376 comments found

kangbear Purchased

How can users share the videos? Currently they have to copy the link? Does anyone know of a plugin that will be compatible and allow this functionality for this theme?

Default-user
tfsolutions Author Team

Could you please brief it little more?

kevinhoo Purchased

Is the team still supporting this theme?

Default-user
tfsolutions Author Team

Yes, we reply regularly through our ticket system.

I want to remove login,signup and FB login form theme,.

Please guide me how to attain that.

Default-user
tfsolutions Author Team

Hi,

Thank you for contacting us, Please use the same account for question which you used while purchasing our theme, you may also contact us through our ticket system along with your item purchase code.

Hi! How can I put off the likes and dislikes system? Thank you.

Default-user
tfsolutions Author Team

Hi, we have already replied your ticket, please let us know if the problem is still there.

MackDS Purchased

I am getting this error while trying to install the theme. Please help Warning: session_start(): open(/tmp/sess_5959b74bd026e182a2e91e06c8642ca3, O_RDWR) failed: Permission denied (13) in /home/mnmho215/public_html/sillyent.com/wp-content/themes/social_play-v1.2.6/theme_functions.php on line 4

Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /home/mnmho215/public_html/sillyent.com/wp-content/themes/social_play-v1.2.6/theme_functions.php:4) in /home/mnmho215/public_html/sillyent.com/wp-content/themes/social_play-v1.2.6/theme_functions.php on line 4

Warning: Cannot modify header information – headers already sent by (output started at /home/mnmho215/public_html/sillyent.com/wp-content/themes/social_play-v1.2.6/theme_functions.php:4) in /home/mnmho215/public_html/sillyent.com/wp-includes/pluggable.php on line 1179

Warning: Unknown: open(/tmp/sess_5959b74bd026e182a2e91e06c8642ca3, O_RDWR) failed: Permission denied (13) in Unknown on line 0

Warning: Unknown: Failed to write session data (files). Please verify that the current setting of session.save_path is correct (/tmp) in Unknown on line 0

Default-user
MackDS Purchased

how long do I have to wait for any support?

Default-user
tfsolutions Author Team

We are sorry for delay in response, Could you please contact us through our ticket system, if you already did then please share your ticket number.

themebazaar

Hi there,

We have still not received your ticket,

It looks like the problem you are experiencing is due to the /tmp directory on your server not being writeable.

If you’re using a shared web host I’d recommend having a chat with your hosting support as they should be able to resolve this for you easily.

Otherwise you’ll likely need to change the session.save_path in your php.ini file from /tmp to a writeable directory above public_html on your server.

Please let me know how you get on with your hosting company and if necessary I can walk you through the required updates.

Thanks

I don’t want to use videos from youtube (want to use my own videos) is it possible that this application can use my own videos or only from youtube? (People have to pay for my videos – so youtube is not possible for me)

needs this….!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! needs this:crying::crying::crying::crying::crying: needs this

Default-user

needs this!!!!! please highly

Default-user
tfsolutions Author Team

We are sorry but currently the paid video subscription option is not available and for that you have to modify this theme.

if you need any further assistance in this regard then please contact us through out ticket system.

Hi This template have lot problem and not getting support from themebazaar. I send a message 2 days ago no replay yet…after pay cash I don’t want wait other year to fix the issues. please help .

I need few answers from you 1) I need add a column on one side for sponsorship. or i want use the small video area of your home page as sponsorship ad column. How i can do that? 2) how can i edit video link when i need change video? (even if manually any simple site we can do it )

3)How i can bring facebook LIKe and Comment on this site if not available this package, can we buy plugin for that and use with this site?

Default-user
tfsolutions Author Team

Hi,

we are sorry for inconvenience, but we have not received any ticket from you, could you please share your ticket number or in case you have not created then please create it on http://support.extracoding.com

MackDS Purchased

SINCE YOU REFUSE TO HELP, I WOULD LIKE A REFUND IMMEDIATELY

Default-user
tfsolutions Author Team

Hi,

we are sorry for inconvenience, have you sent ticket on our ticket system? as we regularly reply our clients.

Dear Buyers… I was thinking of buying this theme but feel a lot of buyers have not had questions answered. I suggest that Buyeres contact the Themeforest/Envanto Support Team via this page (scroll to the bottom and click on ‘submit request’) https://help.market.envato.com/hc/en-us/categories/200216004 and request a refund if you are unhappy with your purchase.

I hope that will help you.

Default-user
tfsolutions Author Team

Hi @mosmolly,

We reply regularly through our ticket system, so in case you have any query you can contact us through http://support.extracoding.com

ilyasf Purchased

Its very disappointing to see the support for this theme by the author,

I was about to buy , and reading the very poor poor support from the seller , i think i have to go for some other theme from somewhere else.

I have been buying themes regular from theme forest , and this theme support is horrible…......

Many simple questions are left unanswered by the author or seller. Its a shame !!!! .

Guys be careful before you fall prey for such authors where there support is negative.

Theme forest should be very careful in letting such authors submit their site for sales on there website.

It bring a very negative impact …..

Must say that i agree with @ilyasf, the demo looks great and the theme would address most of the needs required, but due to the lack of support in answering questions in these comments i will avoid this theme and the author. Hopefully this isnt a trend for Themeforest.

Default-user
tfsolutions Author Team

Hi @vassovass,

We reply regularly through our ticket system, but sometimes delay happened due to number of tickets in Que and we are growing our support team to reduce this delay as well.

ilyasf Purchased

Its been quite some time now and unfortunately till date i have not seen a single reply made by the author or theme forest support justifying the delay in attending to the questions made by client’s you have already purchased this theme …...

themebazaar

Hello, ilyasf

Could you please share your ticket number?

MackDS Purchased

I think this author should be banned. Absolutely no reply in over 8 days

themebazaar

Hello,

We are really sorry for the delay, but as this is mentioned we support only through our ticket system which is located at http://support.extracoding.com

ilyasf Purchased

hi can you make a back up of the site

ilyasf Purchased

i have added 3 more slides in the revolution slider so i have now 7 slides , but when i check the site it show only four.

If i check the site from the dashboard – view site it show all seven, but if i check through a url check i get only 4 old ones .

please can you help on this

I am having issues getting this theme up and running. Your documentation doesn’t provide much insight. I can’t even get my site to replicate your demo site. Can you email me or provide a step by step tutorial to setup my website to emulate your demo site? I will be able to make the necessary adjustments to get it to how I would want it from there.

by
by
by
by
by
by