79 comments found

  • Bought between 10 and 49 items
  • Denmark
  • Has been a member for 1-2 years

Great theme, This is a pre-purchase question: Is it possible to get a Ads management plugin to function with your theme? Like this one for instance? http://codecanyon.net/item/adpress-wordpress-ad-manager/1510785?WT.ac=solid_search_item&WT.seg_1=solid_search_item&WT.z_author=omarabid

Kind regards Dorthe

Chimpstudio

It will work though but I am afraid it will create some styling issues for you.

  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • United States

Hello! The theme is great!

After installing it, I don’t get the notice for the list of plugins that need to be installed. I’m running WP 3.8.1. The list of necessary plugins is also not included in the documentation. Can you please provide the list of plugins needed, so that I can install them manually. WordPress is not providing an option for them to be installed automatically.

Chimpstudio

Please ignore the list written in documentation as that needs an update. It was feature of older version of theme.

GhostNewYork

Thanks, however, your response didn’t resolve my issue. There is no list of plugins in the documentation. Also, the automatic WordPress prompt to install the plugins doesn’t show up.

Can you please provide the list of ALL of the plugins that are used in this current version of the theme so that I can install them manually?

Chimpstudio

No plug in has been used in this theme. As requested above, please ignore this section of documentation.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
  • United States

Hello Chimpstudio,

Just getting started with the theme, and I have a few questions:

- All images are being forced to 100% of the column width. How do I turn this off? It either cuts off the bottom of the photos or stretches them horizontally – neither of which is acceptable.

- On the template for the Home page half-layout: Where can the button text be edited? Where can I control the speed of the text rotator?

- Is there a template available for the masonry layout that utilizes the portfolio posts, or do I need to create the setup from scratch?

- Placing a column just pops one in at full-width; is there a more flexible shortcode that allows 1/2 page and more?

Thanks in advance for your help!

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

In the homepage, is the texture over the images required? Is it easy to change or remove it?

Chimpstudio

Yes, you can remove it or can change it to what you like for your site. It is not required and you can edit CSS code to change or remove it.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, just bought your theme and am setting it up.

Q1: I notice Home Fade Slider images have a black screen effect over them, and some other home page display options have this effect as well. How do i rid of this screen? I just want my images displayed as originally with no filter or some effect over them.

Q2: the default slider transition speed is too fast for me. Is there a way to slow it down?

Thank you - Steven

Default-user

Update: see that the previous post has a similar question, and you mentioned this can be modified in the CSS. I can’t find where in the CSS code for the texture screen. Can you please point out where this is?

thanks

Default-user

I hope to get an answer soon as there’s a deadline for my project. This theme charges a premium price so I’d expect good support. Thank you.

Chimpstudio

Please go to style.css file and find the class ”.mas-cont-sec article figure. It is there in line Number 844. You can remove this class to get rid of this screen.

Default-user

Thanks for the response. Though that is not the correct info to rid of the screen pattern. I waisted a good hour to figure this out on my own.

For those who have the same problem, look for the file component.css, go to .pattrenbg tag and delete the background image part. That’s it.

For Chimpstudio, i see you are an Elite Author and making hefty profit selling the themes. I’d expect quicker support service with accurate answers so we don’t waist each other’s time.

Also to further improve this theme and since there are others having similar issue, I’d suggest to have the home page image screen effect setting built in as part of admin options so users can turn on/off this feature easily.

Thank you.

Chimpstudio

Thank you for the valued input, guide and suggestions. Your words are noted and well regarded.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

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  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I would also like answers to where in the CSS the texture can be removed and how to modify the stretching of the slider images to 100%.

Chimpstudio

Please go to style.css file and find the class ”.mas-cont-sec article figure. It is there in line Number 844. You can remove this class to get rid of this screen.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have created a submenu item under a main item. The main item page does not open but instead is directed to the submenu item. Is there a way to create a nested menu where the main item page is also accessible?

Where can I find the CSS to make the featured image smaller on the portfolio pages? All of the images in both the slider and the featured image areas are stretching even with larger images uploaded. Is there a work around for this?

Chimpstudio

Please create a ticket at http://www.chimpstudio.co.uk/support and provide your login where I can see this issue to guide you well. Also write the link of the page where you are facing issues.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Great theme! I’ve got a pre-purchase question: Is it possible to edit the size of the thumbnails in the background gallery on the Home V6? In the demo they’re just too small for me…

Chimpstudio

Yes, the size of the thumbnails in the background gallery can be edited.

  • Has been a member for 0-1 years

I really love this stunning design, but I have a question before I purchese it. Is it possible to integrate Registation and Login buttons and makes Snapture multi-users platform?

Chimpstudio

Multi-user log in is not possible for all visitors in current theme. However, by customization (which we do not provide though) and plugins, you can do that.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
turchii Purchased

Great theme but this theme need some feature update!

1. Need column features. ( just have fullpage column(12) no 1/2 1/4 etc.) 2. Need single page option ( with one fullpage image background without slider and captation )

I couldn’t create a single page. ( with stable background and text on it. )

Thanks.

Chimpstudio

The recommendations are highly valued and respected and will be considered for sure. Thank you for valued input.

  • Bought between 50 and 99 items
  • Has been a member for 0-1 years
  • Exclusive Author
  • United Kingdom

Hi guys!
Superb looking demo! When viewing the video background on a mobile device I can just see the preview with the red youtube play button, but its z-index is behind the caption and button so it cannot be clicked.
Is this a bug, or can it be made to automatically play / be replaced with an image on mobile devices?

Chimpstudio

The demo is working fine here at my end, I have given it test on all mobile devices I could find. Can you please specify the device for me?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

can you make the portfolio sortable in your next update? It would be super if you could implement some of the code you have going on in your bolster theme for the artists…. Seeing as this is a Photography theme, say you click on an artist, you could then scroll through, see their info and background etc, then the gallery, then the contact at the end just like bolster…..

If its tricky is there a way to implement this behaviour myself?

Thanks for the pre buy question response in advance.

Chimpstudio

We will consider your suggestion while working on next update. It’s not that tricky and we can do it, but there are certain reason for not adding one thing that has been added in other. I hope you do understand.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

I have purchased and installed – I added the Facebook widget to show my page stream – it only displays content when I am logged into Facebook, as soon as I log out the feed disappears, is there an option to display when I am logged off?

Also can a Facebook like button be placed on individual images in Galleries?

And is there an available widget which can pop up in front of the home page to like on Facebook as like an Adobe Air app?

Chimpstudio

For Facebook feeds only when you are logged in, please be advised that all these settings come from Facebook and we do not deal with it. you need to contact them for this issue. To have like button on every page and pop up when you open the page, you need to find some plugin.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hi, I realized, that some people have troubles with sizes of pictures in this template.

I would like to ask two main questions:

I realized that when using a feature picture as a thumbnail (relating to portfolios), in Grid views, the picture is usually cropped, when used as thumbnail. Exception: using smaller pictures which do not have the same width/height ratio as the thumbnail patterns.

My question is: which size (resolution) must an uploaded picture have to exactly fit a grid thumbnail ?

And I also realized, that pictures in the portfolio of your website example are in fact smaller than they appear. So, they must have been blown up a little by wordpress/snapture (same here). Or how does Snapture handle this ? Could you please tell me what is at least the minimum measurements/resolution when uploading a picture to use it for a portfolio and you don`t want it to be blown up when making it a feature on top ?

thanks a lot.

David

Chimpstudio

For portfolio Grid view, the picture size is width;530 x height;400, For detail pages width;890 x height;468

Default-user

Thank you, that helps. Maybe I`ll be back. – In the meanwhile: here are two little bugs for you: 1. measurement specifications at the logo upload section: width and height specs are swapped 2. placing the menue bar at the other (right) side could cause a mix-up of positions of letters in text in some cases (eg. exclamation marks you set at the end start to appear at the beginning of the sentence) – nothing really bad. I am still happy with the template, although there are one or two navigation issues which could have been solved better and are causing me to do a work around.

Chimpstudio

Your valued input has been noted. The mentioned issues will be investigated and will be fixed for all clients.

Default-user

One more please: When I upload a logo to be shown above the main navigation menue, you provide an option to choose width/height for the logo. This option doesn`t make sense, because if you choose a bigger height-value, it doesn`t move the main menue down automatically to fit the logo. I already figured out, where in the CSS I find the code for moving the Logo around, but I would like to ask you to tell me, where in the css I must edit the values for moving down (left/right) the main menue manually, so the logo is not overlayed by the navigation.

Chimpstudio

You find this class ”.mp-pusher” in component.css line number 45 and set margin to your desire.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Your documentation mentions “Menu Color Settings” but it’s not in the settings and nothing else is explained in the documentation. I have a white background for the left menu and because the default font color is white, I can’t see the menu. Where can I change the font color for the left menu? I tried creating a child theme and setting .mp-menu ul li a but it’s not overriding the CSS. Please help, thanks.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide login details url to get your issue resolved.

Default-user

I’ve been waiting 3 days now and all you’ve done to help is ask me for my FTP details.

Chimpstudio

Can you please write your ticket number here and allow me to take over support guys? If there is something lazy on there part, I am sure they will suffer it.

Default-user

It’s #870359

Chimpstudio

You have been replied on the support ticket, please keep in touch with support as they have all access and can see things better to help you.

Default-user
ninjanina Purchased

I even checked my spam folder, and I haven’t received anything.

Chimpstudio

You can check status of your ticket here http://chimpgroup.com/support/view.php I have checked at myself and can see status of your ticket without any issue.

Default-user
ninjanina Purchased

I just logged into your website and nobody has helped me yet!! I have just updated the ticket as you obviously didn’t update the ticket with the e-mail I sent to you on 8th April. There are now 3 outstanding issues.

Chimpstudio

I have gone through your ticket ID 870359 created through email na@linightm*ia.com and found that you updated your login information and three issues on 12/04/2014 4:44 pm which was weekend. I apologise for delay but we have mentioned clearly that we do not work on weekend and do not reply tickets. Now, the ticket will be responded in a while. Please bear till then.

Default-user
ninjanina Purchased

Actually I replied to your ‘ticket’ email on 8th April. Your ticket system didn’t update my ticket.

Chimpstudio

Please follow one thread as that serves the purpose. There is no use of carrying two threads a time. Thank you.

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

How do I change the default text ‘GETTING IMPRESSED?’ which appears on the button of some of the pages?

e.g. you can find it here on the left on the button:

http://themeforest.net/item/snapture-photography-corporate-wordpress-theme/full_screen_preview/6676233
Chimpstudio

Can you be more specific? Themeforest preview link does not help in this case. Please point to exact location of at least one.

Default-user

Why doesn’t the Themeforest preview link help? Here’s the exact same button on my demo installation

http://ultimate-wp.newleafwebsites.com/?page_id=6840

Is that any better??

Chimpstudio

You can change it from Appearnce > CS Theme Options > Translations

Default-user

I checked both tabs in the translation section and that text isn’t there

Chimpstudio

You have been replied on the support ticket, please keep in touch with support as they have all access and can see things better to help you.

Default-user
ninjanina Purchased

I even checked my spam folder, and I haven’t received anything.

Chimpstudio

You can check status of your ticket here http://chimpgroup.com/support/view.php I have checked at myself and can see status of your ticket without any issue.

Default-user
ninjanina Purchased

Maybe you can see the status but nobody has actually helped me yet?

Chimpstudio

I have gone through your ticket ID 870359 created through email na@linightm*ia.com and found that you updated your login information and three issues on 12/04/2014 4:44 pm which was weekend. I apologise for delay but we have mentioned clearly that we do not work on weekend and do not reply tickets. Now, the ticket will be responded in a while. Please bear till then.

Default-user
ninjanina Purchased

Actually I replied to your ‘ticket’ email on 8th April. Your ticket system didn’t update my ticket.

Chimpstudio

Your issue is first to be reported. I will look into the system to find out if it is delaying the updating process.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 5-6 years

Hi The theme is not working in IE at the moment. Is there any fix that I should do? Thanks

Chimpstudio

It’s working fine at my end. Please clear the cache of your browser and reload. There might be some temporary error. It is fine at my end by all means.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
hi, there seems to be a glitch with gallery file loading. When in a gallery edit mode, the bottom pan where you add images from the main library doesn’t load images when browse through the library. Also, if i add a couple images to the gallery set, spinning circles just keep going and nothing happens. See my screen shot below: https://dl.dropboxusercontent.com/u/21439085/screen-66.png

thank you for your time. Steven

Chimpstudio

There might some with JS files. Some of them might be missing. Please create a ticket at http://www.chimpgroup.com/support and provide your login details and url. Support team will look into the issue and will sort it right for you.

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