517 comments found

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello again.. 1.I discover that if you click on the page of portfolio on the small photo on the magnifying glass I can read the name of the project..but it os very difficult for the users who don tknow how work a page….may be it would be possible to read the name of the project every time when I click on the small photo?everywhere= 2.I cannot remove widget from the post …I would like to sisplay photo wihout anything….I try to do trought theme options but I couldnt thank you very again much for your suppor

fireform

Hello,
Sorry, it isn’t provided out of the box. Check this http://codex.wordpress.org/Function_Reference/the_title
And then modify pg-portfolio.php. Also might need to add special styles for this heading.

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How can I insert an image as background in the contact-us page and if yes, Where should I put codes? Thank you..

fireform

Hi!
Try this code:

.ef-map {
display: none!important;
}
.page-template-pg-contact-php .ef-content {
background-image: url("../images/your-image.png");
background-position: 50% 50%;
background-repeat: no-repeat;
}

Regards,
Evgeny

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello, I was just wondering why when you choose a category (here: http://www.bgsconnect.com/portfolio/) takes me to a page with a small image, then I have to click into the gallery. How can I make it click on a category and then send me to the gallery?

Thanks!

fireform

Hi!
I see javascript error which breaks filter and not only. Deactivate plugins and check if it works.

Regards,
Evgeny

Default-user

Thanks for the quick response! I just tried updating everything, and deactivating all plugins and it’s still doing the same thing.

fireform

Hello!
Please send details via my profile page contact form and I’ll take a look.

Regards,
Evgeny

Default-user

Hi! Sorry for the delay. I fixed the problem, but when I updated to the newest theme, the issue returned. I’ve PM’ed you the login details to the site. Please let me know if you need anything other info.

fireform

Hi,
Thanks. I’ll take a look on Monday.

Regards,
Evgeny

Default-user

Hey Evgeny,

Were you able to take a look at the site’s issue today?

fireform

Hi,
Sorry, I was unable to check it. I’ll try to do it a bit later today.

Regards,
Evgeny

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
  • United Arab Emirates
moussan Purchased

hi the theme options menu item has disappeared for me. one day it was there, now i cant find the theme options sections.

can you advice please.

fireform

Hi,
Are you using any security plugins? Sometimes it causes such issue.

Regards,
Evgeny

moussan
moussan Purchased

hi i had the security plugins a long time ago, since the beginning, it was an issue. I noticed the theme options disappear recently.

i tried disabling all plugins. still cant see the theme options.

fireform

Hi!
I guess that plugins left some stuff in wp-config.php. Compare this file with original one and remove unnecessary lines.

Regards,
Evgeny

moussan
moussan Purchased

hi. I checked the wp-config file, no left over lines. but that gave me an idea. i disabled the theme, choose a different theme and then re-enabled sniper. all is working now. thank you for your help. I hope this helps other users.

fireform

Hi!
Glad you have sorted it out already. Let me know if you have any questions :)

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
khouser Purchased

Hi there! We are trying to add a caption and title to the slides on the home page and they are not showing up. Can you take a look? http://telegraphicbrands.com

Also, on the portfolio section, is there a way to get the slides to display full width? It looks like they should be but they are not going full width – we removed the sidebar and made the content 100% using a little css. But the images on a large screen are not full width. Can you help with that? http://telegraphicbrands.com/work/

thank you!!!

fireform

Hi,
Have you modified ”#slidecaption” styles?I see that it’s hidden and doesn’t in the right place.

Now images in the slider are cropped (1128px x 634px). You can change default size in sniper/functions/apperance/init.php, line #30. Then run “Force Regenerate Thumbnails” WordPress plugin to apply new size. More about “add_image_size” you can find here.

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years

Hi, i’ve purchased this theme and installed it. It all works well except for one thing:

When i put a video in the portfolio (vimeo link + preview correctly uploaded in the admin) the image i’ve chosen for the preview appears in the portfolio which is perfect BUT… when i put my mouse over it it shows the Magnifying Glasses, not the little ‘play’ icon and when i click it opens the image, not the Vimeo video in the pop up lightbox.

How do you make the video work in the pop up lightbox? Do you install something? A lightbox plugin?

I also have an additional question: how do you add the social icons in the top sliding ‘about’ section? I couldn’t find this anywhere.

Thanks a lot! TC.

fireform

Hi,
Thanks for your purchase! Please check this option in the portfolio settings.

Regards,
Evgeny

Default-user

Thanks. The problem is that i don’t have this option in the settings, i don’t know why. I have the latest version of the Theme.

fireform

P.S. Answer on additional question: you can add icons by putting social icons shortcode into “text” widget.

Regards,
Evgeny

Default-user

Thanks for the additional question’s answer.

For the first question, as i said, i don’t have this option on my settings, i don’t know why?

fireform

Hi,
Maybe you can provide details via my profile page contact form?

Regards,
evgeny

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
synsyn Purchased

Hi, I’ve been having troubles with getting my logo to show up on browsers (chrome, safari, firefox…) except on mobile devices. It looks pixelated and unreadable. I’ve tried a number of different file types and sizes with no success. Could you please reply as soon as possible. Thanks! www.synthiajahan.ca

fireform

Hi,
Thanks for posting your question. The logo is responsive so it scales to the container width. Have you tried to upload svg image instead of png?

Regards,
Evgeny

Default-user
synsyn Purchased

Wordpress doesn’t let me upload the svg image for security reason (weird). I understand it scales according to the container width but why does it look so pixlated in the browser view? It works fines on my tumble blog. So I know it’s not a resolution issue.

fireform

Hi,
Put this code into root functions.php:

add_filter( 'upload_mimes', 'ef_custom_upload_mimes_68163' );
function ef_custom_upload_mimes_68163( $existing_mimes = array() ) {
    $existing_mimes['svg'] = 'mime/type';
    return $existing_mimes;
}

It should allow svg mime type.


Regards,
Evgeny

Default-user
synsyn Purchased

I am not sure what i did wrong, but now it makes the logo super small. HELP please! Thanks Evgeny!

fireform

Hi,
Please check on the screenshot. You need to open your logo with Illustrator and make it large (the same as an empty canvas).

Regards,
Evgeny

Default-user
synsyn Purchased

Hi is there a dimension you can give me than me guessing the size. I tried couple of different version of svg and nothing changed. Why can’t I use a PNG file ?

fireform

Hi,
You can use png. But your logo is too detailed and when you resize browser, the logo size changes too. It’s raster image and quality depends on how browser renders it. SVG is vector format which can be resized without quality loss. I can save your svg properly if you want. Contact me via my profile page contact form if you still need that.

Regards,
Evgeny

  • Greece
  • Has been a member for 0-1 years

Hello,

Great theme! One comment though: When trying to preview on a mobile device (ios/android, cellphone/tablet), slider never loads. Pics are 1600×1067 and take a while to load on pc/mac too…

Thanks in advance

fireform

Hi,
Thanks for your question. Have you purchased my file? If yes, you can send license certificate number via my profile page contact form to confirm your purchase and I’ll help you with it.

Or if you purchased HTML version please post your question to the right comments section :)

Regards,
Evgeny

BadMF

Where can i find your profile page?

BadMF

the purchase was made on 11th February 2014, on behalf of “nasracall” [his developer]

fireform

Hi,
I guess you’re talking about HTML version, because it’s popular question. Anyway you can send license number here.

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello,

Why front page slider never works on mobile devices?

fireform

Hi,
I guess you purchased Sniper HTML/CSS template. Please, repost your question into appropriate comments section.

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Problems with shortcode.

Linked Image

As you can see in the linked image i can’t see the shortcode icon in the editor bar. It’s not so important, the problem is that i can’t insert shortcode in my page: i mean, if click on the button, a new window open. I choice the shortcode i need, i press ok but nothing happen..

So i’ve tried to insert shortcode bymyself, for example

[social] etc.. [/social]

but i don’t succeed to insert facebook like .. Cuold you help me? THX a lot and sorry for my english

  • Has been a member for 0-1 years

Hello. I’m planning to buy this theme. But I noticed in demo site, that something is wrong with video portfolio (mainly from vimeo). When I close down video light box, sound still working. Is there any way to fix it?

fireform

Hi,
Thanks for your interest!
Not sure I can reproduce such issue. You are first who asked about it :) Maybe it’s your browser individual problem (extensions, plugins etc.). Have you tried on different computers?

Regards,
Evgeny

Default-user

Yes, it might be problem with browser. It’s strange, because it’s happening not each time… but it’s happening

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello again We have already contact by e-mail to a problem with the shortcode. We hope that there are good news… At the moment we have another problem with the code [accordion], does not work well on computers and mobile (you can check out http://www.lelecorni.com/wordpress/?page_id=19) Can you help? Login to wordpress dashboard is the same that we have already sent to e-mail

We look forward to hearing from you soon thanks Andrea

fireform

Hi,
I’ll take a look during a day and let you know by email.

Regards,
evgeny

Default-user

Thank you

  • Bought between 10 and 49 items
  • Has been a member for 0-1 years

Is there any chance to get an update for WP 3.9.x or is this theme not supported anymore?

fireform

Hi,
Version 1.3 is compatible with WP 3.8. Shortcodes aren’t working with 3.9. Update for 3.9 should be available in a week.

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
viescamp Purchased

We were about to purchase this theme, but we have a follow up question on the previous comment posted… We need it to be compatible with WP 3.9.1, is it now and if not are you still on target for an update this week? Thanks! (great looking theme btw!)

fireform

Hi,
Thanks for your interest! I’ll try to provide an update, on this week, but it’s an approximate term so it might take a bit more time.

Regards,
Evgeny

Default-user
viescamp Purchased

Evgeny, Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello,

I’d like to add white space or border to images on portfolio page gallery. I tried but I couldn’t. When I add border it changes sizes of images and breaks view of the page. How can I do that?

Thank you

fireform

Hi,
I saw your e-mail. I’ll reply at Monday.

Regards,
Evgeny

kolistavra

Ok. Thanks.

fireform

Replied :)

Regards,
Evgeny

kolistavra

You are great. Thank you very much.

Best regards ..

fireform

You are welcome :)

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
viescamp Purchased

Evgeny,

The Shortcode Manager button is missing from the html editor… I am running the latest version of WordPress (3.9.1). Is it not enabled by default? Do I need to add a plugin? Do you have a list of all the short code syntax?

Thanks for your help.

fireform

Hi,
You need to update “Sniper” to the latest version. I’ve uploaded the update at 2 July.

Regards,
Evgeny

Default-user
viescamp Purchased

Evgeny,

I actually waited for the latest version and bought/downloaded it on July 3rd specifically since I wanted it to work with the latest version of WP (I had actually posted a pre sale question on this).

Are you sure the file here are the latest? How do I verify the version I have of your theme? Can I only updated affected files?

Thanks.

fireform

Hi,
Just take a look at the root stylesheet (style.css). It should be version 1.3.1. Check on the screenshot please.

Regards,
Evgeny

fireform

P.S. I’ve checked and realized that files are old. Not sure I know what TF staff did wrong. Download please this archive and unzip keeping hierarchy. I’ll re-upload update soon. Many thanks for the notice!

Regards,
Evgeny

Default-user
viescamp Purchased

Evgeny,

Thanks for the prompt response, appreciated.

Mine said 1.3, so somehow the file downloaded on the 3rd were not the most current ones.

On the theme description it shows what files were updated (see bellow) is that accurate? can I just copy this files over?

-—1.3.1 (02.07.2014) -

[b] Fixed shortcodes due to WordPress 3.9.1 update

[edited] functions/futures/wysiwyg/shortcode_button.png [edited] functions/futures/wysiwyg/more_button.png [edited] functions/futures/wysiwyg/editor.js [edited] functions/futures/wysiwyg/wysiwyg.js

Thanks again.

Default-user
viescamp Purchased

Evgeny,

Thanks for the files, it works now!

fireform

Hi,
I’ve uploaded update already and it’s awaiting moderation. If you need to update right now, download fresh files from my previous message, please.

Regards,
Evgeny

Default-user
viescamp Purchased

Evgeny,

For some raison some of the shortcodes don’t work.. for example if I select table or price table the pop-up just stays there and does not include it… The shortcodes for tabs work on the other hand…

aside from fixing this, do you have a document with all the available shortcodes syntax?

Thanks.

fireform

Hi,
Sorry for inconvenience. It seems that it’s true. I’ll contact developer soon.
Today I’ll send you a list of not working shortcodes. Contact me via my profile page contact form, please.

Regards,
Evgeny

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
doveland Purchased

dear fireform, i update the 1.3.1(02.07.2014) . but today i got the update email, i want to konw what`s the different of this update (08.07.2014)?

fireform

Hi,
Sorry for that. Previous files were old for unknown reason. Today update fixes shortcodes on WordPress 3.9.1. You can read version change log and update necessary files only.

Regards,
Evgeny

Default-user
doveland Purchased

ok thank u!!!

fireform

You are welcome :)

Regards,
Evgeny

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