An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by synesthete

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from synesthete:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Really small customization requests
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

help, i see:

Fatal error: Call to undefined function get_option_tree() in C:\Program Files (x86)\WebServ\httpd-users\wordpress\wp-content\themes\Sophis\header.php on line 8

It seems that you didn’t download/activate optiontree plugin.

Nivo slider don’t display page content properly:

- input value for ‘number of slides’, seems not working.


- nothing show up

make sure that page or post with featured image has newer publish/create date than page/post without featured image

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.