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I want to buy this theme but looking at the users feedback, I am little concerned of the issues. Can you please let me know if you have updated the theme and which version is available now.
Thanks
Hi,
Thank you for getting in contact with us on themeforest. The currently available version is 1.2
Best Regards,
ChimpStudio
Hi CS,
I have an issue with the way the submenu drop down is appearing. Pls check it out here: http://djzizou.com
Is there a quick fix for this please? Thanks
Hi DjChazz,
Thank you for getting in contact with us on themeforest. To resolve this issue go to your theme style.css file at line 274 and find top:5em; here and replace it with top:50px;
If you need any further help then please submit a ticket on www.chimpstudio.co.uk/support/ and mention your further issue. Our customer support representative will help you out in resolving your query.
Best Regards,
ChimpStudio
My video gallery doesn’t seem to work for viewer using Internet Explorer. It works great in Firefox.
Hi,
Thank you for getting in contact with us on themeforest. We need to check your website backend in order to know why this error is occuring. Please create a ticket here www.chimpstudio.co.uk/support/ and mention your querry. Our customer service representative will help you out in resolving it.
Best Regards,
ChimpStudio
Is there anyway i can update the template easily to show the amount of times a song has been downloaded next to it?
Hi maudenton,
Thank you for getting in contact with us on themeforest. If you want to add this functionality then you need to hire a developer for this purpose.
Best Regards,
ChimpStudio
or played
Hi,
Already answered your message.
Regards,
ChimpStudio
Hi i would like to purchase this theme asap but a quick question before I do.. instead of Albums can you change it to DJ’s and instead of tracks can it be mixes? so it would have a DJ and there mixes.. on the home page Featured and Latest DJ’s…. also can you tell me why the pictures are pixelated ont the home page under latest albums
Hi,
Is it possible to hide the tracks in the audio widget and to have the songs start automatically?
Also I have trouble uploading all his songs (which is only 30), it always causes my internet to freeze. I work on other things and my computer works fine so if you have another solution that would be very helpful thank you.
How does the music player pull tracks? Is it possible to use the bandcamp plugin with this theme?
Hi aparmar,
Thank you for getting in contact with us on themeforest. We are using jquery script for our music player to play our album tracks , you can use bandcamp plugin with this theme but we have not tested it.
Best Regards,
ChimpStudio
I’m having an issue with the homepage not being editable. The “Home” page in the pages section doesn’t seem to effect the homepage of the site. How do i edit the homepage of the site? I want the blog and an informational paragraph to appear there above the blog. the site is hauntx.com/?access=true
Hi rgshollow,
Thank you for getting in contact with us. There are 3 widgets area at your home page home page right, home page center and home page left widget area. Here you can drag and drop widgets to fill these area and for blogs you can add recent posts widgets.
If you want to get in contact with us then please do not hesitate to write us your ticket on www.chimpstudio.co.uk/support/ . Our customer support representative will help you out in resolving it.
Best Regards,
ChimpStudio
Facebook widget on homepage isn’t working. when I submitted a support ticket i entered my email address incorrectly so I cant submit a new ticket or get my response using my purchase code please help. http://www.randommovements.co.za
Hi randommovements,
Thank you for getting in contact with us. Please drop us an email.
Best Regards, ChimpStudio
Can’t change the logo – when I click “Browse” in the Theme Options / Logo tab, I just get a semi-translucent black screen overlaying everything. No controls. Clicking anywhere drops me back to the page. Tried it on Mac & PC, multiple browsers.
Actually, album tracks have play button only. It’s possible to have rewind and forward buttons.
Hi AjCastelldefels,
Thank you for getting in contact with us on themeforest. Yes it is possible, but for that you need to do the customization.
Best regards,
ChimpStudio
and How can I do? There’s some documentation, guide or tips to customize? I think that customization is in single-albums.php page.
thanks
Hi AjCastelldefels,
Thank you for getting in contact with us again. We are not available for the customization work at the moment. You need to hire any professional for doing customization.
If you need any other help then we have a customer support ticket system. www.chimpstudio.co.uk/support/ and mention your further questions. Our representative will help you out in resolving it.
Best Regards,
ChimpStudio
hiii… i already purchase this theme, actually this is 1 great themes, but….
1. why when i post new article there is no space, center, or bold applied in my article? i have to use manual text editor in dashboard if i wanna add space, or make my text in the center of the page etc =_=;
2. How to add some text above album slider in home like in your live demo? i can add some text, but is tooooo short… i wanna make paragraph like in yours
this is my site: http://www.rockxstar.com/home
Hi riznesia,
Thank you for getting in contact with us on themeforest. Your name doesn’t have the purchased icon with it. Secondly, we have a special customer support ticket system. In order to look into your issue you need to create a ticket at our customer support ticket system www.chimpstudio.co.uk/support/ and mention your query. Our customer support representative will help you out in resolving it.
Best Regards,
ChimpStudio
Hi ChimpStudio,
I’m very interested in your Sound Rock Theme. I’m Ready to buy, but I have noticed that You have released a similar theme which is new. And this one has not been updated since Feb. Are you no longer updating or adding any further features, and improvements to Sound Rock? I don’t want to spend money and time on a abandoned product. If you are planning an update. When will it be released?, So I can gladly purchase it. Thank you in advance for your quick responds.
Hi vhernan,
Thank you for getting in contact with us. Themeforest never allow similar themes. It is just your illusion. We get messages from hundred of clients appreciating our theme. We are currently working on the updated version. It will be in market soon as well.
Best Regards,
ChimpStudio