An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, TieLabs, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from TieLabs:

Where Can You Get Support

Support for our clients is provided only trough our support forum that can be found here :

- If you have problems creating an account on our support forum , please contact us from our profile page on themeforest :

Support includes:

- Responding to questions or problems regarding the item and its features

- Fixing bugs and reported issues

- Providing updates to ensure compatibility with new WordPress versions

What We Can’t Help You With

- WordPress general support/howto’s (please, use forums for that);

- Making edits to the theme to suit your needs (suggestions are welcomed though)

- Themes modifications and customization;

- Complex individual server-side issues;

- Third-party plugins and any other things that are not related to our products directly.

Important Before asking questions, read the help file (it’s in the “Main Files” ZIP) and FAQ below.

we don’t provide support for sites with sexual content .

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How do I change the number of items shown in a gallery/portfolio page ?

Hi, edit js/tie-portfolio.js file and search for getNumColumns() function and increase the values of column variable

I want to implement comments inside a portfolio items .. How can i do that ?

edit panel / portfolios.php and search for
'supports' => array('title', 'editor', 'thumbnail' )
and replace it with
'supports' => array('title', 'editor', 'thumbnail', 'comments' )
and edit single-portfolio.php and search for
<?php endwhile;?>
and add this code below it
        <?php comments_template( '', true ); ?>
then edit your portfolio item and check “Allow comments.” from Discussion box

I need to add a padding around Gallery grids?

Add this code to custom css area in Tiepanel > Styling
.portfolio-item a {margin: 10px;}

Stylesheet is missing Error after uploading theme Zip file from Wordpress dashboard .

You need to extract the main zip file then upload file ’ ‘ check this video

How can I add a slider for posts or portfolio items ?

- For Portfolio Items : From Dashboard > Portfolios > Add New > “Portfolio details page options” Box > Page header displays :: set it to “Image Slideshow” then use “Add New Image” to add your slider images

- For Posts : From Dashboard > Posts > Add New > then choose “Gallery” from the “Format” Box and from “Sokar – Gallery Options” box use “Add New Image” to add your slider images

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.