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Is there anyway to get some direct assistance with the issue of no shortcodes? This is really holding me back from accomplishing anything on my site. Please see my previous note: Hosting company re-installed the updated theme and still no shortcodes.
If you can respond asap I would appreciate it. This is taking a very long time to resolve.
I have replied to your earlier comment.
Is there a way to use the Homepage template with the dark skin, and then have every other subsequent page use the light skin? I have no coding knowledge, so it would be appreciated if you could walk me through the steps in a very detailed way. Thanks!
Also, when using the Rev slider and trying to open the ‘style’ tab to change the font color, size and type, the drop down menu does not open and it keeps spinning as if it is trying to access but never does. I reached out the my Web host and they said all the permissions are correct. They requested that if there are special permissions that they need to know that I get them from you and pass along. Can you please help with this. Rev Slider is nice but having only one font option makes it impossible to use.
Hi, I have just replied to your support mail.
Regards, Theme Canon
Can you tell me how to add a widget to this sidebar? I have widgets everywhere else but there is no option to add one to this page. Although the widget area says to login and add widgets to the sidebar, there is no sidebar or widget area in the control panel (I tried everyone). Thanks for you help.
If this link doesn’t get you there then start at home and add something to the cart then go to checkout and you will see the empty widget area. www.thepositiveworkplace.net
This theme is fast becoming one of my favorite because it is simple, clean and both fun and professional looking!
Hi, glad you enjoy the theme. Please send us a mail through the email form on our profile page – that is where we do support.
Hello, I am having some problems with separating my gallery posts from my creative blog posts. If you visit:
and select the previous button it takes the user to a gallery posts called DTG6. I made sure to select Hide from blog and Hide from popular posts as well, however it still shows up. Any suggestions?
Thank you for your help!
Hi, the hide from blog option will only conceal the post from the blogroll itself but the post will still show up when using the next / prev post button. There are techniques to hide certain categories from the next / prev nav but you will have to edit the code.If you send us a mail through the email form on our profile page we can point you in the right direction on how to achieve this.
When I originally organized the categories I created a parent category for the blog and a parent category for the gallery. The parent category is portfolio and the gallery id = 3. I changed the coding to: get_next_post(false, “3”) and the gallery posts are still showing up. Any other suggestions or help is appreciated. May I share my password with you for you to take a look or send you the pagination page in an email for you to take a look at the coding? Thank you!
Hi, you need to pass the id of the portfolio category not the gallery page id. Please respond to the support email thread that we have already started as this comments thread is not suited for support.
Hi there, how can I change the colour of the header? (navbar) like the way you can change the footer. Just the header, not the whole home page…
Hi Sam, the color for this area is based of the background color. Due to the original design, there is no distinction in the theme for a difference between the body plate color and the area of the menu, as on several pages they are one and the same area. You will need to customize the theme templates if you wish to create this distinction.
we from rhinomedia bought the theme and we’re currently working on it, but how do we add icons?
Please submit support requests from the account you purchased the theme with.
And how do you make a fullwidth slider?
we bought the theme but we cant edit the homepage.only from the settings but not from the page it self.
www,rhinowebdesign.nl i cant add extra text or services etc.
Hi, Yes the home page is updated from the hompage tab in the Soap settinsg, you can use the Hooks feature to add extra content above or below all the home page blocks.
is the revolution slider vulnerable in your theme, do not see it updated?
Hi, the version is our theme is the most current version V4.6 and is not vulnerable.
i updated theme but still shows older one
You will need to delete the old Revolution Slider plugin, once you have done that, the theme should prompt you to reinstall the new version.
have settings changed? my video slides are not working same way in alignments etc
The changelog for the Revolution Slider plugin can be seen here.
Hi pountzas, we have update the theme with the latest version of Revolution Slider. Update your version of the theme, then delete your old version of revolution slider, then you will be promted in reinstall the new version of revolution slider.
OK. Solved. Thank you!
I activated another theme, then renamed folder /wp-content/themes/soap to soap_old and then uploaded through admin the new updated theme, deleted the Revolution Slider plugin and re-install it.
What version is supposed to fix the missing shortcakes problem? I just downloaded and I ended-up with version 1.2 of the theme, and version 1.0 of the plug-ins (after de-activating, deleting and re-installing.)
Hi, I can’t tell you for sure but if you just downloaded the theme the missing snippets fix should definitely be in there. You can double check by going to wp-content/plugins/soap-markup-generator-plugin/inc/functions and there you should have a file called tinymce_scripts_legacy.js.php. Do note that we do not have traditional shortcodes but something called snippets instead so you should look for a dropdown called snippes in your editor.
There is no such file in that place.
The plug-ins from the download are dated Feb 26. Wasn’t the fix released sometime in April?
Yes that sounds about right. Did you remember to also deactivate/delete the plugins themselves after updating the theme?
I still can’t get the shortcodes button to appear in WP 4. Is there a list of the codes somewhere so that I can at least manually use them?
Answered your same question in your other comment thread below:
I’ve de-activated/deleted/re-installed/re-activated the plug-ins multiple times, and I still do not see an option for the snippets in the WP 4 editor.
There is no “tinymce_scripts_legacy.js.php” file in the markup plug-in.
What version of the plug-ins is correct? Can they be manually installed? What is the solution to this common problem?
Hi, Can you please use the contact form on our profile page to send us your URL and temp login details. Thanks
changelog for newest update?
Updated change log now. Was really just updating to the latest Revolution Slider 4.6.5.
Thanks Please advise which files/paths changed so I can just replace those.
Just replace the whole slider plugin. Revolution Slider is a premium plugin that required the theme authors released an update for, I don’t know exactly what files were updated in their update. Remember to back up your sliders first.
i know which file path is slider in your theme ??
Easiest way to update is to manually delete the plugin. You should then be prompted at the top of the screen to reinstall the plugin. This will install the updated version. Remember to backup your custom Revolution Slider content first (export sliders). The Revolution Slider plugin is bundled in the folder /inc/lib/plugins.
I am really enjoying using this theme. How can I change the number of columns in Gallery layout to display 4 columns instead of 3?
Hi, only layout options for the gallery are single column, 3 columns or slider. I’m afraid we don’t have an option to control the number of columns in the multi-column gallery.
Despite updating to the latest version of the theme, I can’t edit any of the content of the Revolution Slider.
How do I fix this?
I’m using Version 4.6.5 of the slider.
remember to also update the theme plugins. You have to do this manually by deleting the old theme plugins and then reinstalling them (the updated plugins come bundled with the updated theme but can only be installed once the old plugins have been removed).
This didn’t fix the problem sorry.
I manually deleted the RevSlider plugin and then re-installed it from the prompt within the (updated) theme that the RevSlider plugin needs to be installed.
Re-installing the RevSlider plugin hasn’t fixed the issues with being able to edit any of the slides.
Hi, we said the theme plugins, not the revolution slider plugin.
Try to deactivate and delete the Soap Core, Soap Widgets plugin and then you should be prompted to reinstall theme, this should fix the issue.
This worked. Thanks for all of your help!
Hello, When will you update to support Wordpress v. 4.3 ? I have installed the theme in 4.3 and have issues, such as: Visual tab in page edit is not showing content, in Text is OK.
Themes homepage options are missing. and more.
I disabled/deleted and then re-activated the plugins. No result.
Hi, we are still running an update cycle to make sure our themes are compatible with 4.3. You should generally wait until we have tested and updated the Software Version on the product listing.
In saying that I have just tested the latest version of the theme 1.7 with WordPress 4.3 and can not recreate your issues, it works fine for me. Are you on the latest version of the theme? Do you have any 3rd party plugins installed? You may need to send me your site/login details through the support tab above.
OK. Just send you an email.
Hi everyone, we have just opened a brand new dedicated support forum! This means that we will no longer do support via e-mail. Our new support forum offers a beautiful and user friendly interface that makes it a lot easier to keep track of your support tickets and also makes it easier to share knowledge through public tickets and articles. If you need support feel free to open a support ticket – we are standing by to assist you!
Regards, Theme Canon
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