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118 comments found.

Hello ! I have a new set of questions for you ;)

1) Can we have a video bg in ALL pages ? (contact, blog, pages basics, etc.). More accurately, a fixed video bg, with the content of the page wich scroll above… 2) Can we have a screenshot of the back office for the management of the video bg ? (the menu use to choose the video, with options if exist) 3) Same request for the screen of management of the text and logo which appears in the home page… 4) In the demo, the contact page has a google map. Can we replace it with a Vimeo video ?

Thanks for the answer !!

I am afraid it has not been tested specially. But all standard & quality plugins are compatible with our themes.

In our last conversation you told me that it would be possible to set a video background on every page of snapture, but I noticed that the pages of the demo website (like the page “shortcodes”) are set on a white background! So if i want to set a video background on very pages, will it works?

No, it will be not work. You can set a full video as a bg video, but you will not be able to add more elements on this video.

Hello, Q1: I’m using home V1 and I’d like to know how to change the function of the tiles from post to video or picture as it is on the demo. Q2: Also, is there a way to have a “call for action” button directly on the tiles, like a link to a subscription page? Thanks! Q3: How can I insert a gallery into the post. Basically, I would like to have a gallery displaying as in the demo “grid gallery” when I open a post from home page.

You are required functionality in Q1 & Q2 can be achieved via code customization. It will require a bot of code work by you. For Q.3, you can create grid view gallery like our demo theme.


Q1: I am using contact form 7 plugin but I can’t see the border on the text boxes. url:

Q2: I also want to insert a slider inside a post. In the post options I put “slider” in “Inside Post Thumbnail View” and I selected my slider. But there’s a fatal error message showing…

Thanks in advance!

And Q3: I read that it is not possible to put an image or color as background of posts. Is it possible to customize it though?

I cannot see purchase tag against your name. Please comment from the account that you used to buy the theme.

1) Please open your theme folder & open style.css file go to line number 140 and remove this code
border: medium none;
Your issue will be resolve.

2) Please update your theme for post options “slider”, but before updating your theme, please take the full backup of your files, folder and databases.

3) Currently we are not providing this functionality in our theme. You can hire a developer for that it’s customizing.

Hi, how can I create a “our Team” like in the demo? Thx!

Hi, thanks for the answer. How can I use a picture that is not online?

Glade to see things good at your end. cheers :)

Hello, I would like to know if the way that are displayed photos on this page for example :

Are optimized for SEO ? Is google robot can see the alt tag and so one ?

Thanks for you response :)

1. Yes, photos are SEO optimized. 2. Yes, Google can read alt tags.

Hello, I have a question concerning the posts in Home-V1 version: how can I have only the picture and no description at all (no post date, no title, no description etc.)? Thanks!

hi there I like the theme but would like to know more before purchase: I get to customized the logo area? (e.g. increase the size of the logo so it takes up bigger proportion etc) 2. can I just drag and adjust the box items to build home page? 3. does it has demo instalation option?

1) Yes, you can give the width and from the back-end Go to the Appearance => XCS Theme Options =>General Settings => Logo and style, from here you can set the logo width and height. 2) Through the page builder or shortcode option, you can build your home page. 3. Yes, it comes with demo xml. You can import it and make it look like demo.

Hi Chimpstudio,

I really like your theme. It got great features and reacts really snappy on my imac and pc. Unfortunately it doesn’t work so well on ipad. I tried a few and also different browsers. The side menu doesn’t close after touching the main body. And if you do manage to close the menu it is very difficult to open it up again. Its almost as if its sticky although that option is switched off. Is this something that can be fixed?


Yes, it can be fixed. Please create a ticket at Chimp Support and provide your url, login & ftp details. Issue will be seen and sorted there.

Good morning, I would like to know if it is possible on the home V1 to only have to click on the tile to open it, instead of having to click on the arrow on the bottom right of each tile? Thank you!

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

My client lost the purchase code, I only have the transaction ID… How can I solve this? For sure the purchase has been done otherwise I couldn’t be working on this url.

He can still find the purchase coed by following this method;


inetika Purchased

hello How Can I change the default text ‘GETTING IMPRESSED?’ which appears on the button of HOME V5 SLIT LAYOUT: there isn’t in the traslation options

I’m Looking forward for your reply thankyou

Your suggestion has been well noted and will be considered while working on next update. Thank you for your nice acknowledgement. Please find a moment to rate us on Themeforest by going to your account > Downloads section.


inetika Purchased

yes sure I’ll going to rate you very soon,

I would suggest also a good forum with assistence topic history, where your client could see the oldest problem solutions or suggestions :-)


Forum is a long standing demand and we are working to create one as soon as it is finalized. Thank you for your input. :)


inetika Purchased

Hi In the Home template page half-layout: Where can I control the speed of the text rotator? it’s too fast


inetika Purchased

Hi, how I write the problem isn’t the text rotator speed ma the post speed in Home Page version 6 The post rotation is too fast and people don’t have time to read


inetika Purchased

Could you check this .. How I can set the home news speed rotator ?

Can you please update yor ticket 720141 and sk them to set speed of your choice. Tell support team how slow you want to make it, they will defiantly do it for you.


inetika Purchased

Portfolio option problem: IN Inside Post Thumbnail View if I set - Simple gallery - dragable galery It doesn’t show nothing

if I set - Slideshow it get me a the next fatal error atal error: Uncaught exception ‘Exception’ with message ‘String could not be parsed as XML’ in /var/www/vhosts/ Stack trace: #0 /var/www/vhosts/ SimpleXMLElement->__construct(’’) #1 /var/www/vhosts/ cs_flex_slider(890, 468, Object(SimpleXMLElement), ‘true’) #2 /var/www/vhosts/ include(’/var/www/vhosts…’) #3 /var/www/vhosts/ require_once(’/var/www/vhosts…’) #4 /var/www/vhosts/ require(’/var/www/vhosts…’) #5 {main} thrown in /var/www/vhosts/ on line 1028

could you help me please ?? simone


inetika Purchased

Yes sure, we are working on :-)


inetika Purchased


Thank you for your kind feed back. Please find a moment to rate us on themeforest by going to your themeforest account > Downloads > Snapture theme. Add as maximum starts as you have. cheers :)

hello! I need facebook and twitter latest updates in the posts of my page but the link is to a pages post in my site, I need when the user click in link, the post (twitter or facebook) open in a new tab the facebook pages of the twitter page

Hello @ la_malvada. Thank you for buying our theme. This is customization and it can be achieved via code changes.

Hello, i just made the last wordpress update (4.2) and i loose all my galleries and sliders. It’s all empty (i am professional photographer, so my website is totally useless) please could you help me ?

Theme has not been updated to version 4.2. You need to roll back to previous compatible version of themeforest to get things work.


inetika Purchased

hello I have a very BIG PROBLEM After updating WP at 4.2 version I can’t see the image Slide in home page and in project page and also I can’t manage the sliders post because all the image saved before the update are disappeared and I can’t insert new one

I'm looking forward for your help I have already open a tiket

.We have updated latest version of Snapture Photography & Corporate Wordpress Theme. It will be available in next 24 hours. You can take it from your theme forestaccount, you will find latest theme’s complete package there. I recommend you to please take full backup of your website and than upload new version. Issue will be resolved.


inetika Purchased

Upgrade just done but I’ve the same problem in the project sliders .. I have update my support ticket

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

Hei there. Same Problems here. Have updated the theme some Days ago, and had to do all customizations in the code again.

Now I have to update the theme again, and do the customizations again.

It would be also nice, if you could provide information in your update history, which files in the theme have been changed. So we don`t have to install the whole files of the theme when there is an update. This would save a lot of time for re-customizing. (though we could work with child themes, but this is not always the best solution).

I would include the files updated in the theme in next update. I do apologise for the current issue. :(

cool, thanks for the support.

You are welcome. :)

I need to customize the size of the logo on mobile view how to do that

You need to edit the code for this reason.


I show your theme and I’ve liked it enough, I’m very interesting. I’m not sure to buy it, because in live preview, the mobile version sliders isn’t responsive and pages have a big rigth margin. It’s a problem of live preview or it’s like that?


Hi@locuradigital :Much thanks to you for your interest for one of our theme.Thank you for seeing .Yes,It is little issue should be settled ,Soon it will be altered on live demo site and after your buy ,Support will alter it for you.Thank you


We’ll probably buy the theme. It takes much time to change it? I need it, as soon as possible.

It’s possible to change the responsive menu? We don’t like the appearance; it’s a typical select form field.


  1. Responsive issue is already fixed and soon will be updated on Live Demo site.
  2. Responsive menu you can achieve this through Theme code change
  3. Thank you