Is this beginner friendly? I’m scared to buy it, and end up not knowing what to do.
Hey there ynalesca,
yes I’ve many customers who have purchased Sooperstore who are WordPress beginners. Take a look back through the comments – I also try to help as much as possible when you have questions
I am looking at the Live Preview but can’t find a place where people can register to have an account.
I see “My Account” link in the bottom but that takes you to login page.
1. I am hoping there is a place where people can register… right???
2. We can put this page in the Menu (on the top)
Thanks for getting in touch.
Registration is integrated into WooCommerce as part of the checkout customer journey
see the “Create an Account” option on the checkout when you have something in your cart.
Also, there is a “Log In” option in the top header aswell.
This approach of asking people to optionally create an account as part of the checkout process is shown to convert customers best.
Hope this helps,
quick response = quick sales….
You are most welcome garydem – thanks!
Hi there. Just one question. Is this theme compatible with the plugin “Product Bundles”, developed for WooCommerce by SomewhereWarm? If it’s not, is it possible to create bundle products in any different way?
hey there – think this is a double post
Hi! Icant get the dropdown menu to work proberly, do you have any solution for this? When i add it to my primary sidebar, only the heading will show, i do have pages in the menu, and Ive selected the correct menu in the widget settings. The pages also have information and text on them. Any tips?
thanks for getting in touch!
Can you send me a link to firstname.lastname@example.org and I’ll take a look for you?
Am I missing something to make that main nivo header slider area automatically rotate slides?
Hey there lowell,
Nivo slider auto play is off by default by design.
You can easily set ti autoplay though as follows:
line 748: manualAdvance: false
Thanks. Is there an option to do some of the other Nivo transition effects or is that even possible?
Oh and the timing issue is the other things about slowing it down or speeding it up. thanks
nevermind I figured it out. Thanks
glad you figured it out I normally just add whatever other nivo rules I want to jquery.tfcustom.js
There is any fix for the TF Twitter Widget cos it doesn’t work any more.
Hey there Stargateland,
Thanks for getting in touch!
The Twitter widget is still working
if it’s stopped working for you it’s most likely a plugin/js conflict. Have you changed something on your site recently? Try rolling back to see if it brings the the twitter widget.
thanks for your prompt reply as far as I know twitter is changing the API and they said that the trick will works until March 2013. So I have checked your demo before posting here and even your wasn’t loading the twitts…I tried to fix the problem my self but unfortunately I’m not an expert coder.
But the twitter widget is working correctly. You can’t see it working on my demo site? http://sooperstore.themesforge.com/
Is it possible to make this theme all black? Looking for a dark black woocommerce theme!
Hi there bhchilds,
Thanks for getting in touch! Yes it’s possible. You would need to know how to customise the theme using CSS – but it wouldn’t be that difficult.
Ok So I can’t seem to figure out why money isn’t going into my paypal acct? the email is correct in the paypal tab under settings but my acct it’s not showing up there? I have orders pending. Do they need to go to a next stage before it shows up in my paypal? I know this may seem super simple.
Hi there lowell_gilbert,
It sounds like your paypal setup is not working 100% correctly. My advice would be to setup a sandbox account and test all the different payment scenarios which sandbox paypal accounts. You can also post on the WooCommerce community forums aswell as that is more a core WooCommerce topic than a theme topic.
Best of luck getting is solved.
URGENT: we have a live store that we created using sooperstore. (swishsuits.com). There’s a show stopping bug that occurs on the checkout page when a user tries to make a purchase.
Basically the credit card & shipping options get replaced by the entire home page. It’s the strangest thing. I’ve tried turning off nearly all my plugins to no avail.
Here’s a preview: http://imgur.com/sRtHfy4
Or you can head to swishsuits.com and see for yourself.
The other weird thing is that it doesn’t happen when I’m logged in as an admin. I can complete an entire purchase then. But if I show up as just a regular user – the bug rears its head.
Please help!! We love your theme but we’re losing money being online without being able to make sales.
Thanks so much for your time!
Thanks for getting in touch! Sorry to hear you are having problems.
That is a very unusual error indeed.
I took a quick look at your site (great job customizing the theme!).
I’m not seeing the issue at the moment myself when I get to the checkout page.
Have you ruled out an issue with your payment gateway and/or your server configuration?
Things to try:
1.) Fresh WP and WooCommerce install – ensure your server meets the WooCommerce minimum requirements. Complete the setup of the default SooperStore theme without your modifications.
2.) Complete a test order with the one of the default core WooCommerce payment extensions.
3.) Next, apply your theme customizations – re-test a transaction.
4.) Next, activate your payment gateway – re-test a transaction.
At some point in your test environment you should see the problem re-create itself. I have not had any other customers report this issue so I’m pretty confident it’s not a theme issue but rather some combination of server/environment and the payment gateway/ssl setup.
I will help in any way I can to pinpoint the source of the issue.
Thanks Ed. Your tips saved the day. I think it was a secondary plugin gone awry. Nothing to do with your brilliant theme. Great work !
Having an issue with Sooperstore Woocommerce:
Please go here then click the first product on the homepage – Bold Italian Espresso. How come the default “From” price is 28.75, not 9.95 (the lowest 1lb option? its showing the 5lb option). Do you know how to fix this?
Hi there – does the same thing happen with the twenty twelve theme?
If so its either a WooCommerce bug or you need to make sure that your server meets the WooCommerce min server requirements.
Yes it does Argh
I fixed it. new problem tho
Columns arent working, see here: http://220.127.116.11/~beanandb/contact-us/
Glad you got your other problem solved If you send me your WP login I’ll take a look at columns issue you reported.
Hi. Am looking to purchase (love the presentation and functionality) but don’t want the Cart and Checkout on this install – jusy want a Product Catalogue that still features extras such as sizes, colors, etc but no Add to Cart button. Can that function just be commented out in the script? Thanks in advance.
Hi there FredEBloggs,
Lots of my users are using the theme in this way – it’s possible with some basic tweaks to the css – there’s some existing comment threads about it aswell – I think it will work well for your purposes.
I purchased the sooperstore theme in September last year. I think it’s a great theme, but I have come across a problem….
Many of my customers are saying they can’t see the website properly…ie images, and text when they are trying to look at the product range. I can view it all perfectly and have had no problems on any of the computers I have viewed the website on – however, it is clearly affecting some peoples viewing when they can usually view other websites of this nature…How can I resolve this problem – Clearly, it isn’t any god if my customers are unable to view the entire product range on their computers and it must be unusual for them or they would know it was their system error?
NB: My developer added a wholesale registration plug in which I think I should tell you in case this has anything to do with it;s optimization.
I would really appreciate your help on this…I am not an expert programmer, but I can use wordpress pretty ok!
Hi there Yvonne,
Do you know which browser/version these customers are using?
Next time one of them reports the issue you should get them to go here:
and report back the details. If they are using older versions of Internet explorer then this might explain the issue.
Hi Ed, thank you for your email. The link you have sent me..shows what? the current updated systems which are required to view all the components on the sooperstore theme website? If I send this page (from support details) how do they use it? or should I say check what they are viewing the website in?
Most of my customers are probably not that computer literate! Are you implying that they will have this problem with other sites…because that was NOT my impression….
Is there no way of being able to prompt people to ensure they have the latest downloads of software? I mean, is this a common problem for all new websites or just sooperstore?...what if people simply leave your site and don’t bother to tell you they can’t view it? Apologies for a million questions, but it’s kind of important if your customers tend to visit your site and you have approximately 30 seconds to make an impact!
Your Advice would be very welcome!
This website allows you to obtain from your users what browser version they are using. If the user sends you back the information contained on that page it will help pinpoint what the source of the issue they are experiencing is. The most important information is:
You cannot control what versions of software are installed on a persons computer. Most themes built nowadays are built using modern web standards which don’t always work very well on older computers and browsers. This is a common problem for all websites. For example, youtube.com doesn’t even work on Internet Explorer 6 and 7 any more – it is too costly to support these browsers now.
I see, ok thank thank you…I will follow up with my customers as per your suggestion with the website link for support detail.
I am interested in your Sooperstore WPtheme and have a couple of questions. We are already running an older WPtheme SOFA Shoppr and need to move to an updated ecommerce theme.
Are users able to upload a background image or add a logo to the top banner ?
Is the shopping cart able to provide multiple custom fields for one item (size/color/price) so that one item may have 2 different prices depending on its size ?
Thanks for your help,
Re: bg image and logo – yes both are possible The logo is done via the Theme Admin Options – the bg image is one simple image change.
Re: cart product variations – yes different variations in price are possible based on any criteria you define (e.g. size, color etc.)
Have some issues after updating to woocommerce 2.0
Can you see that the numbers in stock etc dio not show.
New release ready?
Look at my site and help me please
We’re planning an update for Sooperstore for WooCommerce 2.0 which will be released in the next 1-2 days.
We’ve already updated some of our other WooCommerce themes and are rolling out updates on a rolling basis.
i rolled back to 1.6.6
I’m also having issues with the update, homepage has 2 sortings dropdowns http://dishmonusa.com/
Is there a way to notify us of the update?
Hi there bizurk,
I’ll notify you directly once the update has been released.
Has there been a release yet?
Yes! The theme was updated a couple of weeks ago. Apologies if you didn’t get the notification – themeforest have an option to notify customers which I selected when releasing the update – perhaps you didn’t get it.
You just need to re-download it and upload the theme via ftp.
I would recommend backing up your live theme first and I would also recommend doing it initially on a dev/staging version.
Hello, I updated this and it still doesn’t work. Please contact me so i can give you login credentials so you can figure it out. Its been messed up now for about 6 months.
Send me your ftp and WP login details to email@example.com and I’ll take a look for you.
Woocommerce 2.0 compatible and translatable?
Hi there Travis,
Yes – I’ve already submitted an update to the themeforest approval queue for WooCommerce 2.0 which should be live within the next few hours.
I also have problems with the update of the woocommerce. Have you posted the update of this theme? Is it available for download?
Yes the update went live earlier this week.
If you download the theme again you will get the update. My advice is to first backup your live environment before you update.
Also the easiest way to apply the theme update is to upload the files via ftp.
When the new version of WooCommerce was released, there was a problem with the intergration of sooperstore. Ive heard there is a new version og sooperstore, which is compatible with the new Woocommerce, but where can I download it? Ive tried to download it from my purchase site, but I only get 1.0 version. And your tips dident help.
the version available for download from themeforest is the most up to date version.
The changelog provided with the theme should also confirm this.
If you email me on firstname.lastname@example.org I’ll also send you on the latest version just to be sure you have the latest version.
I am contemplating buying this theme for a customer. His main requirement is to have weight-based shipping. In other words, the shipping cost would be based on the weight of the item. Would this template be able to do this?
thanks for getting in touch and apologies for the delayed response. You may require the additional premium extension for weight based shipping described here:
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
View license details
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