281 comments found

Nice theme, are you going to make this high resolution/retina?

Default-user

This is a presales question…

ait
ait Author

Sorry no plans for that in the close future.

Are there differences between page builders that I see on other themes, are they mostly the same?

ait
ait Author

Our theme uses our own page builder that is nicely integrated with everything in the theme. It’s not a 3rd party plugin that might fall apart after some time. Our page builder includes over 30 website elements with it’s own custom post types for comfortable usage.

Pre-sale questions:

1. In your admin demo the minimum width is 1000. Can we have 980 width?

2. Can we have RECENT POSTS within the page, any short code?

3. We need same thing as RECENT POSTSwith RECENT NEWS possible?

4. Can we remove language menu and place search box at same place?

5. Can we have header sub-nav when Header Three selected? Or is there a way to show 3-4 text links over the social links in header?

6. Can we use custom or Google condensed fonts for dropdown menu?

Thanks,

ait
ait Author

1. Yes that’s possible to change.

2. You can do it with Posts element, it can be drag&drop with page builder to any page.

3. Yes

4. Yes

5. Yes, you can do some modifications in the code, or use megamenu.

6. You can amend it in the code.

Thanks.

juamar Purchased

Hi I need urgent help, I made a post in the forum:

Support / WP Solitudo / characteristic – POST

http://support.ait-themes.com/support/topic/88624

Thanks.

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

Hi Mate,

How are you ? Please could you ask me with no tickets because I have a tiny question which somebody answer me in a second.

I would like to change the separator bar between the header section and the body page, i would change it in white or erase it. Where is it in the Theme option Please ?

Thank you for your answers. Have a sweet day.

B.

Default-user

Just I have reinstall my theme 4 times and functions don’t function for example in page builder when I create a colonn and a text area when i check my work and go in back office the text area is gone. I don’t understand I bought your template 2 times and I have always error with that. Please I don’t want to subscribe a ticket I need just a solution. Thank you for your back.

B.

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

juamar Purchased

Hello install wordpress, then put the new theme versiĆ³n 2.11 import the demo and I find errors. And post it on the support page, I hope you answer. the theme not working well.

my language is Spanish

ait
ait Author

Thanks for your message, we’ll have a look at it asap.

Mikeint Purchased

You guys are trying to fix Solitudo theme since it’s release and you still can’t get it right! Every time there is new update you fix a few things and at the same time create few new problems.

Your page builder is having problems since day one, many different problems, but the issue with saving changes is getting already ridiculous!

I updated to V2.11 in hope you fixed the issue, but it seems to be worst now. You are wasting your time updating translation and languages …. but who cares about languages if the page builder can’t save changes!

Doing columns I can save only the last column that was edited and the other column edited before that, it erases the content. And as this is not enough now after the last update, when I return to the page to edit the columns …. the text elements in the columns disappear and become invisible, all columns appear like empty, and you can’t edit what is invisible.

Your Solitudo gave me gray hair … I still don’t know why I gave you good rating. I guess I will have to update my rating down to 1 star.

ait
ait Author

Please post more details to our support forum. I’ve just checked with Ivo, he cannot find your question on our support to double check your site.

Mikeint
Mikeint Purchased

I didn’t post in support forum ….

But honestly I’ve been going crazy with Solitudo and it’s bugs since I purchased this theme … and it seems like you guys are not capable solving all issues at the same time. Every time you post a new update you solve one problem and new updates brings couple more new problems, or repeat some of the previous problems.

I give up … I will delete and send Solitudo in trash and go find me another theme to purchase from another author.

ait
ait Author

Sorry to hear that, but if you don’t send us more details about your issues how can we solve them? We use the same theme for our client’s projects and didn’t came across any issues so far. Thanks.

ash9to0 Purchased

Hello I have just purchased Solitudo theme and I’ve noticed some bug. When I select “Header 1”, logo is not clickable . I thought maybe it’s only my website. But I have managed to recreate this bug on your demo: http://demo.ait-themes.com/theme/solitudo/

ait
ait Author

Sorry our developers and support staff don’t have access to themeforest discussions here.

Default-user
ash9to0 Purchased

Found the issue. I’ve been able to fix it by css in admin panel.

You’ve got bug in css. When You select “Header 1”, menu-container collides with header-container. Width is for 100% so it overrides logo, that’s why it’s not clickable.

ait
ait Author

Thanks for the message, we’ll have a look at it.

juamar Purchased

After update 2.13 still buggy, the theme does not work well. I posted it on the support forum (“Error updating theme”) I await your response.

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

Thanks for all the comments guys, I couldn’t make up my mind on solitude or avada. With all the faults, bugs and complaints about support I think I will go with Avada theme ;-)

ait
ait Author

Sorry to hear that you’ve decided to purchase a different theme.

juamar Purchased

Hello I need help because the subject does not work well. Post the problem in its support forum “Error updating theme” I await your response

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

juamar
juamar Purchased

Hello, I received the answer but not solve the problem

juamar Purchased

Hi I have not received help with the error in support forum “Error updating theme”

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

1. Please guide us how to disable all animation effects like when homepage open-up the widgets/services sections etc load one by one with fade effect. We need to disable these effects for whole site.

2. Please guide step by step how to enable subnav as we’re using HEADER THREE style on our site.

3. Please provide code with instructions to how to disable language selection menu and place seach box there.

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Hi, if I install external plugins, how will your theme deal with the different languages? Let’s say I install a membership plugin and I have 3 languages (en, fr, it), does your theme give the possibility to translate them in a way? The same for widgets. Since your theme does not support WPML, I have to be sure I can add different external features to it, without many problems… Thank you.

ait
ait Author

Theme should work with most external plugins, but we cannot guarantee it will as we don’t know how are these plugins written. Thank.

Default-user

I understand that.. my question is how can I translate plugins if I do not use WPML (btw is it compatible with Solitudo or not?)? I ask this because I do not know how this new way of Multilanguage works internally…

ait
ait Author

Our multilingual support is based on forked and modified Polylang plugin, it supports most of the plugins. You can try to download it from wordpress.org

Hello, could you give me exact directions for updating the main theme to the latest version without losing customization? For your info, I am using a child theme. Thanks!

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

juamar Purchased

Hi its support said the issue will work bien in the next update, when will do that as I need

juamar
juamar Purchased

currently not working correctly part of portfolio

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Totally fed up with purchasing crap themes from this marketplace. The revolution slider doesn’t work and the home page keeps going to the posts page. I’m not wasting any more of my time and have requested a full, immediate refund from Envato. I have wasted a whole day and therefore lost a days income because of this. Beyond pissed off!

ait
ait Author

Have you tried posting to our support forum? Our developers will help you with your installation.

Hello! I need help – because I need a additional filter in the portfolio element. Or maybe you have / know a plugin, for example show products with minimum 3 Filters, to work with “Solitudo”. Thanks!!!

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

juamar Purchased

I was told that after the last update is going to solve the problem of “portfolio” but continued going wrong. Please, I want to work the issue. Over a month ago I’m disowning.

ait
ait Author

Sorry for tha, I’ll check with developers and let you know.

7link Purchased

Hello, please help me. I bought the theme a month. Since the last update not more consig activate AIT Toolkit plugin. The AIT Languages ??plugin never worked. When I try to activate some of the plugins AIT the following error appears: Fatal error: Uncaught exception ‘InvalidStateException’ with message ‘Ambiguous class WpLatte resolution; defined in /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/wplatte/wplatte.min.php and in /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/wplatte.min.php.’ in /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/nette-closures.min.inc:1879 Stack trace: #0 [internal function]: NRobotLoader->_rebuildCallback(NULL) #1 /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/nette-closures.min.inc(1257): call_user_func_array(Array, Array) #2 /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/nette-closures.min.inc(938): NCallback->invokeArgs(Array) #3 /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/nette-closures.min.inc(1875): NCache->save(Array, Object(NCallback)) #4 /home/fourking/public_html/site/wp-conte in /home/fourking/public_html/site/wp-content/themes/solitudo/ait-theme/@framework/vendor/nette-closures.min.inc on line 1879

ait
ait Author

Hi,

Thanks for purchasing one of our files, we really appreciate it :) Please kindly post your support questions on AitThemes Support Forum. This will enable our dedicated support team to assist you most efficiently.

Create an Account | Support Forum | Find your “Item Purchase code”
Online Documentation | Frequently asked questions

Default-user
7link Purchased

I put my question in the forum. But help me please, my site is down because of this error. I no longer have to wait 24 hours. Tale with the agility and experience of you.

ait
ait Author

Thanks for your message. I’ve forwarded it to our support staff, they’ll have a look at your questions soon.

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