334 comments found

kamboni Purchased

Hello! I upgraded to 4.0 and I’ve been waiting for you guys to update this theme in order for the slider to start working again and the audio ebed in posts to start working again.

Has been updated? if so where can I find the it/update this theme

Chimpstudio

Sound Rock theme is updated and compatable with wp 4.0. Please update your theme by downloading latest version from themeforest downloads section > Sound Rock – Music Band Wordpress Theme

Default-user
kamboni Purchased

Thank you downloaded the theme, is a link for how to upgrade my current theme. when I try to upload it to WP it says “directory already exists” Thank you again

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

hi there, I please need support on this asap. I need to launch the site, but I cannot add any pages, the templates area simply does not show up, and the layout options dont allow me to drag any items (ie blog, gallery) to the left panel, when I drag nothing happens, there is also no ‘save layout’ buttons anywhere, please this is a big issue. everything else working fine. I have the latest version running. please advice.

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

gili98 Purchased

We updated to WP 4.1. Some customizations get lost, so we wanted to open a ticket. But we can not open a new ticket, because we opend a ticket when we bought the theme. The ticket number ist lost, but we should customizations also 4.1. we contect Support twice but we did not get a answer. please help!

Chimpstudio

Your ticket ID was 306581 and email you used was of**@il.*t You can update same ticket to get help fron support team.

hello,

I want to make text changes in the middle column under the slider of the homepage www.la-mojarra-calavera.de . Under “Appearance” > “Home Widget Center” the dropdown used to work. But now when I click on the button, nothing happens. Also the other buttons “Home Sidebar”, “Contact Us”, “Home Widget Left”, “Home Widget Right” don´t work. Can you help me please? Do I have to update a newer version of the theme?

Chimpstudio

Please try it again as I can see your ticket’s status, it is working quite fine. http://awesomescreenshot.com/03347hn204

Default-user

still it doesn´t work – I just see the alert “Authentication error – try again!” – please send me the ticket ID so I can check if I have the right one. thanks

Chimpstudio

784883 is your ticket ID and email that you used was mo--iki-@g--glemail.com

do you have the full arabic language ?

Chimpstudio

Yes. You can use theme in Arabic language. Once you buy theme, we will provide you Arabic language mo files or you can get it online as well.

kratoz Purchased

Hi, how to remove the display Login / Admin at the top of the site?

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

kratoz
kratoz Purchased

Thank you very much for your help

Chimpstudio

You are welcome. Looking forward to see things good at your end. :)

Hi, thanks for the great job you did!... i have a question, how can i add my own slider (a different widget) to the home page? i need to put 3 sliders in the homepage, thanks a lot in advance.

Chimpstudio

Hello @ Shockdevis. Thank you for your purchase and nice words. Yes, you can add widgets.

shockdavis

Please, can you tell me how can i do that?...

Chimpstudio

You have been replied against your ticket 125595. Please keep in touch with support for further assistance.

1) dear, when i try to go on some page of my website, i have an error 404. The pages are Event details, Albums detail….

What can y do?

2) How can i reduce the size of the “pinned” picture in one news?

Regards

Default-user

1) i can access to this page: http://www.cedricgervy.be/discographie-2/ but i can’t access to an album detail like :http://www.cedricgervy.be/albums/lavenir-sera-beau/ Why?

2) http://www.cedricgervy.be/tongue-est-de-retour/ i see the icon under the title, i try different style but i don’t know witch one

3) When i go to my news page, it’s still it is always the home page that appears (http://www.cedricgervy.be/actu-2/) How can i adapt it?

Default-user

Now it’s seems ok for the 1st point. But i have still a problem with step 2 and 3…. I look also for a french translation of the theme. Can you send me the donwload link? Regards

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

dears, Maps can’t be loaded on the calendar of my website… Why?

http://www.cedricgervy.be/?page_id=1145
Chimpstudio

First one is WordPress theme and the second one is HTML template only. A template cannot be loaded in any CMS.

Default-user

ok thanks for infos

Chimpstudio

You are welcome. :)

Madum Purchased

dears, I have just buy the version 1.5. When I update the theme, i don’t see the dates in my agenda and i see icons is not correctly adapted add a date manually… exemple: http://www.cedricgervy.be/agenda-2/

thanks before

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there

Default-user
Madum Purchased

ok, ticket created !

Chimpstudio

Thank you for your kind cooperation, it will be responded as soon as support team holds it’s desk back.

Lamoka Purchased

Hi I’ve two problem 1- with the player you can check here http://www.sifare.it/ 2 – with list on sidebar that you can check here http://www.sifare.it/albums/chillout-lounge-radio-vol-4-cafe-del-sol-ibiza/

I need your help Thank you

Chimpstudio

Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.

baiez76 Purchased

Hello,

I have just uploaded my website to WP 4.1.1 then all galleries and sliders have disappeared. Please could you help to restore all my pics ?

Thank you

Chimpstudio

The theme is not yet compatible with latest wp version. You need to roll back to previous version and restore your data from back up which you must have made before updating.

Default-user
baiez76 Purchased

Thank you. What is the last compatible version of WP ?

Chimpstudio

It would be 3.9 at its best.

buzzland Purchased

When will this theme be compatible with the last wp version? I have just uploaded the last version and galleries are not working. Thank you

Chimpstudio

Grab the files from your themeforest account > Downloads section and update your theme with latest files. We have fixed the issues in the same version of theme.

Default-user
buzzland Purchased

Could you please tell me which file I need to update? I am afraid I cannot update the whole theme file as it is totally customized.

Hi there! I have serious problem with slider all of sudden all the image disappeared, here is the link: http://asifiqbal.in/, I removed and re-uploaded all the images still same problem

Chimpstudio

Did you update your theme to latest wordpress version? The slider would stop working. If you did so, then please update your theme as well. Get latest files form themeforest buy going to your account > Downloads > SoundRock theme. Issue would be resolved.

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