1018 comments found

For “Soulmedic Posts” Widget how do I Make it so it doesn’t show Author, Date and Comment Count? If I edit the “Post Meta Options” to disable these it does remove them on the Blog page but not on the Recent Blogs/Soulmedic Posts on the Sidebars or Footers.

rsriram
rsriram Author Team

Hi.,

Yes the “Post Meta Options” applies to only the template page. The Recent Blogs/Soulmedic Posts comes from shortcode and you need to edit the shortcode functions and remove it from the code directly. The recent post shortcodes comes from the file wp-content/themes/soulmedic/framework/sociable_shortcodes.php inside the function dt_sc_recent_post

Regards., DesignThemes Support.

Default-user

I was not able to find dt_sc_recent_post in wp-content/themes/soulmedic/framework/sociable_shortcodes.php but found dt_sc_post instead I removed the Author, Date and comment Code but it still displays it in the sidebars and footers would dt_sc_post different from ‘Soulmedic Posts’ widget?

rsriram
rsriram Author Team

Hi.,

Let us know the page links and exact section you need to remove the date, author and comments along with your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will remove it for you.

Regards., DesignThemes Support.

I seemed to have lost my previous query. Apologies, but need to know how the Feature Template can be done in Alphabetical order. Thanks in advance!!

rsriram
rsriram Author Team

Hi.,

Try ordering the pages in the featured template after installing this plugin https://wordpress.org/plugins/simple-custom-post-order/ Drag and drop the pages in your required order.

Regards., DesignThemes Support.

Hi and congrats to the devs for this nice theme. I have a problem with the wooshop plugin that is embeded in theme The problem appears only with firefox,not with Chrome. I added to categories in my procucts page and there is photo assosiated with each category. When I switch the mouse from the one foto to another . Site is under construction but I set it live for 2 days so the community and the devs check this issue.Site can be translated to English,go to the footer for this,the click on the “shop” page button,you will see 2 fotos,swap mouse under the text of each one. Dont forget to open site with firefox. (I suspect a magnifier plugin issue with firefox but thats just me)

rsriram
rsriram Author Team

Hi.,

You mean you did not add photos to product categories and it showing in the shop page? If yes please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.

Regards., DesignThemes Support.

rsriram
rsriram Author Team

Hi.,

Try adding this css code in Dashboard > Soulmedic > Integration > Custom Css and check the page.

 .woocommerce ul.products li.product a img, .woocommerce-page ul.products li.product a img { width: auto; } 

Regards., DesignThemes Support.

Default-user

Thank you very much!

rsriram
rsriram Author Team

Hi!

Thanks :-) Let us know, if you find any issues in future..

Regards., DesignThemes Support.

any chance to open in a new window the links from social icons? thanks

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

By default the social icons will be opened in new tab only.

Regards., DesignThemes Support.

Can I change the files directly on FTP, because when I try to change the css it is not working.

rsriram
rsriram Author Team

Hi.,

Yes, you can change the files directly on FTP and it will work.

Regards., DesignThemes Support.

How can I apply the same style for categories page, like the blog page?

http://681.9c3.myftpupload.com/category/blog/ http://681.9c3.myftpupload.com/blog/
rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Please update our theme with latest version to fix the issue. Follow the below steps to update the theme.

i) Download the theme from themeforest page.

ii) If you have made any custom changes in the code, please take a backup of it.

iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.

iv) Go to wp-content/plugins/ through FTP

v) Remove the folder designthemes-core-features/ from wp-content/plugins/

vi) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.

Regards., DesignThemes Support.

How can I activate the Visual Page Builder? I can’t find that option

rsriram
rsriram Author Team

Hi.,

Kindly, refer the attached screenshot to enable the Page Builder.

https://www.dropbox.com/s/dnsm7ovan703r4i/dt_enable-page-builder.png?dl=0

Regards., DesignThemes Support.

Default-user
Hi, thanks for your reply. This is what I have: https://dl.dropboxusercontent.com/u/35297649/soulmedic.png
rsriram
rsriram Author Team

Hi., You have to update our theme.

Follow the below steps to update the theme.

1) Download the theme from themeforest page.

2) If you have made any custom changes in the code, please take a backup of it.

3) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.

4) Go to wp-content/plugins/ through FTP

5) Remove the folder designthemes-core-features/ from wp-content/plugins/

6) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.

Regards., DesignThemes Support.

joesuke Purchased

Hello, I just purchased “SoulMedic | Flat Responsive Medical & Health Theme” from ThemeForest today.

However, I am having issues with importing demo content. As advised in the installation manual, PHP memory limit, exceution time, upload size are defined correctly.

When I click ‘Import Dummy Data’ button (also accept the alert message), I get following errors;

As the error message is displayed for a second and disappear, I am not able to capture all the error message consent. Below are the part of the pop-up error message.

Can you please advise me how to resolve this issue and get the demo contents installed properly?

Thank you in advance.

Failed to import “One Column”: Invalid post type Failed to import “Two Column”: Invalid post type Failed to import “Three Column”: Invalid post type Failed to import “Four Column”: Invalid post type Failed to import “Others”: Invalid post type Failed to import “Shortcodes I”: Invalid post type Failed to import “Shortcodes II”: Invalid post type Failed to import “Typography”: Invalid post type Failed to import “Home”: Invalid post type Failed to import “About us”: Invalid post type Failed to import “Blog”: Invalid post type Failed to import “Two Columns Blog”: Invalid post type Failed to import “Three Columns Blog”: Invalid post type Failed to import “Gallery”: Invalid post type Failed to import “Three Columns Gallery”: Invalid post type Failed to import “Two Columns Gallery”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type Failed to import “”: Invalid post type
rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Kindly refer the following video manual to have a better understanding with theme installation settings.

Help Videos

YouTube Link

http://youtu.be/FyexBFKjlHs

Please check and make sure that you’ve installed and activated “Required plugins” while installing.

If not activated, kindly activate them and try installing our dummy data..

Regards., DesignThemes Support.

Default-user
joesuke Purchased

Hi,

I am afraid but I followed the video instruction step by step but still encounter the same errors and unable to install dummy data!!

Only difference that I see is “LayerSlider WP” is activated but showing following warning:

You need to authorize this site in order to get upgrades or support for this plugin. Purchase a license or enter an existing purchase code.

Is demo dummy contents installation error due to this? If so, what is the license code?

Thanks,

rsriram
rsriram Author Team

Hi.,

The dummy data install issue is not related to the layerslider notification. Just ignore the notification since the slider came with the theme. Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the dummy data install issue.

Regards., DesignThemes Support.

castemic Purchased

Hi, update the theme last version. Again problem with menù! In this way my site is unusable: user can not select submenù! I replaced Style.css and responsive.css as you suggest me. Now seems ok.

In the changelog you write that you have fix this problem, but it is not solved. Just to let you know that the problem is not fix with your last update.

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

We will check the menu issue once again and confirm it.

Thanks for letting us know.

Regards., DesignThemes Support.

Hi, I have tried to disable the front end style picker but it does not seem to be working. The style picker still appears on the front end of my website when I am logged out, when I am logged in however it is not visible. Can you please advise? Thanks BeavertonPharmacy.com

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Please refer attached screenshot : https://www.dropbox.com/s/s6jwexf8puyj0xx/dt_enable-disable-style-picker.png?dl=0

Regards., DesignThemes Support.

haridasz Purchased

Hi

I have used toggle style for displaying my trainers. In a two row (totally 4 trainers using a dstc_first_half and half shortcode).

1. When I click the first trainer content tab, the third and fourth trainers coming to the right side (below to the second one).

2. When I click second trainer content tab, gets equal height and the third and fourth trainer, goes down and settle in its place.

For more clearance, i have a screenshots for your kind refernce.

For 1 pt = http://picpaste.com/pics/screenshot1-D4zaIH4u.1422278595.jpg

For 2 pt = http://picpaste.com/pics/screenshot2-yYUIYtTR.1422278705.jpg

From 2 screenshot, you can clearly get, Ravi and Amer gone to right side.

Default-user
haridasz Purchased

Hi I am using the same code for displaying my trainers. Still I couldn’t get this one.

Its still going to right side(below) to the second trainers. Please let me know, if you need any other details
Default-user
haridasz Purchased

Hi, I have been looking for your help, to get solve this issue. Please reply and help me to fix.

rsriram
rsriram Author Team

Hi.,

It seems you have changed admin details.

So Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hello.

I change the logo and only in mobile devices as a iPhone im still seeing the “soul medic” logo in header and footer… how can I change that?

http://ir.tcw.mx/1JPEcLC

Hello,

one short pre-purchase question: is it possible to change the color of menu element separately. For example I want to be the first navigation menu element to be RED and the second BLUE and so on. This is meant to differentiate the departments by color.

Thank you and best regards,

Simon

rsriram
rsriram Author Team

Hi Simson.,

Thank you for contacting us.

We didnt have option for this.

But you can achieve this by customizing css code. We will guide you.

Regards., DesignThemes Support.

belladi0 Purchased

Hello! Is it possible to only display a featured image for a blog post if an image has been uploaded? In other words, I want to get rid of the placeholder image. (I need this on the homepage and blog page and the single post page)

If not, can you tell me how to replace the featured image placeholder image with another image? Thanks! Lisa

rsriram
rsriram Author Team

Hi Lisa.,

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

ARonan Purchased

I am attempting to have blog posts that only show the following elements: Blog Post, Date, & Category. I am attempting to modify per post what is being shown, but no matter what I do I am still having the author information and the featured image every post. I don’t want this to show on the main Blog page from the Template or in the individual posts. Please help be understand why the meta information toggles don’t work?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

1) First check if you have set the blog page in Dashboard -> Settings -> Readings -> Front page displays -> Posts page: -> Blog, then remove the blog page from that option and check it.

2) Then the settings that you make in the Blog Template page only applies to that blog page alone.

3) For individual blog pages, you need to make the settings in each single post page, so that it will be disabled.

For removing the placehold images, Please mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will remove the placehold images.

Regards., DesignThemes Support.

Default-user
ARonan Purchased

I am not willing to allow you into my wordpress site, nor should I need to in order to get support, there is nothing stated in the support conditions that meets this requirement. It would be better if you posted the resolutions to these problems here so others could search through this and help themselves, you have a lot of problems with this theme that seems to be reoccurring but you never list the resolution for people, seems counter productive for you and for everyone else. As for the Blog page I was able to look through the hundreds of blog page related issues and found the way to modify the code to take out the placeholder image on the Blog Page and the Blog Posts Single pages. However, I still need to remove the Author from the single posts pages. Please show me via a screenshot what part of the code needs to be adjusted to have this removed from the single post page. Your meta changes per post page do not actually do anything, the author page is there regardless of the settings in place. I am not very happy that these settings do nothing to change the state of the blog post, in addition the post type is not working either, what gives? By the way I have changed the Reading settings as you stated and this did nothing to change the status of my blog posts.

rsriram
rsriram Author Team

Hi.,

We ask for the FTP and Admin details because each and every servers in which our theme is installed may vary and some of the issues would be caused by the server side also.

1) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css.

 .author-bio { display: none; } 

Also the metabox settings in the single post page removes the author info near the tags as shown in the screenshot.

https://www.dropbox.com/s/5yzusf1yvhx751q/dt_remove_author.png?dl=0

2) Regarding the blog page issue, you can just provide us a temporary admin details, so that we can check the issue. Once we fix it, you can remove the user.

Regards., DesignThemes Support.

delleno Purchased

Hi! I tried to set up three columns in Home > Recent Posts, with page builder and with shortcode:

[dt_sc_recent_post count=”3” column=”3” read_more_text=”Leer más” excerpt_length=”10”]

But shows only two.

Could you help me? Thanks!

rsriram
rsriram Author Team

Hi!.,

Thank you for contacting us.

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look from our end. Then we’ll help you get rid of it ASAP !!

Regards., DesignThemes Support.

Hi,

I translated to Portuguese, but everything is working except:

1. http://www.psicoajuda.pt/ (home), in the blogue section, it is shown “Read More” 2. http://www.psicoajuda.pt/contactos/, “Phone” as well as the form is not translated.

Can you please check?

Regards

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