309 comments found

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Unfortunately, there is no “License Certificate” on the download page. :/

http://i.imagebanana.com/img/uapyq6dw/Bildschirmfoto20130524um16.46.51.png

//

Hi – thank you for your theme, its great! :)

There is an error on the main page after moving the WP to another webspace, its saying “Warning: Creating default object from empty value in /homepages/14/d469447482/htdocs/wordpress/wp-content/themes/sound_rock/header.php on line 343 “

Do you know how to fix it? Thank you very much in advance and keep up the great work! :)

Cheers from germany and pls excuse my poor english. :)

Chimpstudio

Hi EugeneRodin,

Thank you for getting in contact with us on themeforest. Please add this following code line in header.php file at top under php tags.

error_reporting(0);

After that your issue will be resolved.

If you need some further help then please do not hesitate to get in contact with us. we have a support ticket system. You can take our help through it www.chimpstudio.co.uk/support/. You need to create your ticket and our customer support representative will help you out in resolving it.

Best Regards,

ChimpStudio

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Is it just me or does the Facebook widget not work? It doesn’t look like it is doing anything on the demo site either? What is the Facebook widget supposed to do?

Chimpstudio

Hi aparmar,

Thank you for getting in contact with us on themeforest. The facebook widget is working fine at our end. Please provide us your URL on our support ticket system so that we can take a look at the issue which you are facing. Here is the link of our customer support ticket system. www.chimpstudio.co.uk/support/

Best Regards,

ChimpStudio

Default-user

I am having trouble finding the purchase number to submit a support ticket. I only see regular license as a link beside my download.

My URL is http://www.kickedoffthefarm.com/. As you can see on the bottom of the left sidebar, the facebook title shows up, but not the actually facebook stuff.

Thank you for your help, and the great theme.

Chimpstudio

Hi Aparmar,

Thank you for getting in contact with me again on Themeforest. Please check this link http://www.chimpstudio.co.uk/extra/tf/pur_ver.png Through following this procedure you can get the purchase code.

Best Regards,

Kim

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
danmasta Purchased

Hi, I’m using this theme now, but I can’t figure out how to make a video gallery and there is nothing in the documentation. How do I add videos to a gallery?

Thanks in advance

Chimpstudio

Hi danmasta,

Thank you for getting in contact with us on themeforest. Please follow these steps to add video gallery

Step 1: Go to manage gallery section Step 2: Add new gallery Step 3: Add images in this gallery Step 4: Click on the image of gallery and use this image as video from options Step 5: Provide vimeo or Youtube url for this video

If you need some help then we have a support ticket system. You can take our help through it www.chimpstudio.co.uk/support/. You need to create your ticket and our customer support representative will help you out in resolving it.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi since this week my web page started have problems with the widgets area in the right side of the homepage, I did not do anything, from the lasts weeks was working well, and now I don’t know what happened, Any help? my webpage is http://radiodj.com.gt/web/ Thanks.

Chimpstudio

Hi @deleonnelson23,

In order to look into the issue we need to have an access of the backend. Please submit a ticket at www.chimpstudio.co.uk/support/ so that we can find out the error for you and provide you a solution for it Without an access, we would not be able to look into the issues.

Regards,

  • Bought between 50 and 99 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States
Incapra Purchased

Hi, can you please explain how to make the homepage appear as it does in the demo. I have tried to read the instructions as well as look through the comments but couldn’t find anything. Sorry if this is a repeat question that has been answered somewhere.

Chimpstudio

Hi Black Mamba Motorsports,

Thank you for getting in contact with us on themeforest. In order to check how your website demo page is appearing i need to have a look over it. I would be required to have the URL, without it i would not be able to make any suggestions or any kind of comments. Please do not hesitate to get in contact with us on our customer support ticket system www.chimpstudio.co.uk/support/ and mention your query. Our customer support representative will help you out in setting up the home page as per the demo, for you.

Best Regards,

ChimpStudio

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi,

I opened a ticket and lost the number.. and then i tried to open another so i could keep and eye on that as this is urgent but it said already have a ticket with that payment code..

ORIGINAL MESSAGE BELOW..

Hi,

Great theme by the way!!

I followed the instructions for the dummy data and i got the following info..

This is from the 2nd time i tried to import so some say “already installed” – But alot failed etc..

PLEASE HELP!!

Failed to import Media “10” Failed to import Media “1” Failed to import Media “2” Failed to import Media “3” Failed to import Media “4” Failed to import Media “5” Failed to import Media “6” Failed to import Media “7” Failed to import Media “8” Failed to import Media “9” Failed to import Media “1” Failed to import Media “AlexBeroza_The_New_Music_converted” Manage Albums “B In The Mix The Remixes” already exists. Manage Albums “Bad English Bad English” already exists. Manage Albums “Greatest Hits – My Prerogative” already exists. Manage Albums “Live in Los Angeles” already exists. Manage Albums “Love After War” already exists. Manage Albums “West Coast Ridah” already exists. Manage Albums “Puff Puff Pass Tuesdays” already exists. Manage Albums “A Year Without Rain” already exists. Failed to import Media “duckett_THIS_IS_OUR_MUSIC_Thruewiddit_mix_converte” Failed to import Media “lazztunes07_beeKoo_mix_converted” Failed to import Media “morgantj_caf_connection_converted” Failed to import Media “SackJo22_The_Right_Voice_converted” Failed to import Media “scottaltham_Never_Heard_a_Rhyme_Like_This_Before_c” Failed to import Media “AlexBeroza_The_New_Music_converted” Failed to import Media “duckett_THIS_IS_OUR_MUSIC_Thruewiddit_mix_converte” Failed to import Media “lazztunes07_beeKoo_mix_converted” Failed to import Media “morgantj_caf_connection_converted” Failed to import Media “SackJo22_The_Right_Voice_converted” Failed to import Media “scottaltham_Never_Heard_a_Rhyme_Like_This_Before_c” Failed to import Media “2” Failed to import Media “3” Failed to import Media “4” Failed to import Media “5” Failed to import Media “6” Failed to import Media “7” Failed to import Media “8” Failed to import Media “9” Failed to import Media “10” Failed to import Media “AlexBeroza_The_New_Music_converted” Failed to import Media “duckett_THIS_IS_OUR_MUSIC_Thruewiddit_mix_converte” Failed to import Media “lazztunes07_beeKoo_mix_converted” Failed to import Media “morgantj_caf_connection_converted” Failed to import Media “scottaltham_Never_Heard_a_Rhyme_Like_This_Before_c” Failed to import Media “11” Failed to import Media “12” Failed to import Media “13” Failed to import Media “14” Failed to import Media “15” Failed to import Media “16” Failed to import Media “1” Failed to import Media “2” Failed to import Media “3” Failed to import Media “4” Failed to import Media “5” Failed to import Media “6” Failed to import Media “7” Failed to import Media “8” Failed to import Media “9” Manage Gallery “Photos” already exists. Failed to import Media “10” Failed to import Media “1” Failed to import Media “2” Failed to import Media “4” Failed to import Media “advert2” Manage Slider “Slider” already exists. Failed to import Media “9” Failed to import Media “6” Manage Gallery “Video Gallery” already exists. Failed to import Media “cs-icon” Failed to import Media “3” Failed to import Media “6” Failed to import Media “6” Failed to import Media “2” Failed to import Media “3” Failed to import Media “4” Failed to import Media “6” Manage Location “ City of London, London, EC2P 2EJ” already exists. Manage Location “24 Grosvenor Square London, W1K 6AH ” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Manage Event “Maecenas a velit metus, ac laoreet metus. Nulla quis erat ligula” already exists. Page “Albums” already exists. Page “Blog” already exists. Page “Latest News” already exists. Page “Events Calendar View” already exists. Page “ Events List view” already exists. Page “Events” already exists. Page “Contact Us” already exists. Page “Blog right sidebar” already exists. Page “Album Full width ” already exists. Page “Album Left Sidebar ” already exists. Page “Album Right Sidebar” already exists. Page “Gallery Full width ” already exists. Page “About us” already exists. Page “Home” already exists. Post “Giorgio Moroder is rapping for Daft Punk” already exists. Post “The Weeknd is playing in London in less than fortnight” already exists. Post “Nguzunguzu announce new ‘Warm Pulse’ EP” already exists. Post “Carl Craig has a new project!” already exists. Post “Field Day stage times announced” already exists. Page “2 Columns Full Width” already exists. Page “3 Columns Full width” already exists. Page “4 Columns Full width” already exists.

Chimpstudio

Hi @jaredmcculloch,

You need to use the already existing user id and ticket as we need to check your backend. Without it, i would not be able to check that what changes you have done due to whom you are facing this error. Even if you want our customer support to install dummy data for you, still we need to have details for it. That’s why i will suggest you to get back to us through our customer support ticket system www.chimpstudio.co.uk/support/

Regards

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • South Africa

please can you delete my current ticket so i can create a new one…............... kirk@raandommovements.co.za

I need the email to be kirk@randommovements.co.za

why wont you reply to me or help me with this issue but you guys are replying to other comments??

Chimpstudio

Hi randommovements,

Whats the issue you are facing? You can use the same ticket to have further discussion with us. We are always there for helping you out.

Regards,

Chimpstudio

You can also drop me an email at support@chimpstudio.co.uk

Regards,

Default-user

I did not get my ticket emailed to me

Chimpstudio

I have changed the email id. Check your email for details.

Regards,

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

Hello There,

I am back… I am having issues with the event/calendar listing … still!!!

For whatever reason, ALL of the other calendar events, except for the one that is still listed, have fallen off and aren’t available for viewing. Why is this and how do I get the previous events to show… here are a few links to previous events… Also, and why does the event listing have so much space… It’s too large for the amount of content that’s presented…

http://wehustle365iradio.com/SiTe/?events=4427 http://wehustle365iradio.com/SiTe/?events=thurs-feb-14-trinidad-james-andre-johnson-and-jas-prince-at-the-drake-2013-nba-all-star-3 http://wehustle365iradio.com/SiTe/?events=fri-feb-15-2-chainz-kevin-durant-and-jas-prince-live-at-the-ayva-center-2013-nba-all-sta http://wehustle365iradio.com/SiTe/?events=perspectives-over-beatz-the-mista_carolina-interview http://wehustle365iradio.com/SiTe/?events=perspectives-over-beatz-the-mouse317-interview-3
Chimpstudio

Hi @DigitalChica,

When you create an event page and select upcoming events list for the event category then it displays all the events which have upcoming dates. Whereas, when these dates become old then these events will remove automatically from the list that’s why some of your events have removed from the list.

You have also asked about extra space between events so this is because of the incorrect size of the event images kindly add correct size images or high resolution images for the events.

Regards,

Default-user

What does your theme consider the ‘CORRECT’ size so I can create the ‘CORRECT’ size just for this portion of the site.

Chimpstudio

Hi,

Please get in contact with our customer support on www.chimpstudio.co.uk/support/ so that we can resolve your issue.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

HI Chimpstudio

I am having problem, i cant find code item code purchase. Under License

I have issue with theme i dont now how to add the MP3 Track. Will you be able to support me pls

Ths Jose

Chimpstudio

Hi @fortes3design,

Themeforest has made some changes. You can get your purchase code after going in ‘Download Section’. There will be a button of ‘download’. When you will click on it, then you will see a Drop down menu. Select ‘License Certificate’ from there and get your purchase code.

Regards,

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 1-2 years
  • South Africa

why dont shortcodes work why did the twitter stop working why doesnt facebook widget work when can we expect an update of this theme?????

SUBMITTING A TICKET DONT WORK This is my only method of support and im so frustrated right nw cause you guys just dont seem to help. you keep saying email me on support…. but that email says it NO SUPPORT FROM EMAIL… Your ticket system did not send me and email

Chimpstudio

Hi @randommovements,

The theme has been updated few days back. Secondly, your twitter widget is not working because of an issue being caused by twitter. There is nothing associated with our theme.

Third, that email which you recieved from our autoresponsder is an automatic email. I have send you your ticket id on your email address please check that. Use that in order to use the support forum. I can’t mention details here for your user account security reasons.

Regards,

Default-user

Sorted thank you!! :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United States

Hello There,

I noticed that someone has already inquired about the Twitter issue… When do you all tend to look into this API issue in order to correct this as it appears that this might not be an twitter issue… The reason I say this is because of the following below:

I have another client who is using a different theme provided by a different Themeforest developer and his twitter widget works perfectly fine.

Here’s his site : http://djedoubleu.com/ Here’s the Themeforest Theme that he’s using : http://themeforest.net/item/music-musicians-theme-facebook-app/1541383

Chimpstudio

Hi @digitalchica,

Our team is looking into it. If that’s a real issue then we will try to resolve it as soon as possible.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
  • United Kingdom

Twitter widget seems to be not working. I think it is due to them retiring the 1.0 API and moving fully onto the 1.1 version.

https://dev.twitter.com/blog/planning-for-api-v1-retirement

Chimpstudio can you please update the code for the widget!

Chimpstudio

Hi @cloudtechdesign,

Our team is looking into it. If that’s a real issue then we will try to resolve it as soon as possible.

Regards,

  • Bought between 10 and 49 items
  • Chile
  • Has been a member for 3-4 years

I’ve been trying to create a ticket but this always happens: Missing or invalid data – check the errors and try again

I can’t import the entire dummydata file and I want to be ale to see the site as it looks in the Live Preview, this is my url:

http://www.plugin.cl/swing/

I hope you can send me an email or something

Chimpstudio

Hi @carolforest,

We have a documentation available with our theme. Please read that in order to know what you are missing.

In order to look into your issue we need to have a look at your website backend. Please get in contact with our customer support ticket system www.chimpstudio.co.uk/support/ and mention your query. Our customer support representative will help you out in resolving it.

Regards,

Default-user

ok, I could import the data… but now I have a propblem with thw twitter widget… nothing happens… do you need to go into my website backend for this or is it a theme/widget issue?

Chimpstudio

Hi @carolaforest,

This is not a theme issue. You might be missing some step due to which you are not able to import dummy data. Please send me a screen shot of what you are facing when you enter complete details including the purchase code on support@chimpstudio.co.uk

Regards,

Default-user

Nevermind, I worked with what I had… it looks great. Twitter doesn’t work, and the facebook wodget is too white, Maybe when you get us the new update for WP 3.5.2 you can add a dark one? :D

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • Netherlands

Does the current downloadable version have a fix for the twitter widget? Also are there any release notes available to see what has changed in the the releases?

Chimpstudio

Hi @throughtimeband,

In order to look into your issue we need to have a look at your website backend. Please get in contact with our customer support ticket system www.chimpstudio.co.uk/support/ and mention your query. Our customer support representative will help you out in resolving it.

Regards,

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • United Kingdom
peacan01 Purchased

hey guys ive submitted a tickets so when u get the chance could you have a look at my problem please

Chimpstudio

Hi @peacan01,

Please continue on the support ticket system.

Regards,

Default-user
peacan01 Purchased

i have its #733

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
Frendlix Purchased

Hello! I want to rename url folder: albums, to stars, but i can’t find where i can it change! Please help, thx!

Chimpstudio

Hi @frendlix,

This name “Album” is attached with page builder albums module and in order to change it you need to perform so many customization in theme file and we are not providing any customize work.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

Hello. I have problem with Widget ChimpS:Facebook . He not show on page. Just title.Thanks

Chimpstudio

Hi @imperator74,

Kindly download updated theme package from your themeforest account and install it your issue will resolve.

Regards,

Default-user

i downloaded and install 6/17/2013 version

Chimpstudio

Hi @imperator74,

Get in contact with our customer support and provide your backend access so that we can look into your issue.

Regards,

Default-user

i did it 06/20/2013 Ticket #1033

Default-user

download button not working

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

for other problems i need to create new ticket ???

Chimpstudio

Hi @imperator74,

Yes please create a ticket on www.chimpstudio.co.uk/support/ so that our customer support team will help you out in resolving it.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
gamasou Purchased

Hi there. Congratulations on this amazing theme! I’m facing some problems regarding gallery (video and photo). My photos are not the same width x height (some are taller in one way than another) When I add my photos into new gallery, it does not crop it equally, so, the final gallery become a mess… Related to video gallery, the problem is the same, but, also it doesn’t show the hover effect (title, border and description). Is this a known bug wich already has some alternative? How should I proceed? I can’t provide my site URL since I’m using a local server and I must publish it on monday. Please! help me! :) Regards, Andre.

Chimpstudio

Hi @gamasou,

Use high resolution images for gallery then these images will crop properly. In order to show image title and description on hover effect you are required to add title and description for each gallery image from admin panel > manage gallery section.

If you need any further help then please do not hesitate to get in contact with us on our customer support ticket system www.chimpstudio.co.uk/support/ and mention your further query.

Regards,

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
gamasou Purchased

Hi there. Twitter and facebook widgets are not working… Can you check it? Tks!

Chimpstudio

Hi @gamasou,

Please install the updated version of our theme. You can download it from your account’s ‘download section’. It will resolve your facebook widget issue. Whereas, for twitter the API has been changed, we are working with it. It will be updated soon.

Regards,

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