Support for Solution for Startups - MultiPurpose WP Theme

An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, pixum, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from pixum:

Support for my items includes
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include
  • Customisation and installation services
  • Support for third party software and plug-ins

Brief support policy

  1. Support requests from people without buyers badge will be ignored.
  2. Support requests are being processed on business days from 9:00 to 17:00 (GMT 0.0) [normally] within 48h in the order they were received. Please note that the fastest way to obtain support is to submit a request via our online Help Desk:
  3. Please don’t expect that we will answer on comments daily
  4. We’re not checking our PM religiously, please use support form as here
Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.