An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, feeleep, will respond to buyers’ questions and provide limited support through this item’s comments.

Additional information from feeleep:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
Go to comments

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I change default logo size?

By default, logo size is “locked” to 300×70px and if you want to be able to upload a larger image, you’ll have to modify 2 lines in “administration/helper_functions.php” file…
1) open “helper_functions.php” file for edit. This file can be found in sub-folder “administration” of your theme package (root).
2) lines #53 and #54 read the following:
define( ‘HEADER_IMAGE_WIDTH’, 300 );
define( ‘HEADER_IMAGE_HEIGHT’, 70 );
3) change to whichever width/height your logo fits to but my friendly advice is not to make it wider of 300px!
4) save “helper_functions.php”, re-upload to server if edit on a local machine
5) go back to Dashboard, Appearance > Header and upload your logo once again

Now, for a case your logo doesn’t fit page header height any more, you’ll have to increase it in “style.css”.
1) open “style.css” for edit and go to line #163
2) this line reads the following:
.prewrap { height: 90px; }’s 20px taller than ‘HEADER_IMAGE_HEIGHT’ so if (for example) your new logo height is 120px, you’d change it to
.prewrap { height: 140px; }
3) save and re-upload “style.css” to server if required

How to get more currencies listed in theme Options?

By default, all of PayPal accepted currencies are included to the list. If you add another one, payments via PayPal will not be working!

1) open “functions.php” for edit
2) scroll down to lines #502 – #504. By default it reads:

$currency = array( "USD", "GBP", "AUD", "CAD", "CZK", "DKK", "EUR", "HKD", "HUF", "ILS", "JPY", "MXN", "NOK", "NZD", "PLN", "SGD", "SEK", "CHF" ); 
$curr_cod = array( "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
$curr_sym = array( "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
3) For example, if you want to add Thailand Baht, you’d modify default code to this:

$currency = array( "THB", "USD", "GBP", "AUD", "CAD", "CZK", "DKK", "EUR", "HKD", "HUF", "ILS", "JPY", "MXN", "NOK", "NZD", "PLN", "SGD", "SEK", "CHF" ); 
$curr_cod = array( "฿", "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
$curr_sym = array( "฿", "$", "£", "$", "$", "Kč", "kr", "€", "$", "Ft", "₪", "¥", "$", "kr", "$", "zl", "$", "kr", "Fr" );
4) Save “functions.php” and re-upload to server (“sofa_suppastore” root folder) if file edit on a local machine

Are there any language packs available?

Language packs are SuppaStore theme localizations made by other users. Available packs:

Spanish Language Pack – by Roberto Nunez – Download

Thanks a bunch to all participants!

Why all of my links end up with 404 – page not found error?

It usually happens after dummy data import. In spite of the fact that permalink structure seems to be properly set (see Settings>Permalinks) to

... it hasn’t been actually saved. Simply hit Save Changes button and everything should work fine.

How do I add 4 featured items below images slider?

Home page section below images slider is reserved for Widgets. There are 4 widget-ready columns: Header Left, Header Center Left, Header Center Right and Header Right.

In order to reproduce 4 featured items, you’ll have to drag SOFA Arbitrary Text/HTML widget to each of this columns.
Here’s an example content for one of them:

<h2>SuppaGrey now 20% off! </h2>
<img src="" alt="SuppaGrey 20% off" />Praesent ullamcorper tortor nec enim vehicula fringilla. <a href="" title="Read More...">READ MORE</a>

a) change path to image to replace deafault
b) change path to product page with your own

On a side note, each Widget instance should not use Title while both options “Automatically add paragraphs?” and “Add shadow below image(s)?” should be set to YES.

Why there are product or post images missing after importing dummy data?

Media files are to be pulled from theme’s demo site server to your own server. Sometimes “connection” between two servers are not perfect (may depend on available resources) and “time out” may occur BEFORE all files are transferred.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.