84 comments found

Hello Yesterday I sent an email reporting a problem with the store pages, until now there was no answer.

I await your support.

Thank you.

SmoothThemes

Hi,

We just provided support on our support forum http://www.smooththemes.com/forum/

Email just for pre-sale questions.

I’ll re-check your email asap. Hope you understand.

If you have other questions please open new topic on our support forum, you problems will resolve quickly.

Regards.

SmoothThemes Support Forums | Create an Account

liutecristian

As I told you, I never could post on your forum. By publishing a doubt, it is not displayed. To publish it again, a message indicating that my entry is duplicated and I am marked as spam. User: liutecristian Please. Respond the email.

Knoky Purchased

Hi, i didn’t find xml dummy data file on download folder. Let me know thanks

Default-user
Knoky Purchased

Hi, i found that and did with that too but same thing, cannot import and install, Could please let me know coz am stuck in that part.

SmoothThemes

Can you send me your cpanel account and your site url ? I’ll create copy of our demo for you.

Default-user
Knoky Purchased

Hi, email sent

Please, I’m still waiting for the reply to my email. I can not post on your forum, I have already reported the problem earlier, sent to a video showing the problem last year, and nothing was done to solve my problem. You told me I could use the e-mail address couple issues of the topic, I’m just asking that meets your word. If you can not respond to email, correct the problem with my account on their forum. Esotu feel like being ignored, there are several issues going on:

Menu does not load right and does not display submenus. The store page does not show the order when the customer finalizes the purchase. The menu freezes when pointed at him, sometimes getting over the content on the page.

If not entendu yet, I’ll repeat:

1. Last year I sent a video showing my problem with your forum. When I post a question and she does not appear. When I try to publish again, a message says that the question is a duplicate, but how? If doubt is not displayed? 2. I can not create a new account on your forum because it does not accept my purchase code. 3. Then you told me I could use email to ask questions and request support, and now tells me I can not do it anymore?

My website is my business, you are committed to providing a theme for him when arranged here in Themeforest now need your support.

Please show me a solution.

SmoothThemes

Hey,

Your email is already answered.

Regards.

liutecristian

Thank you very much.

Hello okay?

Two questions:

1 still can not post on their forum, and it seems there is no interest of your team to solve my problem. 2 I sent a few emails and got no responses so far.

Appreciate your support.

Regards

liutecristian

Hello, okay?

Last year I had reported a problem when publishing to your forum. The problem occurred when I tried to publish a doubt, the forum did not receive my publication and then said I had published.

Even sent a video: https://www.youtube.com/watch?v=yN-Txms6l00

Told me that my account was being treated as SPAM and my problem was solved temporarily …. soon after the problem happened again, preventing me from posting on their forum.

Again I faced this problem until yesterday, when I could not even post to your forum. So my question published here, so you could check the cause.

Today I again tried to post on your forum, what went right, making me believe that you have intervened or someone on your staff for the problem to be solved.

I sent a few emails this week that were not answered, but now I can post to your forum, I believe I already able to resolve my issues there.

I appreciate your support and commend the excellent work.

Cheers

liutecristian

I think the whole problem occurs that your forum will not let me post links in my doubts. So I can not send the information requested by your support. There is how you check if my profile is not being marked as SPAM? This prevents me from posting new questions. :(

SmoothThemes

I just take a check and there is no Spam or Block marked, please clear the browser cache and try again my friend ;)

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