93 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

How can I change the size of my posts when they display on the home page? I’m using the Home Page – Blog option as my static page but all of the featured images are the same size unlike the demo Home V1 – Blog sample you display. How do I replicate the exact layout you have on display for HomeV1 – Blog layout? I want the thumbnail sizes to be random.

Chimpstudio

There must be some settings issue in the back end. Please create a ticket at http://www.chimpgroup.com/support and ask them to set things right for you and resolve the issue.

Default-user

I fixed it …just had to load the default content and go from there.

Chimpstudio

Glade to see things good at your end and wishing same.

  • Bought between 50 and 99 items
  • Spain
  • Exclusive Author
  • Has been a member for 4-5 years

Love this theme but I can´t find a landing page in your demo as a corporate page. And I need that for a client.

Any idea? thx

  • Exclusive Author
  • Czech Republic
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, I have question. Can I setup 2 different portfolio pages? I mean One portfolio page is with Black images, another one with color image.

Looks like this one: http://themeforest.net/item/snapture-photography-corporate-wordpress-theme/full_screen_preview/6676233 but separately.

Thnx for answer.

  • Exclusive Author
  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • United States

Hello! The portfolio masonry page is showing weird in Wordpress 3.9. Will there be an update to the theme for this?

Chimpstudio

We are working on the update and will release as soon as possible.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I have to admit this is not an easy theme to get used to at first. However, the customer support is brilliant – fast, helpful and efficient. Fiona helped me all the way since I first got my hands on Snapture photography until the very completion of my website.

I am generally happy with the final look of my site and delighted of the help that was provided to me. Thank You!

Chimpstudio

I am glade I have satisfied clients and good support team. I am always looking forward to make things best for my clients. Your rating will help boost our energy and image as well. You can rate us by going to your download section. Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Hi! Great theme that I think it will fit all my needs but one? Before I buy it I would like to know if it´s possible to download images form the gallery directly through a button or link. I know this original gallery programming and it was possible, but once you integrated with your theme.. is it still posible for users to download the pic in the showing gallery mode? Thanks! Another question!, Woocommerce let me use the shop as a catalog with no payment? Thanks again :)

Chimpstudio

You will have to add button on each picture for this via customization. Also Snapture theme does come with WooCommerce integration.

Default-user

could you customize this pluging for me in order to get the download button? If so, would you please send me a quote? If not, any programmer company advice? Thanks

Chimpstudio

Please email all your requirement by using contact form on my profile. The marketing department will get back to you with quote.

Default-user

Hi!, I wrote you using the contact form several days ago but no answer..I´m not sure you have my request to make the quote. Would you write me to make sure? or should I write you the especifications to other email? Thanks!

Chimpstudio

Can you send that email again at tfsupport@chimpstudio.co.uk as I have not yet received any email so far?

  • Bought between 10 and 49 items
  • Colombia
  • Has been a member for 1-2 years

Hi gays, i nned to now the fuction of api twitter to custom un my site

thx.

Chimpstudio

The function of twitter API is that it helps to fetch your Twitter activity on your site. You can create your API by going to https://dev.twitter.com/

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Your ticket-support is great, really. Thank you.

Chimpstudio

I am glade to hear this, also thank you so much for your acknowledgement. I would love to see this in form of rating of the theme too. :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello! I really need your help. I am a photographer and i need to fix my website asap.. :) I had the Skyfashion theme before and i buy Snapture 3 days ago. all my gallerys are gone.

- i have problems to create thumbnails (in “Grid with title”, were am i supposed to add the thumbnail image ?) - i don’t understand why my images are half cut when i use” Dragable galery” -when i put a galery in an “article” page, it makes like a “slideshow” inside the picture itself.. it looks bad.

i already wrote a ticket to the support. my page: http://www.charlottealeman.com email: charlotte.aleman@netcourrier.com

Thank you a lot :))

Chimpstudio

Can you please write your ticket number here, I will look into the issue and will resolve it for you.

Default-user

ticket number #847163

Chimpstudio

I am looking into it and will make sure support replies to your current query as soon as possible. You are already in communication with them as they replied your query today 26/05/2014 at 9:24 am. Please keep in touch with them for fast track soluttions.

Default-user

it’s going better thank you! but i have very different technical question now. can you check again my ticket please ? :)

Chimpstudio

Please do not worry, all support agents understand technical things quite well. I just check things in order to make sure if you are getting replies. Things will be al right.

Default-user

My website is almost finished.( http://charlottealeman.com) all my question were answered by the amazing Fiona. Thank you guys !

Chimpstudio

Please do not forget to pay tribute to Fiona at Review of product by leaving rating for the theme. Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

My purchase code is not working, I need the updated version of this theme. What I can get from my account has limited options compared to the demo.

Thanks

Chimpstudio

Can you elaborate limited options please? You can import dummy data to make your site look like our demo. Then you can edit it to make it according to your choice. On the other hand, you can go to your themeforest Account Dashboard and can navigate to Download Section. There you can get the latest version of the theme.

Default-user

My page builder does not function well. “Add page element” is missing events, slider and cause. Added element does nothing when I customize it (all are non functional). Elements added overlaps on home. I only have 2 options for layout. Shorts codes is not showing on pages. I don’t see the function to change the colors through out the team. I can only change 2 of them. And a few more.

I have downloaded themeforest Account Dashboard and re-installed 2x. I have imported dummy data. Also my purchase code is not working so I can submit a ticket.

Thanks

Chimpstudio

Please send your details (url, login details & ftp details) at tfsupport@chimptudio.co.uk I will look into the issue for you and will resolve it for sure.

Default-user

Sent! Thanks

Chimpstudio

Sure, it will be responded as soon as possible.

Default-user

Did you get my email? Google was unable to delivery to the address you sent me and the other address is do-not-reply.

Chimpstudio

Can you please write your email and purchase code here. I will create a ticket for you from the back end, also will investigate why you are facing this issue.

Default-user

Item Purchase Code: 56635cf4-f00b-48e1-8036-6d42d2314d31

Chimpstudio

i require the email address that you are using to create the ticket as well.

Default-user

You should have my email address. It’s the same as my account.

Chimpstudio

I do not have it as I did not receive any email from your side. As son as you provide that, I will create a ticket for you so that you may get your issues sorted.

Default-user

This this your email: tfsupport@chimptudio.co.uk? I can try that again. I don’t want my email address in comments. it attracts ads.

Chimpstudio

I have not yet received any email from your side.

Default-user

I get return mail when i email that address

Chimpstudio

I am really sorry for that, but I have checked all SSL and security related things of my sever and domain. I am fine with everything and getting emails from everyone except you. I really want to take you out of this trouble. Please write down your email here, I will remove immediately after getting it to avoid any trouble for you. This is the only option we are left with now.

Default-user

[removed]

Chimpstudio

Your ticket ID is 613955 and I have used same email to create that. please use these details to check ticket status at http://chimpgroup.com/support/view.php

Default-user

thanks

Chimpstudio

You are most welcome. looking forward to see things fine for you as soon as possible.

Default-user

16 days and counting STILL NO SUPPORT. Ppl, please leave real reviews so customers can purchase items that fits their dead lines and needs!

Chimpstudio

Your ticket has been replied. There was some issue with ticket system and it was showing your ticket as replied already. It was a technical error. Please do pardon us.

  • Bought between 10 and 49 items
  • Colombia
  • Has been a member for 1-2 years

HI, how can put into the slide a link in the image?

Please ASAP

Chimpstudio

We are handling this via blog post. Select Blog category, all images will be linked to your post.

Default-user

not if I express, in my slide from home, I need these photos click the slide to give a specific direction to go, I need it so please.

Default-user

HI--?

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
gzjian Purchased

Hi,

Could you help how to set up theme and let images in post can responsive ?

I can only see partial image when browse on phone or tablet.

Here is my website below

http://simple-foto.com/%E5%A9%9A%E6%94%9D-coben-particia/

Thanks.

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, is there a shortcut code I can use to get the gallery thumbnails in my page? I see you’ve got a widget for this, but I need the gallery thumbnails in my page, so need a shortcut code instead. Please advise? Thanks!

Chimpstudio

I am afraid there is no short code for gallery. You will have to follow standard procedure for this.

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