80 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

So when I insert an image in the stToolkit using an image block there is an option to use the lightbox or a link. the link option is not working and the images are not clickable. how can we fix this??

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I started to install this theme and my computer warned me there is malware in the sample data. I have a screenshot of the warning this is the first time its ever happened in a WP install.

thx

SmoothThemes

Please send us an email about that, It’s working fine for other buyers :)

Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

very nice work.

I have problem with “LayerSlider: jQuery Transit issue” Slider is not working.

Please, help me!!

SmoothThemes

Can you please post this issue at our support forum, our support staff will be there to help.

Regards

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Where do you add the products main feature image. I am not seeing it and when I add an image to the product gallery the big / main image is just blank with some sort of demo image. Thanks

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

Default-user

I submitted a ticket a few days ag0 and have never gotten a response? Please assist?

SmoothThemes

Can you please provide forum topic link, our support staff answer all support question within 4 – 8 hours.

Regards.

Default-user

I wish i could I have placed 3 different post in your support forums and they are getting deleted.

SmoothThemes

That’s strange, we just move to new server yesterday. Let me check it again.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Ohh i like this one. How easy is it to embed videos on the pages??

SmoothThemes

It’s easy like 1+1 = 2 ;)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello !!! I created my home page using the grid gallery layout ( in your demo: http://demo.smooththemes.com/sonec/home/home-photography-1/ ). If i click on one of the galleries it always displays the images in the first one. So i have to close it, and click again on the selected gallery to view the right images.

I have this problem on safari, chrome and firefox, using Mac… Can you please help me?

I cleaned the browsers cache and the wordpress one too. Thank you !

SmoothThemes

I see that, it will get improve in next update :)

Thanks.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
  • United Kingdom

Can you tell me when the next update will be available and if the above comments and issues users have been having will be solved. I’m hesitant about buying this theme due to users feedback but really like the look of it so need some reassuring

SmoothThemes

Sonec only had a small issue with photo gallery builder item, all other bugs has been fixed in version 1.1

Regards.

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

After installing required plugins dashboard went all white

SmoothThemes

Strange that some hosting auto compress a single php file. Please send us an email with your ftp, wp login information, we will take a look for you.

Regards.

Default-user

Where should I send the email?

Default-user

I replied in the support forum. Please make sure my access info stays private.

SmoothThemes

Our supporter will take care at your issues.

Best Regards.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Looking to purchase. Can the color of the header underline/hover text be changed to something else besides teal?

SmoothThemes

Yes, you can easy change it in theme option panel :)

Regards.

  • Bought between 1 and 9 items
  • Greece
  • Has been a member for 0-1 years

I just bought it and download it when i uncompressed it i saw that is the 1.0 version. is it ok??

SmoothThemes

It’s fine because the version in style.css is not yet update to 1.1, you are running the latest version . :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello,

I am interested in purchasing the theme but there is one thing I am concerned about. I noticed the performance of the theme is bit sluggish/slow(more noticeable on the homepage) in comparison with the other more graphic intensive themes. Please explain if this is something because of your webhost or the images loaded/smooth scrolling etc… Many Thanks, Max

SmoothThemes

You can install W3 Total Cache plugin, it will save loading time.

Best Regards.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hello, in my home page using the grid gallery layout ( www.alessandrobosio.com ) the filter it’s not working properly. For example if i filter live music galleries, it takes live music and travels galleries too. Same thing with the events and travels galleries. Can you please help me ?

Regards

SmoothThemes

I checked it on your site and it works fine. When I click Live Music, no item from travel display.

Regards.

Default-user

If you filter galleries and the click on LOAD MORE you can see the problem. Thanks :)

SmoothThemes

The filter only works for visibility items.

Best Regards.

Default-user

Thanks!

Is there any way to make it work on invisible elements too ? Otherwise is it possible to increase the number of visible gallery items ?

Thank you :)

SmoothThemes

Yes, you will have an option to enter the number of visible items in page builder item setting

Regards.

  • Korea, Republic of
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can I preview smart page builder?

SmoothThemes

Sorry you can view the image preview at the item detail page, no live demo for page builder.

Regards.

  • Korea, Republic of
  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Where are PSD files ?

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

Is it safe to upgrade to 3.8?

Default-user

Thanks! The last question I have is there a way to fix the background. It seems when the page loads the background is not full untill 3-4 seconds after the load and it looks kinda crappy. Any way to make this better or load right away. You can take a peak at the page here to see http://www.mcafeeinstitute.com/learn/management-material/

Default-user

Also is there any way to extend the page builder onto the woocommerce product builder that would be really cool

SmoothThemes

Sorry for the late.

We are using JS for fullwidth section, it’s a bit crappy because it’s done when the js load complete, I’m trying new way to fix it.

The product page can support page builder but you need to use CSS to style some elements to fit the look. In this case post it to our support forum and then reply me the topic URL here.

Best Regards.

  • Bought between 100 and 499 items
  • Has been a member for 3-4 years

How do you turn on the star rating on the shop pages?

SmoothThemes

Hey! Thanks for purchasing one of our files, we truly appreciate it! Support for all our themes is conducted through the SmoothThemes support forums, if you’d like to start a new thread over there either myself or another member of the support team can take a look at your issue ;)

SmoothThemes Support Forums | Create an Account

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

Hello, I bought the theme yesterday but the file does not contain the PSDs nor the demo files. Any position on where I can find these files? Sorry for bad english, I’m using a translator. Hugs from Brazil

SmoothThemes

Currently this theme doesn’t include PSD files. :)

liutecristian

And demo files?

SmoothThemes

Yes, the demo files in assets/dummy-data/... ( included slider sample file ).

Regards.

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

I sent a question on the forum, but for some reason it was deleted or not even been published.

The default widget will not appear on blog posts, even though I correctly configure the theme options.

Only if I get into editing a post and without even changing anything, update it, the sidebar appears.

What happens? Because the default widget does not work properly within the articles? How can I display the widget in all posts without having to edit one by one?

liutecristian

Another curious fact is that since I installed the theme, the gravatares all crashed.

SmoothThemes

You don’t need edit one by one, just select default widget in theme option panel.

It’s strange that your topic is missing on the Forum because it’s working fine for other peoples. Can you please post it again, our support staff will take a close look.

Regards.

liutecristian

I think you misunderstand my question. ‘ve Correctly configured the default widget for the entire blog , but nothing happens . I have to go into each post , editing one by one (no need to change anything in it , just go in and click on “update ” ) for the feature to work .

Today I had to edit all my earlier exhibited widgets for posts , so if you see , go older than that are displayed on the front page articles .

As for gravatar , I managed to resolve analyzing the code from another theme. I changed the words in post – templates.php :

Before: <?php echo get_avatar( $post->post_author, 80 ); ?> After : <?php if(function_exists(‘get_avatar’)) { echo get_avatar( get_the_author_meta(‘email’), ‘140’ ); } ?>

Then returned to work perfectly .

As for the forum , I have published the same message several times , tried to replace it , and even then my publication will not appear on the forum . So I tried to copy the same message and publish using other browsers ( Opera , Firefox , IE ) and I get the message that my publication is duplicated . But how ? If neither see nor do you see it ?

Even tried to answer in a publication by someone else , but my answers just do not appear .

Maybe wrong authentication ? Can check ? My email is registered with the forum liutejma@hotmail.com .

I think we should also look at the issue of the layout of the blog , because there is no point choosing a layout for a blog page , and this layout can not be used on archive pages . I had a lot of work to figure out where I could leave all the blog files with the same layout (left thumbnail) , then shifted into an attribute in the code and it worked. But do not know how long it will work, maybe only until next update , who knows .

I’m still awaiting response on the problem of the widget , which is more accurate now .

A hug !

liutecristian

Hello???

SmoothThemes

I just sent you an email about forum account issue and a forum topic url.

Regards.

liutecristian

Still can not post in the forum. I sent email inslusive images showing the problem but it seems that the other person just does not understand what I mean. Communication with support is being really difficult. All we need is a solution to the problem of the widget, which could not be please forward this question to anyone who can help me? Following message would you like someone to respond.

Problem with default widget for the entire blog

Good day. I posted this question on ThemeForest and I was instructed to post it here . I’m having trouble setting the default widget. As I set the option to default widget for the whole blog , nothing happens . I’ve tried everything : set the default widget to the right , left, creating a new widget , clear your browser cache , change browser, but all without success.

No matter what I do the standard widget does not appear in all posts .

The only way it appears is if I go into each post and click “update ” , even without changing anything inside it .

Please ask someone to help me, for editing over 600 posts one by one is not feasible to me , since the topic has the option to display the same widget in the whole blog , but does not work .

my website : http://clubedodesign.com

Have edited several publications , therefore , to see the problem please observe the older posts ( 3rd or 4th page of the blog archive) .

I await contact soon.

Need urgent help. I greatly appreciate your support.

A hug!

SmoothThemes

Just sent you an email, we will discuss there. :)

  • Bought between 10 and 49 items
  • Brazil
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

Would you like to leave a tip people who purchase the theme, I tried posting this in the forum but can not post anything there. If facing the problem with displaying the gravatar (avatar) of the author, simply access the theme editor in wordpress and post-templates.php, replace the following code.

<?php echo get_avatar( $post->post_author, 80 ); ?>

Find and replace with:

<?php if(function_exists(‘get_avatar’)) { echo get_avatar( get_the_author_meta(‘email’), ‘140’ ); } ?>

This will make the author’s gravatar again be displayed. If you want, you can select a smaller size, simply change the value 140 (the default for this theme is 80).

The theme is wonderful, I believe that with new updates those glitches are being resolved.

SmoothThemes

Sure thing, it will be resolve in next update.

Thanks so much, also I will check the forum again, that’s strange because it working fine for other peoples. :)

Regards.

liutecristian

I’ve tried really everything, until I could only reply to an existing thread in the forum, post a new topic is out of the question yet. :/ Could answer my question above? About the default widget that still does not work?

SmoothThemes

I just sent you an email about forum account issue and a forum topic url.

Regards.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello!!! How shopping works? Work with woocommerce?

SmoothThemes

Yes, Works with WooCommerce.

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