92 comments found

Is there anyway to get some direct assistance with the issue of no shortcodes? This is really holding me back from accomplishing anything on my site. Please see my previous note: Hosting company re-installed the updated theme and still no shortcodes.

If you can respond asap I would appreciate it. This is taking a very long time to resolve.

ThemeCanon

I have replied to your earlier comment.

Default-user

Is there a way to use the Homepage template with the dark skin, and then have every other subsequent page use the light skin? I have no coding knowledge, so it would be appreciated if you could walk me through the steps in a very detailed way. Thanks!

Also, when using the Rev slider and trying to open the ‘style’ tab to change the font color, size and type, the drop down menu does not open and it keeps spinning as if it is trying to access but never does. I reached out the my Web host and they said all the permissions are correct. They requested that if there are special permissions that they need to know that I get them from you and pass along. Can you please help with this. Rev Slider is nice but having only one font option makes it impossible to use.

Thanks, Patrick

ThemeCanon

Hi, I have just replied to your support mail. :)

Regards, Theme Canon
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Can you tell me how to add a widget to this sidebar? I have widgets everywhere else but there is no option to add one to this page. Although the widget area says to login and add widgets to the sidebar, there is no sidebar or widget area in the control panel (I tried everyone). Thanks for you help.

http://thepositiveworkplace.net/?page_id=446

If this link doesn’t get you there then start at home and add something to the cart then go to checkout and you will see the empty widget area. www.thepositiveworkplace.net

This theme is fast becoming one of my favorite because it is simple, clean and both fun and professional looking!

ThemeCanon

Hi, glad you enjoy the theme. Please send us a mail through the email form on our profile page – that is where we do support. :)

Hello, I am having some problems with separating my gallery posts from my creative blog posts. If you visit:

http://lisamercerdesign.com/%E2%96%B6-siddharth-by-richie-mehta-youtube/

and select the previous button it takes the user to a gallery posts called DTG6. I made sure to select Hide from blog and Hide from popular posts as well, however it still shows up. Any suggestions?

Thank you for your help! Lisa

ThemeCanon

Hi, the hide from blog option will only conceal the post from the blogroll itself but the post will still show up when using the next / prev post button. There are techniques to hide certain categories from the next / prev nav but you will have to edit the code.If you send us a mail through the email form on our profile page we can point you in the right direction on how to achieve this. :)

Default-user

When I originally organized the categories I created a parent category for the blog and a parent category for the gallery. The parent category is portfolio and the gallery id = 3. I changed the coding to: get_next_post(false, “3”) and the gallery posts are still showing up. Any other suggestions or help is appreciated. May I share my password with you for you to take a look or send you the pagination page in an email for you to take a look at the coding? Thank you!

ThemeCanon

Hi, you need to pass the id of the portfolio category not the gallery page id. Please respond to the support email thread that we have already started as this comments thread is not suited for support.

Hi there, how can I change the colour of the header? (navbar) like the way you can change the footer. Just the header, not the whole home page…

ThemeCanon

Hi Sam, the color for this area is based of the background color. Due to the original design, there is no distinction in the theme for a difference between the body plate color and the area of the menu, as on several pages they are one and the same area. You will need to customize the theme templates if you wish to create this distinction.

hi themecanon,

we from rhinomedia bought the theme and we’re currently working on it, but how do we add icons?

greetz hakan

ThemeCanon

Please submit support requests from the account you purchased the theme with.

And how do you make a fullwidth slider?

thanx

hi,

we bought the theme but we cant edit the homepage.only from the settings but not from the page it self. www,rhinowebdesign.nl i cant add extra text or services etc.

ThemeCanon

Hi, Yes the home page is updated from the hompage tab in the Soap settinsg, you can use the Hooks feature to add extra content above or below all the home page blocks.

scgdev Purchased

is the revolution slider vulnerable in your theme, do not see it updated?

ThemeCanon

You will need to delete the old Revolution Slider plugin, once you have done that, the theme should prompt you to reinstall the new version.

Regards, Theme Canon
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Default-user
scgdev Purchased

have settings changed? my video slides are not working same way in alignments etc

ThemeCanon

The changelog for the Revolution Slider plugin can be seen here.

Regards, Theme Canon
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Hello, I followed instructions of above post and deleted and re-installed Revolution Slider, but again appears version 3.0.7 http://prntscr.com/4lq7hj

Please advice.

ThemeCanon

Hi pountzas, we have update the theme with the latest version of Revolution Slider. Update your version of the theme, then delete your old version of revolution slider, then you will be promted in reinstall the new version of revolution slider.

Regards, Theme Canon
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Default-user

OK. Solved. Thank you!

I activated another theme, then renamed folder /wp-content/themes/soap to soap_old and then uploaded through admin the new updated theme, deleted the Revolution Slider plugin and re-install it.

What version is supposed to fix the missing shortcakes problem? I just downloaded and I ended-up with version 1.2 of the theme, and version 1.0 of the plug-ins (after de-activating, deleting and re-installing.)

ThemeCanon

Yes that sounds about right. Did you remember to also deactivate/delete the plugins themselves after updating the theme?

Regards, Theme Canon
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Default-user

I still can’t get the shortcodes button to appear in WP 4. Is there a list of the codes somewhere so that I can at least manually use them?

ThemeCanon

Answered your same question in your other comment thread below:

Regards, Theme Canon
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I’ve de-activated/deleted/re-installed/re-activated the plug-ins multiple times, and I still do not see an option for the snippets in the WP 4 editor.

There is no “tinymce_scripts_legacy.js.php” file in the markup plug-in.

What version of the plug-ins is correct? Can they be manually installed? What is the solution to this common problem?

ThemeCanon

Hi, Can you please use the contact form on our profile page to send us your URL and temp login details. Thanks

Regards, Theme Canon
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Default-user

Done. Thanks

scgdev Purchased

changelog for newest update?

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