318 comments found

I’ve had this theme for several days now, and I do not see any way to duplicate the setup used in the live demo for this theme on this website. For example, how do you add these specific blocks from the demo home page: Latest albums, The Right Voice, Upcoming Events, Latest Video, Featured Albums… There doesn’t seem to be anything like that built into the “Theme Options” settings or in the page options.

Chimpstudio

hi @invisionstudios,

our xml file is working fine, maybe you are missing something with themeoptions, widgets and menu settings. please share your URL so we can see whats wrong in that.

regards

Default-user

Do you have a method to report bugs or suggestions? I found an error in your widget code. I noticed all of your title fields in your widgets were too wide to fit into the WP dashboard sidebar. You have size=”40” set on all your title fields in your widget code. I don’t think you need that—it makes the field too wide so you can’t see the field.

Chimpstudio

Hi invisionstudios,

You are most welcome to send us your suggestions. Please write us on support@chimpstudio.co.uk

Best Regards, Chimp Studio

IM having an issue changing the link color to match. It stays red when you mouseover but i want the purple theme, anyway I can go about making it purple instead of the default red?

Chimpstudio

hi @optimizehost,

I am sorry for late reply, please send me URL and write it in detail so i can check it properly.

regards

Hello .. I have the “Rock Sound”, but I’m with some problems … the part where I create the gallery, when I add the image, has the delete button and edit the photo itself (which would be to put an external right?) but when I click nothing happens. Why does this happen? And also coutdown alone is not decreasing, I have to press F5 to see how much longer! Can you help me?

Chimpstudio

@Rafik Seems you bought our some other file, as buyer badge not shows with your username on this comment. do let me know in which file you having issue so will try my best to help you out

can the slide have video like from youtube, or vimeo this would be great

Chimpstudio

hi @GRB,

good to see you after long time, i am sorry this is not available.

regards

I opened a ticket with some problems I found at rock sound theme, but nobody from Chimpstudio replied. Is there any support here guys?

Chimpstudio

Hi George,

Your Ticket number is 643, on our customer support system. I have checked it. It has been answered yesterday. Please have a look at it. If you further need any assistance or have any queries then you are most welcome to ask questions from the customer support team on ticket system. They will get back to you within 24 hours.

Best Regards, Chimp Studio

Default-user

Thanks for your reply to my ticket. Some of your answers were very helpful. I have some more questions and I have send them too, a couple of minutes ago. Just waiting for these to be responded too. Thanks again. It is major thing to all of us that bought your theme, which I have to admit is a very nice one for the music industry, to have a good and quick support to all of our questions, since it looks like there are still some bugs in the theme that need to be fixed, and at the same time, we can’t find answers to your manual. Keep working on the theme guys, and make quick upgrades. We need them! Best regards George

Chimpstudio

Hi George,

It is a pleasure that you liked our theme. Yes a customer representative will answer your questions on the support ticket system.

Best Regards, Chimp Studio

I am very disappointed with the support! I bought the Them, the theme has many errors and bugs. Captcha code is not displayed correctly! Upcomming Events only works until 12 pm, then will not appear Upcomming event! I changed the color to purple, but the mouseover is red.

Chimpstudio

@Randy we take care of all support through our website to improve response time and make information more readily available to others who might have the same questions. Please open a ticket at our support System and give us URL where you facing events as well as screenshot for color issue.

http://Chimpstudio.co.uk/support
colmanc Purchased

Hi, can you confirm the latest version of the theme is compatible with WP 3.5.1 please?

Chimpstudio

Hi Colmanc,

Yes, the latest version of ‘Sound Rock- Music Band Wordpress Theme’ is compatible with WP 3.5.1

Best Regards, Chimp Studio.

The Theme is not showing up on my Mobile device correctly. Not of the images are loading in my gallery and my menu covers my site when I first open it up. I love them theme, the mobile site is not working.

DREntertainment.biz

Chimpstudio

Hi Youngwes2004,

Please open a ticket on our support system;

http://chimpstudio.co.uk/support/

Please open a ticket and mention all of your queries on ticket. Our customer support team will help you in getting all of your issues sorted out.

Best Regards, Chimp Studio

ajbatac Purchased

How do you remove the “Soundrock” logo at the footer without diving to the code?

Chimpstudio

Hi ajbatac,

Please submit your ticket here on our support system. http://chimpstudio.co.uk/support/ and mention your queries/issues on the ticket. Our support team will help in resolving the issue which you are currently facing.

Best Regards, Chimp Studio

Sorry to say but the looks in the demo look great, but working with the framework and theme is the worst ever.

Again sorry but i am really disappointed in the theme. Hopefully the author is kind enough to refund this theme.

Chimpstudio

Hi Cas-hosting,

Thank you for getting in contact with us.

If you are facing some queries then you can get help of our support team. You need to go here; www.chimpstudio.co.uk/support/ and submit a ticket here. Mention all of your queries and our customer support will help you in resolving your issue.

Best Regards, Chimp Studio

Chimpstudio

Hi Cas-hosting,

Please note that there is no problem in the theme. It is working fine. You only need to develop some understanding with the theme and after that it will work properly with you.

I have given you the link to our customer support team. You can take their help and get rid of your issue.

Best regards, Chimp Studio

Hi. I need to open a new ticket but i receive the following error,

Ticket Already Created Against This Purchase Code, Please Login To View/Re-Open The Ticket

Thanks Chris

Chimpstudio

Hi cloudtechdesign,

Thank you for getting in touch with us on themeforest.

This means that you already have created a ticket. You just need to login again with your previous id and continue with it. Just mention your queries and our customer support will help you to resolve it out.

Best Regards, Chimp Studio

Love your theme. I want to import the dummy content but I am getting a server error. This was a fresh wordpress install version 3.5.1. I had no content or anything. Installed wordpress then installed theme. I follow all of the instructions step by step and it processes for awhile and then I get a server error? Any ideas? Will the import still work if you are not at the root level folder? Once I get the site done it will be on the root. Thanks for your time.

Chimpstudio

Hi tbommer07,

Thank you for loving our theme.

If you are having some issues in doing the installation of theme then no worries. We have a special customer support system. Through that we serve our clients and resolve all of their querries. Please submit your ticket here http://chimpstudio.co.uk/support/ and a customer support representative will help you in resolving your issue.

Best Regards, Chimp Studio

I have been trying to customize my homepage to no avail, is there any way I can disable the custom homepage so I can show any page layout as I wish? I should note , yes I have played with the layouts but when I define my page as a homepage it ignores anything I define.

Chimpstudio

Hi way2cu,

We would require your URL and login details in order to look into the issue which you are facing. We have a special customer support system. Through that we serve our clients and resolve all of their queries. Please submit your ticket here www.chimpstudio.co.uk/support and a customer support representative will help you in resolving your issue. We do setup things if our client allow us to do so, or else they will explain you about the procedures which are being required.

Best Regards, Chimp Studio

TradeMad Purchased

Hi;

Is there a Turkish mo file? Or can you send me English.mo file?

Chimpstudio

Hi TradeMad,

Thank you for getting in contact with us on themeforest. You can download your Language file from this URL http://codex.wordpress.org/WordPress_in_Your_Language and then install it for your theme Please let us know if you need any further information. We only provide support through our special customer support system. Please create a ticket here www.chimpstudio.co.uk/support and mention your further faced issue. Our customer representative will get in contact with you and resolve your query.

Best Regards, Chimp Studio

What size should the photos be on the slider?

Chimpstudio

Hi Neverends,

Thank you for getting in contact with me on themeforest. You need to use the photo size of 960×360 on your slider.

Best Regards, Chimp Studio

Default-user

Thank you , I could not find that in the instructions. I’ve changed the colors according to the manual, but the menu items are did not change. Where do I make that change to match the other colors?

Best,

Doug

Chimpstudio

Hi neverends,

Please write us on our ticket system. Our customer support officer will help you in resolving all issues. Here is link; www.chimpstudio.co.uk/support

Best Regards, ChimpStudio

To Support,

I purchased this theme, but the gallery option no longer allows me to drag-and-drop the gallery items. Is this not compatible with the latest version of wordpress. Any help would be greatfully appreciated.

Thank you.

Berry Burgess

Chimpstudio

Hi berryburgess,

In order to look into the issue which you are facing i will need the URL and user details. Please submit a ticket there on our customer support system www.chimpstudio.co.uk and provide with the details. So that our customer support officer can look into the issue that why you are not able to drag and drop items properly.

Best Regards, ChimpStudio

I have tried contacting you guys via support ticket with no luck. This was several days ago.

I have two issues.

1.) Need Instructions for the video gallery. 2.) Receiving an error on the home page related to the slider.

Warning: Creating default object from empty value in /home/*/public_html/wp-content/themes/sound_rock/header.php on line 685

I would appreciate some help as this is a time sensitive project

Chimpstudio

Hi justincohen01,

Thank you for getting in contact with us again. You might have missed some step, that’s why login might have not been created. Let me answer your questions quickly over here for your help. To add video gallery you need to follow these steps; 1. Add a new gallery through wp-admin > Manage Gallery 2. Add some images in this gallery. 3. Edit a single image and use it as video through it’s options. 4. Provide youtube or vimeo URL for your video. Further to solve your slider related issue we need your admin URL and login details. If you can retry to submit a ticket or drop us an email through our themeforest profile then it will be helpful to look into further issues which you are facing.

Best Regards, ChimpStudio

Default-user

I appreciate your response. I will try the video gallery again to your specs.

I can not create a new ticket and I don’t have the ticket number (no way to obtain it either). I have created you an admin account on the site. I sent the specs through theme forest message service. Everything you need is there.

I believe this to be a problem with the version of php we are running, I have dealt with similar problems before.

Chimpstudio

Hi justincohen01,

Thank you for getting back to us on themeforest and sending us information through the message service. Our team will look into your slider issue and let you know soon about it.

Best Regards, ChimpStudio

prdg1 Purchased

So I’m not a big fan of how the responsive is looking. I want to eliminate some of the items but all I see is a skeleton.css. Are there not any other files associated with this responsive setup? The dropdown menu, for example, just is not appealing. So I’m just trying to figure out what to do. Wonder if I just need to build an HTML based one and direct everything to it? Any ideas.

Chimpstudio

Hi prdg1,

Thank you for getting in contact with us on themeforest. There is no HTML for responsive version, there is only a skeleton.css file which you can modify. For responsive menu you can see line number 249 and 156 in skeleton.css in order to make any modifications.

We provide support through our special customer support system. If you need any further help then please create a ticket there www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards, ChimpStudio

i can’t see the content text in the home page! why?

Chimpstudio

Hi kaimansrl, Thank you for getting in contact with us about your query. Please add some widgets in your front page widget area through your wp-admin > appearance > widgets section and then you can see content at your home page. We provide support through our special customer support system. If you need any further help then please create a ticket there www.chimpstudio.co.uk/support and mention your issues which are being faced. Our customer representative will get in contact with you and resolve your query.

Best Regards, ChimpStudio

is it possible to have a background image for all the pages? Also, is there a way to integrate CDBaby? thank you.

Chimpstudio

Hi a2nl2e,

Thank you for getting in contact with us on themeforest. Yes, if you will add background image from your ‘general options section’ then it will show as all pages background. Secondly, you have asked about the CDBaby integration. No there is no way to integrate CDBaby in our theme.

Regards,

ChimpStudio

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