An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by CREATEBRILLIANCE

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from CREATEBRILLIANCE:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Frequently Asked Questions

Is it possible to exclude the countdown.

Yes sure. All you have to do is to remove the section with the countdown in the html file (and optionally remove the trigger for the countdown in the main.js file)

here is an example of how the template looks like without the counter.

http://themes.createbrilliance.com/Soonr/theme/index-nocounter.html

Where are those fancy icons from the preview?

They are not included in the downloadable file. However they can be acquired here for free http://www.pixel-fabric.com/flatilicious-48-free-flat-icons-18

Where can I set up my email address.

Thats explained in the documentation. Go to your newsletter.php file and edit YOUR.EMAIL@MAIL.COM to your email.

Where can I get those wallpapers from?

unsplash.com

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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