An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, withemes, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from withemes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
How to update Wordpress theme?
1. Login into your Themeforest account and go to downloads (Dashboad > downloads)
2. Download the theme into your computer
3. Install an FTP program (Filezilla is free)
4. Retrieve your FTP login information from your hosting admin panel and login into your hosting via FTP
5. unzip the item main file
6. Locate theme.zip (eg: sonata.zip) and unzip it to get the directory sonata
7. drag and drop sonata folder into your FTP program with the destination: “YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”
8. FTP program will give a warning that there is an existing with the same directory name, choose replace all.
8. It will take varying from 15 to 30 minutes to replace all files. Once you done, navigate to Dashboard > Appearance, you’ll see the version of current theme.
9. You have to update both Wi:Portfolio and Wi:Shortcodes plugin to make changes on portfolio and shortcodes. Please unzip these plugins attached with the downloaded package from Themeforest and drag & drop to wp-content/plugins/ directory on your server.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.