1450 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
avsync Purchased

Sara_p. Upgraded to Woocommerce 2.1 and it broke my site, looks CSS related. Luckily had a backup to restore but you might want to issue a warning for new users to use 2.0.20 until an update is released. Kind regards.

Sara_p

Hi,

I’m sorry, we know the compatibility problems with Woocommerce 2.1 and we are working to solve it asap and release a temporary fix in these days! We will announce updated news right in this thread: http://support.yithemes.com/entries/41041226-Woocommerce-2-1-problems-

If you want download the previous version of Woocommerce, this is the link. Woocommerce 2.0.20: https://github.com/woothemes/woocommerce/archive/v2.0.20.zip

Please be patient, Thank you. :)

Default-user
avsync Purchased

Thanks for the update. Looking forward to the fix :-)

Sara_p

I will update you here :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
http://dreamwerksbath.com/ Hi, I hide the price for all the products however on the home page, the featured products still show the price. Do you know how to hide that as well? I used Jigo Shop by the way Thank you Joanna
Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
ebski Purchased

Hello,

I’ve got an issue with the images on my shop. For some reason the images are showing up rotated, both in the thumbnail and product picture, but if you click to enlarge the image it´s rightly rotated. Anyone els got this issue? or know know to fix it?

Thanks!

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

Default-user
ebski Purchased

I did that this morning, how long to you think it will take for response? Was planning on launching the site this week.

Sara_p

Usually 24hrs, but with the last update of Woo Commerce a lot of customers opened a ticket yesterday :( Please be patient. thanks

  • Has been a member for 6-7 years
  • Bought between 10 and 49 items
rwilk Purchased

Hi Sara, will you post some update to your customers when the updated version of the Sommerce theme is ready to go? Heard horrible things about woo 2.1.

Sara_p

I’m sorry, we know the compatibility problems with Woocommerce 2.1 and we are working to solve it asap and release a temporary fix in these days!

We will announce updated news right in this thread: http://support.yithemes.com/entries/41041226-Woocommerce-2-1-problems-

If you want download the previous version of Woocommerce, this is the link.

Woocommerce 2.0.20: https://github.com/woothemes/woocommerce/archive/v2.0.20.zip

Please be patient, Thank you.

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
menkom Purchased

Why has it been over 6 days with no update to the theme, it has broken many websites… what is the ETA for the updated theme ????

Sara_p

As explained, we are working very hard on this. We have 20+ themes and Woo Commerce send updates every day, we made the theme for woo commerce 2.1 and then they released woo commerce 2.1.1, and then the 2.1.2… and in each update they change something and we have to work again on all our themes. Is like a nightmare for us.

menkom
menkom Purchased

Thanks i do understand woocommerce should be taking every caution to not break compatibility.. i feel sorry for you… :|

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

I agree menkom…reverting back to an older version of woocommerce only works if the database was not updated. Ours was and no one has been able to place an order for days now. Costing us a lot of $$. Don’t want to have to drop this theme,,,but it is getting ridiculous now.

Sara_p

As explained, we are working very hard on this. We have 20+ themes and Woo Commerce send updates every day, we made the theme for woo commerce 2.1 and then they released woo commerce 2.1.1, and then the 2.1.2… and in each update they change something and we have to work again on all our themes. Is like a nightmare for us.

malibulori

So…Got an email about the update…however this update is still not compatible with the new version of woocommerce correct? It seems the “fix” was just to revert the theme to the prior woocommerce version?

Sara_p

The update we released make the theme compatible with the last version of Woo Commerce.

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Italy
cippolo Purchased

Yes… I’m very sorry but now for fix the problem I start to looking for another theme. This is really bad, but in some ways I have to solve. Shame because this theme has allowed me to work well. I hope yours developper find a quick solution. VERY quick. I’m trying to find excuses to my customers to wait for update :-| Come on! That your service has always been great! ;-)

Sara_p

As explained, we are working very hard on this. We have 20+ themes and Woo Commerce send updates every day, we made the theme for woo commerce 2.1 and then they released woo commerce 2.1.1, and then the 2.1.2… and in each update they change something and we have to work again on all our themes. Is like a nightmare for us.

cippolo
cippolo Purchased

Ok…I saw that some themes have started to update … I understand the hard work and look forward to the update! ;-)

Sara_p

We are currently working on the update. We already released the update for some themes and we are working just now on Room09, Cheope and Sommerce :)

cippolo
cippolo Purchased

GREAT!!!! Thanks a lot for the hard work…. I hope for you the best!!!!

Sara_p

thank you :)

  • Australia
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
menkom Purchased

Hi Guys, If you did accidental upgrade the i recommend you downgrade, but its not easy you will need to restore from a back of both files and also DB before the update happened, thankfully we are back up and running until this issue is resolved and working with latest version then we will update the theme. Im actually angry with WooCommerce because minor update should not be breaking compatibility we should all email WooCommerce and express our concerns.

Sara_p

Is not the first time that this happen, the last year they sent an update and a lot of customers lost sales and money. Usually we suggest to UPDATE the plugin after 1 month, to be sure the theme is compatible and they fixed all the minor bugs.

menkom
menkom Purchased

Good idea i think i will do that from now on…

menkom
menkom Purchased

I got an update notification what has it actually fixed ? there is no update in your changelog on the description please ?????

Sara_p

Just updated the changelog :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
We had this Theme for a while even though not in active mode. However it takes several minutes to load this theme. Called the hosting service few times thinking problem was with them, but they assured the problem was with heavy theme. Can you please look at this and let us know how we can make it faster a bit. http://vlsgrands.com I will be happy if the home page loads faster. Any tips are welcome. Thanks in advance.
Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Italy
cippolo Purchased

Ciao!! I just received an email that you have updated the theme. You are wonderful! Saturday at 17 pm … work non-stop. I have now finished making updates and the previous version has ruined my permalinks, deleted images of the categories, busted all the settings woocommerce, BUT … Now I restored everything and WORKS perfectly. What can I say? Good Sunday to all staff!!!! GRAZIE INFINITE :-)

Sara_p

Grazie a te, siamo felici di leggere finalmente un feedback positivo :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

So…Got an email about the update…however this update is still not compatible with the new version of woocommerce correct? It seems the “fix” was just to revert the theme to the prior woocommerce version?

Sara_p

The update we released make the theme compatible with the last version of Woo Commerce.

malibulori

I downloaded the new release, and it broke the theme just as it had before, There was also a warning of the theme having an outdated version of woocommerce. I had to revert to an older version yet again, and re-add the shortcut pages. Hesitant to try it again.

Sara_p

please open a ticket in the support area and ask this to our developers. I can’t help you with technical requests.

Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do you align the labels of the widgets with the content in the “home page featured product sidebar”? The featured products are centered, but the labels are flush left.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Thanks!

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years

Ciao! I purchased the theme 2 years ago but never used it. So now i want to use it and i just only want to know if this theme is responsive or not.

Grazie

Sara_p

Yes, but the responsive design is not 100% optimized, this is an older theme..

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Do you have an update on this theme, I bought this 2 weeks ago and I cant use it. Yes I can downgrade but I want to use the new version of Woo… Please release a fix for the theme!

Sara_p

We already updated the theme, you can download again and update it :) thanks

Default-user

Thank you, I have updated and it is working fine.

Sara_p

Glad to read this :) thanks

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • United States

This theme is working well with WP 3.8. Very nice theme.

Sara_p

Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can you link me to some standard simple shortcodes like adding feature products and such? I found the video on how to do it, but I can’t find the shortcode to copy. Thanks in advance.

-AC

Sara_p

We include all the shortcodes in the written documentation. Open the documentation folder and open the shortcodes.html file on your browser. :)

Default-user

Sara, on a different topic. Have you ever heard of a case where 1/2 of my main menu just disappeared? I hit refresh when I was moving the menus around and they just disappeared. The data is still there, but i have to compile the menu again.

Sara_p
please open a ticket in the support area and ask this to our developers. I can’t help you with tecnichal requests. Register yourself in our site: http://www.yithemes.com Then active your theme here: http://yithemes.com/theme-activation/

And then in the “Get support” page open a ticket and explain your issues.

Default-user

Sara, it’s taking quite long for my ticket to be answered.

Sara_p

I know. But we are working very hard on the support desk. With the woo commerce updates we have a lot of customers that need our help and we have to update all our themes. please be patient… thank you very much.

Default-user

Ok, thanks for replying.

Sara_p

Please provide me the ticket number so i can check :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Sara,

I’m a little confused. At this point I have a 2.1 Woocommerce update notification. Is it safe now to update my Woocommerce if I have the latest Sommerce 2.7?

Thanks,

Alvin C.

Sara_p

Yes, but please try the update on a local or test installation because some users still have minor issues. Thanks

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

hi there, can we have portfolio page with this

Sara_p

No, I’m sorry.

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

How can I make the Slogan larger?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hello, I’m looking at your themes for WooCommerce. Can you tell me the main differences in Sommerce and Cheope?

Thanks, Greg

Sara_p

Sommerce is an older theme so we not included some new features availables on Cheope (like sliders and so on). Cheope is a 1170pixel theme, Sommerce 960pixel. Cheope has a better theme options panel :)

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