295 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Has anyone had issues with the Twitter widget? It’s not showing up on the frontend for us after we uploaded the template. Everything else is there. Thanks!

Default-user

Also, tried to change the color of the menu from red to blue and can’t do that. I sent a support ticket but haven’t heard back. Went to go login to view support ticket status and says my login is not correct. Help.

Chimpstudio

Please give me your email address that you used to create the ticket. OR send me an email using Contact US form on my profile. I will get the status as well as the solution for you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
Dangang Purchased

Hi there…

I have just purchased the theme for wp. When trying to add new theme I get the following note: ” Are you sure you want to do this? Please try again.” – could you please guide me what went wrong?

Regards, Dan

Default-user
Dangang Purchased

sorry – it was solved!

Chimpstudio

Glade for you!! :)

  • Elite Author
  • Sold between 250 000 and 1 000 000 dollars
  • Referred between 200 and 499 users
  • Bought between 100 and 499 items
  • Has been a member for 3-4 years
  • Exclusive Author
  • Author had a Free File of the Month
  • Microlancer Beta Tester
+4 more

Hey,

Is SoundRock compatible with the latest WordPress version?

Chimpstudio

Update is in line to make it compatible with latest wordpress.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

is there any more documentation on all the parameters that can be used i the short codes? the documentation is awful and missing a hell of a lot of the parameters for the short codes.

ie. how to I size columns in a table element? .

Also why are the default image sizes not shown for any of the items? are we suppose to guess them?

Chimpstudio

Please refer to the other comment thread you created.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hai, can I separate events by category (soul, Rock, Jazz, Pop)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years
Darbis Purchased

Is there any way to start the homepage album drop down to start closed? By default it starts open, and I can’t seem to find this option anywhere. Thanks for a great template!

Chimpstudio

Please create a ticket at http://www.chimpstudio.co.uk/support and provide your login details and url. It involve a little customization, it will be done as soon as your ticket will find the desk of a developer.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Is it possible to put a widget where the search bar is? I was thinking of purchasing this for a radio station and would like to include now playing data.

Chimpstudio

I am afraid you cannot do that in current options. However, you can customize your theme to add the button. It may cost you little extra to get a developer for your site.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I would like to purchase this theme but is there a WordPress 3.8.1 version?

Chimpstudio

So far, it not fully compatible and may cause issue with 3,8.1. It will be fixed in next update.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I’m having an issue with the background no longer being fixed with 3.8.1. Anyone else having the same? Can anyone help!?

Default-user

www.adrenalinemob.com

Chimpstudio

There is compatibility issue with 3,8.1. It will be fixed in next update.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

It would be great if the documentation included all the image size specs.

Specifically, the width and dimensions that will be displayed in the sliders and featured images.

It would read something like, “When adding images to a slider, they should be xxxx px wide by xxxx high.”

And so on for all the other places where images appear.

Thanks for listening.

Chimpstudio

Your suggestion is well noted and highly regarded. Indeed its a valued one. Thank you. I will try to make it happen.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can’t seem to create more than one support ticket.

When I try to open a new ticket, I get an error saying there is already a ticket created against this purchase code.

I tried clicking the Login link but that didn’t work.

This is really urgent, the theme documentation doesn’t address the problem I’m having. The site is now live – so it’s embarrassing for all concerned that this problem exists. I’m sure you guys could tell me how to fix it quickly.

Thanks for listening – hope to hear from you soon so I can create a new ticket.

Chimpstudio

You do not need to open new ticket. Just reply to same ticket that you created previously and it will get you there. Also, I have written to support to get on your ticket as soon as possible.

Default-user

Thank you for the reply – perhaps you could update the error message to reflect that… since it’s a bit misleading :)

Chimpstudio

Sure, I will consider doing that. Thank you :)

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Can someone please update me on my ticket status? It’s been weeks since I’ve received an update. I’m also concerned because it appears the chimpstupidio site (http://www.chimpstudio.co.uk/) is down.

Chimpstudio

you can see the status of ticket at alternative link at http://chimpgroup.com/support/view.php

Default-user

I appreciate the response, and will begin using that link. I don’t recall receiving any type of correspondence regarding the change. Anyway, can someone please provide me with a status update regarding my latest inquiry within the ticket? I haven’t received a response. Thank you for your time.

Chimpstudio

Can you please write down your ticket number or the name you used to buy it in order to get me on your ticket status? I am unable to find it anywhere.

Default-user
jasonodom Purchased

sure thing – the username is jasonodom

Chimpstudio

thank you for cooperation. I am trying all my tools to find with this name, but failing. Ticket number of email id would help I am sure.

Default-user
jasonodom Purchased

Sure – the ticket number is 354709

Chimpstudio

Found it. There is a space in user name. :) Ticket ID is 354709 and you were asked to wait for update. Let me see if I can make it happen in no time.

  • Has been a member for 0-1 years

hello, iam still waiting the new update for wd 3.8 to buy the tem. in which date you will update it ? :)

Chimpstudio

Very soon. :) No tentative date, but it is next in line. Please bear till then.

Default-user

will the next update support ajaxify?

Chimpstudio

We do not have plan for it in next update. But thinking to add it in future though.

Default-user

if i setup ” ajaxify plugin” with the next update will it work ?

Chimpstudio

Plugin may work good even with this version. But I advise you not to go for the product unless you get assurance in next update. I can afford to put my money on hold, but I do not want to see you unsatisfied with us.

Default-user

my friend have the template and when setup the plugin some codes start to display in each page i hope that fix in the next version :) thanks for your time

Chimpstudio

As I explained already, we do not recommend the plug ins for which we do not provide support. However, we will try to add this fix in future update.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Before i buy How can i make the slider full width? revo slider will work ?

Chimpstudio

I am afraid you cannot have full width view as well as revolution slider for this theme.

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • United States

Do you know if this theme will behave well with WooCommerce?

Chimpstudio

I am afraid I cannot assure you the complete compatibility. There may occur some issues unless you do some custom work on it.

by
by
by
by
by
by