1433 comments found

  • Bought between 10 and 49 items
  • Europe
  • Has been a member for 4-5 years
Cerilia Purchased

I’d like to manually update the files of the latest version, however I cant seem to find the folders you specify:

Highlighted in strong! inc/woocommerce.php sommerce-child/style.css sommerce-child/woocommerce/* woocommerce/* inc/theme-options/general-options.php inc/shortcodes-woocommerce.php <strong>sommerce-child/woocommerce/* sommerce-child/woocommerce_2.0.x sommerce-child/woocommerce_2.0.x/* woocommerce_2.0.x woocommerce_2.0.x/*</strong> core/notifier/update-notifier.php core/theme-options/include/images/walter-message.png core/theme-options/include/tgm-message.css
Cerilia
Cerilia Purchased

No help, ok…. thanks for your time!

Sara_p

I’m sorry but i just reported your question to my developer and he not understand what do you mean :(

Cerilia
Cerilia Purchased

Ok thanks, I want to update the files via ftp as I have a lot of custom code in the php. So I want to locate the files you’ve updated and overwrite. However I cant seem to locate some of the files you specify…I wonder if you could help.

Sara_p

You can’t find this files because are new files we added for the first time in the last update. So you have just to copy this files in the folders :)

Cerilia
Cerilia Purchased

Can I asked what the * in sommerce-child/woocommerce/* signifies? Is it all of the files?

Sara_p

Yes, is the folder :)

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
menkom Purchased

I got lots of issues with 2.7 and latest WooCommerce….. im reverting back.

I cannot do many things eg, Change layout, Admin style is stuffed up a bit, too many to list…

:|

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Exclusive Author
  • Has been a member for 3-4 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Costa Rica

Can I turn off all prices for all products ?

Sara_p

Yes :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
xirnibor Purchased

great theme, however the support @ least for me has been incredibly slow. i solved each question waiting for the first response. i would rate the theme 5 stars, and support 1 star currently.

Sara_p

I’m sorry to read this, in the last month we had a lot of issues with the woo commerce updates and with so many tickets we need time to provide support.

Default-user
xirnibor Purchased

This request is awaiting assignment to a support agent – that was on Friday. Currently, today it’s still awaiting assignment just for someone to review the question.

Sara_p

Please provide me the ticket number so i can check. Thanks

Default-user
xirnibor Purchased

Ticket – 32520. Is it 1 person offering support for everyone? I’ve been waiting for over a week for a reply….

Sara_p

We have 6 developers on the support desk, not 1 :) Just asked to my developer to reply you ASAP today.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
menkom Purchased

I got notification of new version, is this still 2.70 or is it a new version what about the change log ?

Sara_p

We just updated the update history in the theme description, please check :)

menkom
menkom Purchased

Sorry but its the same 2.7.0…. you have not updated anything.

Sara_p

Just updated, check :) Thank you

menkom
menkom Purchased

It is not updated…. this is what it says.

VER 2.7.0 – Feb 21, 2014

Added: support to Woocommerce 2.1.x

What is the latest version ???

Sara_p

Done :)

VER 2.7.1 – Mar 26, 2014

Added: support to Woocommerce 2.1.5 Fixed: Checkbox on contact form page Fixed: Lightbox image navigation Fixed: Add to cart for grouped product Fixed: ‘yit’ Text domain

menkom
menkom Purchased

Ok thanks

There is some fixes you should consider, for example, an image in a text widget in the sidebar is not responsive i probably should be.

Sara_p

If you report these issues in a ticket we can fix it in the next update :)

menkom
menkom Purchased

Ok ill do that

Sara_p

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Chokobo Purchased

Good day, I picked up recently sommerce the theme for my site but I can not change the ‘main image when the load l’ image does not change how I do?

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/ And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

I just purchased Sommerce and cannot get it to upload to WP. What am I doing wrong?

Sara_p

Maybe you have some upload limits, try to upload it using an ftp software :)

Default-user

Got it. Thank you Sara =)

Sara_p

You’re welcome :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

So the font size on my footer on my homepage is a lot larger than on the rest of the site everything is running up to date. do you guys have any idea why this might be.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Greetings! I am about to purchase, but before I do so, I just wanted to double-check: Can the pricing and cart be turned off easily? I need this for a wholesale company and we want to be able to display products and descriptions with no shopping cart functionality. Customers will have to log into a separate area that will show them their specific pricing.

Thank you!

Sara_p

You can turn off the add to cart button from the theme panel and with a custom css rule you can hide the cart on the top :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
mayela Purchased

Your theme has bundled outdated copies of WooCommerce template files – if you encounter functionality issues on the frontend this could the reason. Ensure you update or remove them (in general we recommend only bundling the template files you actually need to customize). See the system report for full details. grouped.php version 2.1.0 is out of date. The core version is 2.1.7,

Sara_p

Don’t worry about this alert, woo commerce released another update and now we have to send an update to remove this alert, but we want to wait some days :)

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

Thank you for keeping this wonderful theme updated!

Sara_p

Thank you for choose our theme :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Netherlands

Hi there,

I am working with another design agency on a website that uses Sommerce, from Your Insiration Web. I am asked to take on the maintenance of the webshop and will gladly do so, just wondering if I can overwrite YIW Sommerce version 2.7.0 with this latest one from ThemeForest. Do you foresee any problems when doing that?

A quick response is appreciated, since we are just before go live and we still want to make some changes, preferably on the latest version :)

Thanks & regards, - Frank

Sara_p

To update the theme you need to download again the theme from themeforest and upload the new files using an ftp software. The agency has to use the same credentials used to purchase the theme the first time :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • Netherlands

Hi,

My tech team informs me that we have an error on the home page which has to do with the slider and the WMPL translation software:

Revolution slider needs to be updated to the latest version (4.0) . As you may have noticed it shows warnings on the front page due to conflict with WPML. The latest version fully supports WPML. This should probably not happen since the slider should work independently but the bug appears when i enable the WPML and its plugins and the current version is 2.3 which is well behind the latest one.

http://ecowhiteboards.frankswebsites.nl/

Please advise.

Thanks, - Frank

frankswebsites

Please strike this question. I was just informed by another team member that the Revolution slider was not included in the theme package. It was added by the team member because the default slider did not like to work with the sidebar. So please disregard my comment and have a great day.

Sara_p

Thank you :)

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