An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How do I change default logo size?
By default, logo size is “locked” to 300×70px and if you want to be able to upload a larger image, you’ll have to modify 2 lines in “administration/helper_functions.php” file…
1) open “helper_functions.php” file for edit. This file can be found in
sub-folder “administration” of your theme package (root).
2) lines #53 and #54 read the following:
define( ‘HEADER_IMAGE_WIDTH’, 300 );
define( ‘HEADER_IMAGE_HEIGHT’, 70 );
3) change to whichever width/height your logo fits to but my friendly advice is not to make it wider of 300px!
4) save “helper_functions.php”, re-upload to server if edit on a local
machine
5) go back to Dashboard, Appearance > Header and upload your logo once again
Now, for a case your logo doesn’t fit page header height any more,
you’ll have to increase it in “style.css”.
1) open “style.css” for edit and go to line #163
2) this line reads the following:
.prewrap { height: 90px; }
...it’s 20px taller than ‘HEADER_IMAGE_HEIGHT’ so if (for example)
your new logo height is 120px, you’d change it to
.prewrap { height: 140px; }
3) save and re-upload “style.css” to server if required
How to get more currencies listed in theme Options?
NOTE!
By default, all of PayPal accepted currencies are included to the list. If you add another one, payments via PayPal will not be working!
2) scroll down to lines #502 – #504. By default it reads:
$currency = array( "USD", "GBP", "AUD", "CAD", "CZK", "DKK", "EUR", "HKD", "HUF", "ILS", "JPY", "MXN", "NOK", "NZD", "PLN", "SGD", "SEK", "CHF" );
$curr_cod = array( "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
$curr_sym = array( "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
3) For example, if you want to add Thailand Baht, you’d modify default code to this:
$currency = array( "THB", "USD", "GBP", "AUD", "CAD", "CZK", "DKK", "EUR", "HKD", "HUF", "ILS", "JPY", "MXN", "NOK", "NZD", "PLN", "SGD", "SEK", "CHF" );
$curr_cod = array( "฿", "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
$curr_sym = array( "฿", "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
4) Save “functions.php” and re-upload to server (“sofa_suppastore” root folder) if file edit on a local machineAre there any language packs available?
Language packs are SuppaStore theme localizations made by other users. Available packs:
Spanish Language Pack – by Roberto Nunez – Download
Thanks a bunch to all participants!
Why all of my links end up with 404 – page not found error?
/%category%/%postname%/
... it hasn’t been actually saved. Simply hit Save Changes button and everything should work fine.How do I add 4 featured items below images slider?
Home page section below images slider is reserved for Widgets. There are 4 widget-ready columns: Header Left, Header Center Left, Header Center Right and Header Right.
In order to reproduce 4 featured items, you’ll have to drag SOFA Arbitrary Text/HTML widget to each of this columns.Here’s an example content for one of them:
<h2>SuppaGrey now 20% off! </h2>
<img src="http://suppastore.sofarider.com/wp-content/uploads/2011/06/banner_1.jpg" alt="SuppaGrey 20% off" />Praesent ullamcorper tortor nec enim vehicula fringilla. <a href="http://suppastore.sofarider.com/product/nike-sweet-orange-low/" title="Read More...">READ MORE</a>
a) change path to image to replace deafault
b) change path to product page with your own
On a side note, each Widget instance should not use Title while both options “Automatically add paragraphs?” and “Add shadow below image(s)?” should be set to YES.
Why there are product or post images missing after importing dummy data?
Media files are to be pulled from theme’s demo site server to your own server. Sometimes “connection” between two servers are not perfect (may depend on available resources) and “time out” may occur BEFORE all files are transferred.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

