I just downloaded this theme and I tried uploading it on wordpress however it takes forever to load and it shows below that its sending a request to my website, but nothing happens!!! please help!!! www.fatmaalhashemi.com
Hi, for this type of questions, please, create a topic at http://www.jellythemes.com/support and one of our staff will be happy to assist. Thanks!
pre-purchase question. can there be a png logo on the first screen? there’s only text in your demo so i was wondering if it was possible. thanks!
Yes is possible!
I dont know for god sake u have the support page coz we dont working. Me and a lotta others one are written for support but we aint got no answer! I re-install this theme 3 times, losing time and date with my customer. You said “48 hours” to answer but we dont see it.
For now, We need to know 6 things only, can u guys could help me please?
1. Blog section wont appear with the original logo.
2. Where can I edit the images and content from this image https://www.dropbox.com/s/tup4y25zwquovik/Screenshot%202014-03-13%2016.54.37.png – I clicked in every single part from the theme and I cant find out.
3. Home button, wont work
4. Team wont be alight to the center of page either following those steps in support.
5. How do I change the colour of map?
6. in “our services” section, how to make this icons clickable to point to another place? https://www.dropbox.com/s/pwmtyy940412gzr/Screenshot%202014-03-13%2017.00.48.png
Please, dont tell me to go to the support coz u Laranz, dont answer us pretty well. I guess u have to get more people to help you with it
I never had a problem with nobody overhere, its a shame coz your theme is beautiful but the support, I cant say the same, sorry.
In the blog page, appears every single blog content, we just wanted a resume from each blog post, is that possible?
Hi Sandruhill, sorry for delay… soon we will answer all your questions.
Demo 3 does not seem to be working…any other link to this?
I am seriously thinking of buying this theme…so i will need to see all demos…
Sorry, we are working on this!
I have purchased this…I hope demo 3 is available in the purchase…
Hello It is multilang?
Yes, this theme is multi-lenguage ready
Does your theme concatenate individual pages into a single page? I wish there were a way to test-drive your theme prior to purchasing.
Can you please answer my questions on the forums:
1. Video show reel does not play on mobile devices such as ipad and iphone. I have attached a screen shot of your demo on the support site…
what do i do about this?
2. Instead of a youtube link can i upload and add my own videos as youtube has ads on videos…
Can you please get back to me asap as some of us have tight deadlines…
Hello, we aim to respond to all posts within 48 hours (Monday-Friday). Check in a few hours, thanks!
Visual Composer is not working and its asking for the Visual Composer License Key would you please me know where this key could be found
I am having two big problems with this template. i tried using your support, but it says my purchase code is already in the system (I added it in the past, I’m not sure why it doesn’t not recognize it for the same account).
Anyway, I used your demo content to fill the site and change various elements. 1) I have no menu, even though one is selected. I cannot see it in the header. 1b) I do not have the ability to add sections to a new menu.
2.) I am trying to re-order the sections. How do I do this? Nothing has worked for me so far.
I’d also like to add a 3rd question (although more simple). When using the visual editor for pages, or new content sections the width breaks the size of the page.
I am STILL awaiting a reply to my questions 4 DAYS on…there are other users whom have posted newer questions and have got their answer…PLEASE I NEED AND ANSWER TO ALL OF MY Questions and DO NOT tell me that someone from support will answer me…
1. I want to remove the loading page image. The page should load normally. How do you do this?
2. Can i add my own videos instead of youtube, for example upload from vimeo or from my computer…as youtube tags annoying ads to videos
3. Video show reel does not play on devices…As per your demo, and my site, the video show reel does not play automatically on devices such as the ipad and iphone…please see attachment of your demo…It just has a button that says play and since a user cant play the video what do i do about this please?
4. VISUAL COMPOSER no longer working, its asking for a license key???
There are many people with many problems dating back a week….If i had know support will take this long i would have bought another theme…after this i shall be making a formal complaint to envato and giving you a 1 star rating…i need my questions answered TODAY, we have given you money and a lot of your features are not working…
Hi, I’m sorry for the delay… all your answers have been answered in the forum
goodmorning guys! we are looking for a theme like this but reading the comments out there, seems like we could have a lot of problems with the support. it’s a shame because it looks really nice….
No problems now, all messages are being answered
Great theme. How can I have the sticky menu showing on top (even after the page loaded). I want it to show always on top. Can you give me infos where to start.
Hi royaltask, for this type of questions, please, create a topic at http://www.jellythemes.com/support and one of our staff will be happy to assist. Thanks!
thanks for this awesome theme.
how can i add a link to the service icons?
Hi welcome2012, for this type of questions, please, create a topic at http://www.jellythemes.com/support and one of our staff will be happy to assist. Thanks!
You know you cannot just delete the comments that are not favorable to you…after all they are the truth…this theme has so many problems….WHEN are you going to answer our questions some of them are dating back 2 weeks and we have DEADLINES! WE NEED ANSWERS RIGHT NOW PLEASE!
All the answers are being answered in the forum. We aim to respond to all posts within 48 hours (Monday-Friday), but in most cases we usually manage to reply less than 24 hours.
We work on the oldest topic first, so adding a new comment will take you to the back of the queue. We do also try our best to reply on weekends if we have time.
Please be patient, we appreciate it
Installing Theme from uploaded file: themeforest-6251714-solido-responsive-one-page-parallax-template.zip
Unpacking the package…
Trying to install but receiving this error…..
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme install failed.
Are you aware of the issue and if you might be uploading a new version of the theme to fix this?
Hello, you’re trying to install the version in HTML. You need the Wordpress version!
Trying to get support from the forums but says my license already exists. Do I have to buy another Visual Composer license for this theme!?
To find your licence key/purchase code you need to log into your ThemeForest account and go to your “Downloads” page. Locate in the themes you purchased in your “Downloads” list and click on the Download and next on the “License Certificate” link in drop-down menu.
Hello, when will update 1.2 be released? I am developing a multilanguage site, and didn’t realize this theme was not translation ready until now. I am using qtranslate. I can translate pages and sections, but can’t translate team, testimonials, works, etc.
Some issues with your theme on devices such as Ipads & Iphones:
1. In your own demo the when clicking on a portfolio item it does not open up it just has a weird narrow line.
2. In the parralax sections, these are not showing correctly on devices.
How can you expect us to buy your theme when even your own demo has major issues….will this be fixed? If so when as the issues raised above are essential for this theme…I have also noticed a few complaints about the issues raised. Please let us know when this will be fixed…
I am trying to install the wordpress version of the theme but I am getting failure every time I try to upload it onto my Wordpress.
Any way to solve this?
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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