Hello! I upgraded to 4.0 and I’ve been waiting for you guys to update this theme in order for the slider to start working again and the audio ebed in posts to start working again.
Has been updated? if so where can I find the it/update this theme
Sound Rock theme is updated and compatable with wp 4.0. Please update your theme by downloading latest version from themeforest downloads section > Sound Rock – Music Band Wordpress Theme
Thank you downloaded the theme, is a link for how to upgrade my current theme. when I try to upload it to WP it says “directory already exists” Thank you again
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
hi there, I please need support on this asap. I need to launch the site, but I cannot add any pages, the templates area simply does not show up, and the layout options dont allow me to drag any items (ie blog, gallery) to the left panel, when I drag nothing happens, there is also no ‘save layout’ buttons anywhere, please this is a big issue. everything else working fine. I have the latest version running. please advice.
We updated to WP 4.1. Some customizations get lost, so we wanted to open a ticket. But we can not open a new ticket, because we opend a ticket when we bought the theme. The ticket number ist lost, but we should customizations also 4.1. we contect Support twice but we did not get a answer. please help!
Your ticket ID was 306581 and email you used was of**@il.*t You can update same ticket to get help fron support team.
I want to make text changes in the middle column under the slider of the homepage www.la-mojarra-calavera.de . Under “Appearance” > “Home Widget Center” the dropdown used to work. But now when I click on the button, nothing happens. Also the other buttons “Home Sidebar”, “Contact Us”, “Home Widget Left”, “Home Widget Right” don´t work.
Can you help me please? Do I have to update a newer version of the theme?
It is working fine at our end. I need to look into your site to see the error. Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
thanks for your quick reply. I already created a new ticket for about four times but then I got the alert “Pleae note that you have already created ticket # 784883 against this purchase code. Please open the exsiting ticket and write your question by clicking here” ...When I added my ticket ID # 784883 it says I have an invalid login! I need help, so please tell me what can I do then?
There is no need to create a new ticket. You can update the same ticket, support team will get back to you and resolve the issue in the same ticket. .
I tried to check ticket status but it didn´t accept the ticket number # 784883. Then I tried to fill in the contact form to get my ticket number under http://www.chimpgroup.com/support/lost_purchase_code.php but no anwer at all! I don´t know what to do anymore. It´s really important please help!
Please try it again as I can see your ticket’s status, it is working quite fine. http://awesomescreenshot.com/03347hn204
still it doesn´t work – I just see the alert “Authentication error – try again!” – please send me the ticket ID so I can check if I have the right one. thanks
784883 is your ticket ID and email that you used was email@example.com
do you have the full arabic language ?
Yes. You can use theme in Arabic language. Once you buy theme, we will provide you Arabic language mo files or you can get it online as well.
Hi, how to remove the display Login / Admin at the top of the site?
Can I increase the distance of the top? I need to place a large logo
Yes, you can increase the distance by modifying style.css & header.php file.
how to add more social networks?
how to remove the release date in albums
Thank you very much for your help
You are welcome. Looking forward to see things good at your end.
Hi, thanks for the great job you did!... i have a question, how can i add my own slider (a different widget) to the home page? i need to put 3 sliders in the homepage, thanks a lot in advance.
Hello @ Shockdevis. Thank you for your purchase and nice words. Yes, you can add widgets.
Please, can you tell me how can i do that?...
You have been replied against your ticket 125595. Please keep in touch with support for further assistance.
1) dear, when i try to go on some page of my website, i have an error 404.
The pages are Event details, Albums detail….
What can y do?
2) How can i reduce the size of the “pinned” picture in one news?
1: You are facing this issue as your htacess file. Please follow below steps.
Navigate to Admin Side -> Setting -> Permalinks -> Set URL as id -> save it & it will be done.
2: Please send me link of the area where you want to reduce size.
1) i can access to this page: http://www.cedricgervy.be/discographie-2/
but i can’t access to an album detail like :http://www.cedricgervy.be/albums/lavenir-sera-beau/
i see the icon under the title, i try different style but i don’t know witch one
3) When i go to my news page, it’s still
it is always the home page that appears (http://www.cedricgervy.be/actu-2/) How can i adapt it?
Now it’s seems ok for the 1st point. But i have still a problem with step 2 and 3…. I look also for a french translation of the theme. Can you send me the donwload link? Regards
Maps can’t be loaded on the calendar of my website… Why?
I don’t have the purchasse code, A friend buy the theme for me and i have no more contact with this person. How can I open a ticket?
I am afraid there is no other method to create a ticket.
ok, i check with the boss to buy again this magnific template !
That will great. Thank you so much for understanding and cooperation.
I have just a question, i see 2 differents price, this one at $48 and this second http://themeforest.net/item/soundrock-music-band-club-template/2842438?WT.oss_phrase=&WT.oss_rank=17&WT.z_author=Chimpstudio&WT.ac=search_list at $16 ???
What the differents about the two themes?
First one is WordPress theme and the second one is HTML template only. A template cannot be loaded in any CMS.
ok thanks for infos
You are welcome.
I have just buy the version 1.5.
When I update the theme, i don’t see the dates in my agenda and i see icons is not correctly adapted add a date manually…
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there
ok, ticket created !
Thank you for your kind cooperation, it will be responded as soon as support team holds it’s desk back.
Hi I’ve two problem
1- with the player you can check here http://www.sifare.it/
2 – with list on sidebar that you can check here http://www.sifare.it/albums/chillout-lounge-radio-vol-4-cafe-del-sol-ibiza/
I need your help Thank you
I have just uploaded my website to WP 4.1.1 then all galleries and sliders have disappeared. Please could you help to restore all my pics ?
The theme is not yet compatible with latest wp version. You need to roll back to previous version and restore your data from back up which you must have made before updating.
Thank you. What is the last compatible version of WP ?
It would be 3.9 at its best.
When will this theme be compatible with the last wp version? I have just uploaded the last version and galleries are not working. Thank you
Grab the files from your themeforest account > Downloads section and update your theme with latest files. We have fixed the issues in the same version of theme.
Could you please tell me which file I need to update? I am afraid I cannot update the whole theme file as it is totally customized.
Hi there! I have serious problem with slider all of sudden all the image disappeared, here is the link: http://asifiqbal.in/, I removed and re-uploaded all the images still same problem
Did you update your theme to latest wordpress version? The slider would stop working. If you did so, then please update your theme as well. Get latest files form themeforest buy going to your account > Downloads > SoundRock theme. Issue would be resolved.
when i am performing import then i am getting 404 page error. please help me on this.
I updated my theme to latest wordpress version, but widget “Event coutndown” and “Music Playlist” don’t work!!!!
Hi@sicomunica:Please create a ticket to our support system,With your WP-admin site and Ftp credentials,Your issue will be diagnosed and resolved.Thank you
I opened ticket but I’m not sure that you have received it
“Pleae note that you have already created ticket # 356377 against this purchase code. Please open the exsiting ticket and write your question by clicking here”
But I can not open the exsiting ticket!!!!
Hi@sicomunica:We have already a ticket on your purchase code.your ticket id 356377 and email address is as tech@sicomunica…...please try once again.Thank you
I tried again, again, again, again but ….NOTHING! Authentication error – try again!
and the “Widget” problems are not yet solved
Hi,Please email at firstname.lastname@example.org from my profile page of Themeforest, explain your issue in detail, attach screenshots if possible, , provide your url and login details. Your issue will be diagnosed and resolved there.. Thank you
Hi, did you get my email?
Yes, I have gone through your email,You are facing these issue due to updated WP version.Our developers are working to make theme compatible with the WP 4.3 version,You will be notify through email when compatible theme version will be available to download from theme forest.Till then to avoid issues please downgrade your Wp version to previous one. Thank you
hello, I’ve updated my wordpress to Version 4.2.3.
1. now my galleries don’t work anymore. when I click on a picture it opens in a new window.
2. I’m not able to add a gallery or slider to the site content via drag & drop
My next question: how do I update your theme without loosing customized theme options, widgets and logos?
Hi@mbdesignandmedia: Thank you for your interest in one of our theme,
Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
You can keep your theme options settings by uploading theme through Ftp. Thank you
Hi I have also a problem displaying the slider after the the update, Tried to opan a ticket and it says I have one open, tried to reopen it and it says it’s invalid… I need to fix this soon, please reply here or something. Thanks!
Hi@carolaforest: Thank you for your interest in one of our theme, Ticket system allow to open ticket once with a item purchase code.Please recheck and confirm you entering valid credentials. Because will need to check in function.php file to resolve your issue. Thank you
I tried but it said it’s invalid, what else can I do, This is my ticket #594852 and I tried the only two emails I have, can you help? I can’t use the page builder either it keeps loading forever…
I can’t find any ticket as you mentioned above Ticket ID: 594852. its been over three years for the product. FREE support has been stopped now.Please email me at email@example.com from my profile page of Themeforest.Thank you
When I try to create a ticket it tells me: “Pleae note that you have already created ticket # 594852 against this purchase code. Please open the exsiting ticket and write your question by clicking here”
I’ll send you an email…
Looking forward to your email.thank you
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