354 comments found

any updates yet ? this theme is bugggggy as hell!!!

themebazaar

We regularly update our theme, are you talking about any specific update?

Equadore Purchased

Hello Team. Are you guys updating the theme for Wordpress 4.0? It makes everything look unorganized and not as it should.

Default-user
Equadore Purchased

The last ticket I created was #22177. I can make a new one if I need to to explain in detail what I mean.

themebazaar

Thanks for ticket number, we found that our team has installed this theme for you about 2 months ago and after that there was no reply from your side, so they closed it. I suggest you to please edit or create a new ticket and ask your question or concerns there briefly.

Default-user
Equadore Purchased

Okay I created a new support ticket #22339

I am really disapointted by this template, i asked few times questions and never receive answers, please answer me or give me a refund !! 1. How to create an automatic synchronization of my youtube channel with the website ? where is it ? 2. what is the rss of the videos parts or which rss can have all the news of the website (videos…) 3. which plugin can i use for sharing social media, all the sharing plugin I tested doesn’t appear on the videos part thanks for quick answers !

themebazaar

Hi, we are sorry for delay in response, could you please share your ticket number.

Default-user

22273 Being Processed since last 28 days 8 hrs

Can I implement live streaming video from uStream

Is compatible with WP 4.0 ???

OSHS13 Purchased

Has there been any progress with uploading videos from the frontend yet? The theme still has a limit on videos size because of browser restrictions and this has been a concern for over a year now. Just wondering if you guys have attempted to make the video upload actually work.

How do you add a video from youtube? I cant seem to figure it out!

Help PLEASE!

Default-user

Can I get a refund? is not what i thought i was getting! Or can you show me how to add a video???!

Pre Sales questions.

I am putting together a VLOG and will NEED the ability for users to easily upload videos.

it appears that this theme is designed to enable that, however I can see via the comments that there seem to be a lot of issues, so.

1) I will be running the site via Godaddy hosting- Is this a problem? 2) Have you sorted the upload issues? 3) What viseo formats work? 4) does the theme autoconvert video? 5) I have read issues with saving fronted uploads- are these sorted?

Finally, can you tell me how long it would typically take for a support ticket to be responded to and resolved? ( I have seen people post comments that are months old, but no reply on here)

Think I am utterly confused by this theme. How do you edit the embed codes for dummy content.

Default-user

Yes this theme is somewhat bizarre. you can’t even edit the videos from the backend.

fxslider Purchased

I’ve had a request for support in for two weeks and you guys haven’t even responded???? We need assistance and mind you I’ve previously paid you guys for custom programming so not really a good way to treat existing clients.

Please respond.

Default-user
fxslider Purchased

I just tried to install a plugin. It DELETED all of my other installed plugins and when I try to reinstall them, it sales FAILED. You guy’s really need to address these issues. It’s affecting my business. Do wish to handle all of my support tickets as well? Totally unprofessional from an Elite Author. At the very least you could send a message to all of your customers and give them an update as to why you aren’t responding to tickets, emails or comments. Buy Beware with this theme. Not only from a programming/dev standpoint but from customer service. Both are horrible. The concept of the theme itself is pretty amazing which is why I purchased it AND paid for custom programming but I would’ve absolutely went with a different theme had I known I’d have this many problems with the theme and support. Very dissatisfied.

newhck Purchased

Hi, i can’t embed flowplayer, when i add a new video, then ask me if i have a “Link” or an “Embed Code”, the Embed Code is not working.

How i can fix this.

Regards

coico Purchased

When I login the wordpress Background Compile. When I add a new page. How to add a video in a page? Please

How do I make the signup button appear on the home page please?

thanks

There still the issue about the feature image on the video type post

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