1173 comments found

Hello, we are translating the website with WPML. When i choose to duplicate the content (in order to keep the layout), the content appears correctly in wysiwyg normal editor but your page builder does not show the various block. The same is when i copy and paste the content to a new page, after save i see content in wysiwyg but no in your page builder.

How can we fix this???

Thanks…

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

You can use page builder only for new built pages using page builder and not for the dummy contents.

Regards., DesignThemes Support.

Default-user

This is bad… so no way to re-create the block structure with the content??? This will take a lot of time to create again complex structures without the possibility to duplicate it…

rsriram
rsriram Author Team

Hi.,

We have created sample page layouts in page builder.You can find our sample page layout in “Sample Layouts” tab. Sorry for inconvenience.

Any ways ,In our future themes we will rectify this mistake.

Regards., DesignThemes Support.

parsley75 Purchased

I am unable to turn off the feature image from the “posts” in this theme.. If I don’t set an image i get a large image place holder. If I set disable feature image, nothing happens.

please can you advise,

Regards

Mark

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

If you want to remove placeholder image from single post page.

Kindly refer the attached screenshot : https://www.dropbox.com/s/8e9s8csod76ulwl/dt_remove-placeholder-image.png?dl=0

- Regards., DesignThemes Support.

abcsrl Purchased

I have downloaded from themeforest the new version of theme (even if the style.css is still marked as 1.7) to fix the flag problem with wpml, i have updated it, but the problem is still there(

abcsrl
abcsrl Purchased

i had tried to add it to header, but it is bugged like the top menu one. anyway i will use it in the menu one, but as you can see

1) http://www.shuttlerace.it/lang/?lang=en it appears also in top menu… why?

2) how to reduce the drop down width menu tab of the second language?

rsriram
rsriram Author Team

Hi.,

1) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to remove the language from top menu.

#menu-top-menu .menu-item-language { display: none !important; }

2) Just add this css code in Dashboard > Soulmedic > Integration > Custom Css to reduce the width of the dropdown. Increase or decrease the width as per your needs.

#main-menu ul li.menu-item-simple-parent ul, #main-menu ul li.menu-item-language ul { width: 100px; }

Regards., DesignThemes Support.

abcsrl
abcsrl Purchased

Perfect, ty)

We are using WMPL to have 5 language in our web. I read we can´t translate widget, but how can i use different image widget in each sidebar language? In other things, i can´t change the slider image at the homepage in different languages. I configure through the admin panel, but it still stay the same slide as the principal language.

rsriram
rsriram Author Team

Hi.,

You can’t have different slider in the home page with the wpml plugin. Also the widgets cannot be translated with wpml plugin.

Regards., DesignThemes Support.

Default-user

but if i want different image widget in each language, how i can do it?

rsriram
rsriram Author Team

Hi.,

Sorry you cannot have different image widget in each language.

Regards., DesignThemes Support.

rsriram Author Team

Dear Customers,

We will be on Holiday for Next 3 Days! Thank you Very Much for Understanding…Team will be back on Monday.

Regards., DesignThemes Support.

Hi,

i have the Wordpress Version 4.2.1.

I try to install the theme but when i select the theme , i got the message ” error message Wordpress” and if i want to try again?

Thanks for help

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

1) If your wordpress uploader does not work. Please connect your server via ftp

2) Move to folder wp-content/themes/

3) Upload the soulmedic theme files ( the files inside the folder soulmedic )

4) Activate it via Dashboard -> Appearance -> Themes.

Regards., DesignThemes Support.

Default-user

Ok, Thanks for your help, it works with the ftp :-)

rsriram
rsriram Author Team

Hi.,

Thanks :-) Let us know, if you find any issues in future..

I am cross browser testing my site and found that in FireFox the social icons in the top banner above the menu are not visible unless I move my cursor over it, and even then there is only the coloured circles…! What could be causing this?

I updated to the latest version of the theme and the core theme plugin.

Please assist!

aduncanpoole
https://codex.wordpress.org/Using_Your_Browser_to_Diagnose_JavaScript_Errors useful resource for establishing why this is happening.
rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Please., let us know what OS you are using and the Firefox version.

Regards., DesignThemes Support.

yaelsf81 Purchased

Hi! I am trying to use the “shop everywhere” widget for my woocommerce shop sidebar. I have already configured it but somehow the “Display everywhere” sidebar keeps showing up on my shop pages.

How can I set it up so that the “shop everywhere” sidebar shows up on the woocommerce pages instead of the “Display everywhere” sidebar?

Thank you!

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hello,

We have used your theme for our clients website. The drop down menu is hard to keep open. Is there a way to either keep it open when someone hovers over the main menu item or keep it the drop down menu from collapsing too soon to allow the customer time to scroll the the menu item they want to view?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

If you have selected header with font awesome icons from Buddha Panel > Appearance > Header. Then header design comes with font awesome icons in the menu. So you need to add the class name of corresponding icons within your menu items itself as shown in the screenshot https://www.dropbox.com/s/qrx6ex859c7ssov/fontawesome.png?dl=0

You can have any icons you preferred to use with Menus easily from, http://fontawesome.io/icons/

https://www.dropbox.com/s/i067m4v38zkkjv7/FontAwesome-Icon-Class.png

Regards., DesignThemes Support.

Default-user

We actually have not used the font awesome icons. The site is updoctors.com

Hello, I have a small issue with my logo on the header. I added my logo but the “soulmedic-we care for you” is still there. Can you please give me an e-mail adress to send you my password and look for yourself? The issue appeared after I updated my template recently. Thank you.

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Update the Retina logo from Buddha panel > General > Retina Logo, so that the mobile layout shows the retina logo.

Regards., DesignThemes Support.

Hi, I’ve just bought the theme SoulMedic, but can’t download the pictures anywhere. Do I have to buy the rights and how and where can I do that?

Regards, Paul

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Please check the text file for the image purchase links of soulmedic theme.

https://www.dropbox.com/s/9j5btjjyvp51q78/url.txt?dl=0

Regards., DesignThemes Support.

Hi, I’ve just bought the theme SoulMedic, but can’t download the pictures anywhere. Do I have to buy the rights and how and where can I do that?

Regards, Paul

Hi,

What is the link I can use? On your site you mentioned something about a link to be able to purchase the photo’s: “NOTE: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.” regards Paul

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