1490 comments found

I’m having problems purchasing this template. I’ve seen a couple of pages that tell me this the webpage is offline. Is this template down? Will it be available again?

I opened a service ticket (98088) over 2 days ago and still haven’t heard anything back from Envato. I’m super frustrated I can’t buy this template!

Please Help! MK

Sara_p

I’m sorry but i can’t understand your issue.

You can purchase the theme here: http://themeforest.net/item/sommerce-shop-a-versatile-ecommerce-theme/542001
logicus Purchased

Deteriorates the image quality miniatures of goods on the product page. How to fix this problem?

Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

sir, We have purchased the theme sommerce and installed it.But the home page is not displayed as in original theme and add to cart pluggins is not supported. So please give a solution….

Default-user

it shows a message that the theme is already activated and there is no changes even after importing the demo files.please give us an immediate solution…

Default-user

whethe the demo files and downloaded zip file are the same?

Sara_p

Please login yourself with the username you used to activated the theme in our support desk and open a ticket. We are not able to provide technical support here.. Thanks!

How can i display featured product or latest product on home page for example “http://www.yithemes.com/live/?theme=sommerce”? Now my home is empty space. I mean not widget. And i want to buy your premium skin : like cuty and sweet child”. how can i pay?

Sara_p

Premium skins for this theme are not availables now, i’m sorry. For your issue, do you already installed the Woo commerce plugin and put the shortcodes of the products in the page?

Why do you still have that skin on the website then. I purchased the theme because i was planing to use that skin. Is there anyway that I can get that skin? Otherwise I would like to cancel it. I would like to solve this matter first and talk about other matters.

Sara_p

No, i’m sorry, the skins are not availables. Where you saw them? We removed the adv in the theme description..

Try to ask a refund to themeforest, We can’t refund you, i’m sorry, We not manage the sales in this marketplace. Thanks

gavien72 comment on this issue above my comment. I’m chloebahc but his working for my site.

Please provide us the link for getting the demo content(.xml) of the purchased theme sommerce.

Default-user

this shows an error message that “you don’t have access to thi stopic.

Default-user

Please provide us the link for getting the demo content(.xml) of the purchased theme sommerce.pls..

Sara_p

Please send me a message to support@yithemes.com and provide me your password so i can check myself. thanks

GPhost Purchased

Hi Sara :)

I’ve a problem to uploading my personal logo. Opzioni Tema > Generale > Slogan della pagina is the correct way to upload ? I can’t see it . Can you help me please ? Thank you !

Sara_p

You can upload your logo in Appearance > theme options > general > custom logo > set yes and upload your logo image ;)

chloebahc Purchased

when i installed theme again, some problem…like this. Widget is not working.

'Exception' with message 'Serialization of 'Closure' is not allowed' in /home/bebeclo4/public_html/wp-includes/functions.php:377 Stack trace: #0 /home/bebeclo4/public_html/wp-includes/functions.php(377): serialize(Array) #1 /home/bebeclo4/public_html/wp-includes/option.php(377): maybe_serialize(Array) #2 /home/bebeclo4/public_html/wp-includes/option.php(274): add_option('jigoshop_option...', Array) #3 /home/bebeclo4/public_html/wp-content/plugins/jigoshop/classes/jigoshop_options.class.php(150): update_option('jigoshop_option...', Array) #4 [internal function]: Jigoshop_Options->update_options('') #5 /home/bebeclo4/public_html/wp-includes/plugin.php(505): call_user_func_array(Array, Array) #6 /home/bebeclo4/public_html/wp-includes/load.php(613): do_action('shutdown') #7 [internal function]: shutdown_action_hook() #8 {main} thrown in /home/bebeclo4/public_html/wp-includes/functions.php on line 377
Sara_p

Hi, i’m sorry for your issues.

Please open a ticket in our support desk and explain the issues you are experiencing.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issue including your WP admin access so we can review your setup and help you. thanks

Is the theme build with html5 ?

Sara_p

No, i’m sorry.

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