it’s unclear to me how you created that page. Please drop us an email with backend access to your site so we can have look at it.

Also for more questions please come to our support forum – http://goldenworks.eu/support/ since support is not offered here in the comments section of the themes.

Kind regards,

Goldenworks team.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

nice theme, bookmarked for future

starshade

Thank you :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
VinceM Purchased

Hi there,

I’m having an issue getting the menu to scroll with the page. Whether I have the option turned on or off in the theme options, I can never get it to scroll and stay at the top of the page.

Any suggestions?

Thanks. The theme is awesome.

starshade

Hello,

None of our clients had this problem before and we can confirm that this option worked without issues in all the theme versions(obviously we assume that no changes have been made to the theme files).

All you have to do is to make sure that in Appearance -> Theme Options -> General tab the option “Do you wish the menu to stay at the top when scrolling ?” is set to “Yes” if you want to make the always stick to the top.

If the problem persists please drop us an email with user / pass to your site so we can have a look.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
mandygor Purchased

Thanks for the beautiful theme. I have a quick question: Could you check something out for me?

http://theceeflat.com.previewdns.com/portfolio_1/greg-and-brandy/

I’m working on setting up a portfolio page and the gallery seems to work fine here but when you click an image you get the following error message trying to view the image in the lightbox. > “Image cannot be loaded. Make sure the path is correct and image exist.” Not sure why that’s happening. The lightbox function works properly in a blog post that I have on there already..

http://theceeflat.com.previewdns.com/category/blog/

Any insight into why this is happening would be great. Thank you. Pete

starshade

Hello mandygor,

Like the error says, the path to your image is incorrect. I don’t know how you added your images, so please drop us an email with user / pass to your wordpress backend so we can have a look.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Oeses Purchased

Sorry I might be a kind of wordpress newbie. I got this theme and I have to problems I hope you can help me with :) I can’t get the slider on the front page to work, at all…

Next problem In Portfolio I can’t get thumbnails to show

Sorry if these questions are totally newbish, but I can’t seem to find help anywhere online.

BR Oscar Olver

starshade

Hello,

The theme comes with detailed documentation that explains step by step how to setup each part of the theme. Please consult it and if you still have problems / issues with it please come and ask for help on our support forum – http://goldenworks.eu/support/

Kind regards,

Goldenworks team

Default-user
Oeses Purchased

I didn’t know that, but I have found it now. Thank you for your help! :)

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
usnraver Purchased

When choosing a menu item to display posts in catagory section – how can I achieve the following:

1. posted on: August 10, 2012 in: Stories

How can I make that display the author as well in the info?

2. when there is a lot of posts it creates a long page – how can I create a pagination where after 5 posts it creates another link at bottom 1-2-3-4 ect for 20 posts.

Also the slider for home page 1 only shows 1 thumbnail using IE – using google chrome and safari shows all of them.

starshade

Hello usnraver,

Please post your questions in our support forum – http://goldenworks.eu/support/

We are not offering support in the comments section of the themes.

Kind regards,

Goldenworks team.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
usnraver Purchased

Also, you provided me a code I entered in the header.php I believe to the intro top paragraph only shows on the home page and not all pages – which worked. Now I need a completely different intro paragraph on my stories page but just that page that will be different from the home page. How can I manage different top header intro headers for each page? The page is a catagory from posts that I need a header intro on.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years
  • United States
usnraver Purchased

Also, you provided me a code I entered in the header.php I believe to the intro top paragraph only shows on the home page and not all pages – which worked. Now I need a completely different intro paragraph on my stories page but just that page that will be different from the home page. How can I manage different top header intro headers for each page? The page is a catagory from posts that I need a header intro on.

I placed the intro under the catagorey I am showing – however it says “The description is not prominent by default; however, some themes may show it.”. I need this description to show at the top of the page.

starshade

Hello usnraver,

Please post your questions in our support forum – http://goldenworks.eu/support/

We are not offering support in the comments section of the themes.

Kind regards,

Goldenworks team.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello!

I’m hoping you can help me. When I download this file, there isn’t another .zip inside it to upload to Wordpress (this is the way I’ve installed themes in the past). The main .zip file won’t install either.

Is there something I’m missing? Or do I need to install this theme in a different way? Thanks so much for any help you can offer!

starshade

Hello ShannaGermain,

Please follow these instructions when installing a theme from themeforest:

http://support.envato.com/index.php?/Knowledgebase/Article/View/269/0/my-wordpress-theme-isnt-working-what-should-i-do

See the video from “Common ‘Broken Theme’ and ‘Stylesheet Missing’ WordPress Issues” chapter.

Kind regards,

Goldenworks team.

Default-user

Thank you. That worked! I hadn’t had to do it that way before. Thanks for the help.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m sorry to be a bother, but I’m hoping you can help me one more time (and I can’t seem to ask this on the forum, because it won’t allow me in using the number I received upon purchasing the theme).

When I make a page, it doesn’t offer me an option for a Portfolio 2 template. There is Homepage 1, Homepage 2 and Portfolio 1, but I prefer the Portfolio 2 style. Any help is much appreciated!

Thanks so much!

starshade

Hello ShannaGermain,

It’s explained in the documentation how to create portfolio sections. They are not templates, they are just a collection of custom posts grouped in a category that is added to menu.

Again, please consult the documentation. Regarding the forum registration, drop us an email with desired username, code and email and we will create the account for you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello!

We like this theme. We would like to buy it, and use it in hungarian language. Our language contains the following special letters: Á á; É é; Í í; Ó ó; Ö ö, ? ?; Ú ú, Ü ü, ? ? Do all of the font types contain these characters?

In the Typography menu some special characters are mentioned, but ? ?; and ? ? are not on the list.

I was not able to decide if all of the font types used in this theme are special ones? Because base fonts such as Times New Roman, Arial etc. contains these characters.

What can I do if they are not supported? Thank You the answer!

starshade

Hello Edsu,

This theme doesn’t have any font replacement techniques. Georgia font is used for headers, so all glyphs are supported.

Kind regards,

Goldenworks team.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

:):) Good, it looks this font type also does not support all of our special characters.

So all of the hungarian special letters are shown in this text:

http://hu.wikipedia.org/wiki/%C3%81rv%C3%ADzt%C5%B1r%C5%91_t%C3%BCk%C3%B6rf%C3%BAr%C3%B3g%C3%A9p

The first missing one is looks like O, but it has ” -on the top. The second one is looks like U but also has ” -on the top.

starshade

Hello Edsu,

See our previous answer – all characters are supported.

Kind regards,

Goldenworks team.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Tunisia
visiover Purchased

Hello,

I’m wondering, why Portfolio 2 template is not working, when creating a new page??

starshade

Hello visiover,

Please consult the documentation in regards with how to setup the theme. Portfolios are not created via page templates. Portfolios are a collection of custom posts grouped in a category and that category is simply added to the menu.

We choose this path because we think it’s much more easier for end user to setup the theme.

Kind regards,

Goldenworks team.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

HI! sorry for my english, I just dowload this theme, but I can’t installed in my wordpress, it’s says :

“The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.”

could you help me please? It quite urgent!

thanks you! Stefania

starshade

Hello Stefania,

Please follow these instructions when installing a wordpress theme from themeforest:

http://www.goldenworks.eu/support/topic/how-to-properly-install-your-theme-fixing-broken-themes

Kind regards,

Goldenworks team.

  • Has been a member for 4-5 years
  • Bought between 50 and 99 items

This is really the best support ever!!

I could not dream of a better support team, and they are fast and really good!!

5 stars and 6 stars if i could!

starshade

Thanks for nice comments :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello! I have a problem with the theme….

I bought it few weeks ago and It work good, but we had a problem with the server and hosting so we had to change to anotherone (we are using bluehost now) but now it does’nt work the theme. It dind’ appear the slide show (the image have the correct name, no special cacater, no upper case, no accent, no space etc …. ) and the blog section (that i specified in the theme appereance, what ever this appear just whne we go to “home” section, but not when you go to the web). I try to use the regular theme and the child theme, but it doesnt work… please could you help me?

This is the web that http://www.ibericadedanza.com/test1/

Thanks! Stefania (sorry for my english!)

starshade

It looks like after you moved the theme you didn’t configure it. The slideshow doesn’t show up because you didn’t set the homepage template as your homepage. Look what this text says on your homepage http://www.ibericadedanza.com/test1/ :

“To properly setup your theme’s homepage, you need to create a new page(most likely using the homepage template) and set that page as your homepage from Settings » Reading » Front Page Displays » A static page. Please make sure you consult the documentation to find out more.”

Did you try following those instructions to setup the homepage ?

Default-user

yes, of course, I did just like the other time, I try also to create a new ones home_1… but nothing look…

http://www.ibericadedanza.com/test1/welcome/

maybe I have to try to cancel everything and try to instal the theme an other time? I don’t know wht to do!

thanks!

starshade

We need to look at your theme settings. Drop us an email with username and password to your site( via contact form from our themeforest profile ) so we can have a look to understand why the slider doesn’t show up.

starshade

One more thing, it looks like the facebook widget breaks the theme’s javascript, so the slider doesn’t show at all in this case. Remove it and refresh the page.

Default-user

Hello, I tryed but it doesnt’work… i’ll send you my accese user by the form contacto for see wht appens! thanks you very much!

starshade

Like we stated earlier, your issue is caused by a js error that it might be created by a plugin. Please disable / uninstall your plugins as a measure of caution. Also, that javascript error is caused by an external script but it breaks the prettyphoto functionality that is included in the theme. We want to try a fix on your server by updating prettyphoto to the latest version but for this we will also need FTP access to your site.

Default-user

Hello, i send you the ftp acces. With the Ticket ID: HIW-260-29405 don’t you have a e-mai where i can write the next time? thank you.

Stefania

Default-user

hello again, i tryed to install the theme in the main domain not in the test1… and… it works, I don’t know what appens!

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Planning on purchasing this theme, just want to make sure that support is available if needed. I see that you send quite a few folks back to your documentation so I’m assuming that you have good documentation, and I prefer that anyway because it answers questions faster.

Want to also ask if you feel this template would work well with woocommerce. It’s something I may want to integrate down the road and just want to be sure there wouldn’t been any major compatibility issues.

Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

One more quick thing…I’m also assuming dummy data is included? And does the dummy setup just as the demo? That has been my issue in the past with some templates, you see them as the demo example, purchase it, upload the theme with all dummy data and it looks nothing like the demo leaving you to try to mimic all the areas that encouraged you to purchase the theme in the first place. I can usually figure out most things as long as I can see how it is setup in the admin as a demo. Please let me know, I’d like to give the theme a try. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
xena4635 Purchased

OK, I went ahead and purchased the theme and see that your documentation actually answers the two questions that I had already. Kewl, I also see your support forum information. Thanks.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
xena4635 Purchased

What is the turn around time for support?? I know you don’t like to address support issues here for obvious reasons, but I’ve posted in your support forum several hours ago and have received no reply yet.

Problems:

XML dummy data only supplied me with ONE PAGE called “Sample” Page, nothing else came through making this even more difficult.

I cannot get the actual BLOG to show up on the BLOG PAGE, the Lightbox for the gallery is not working, images simply open up in a window and I’m finding that the documentation is a bit hard to follow.

Please do not re-route me to your documentation, I’ve been reading it to the point where I’m blue in the face. One on one support is needed. Thank you.

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