164 comments found

  • Has been a member for 1-2 years

Hi! I also have problems with the update of the woocommerce. Have you posted the update of this theme? Is it available for download? Thanks

themesforge

Hi Hakon93,

Yes the update went live earlier this week.

If you download the theme again you will get the update. My advice is to first backup your live environment before you update.

Also the easiest way to apply the theme update is to upload the files via ftp.

Best,

Ed

Default-user

Hi! When the new version of WooCommerce was released, there was a problem with the intergration of sooperstore. Ive heard there is a new version og sooperstore, which is compatible with the new Woocommerce, but where can I download it? Ive tried to download it from my purchase site, but I only get 1.0 version. And your tips dident help.

themesforge

Hi Hakon93,

the version available for download from themeforest is the most up to date version.

The changelog provided with the theme should also confirm this.

If you email me on ed@themesforge.com I’ll also send you on the latest version just to be sure you have the latest version.

Best,

Ed

  • Bought between 10 and 49 items
  • Cyprus
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

I am contemplating buying this theme for a customer. His main requirement is to have weight-based shipping. In other words, the shipping cost would be based on the weight of the item. Would this template be able to do this?

themesforge

Hi there

thanks for getting in touch and apologies for the delayed response. You may require the additional premium extension for weight based shipping described here:

http://www.woothemes.com/products/table-rate-shipping-2/

Best,

Ed

Default-user

:) thanks

  • Bought between 10 and 49 items
  • Cyprus
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

Another thing I wanted to ask about what the pricing, if it’s possible to have a drop down list of the various currencies. This is no my request, but the clients, so please forgive me asking so many questions.

themesforge

Hi there,

it depends on how accurate you need this to be. The store sales will always be in your single preferred currency. A plugin to do conversion estimates is available here:

http://www.woothemes.com/products/currency-converter-widget/

Ed

Default-user

Thanks :)

  • Has been a member for 1-2 years

Hi is this theme compatible with the meamenu plugin and how easy would it be fo me to insert a ‘back’ link on the product detail pages (so that the customer can go back to the previous page easily) thanks

themesforge

Hi there,

I presume you ean the mega menu plugin?

Which plugin specifically do you mean? Send me a link.

Re: adding a back link on product details. This would be simple enough to do with javascript alright :)

Best,

Ed

  • Bought between 10 and 49 items
  • Cyprus
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

I have now purchased and trying to set the theme up. Unfortunately the main nivoslider somehow displays two bullet points for every slider listing. I am unsure why this is happening, could you please help me.

themesforge

Hi there,

If you import the demo xml (once you email me!) you should see how this works.

Ed

  • Bought between 10 and 49 items
  • Cyprus
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

You could also do with some video tutorials. I need help setting up the links on the footer, where the copyright information should do.

I was hoping the theme had some demo information I could upload to look identical to the preview, unfortunately I cannot find anything.

I was wondering if there is any assistance to setting the store up. I am unfortunatetly also struggling with this.

Do you have an email so I can email these accross, if this would be easier for you.

themesforge

Hi there,

I can send you the demo xml if you wish? this will allow you to setup your site to match the demo site exactly.

Send me an email to ed@themesforge.com

Best,

Ed

Default-user

I emailed you ed, let me know if you have recieved it.

themesforge

got your emails :)

  • Bought between 10 and 49 items
  • Cyprus
  • Has been a member for 2-3 years
  • Referred between 10 and 49 users

Excellent theme! The author really did support me, really does the job and highly recommend the purchase of this theme!

themesforge

thanks for the very kind words :)

Ed

  • Has been a member for 1-2 years

Hi Ed, I hope you can help me. I’m not getting off to a good start with this theme for some reason. When I try to install it, I keep getting the message that the install Failed because it is missing the style.css file. This cannot be true because when I view all the files in the .zip file, I see it there. In fact, I see 3 files with the name of style.css. I tried redownloading the .zip file again from Themforest thinking maybe something got corrupted in the download, but it still keeps giving me the same messsage. I am hosting the WP site on GoDaddy. I am brand new to WP so this is not a good start for me. :(

themesforge

Hey there kathyf,

thanks for getting in touch and welcome to WP land :)

While there is lots to learn you’ve made the right decision :)

I think I just sent a response to your email – this is a common gotcha for beginners. You just need to unzip the file you downloaded from themeforest and take a look inside and you’ll find a series of folders – one is the DOCS folder – that is a good place to start. The theme is inside the INSTALLME folder.

Hope this helps,

Ed

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
icedave Purchased

Hy, my friend. I’m trying to setup a product, but there are a problem with the tabs. I just don’t know what’s happening. It is breaking the layout in a product page. Here’s an example: http://www.beautyconnection.com.br/produto/bolsa/

What I’m doing wrong?

Thanks for any help!

themesforge

Hey there icedave,

Thanks for getting in touch! There is a maintenance release due out shortly (it’s already been uploaded to themeforest and is in the approval queue) which should fix your issues.

If you send me an email in the interim (ed@themesforge.com) I should be able to help you out if you need it sooner.

Best,

Ed

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
icedave Purchased

There are some bugs in the products page using lastest woocommerce 2.0.6 and the lastest relase of this theme. I have tried to use an old versions of woocommerce plugin to solve the bug but it’s getting worse. Really need some help here. Thanks!

themesforge

Hey icedave,

check your email :)

Ed

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
KaBaDaBrA Purchased

Hi :)

On http://www.entreamis.co.za/shop/uncarded-recycled-silk-yarn-200g-2/ – I keep getting an error:

Uncaught TypeError: Property ’$’ of object [object Object] is not a function tf-deals.js:18

How do I fix this? I just tried upgrading to the latest version but doesn’t fix it…

themesforge

Hi there,

thanks for getting in touch!

I don’t see this issue in Chrome or FF.

What browser are you using?

Do you see the issue here? http://sooperstore.themesforge.com/

It could be a conflict with one of your plugins but normally I would be able to see this issue in Chrome/FF.

Best,

Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi – I have just purchased the Sooperstore them but can’t seem to see the documentation. Can you guide me to where I can find it wasn’t in the zip file I downloaded and need some help getting started.

themesforge

Hi there vapourlicious,

thanks for getting in touch!

in the zip file you download from themeforest (the full package) there is a sub dir called DOCS

There should be a pdf manual in there.

Hope this helps,

Ed

Default-user

Thank you for coming back to me Ed. I did purchase the full package, but in that folder the only sub folders I can see are css, images, my account, shop and single-product

Default-user

Ahhhh ignore me. I’ve just found it!

Thank you again

themesforge

great :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

For some reason, when I add homepage widgets it looks nothing like the live preview. The formatting and styling is very plain, unlike the live preview. Do you have a solution for this? Do I need the dummy xml content?

themesforge

Hi there l33coleman,

Thanks for getting in touch!

Drop me an email to ed@themesforge.com and I’ll send you on the demo xml :)

Best,

Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
jreingold Purchased

I have 3 Category Levels – Primary -> Secondary -> Tertiary (i.e. Dog -> Toys -> Plush, Dog -> Toys -> Squeek)

Using the WooCommerce Product Categories widget in the Shop Sidebar widget area, it only indents one level deep. So the 2ndary categories like Toys indent from Dog, but tertiary categories Plush and Squeek both line up directly under Toys, instead if indented in from Toys.

Dog Toys Squeek Plush

Should be:

Dog Toys Squeek Plush

Is there a way to get them to indent to the 3rd level categories?

Thanks, Jeff

themesforge

Hi Jeff,

Thanks for getting in touch!

Can you shoot me an email to ed@themesforge.com and include a link with an example of the issue and I should be able to sort this out for you.

Best,

Ed

  • Netherlands
  • Exclusive Author
  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
erikland Purchased

Hi!

I would like to remove the title on my homepage…. Is this possible?

If possible i would like to show the title on my other pages

http://178.21.19.12/~factor/

Thanks! Erik

themesforge

Hey there Erik!

Thanks for getting in touch! Have you tried using the homepage template instead of the default page template? If you’re not sure what I’m talking about take a look through the manual that comes with the theme :)

Best,

Ed

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
russmnh Purchased

Hi,

Just bought. Nice theme so far. Is there an easy way to get a plain white background?

Thanks

themesforge

Hi there russmnh,

Thanks for getting in touch!

Yes – simple enough if you are comfortable enough editing css :)

/sooperstore/css/layout.css

line: 67
body {
    background: #000 url(../images/bg1.jpg) top center repeat-x;
    background-attachment: fixed;
}

just remove the image reference and sent the color you need!

Best,

Ed

Default-user
russmnh Purchased

Ahh there it is! Yes I can edit CSS thanks. It will take a bit to learn the code layout. Cheers russmnh

themesforge

great :) Yes do definitely spend some time learning the code – it’s worth it:)

  • Bought between 100 and 499 items
  • Has been a member for 2-3 years
rkski1224 Purchased

Hi, we need help! We updated WooCommerce and how our listings look like this: http://beanandbrewcoffeeandtea.com/shop/brazil-blend-copy/

themesforge

Hi there,

Thanks for getting in touch – looks like you’ve just upgraded to WooCommerce 2.0.X

there was a big theme update in March to account for the big changes made in WooCommerce 2.0.X so you’ll need to update the theme.

If you’ve made lots of changes to the core theme files you need to be very careful to first backup the theme and merge your changes with the new version.

I would always advise that you first make updates to big plugins like WooCommerce on a local machine to avoid breaking your live site. Normally plugin updates are trivial but the WooCommerce 2.0 release was a big one!

Hope this helps,

Ed

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Hey I’m fairly new to wordpress and trying to get this theme up and running and was wondering if you could provide me a demo.xml so I could better understand what goes where and how to modify things I didn’t see a demo.xml in the package

One thing in particular im having trouble with is the home page slider

themesforge

Hey spartangomez,

Thanks for getting in touch!

Shoot me an email to ed@themesforge.com and I’ll send you on the demo xml.

The demo xml will include some sample custom posts for the homepage slider.

Best,

Ed

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
EileenK Purchased

Hi, how can we add a sidebar to the single shop page [product page]?

themesforge

Hi there EileenK,

thanks for getting in touch!

At the moment, Sooperstore product pages are designed to be a single column with no sidebar – on purpose.

You could manually adjust this in the theme to add a sidebar but it would be best done via a child theme.

Best,

Ed

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
EileenK Purchased

Hi Ed, Yes, I personally like it the way it is and less distractions this way and better for mobile I guess. However, I purchased it for a client and he now wants a sidebar in there.

How do I do the child theme? Where do I place a code for right sidebar and what should it look like? Will I need to adjust code for widths of other sections as well? What file controls this? Would you please gimme an example?

Thanks

themesforge

Hi Eileen,

You’ll find instructions on how to make a child theme here:

http://codex.wordpress.org/Child_Themes

Re: exact code to use – this will require theme customization. If you email me (ed@themesforge.com) I can advise you further as to what would be involved.

Best,

Ed

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