57 comments found

300×250 banner ads are being cut off on the sidebar widgets. Where is the code so that I am able to widen the sidebar to properly display the 300×250 ads so they wont be cut off?

Thanks!

Chimpstudio

Please go to bootstrap.css and widen the length for sidebar for col 3. WARNING: If you play with grid of bootstrap, it may disturb style of the website.

ohHelloThere

well if I widen the sidebar then I will also need to slightly adjust the right portion to even it out. Is the right side also in the bootstrap.css? Thanks!

Chimpstudio

Yes, you will have to adjust in the same file. Also, yo have to adjust width for col-9.

We also noticed that once you select the post and it goes to that dedicated page that it stretches the banner. How can we prevent this from happening? We know the image is the feature image but we don’t want it to be stretched. We just want it a set image. Thanks!

Chimpstudio

It depends on image size, please make sure if it gets cropped properly. Give your website link here where I can see the post. I will better able to help you.

ohHelloThere

It shouldn’t depend on the image size. I don’t want it at all re-size.Where I can I turn this feature off? Where is the code at?

Thanks!

Chimpstudio

It is there in function.php You can remove image cropping size, original size will appear there.

Hi! I’m back! Where is the code and CSS for the CS Twitter widget? So I can change the color scheme, etc.

Thanks! ;-)

Chimpstudio

Go to Function-theme.php and change the colour of Twitter widget.

ohHelloThere

Got it! ;-)

Chimpstudio

Great. Let me get on to your other questions to sort out everything for you in right.

By the way there’s a typo on the album section when displaying the genre of the music. You have “gener” not genre. Where is the code so I can correct this?

Thanks!

Chimpstudio

I do apologize for the error, I will correct on my side as well. . You can correct it in page-album.php and single-album.php.

ohHelloThere

To get this corrected you will need to modify the single-album.php not the page-album.php

Chimpstudio

Yes, you are right.I told you so as these two files are linked with each other.

Pre-purchase question. Is there a way to autostart the player on the homepage?

Chimpstudio

Yes, there is a way to auto-start player from Theme Options.

Added the woocommerce functionality and the top right corner for the cost of product is not showing.

Chimpstudio

I am looking into ticket number 913655 and you will be replied there soon.

ohHelloThere

Thank you!!!

Chimpstudio

You are welcome. I am sure things will remain in line soon.

How do I get rid of the soundblast banner icon in the top left corner of the header?

Chimpstudio

Please comment from the ID that you used to purchase the theme and provide the link of your site. I will have to look into it to answer.

If you are facing problem in check out page, please enter this code in shop.css which exists in css folder.

#order_review{
   float: left;
   width: 100%;
}
.woocommerce-checkout #main {
    z-index: 99;
}
.checkout h3{
    float: left;
}

I have added that code to the shop.css file but still cannot get it to work. please advise further.

Chimpstudio

I have noted down and will add the fix in update for sure. You will be notified via email.

Default-user

for the events date? ok that isnt urgent, however the checkout is. can you advise please.

also how can i edit the overlay on the images that go into the flex slider and is it possible to edit the positioning of the text that can be added on the overlay, such as is possible with revolution slider.

and finally (for now) when i add a link into the link box within the text for the flex slider, it doesnt work.

Chimpstudio

Please create a ticket and ask them to counter these issues at http://www.chimpgroup.com/support. If you have ticket already, please write number here.

Will Spikes Theme be back on ThemeForest?

Chimpstudio

It is in pipeline, as soon as it gets final touch, it will be released on Themeforest. No hard timeline can be given.

Hey, im having an issue with the theme. The Drop down menu is not fully showing as if it half of it disappears behind the following section. Not sure how to really explain it, if you can take a look at it www.islapentertainment.com thank you.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support, provide link of the problem area, give your url and login details and issue will be sorted.

Customizations has nothing to do with the issues that needs to be fixed! Quit making excuses!

1. The thumbnails are are very tacky looking and your quick solution in supposedly fixing them is absurd! The thumbnail images are not set proportionately correct. Fix it!

2. The image slider issue in the music shop page DOES NOT WORK!

These has nothing to do with any of the customizations that we are doing! We paid for these these features and expect them to be fully functional.

What we are asking for are working features that are sold and advertised with the product!

Chimpstudio

I have left this comment unflagged to let you know that the way you are taking this is leading you no where. You already know that you have completely altered the theme in a way that nobody in the world can help you except yourself. However, your tactics of pushing things to get things one this way will result nothing but a lost of energy. For the record, we resolved your several issues just for the sake of respecting your client-age. But we are not hired by you in 45 $ to do a work of several days for you which is nothing but a problem of customization. On the other hand, we sale what we say, our portfolio is proof of it. Also, we have thousands of clients and all are wise enough to make best decisions for themselves. From now on, you are free to post as maximum comments as you like, previous flagging was a way to tell you that you are doing nothing but a negative practice. Better to follow standard market ethics in this regard. I hope your wit will help you make better decisions in future. .

ohHelloThere

Play it off! Your so full of it! Customizations HAS NOTHING TO DO WITH THE BUGS OR ERRORS THAT NEEDS TO GET FIXED! Quit making lousy excuses! FIX THE THUMBNAIL ERROR AND THE IMAGE SLIDER ON THE STORE PAGE AND WE ARE DONE!

Chimpstudio

You have created a shop page without recommended method. You were told to follow the standard method and you did not. Also, a sample shop page that is working by all means was created on your site and link was given to you. It was created to tell you that things are fine if you go the standard way. I have spent a lot of time replying and flagging you, I could have easily resolved your issues in that much time, but it would be a wrong thing for me. As stated earlier, your behavior is leading you no where. You had over sixty threads at your ticket, they resolved everything you asked until you went to push them in your way. I am sure this is not going to work, neither here, nor on support ticket.

Ok. I may be he stupidest person but I am having a hard time getting things to work for me. They seem like it should be really simple but nothing I am doing is updating. I tried to get support from your site but I also don’t know my purchase code. (It cool go ahead and laugh) I am having a terrible time today. I just need somethings explained. For example what I am doing wrong in the twitter api and why the changes I am making to team or albums are not showing up. Help me please!

Chimpstudio

Please email your purchase code at tfsupport@chimpstudio.co.uk I will create ticket for you and will better able to assist you.

ITS OK KEEP DELETING THESE COMMENTS. I WILL START POSTING IT IN AREAS WHERE THEY CANT BE DELETED. FIX THESE DAMN ERRORS AND BUGS OR MAN UP AND ADMIT THAT YOU DON’T HAVE THE KNOW HOW!

Chimpstudio

You have all your legal rights to say what you want to say. No offense to me. After all, it’s now a developer-to-developer thing.

ohHelloThere

OF COURSE ITS NO OFFENSE. IS NOTHING BUT TRUTH!

Chimpstudio

I do admire such a valor and truthfulness. :)

Few things… 1.) the albums are not filter able on my homepage. Major problem. 2.) theme doesn’t accept other short codes from plugins. 3.) page builder is out of whack

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Issue will be seen and sorted there.

Hi, I’m looking for a template that let my visitors to manage their profile and submit their own songs and create playlists (and possibly make it shareable, downloadable…) Does your template offer this possibility ? Thank you for your answer.

Chimpstudio

This theme doe snot offer this feature, however, I am glade to tell you that our new theme is ready with all above mentioned features. It will be uploaded today or tomorrow and will take a time of 3, 4 days to appear for sale.

p36p

Thanks! Glad to heart it ! Will the theme be compatible with buddypress ?

Chimpstudio

No, the theme is not compatible with Buddypress.

Chimpstudio has made a nice Theme for musicians with their “Soundblast” theme. It works very well with a nice music player, buy options, calendar, gallery – etc. ...and looks really cool too.

But one thing that I believe is most admirable and highly appreciated, is that their support is really nice and efficient. You can even ask for small changes in the their regular set-up if you prefer a bit of customizing… Nice!!!

Maybe it needs a couple of times back and forth, before you are satisfied, but they never let you down… I can without doubt say that this is definitely beyond the regular standard… As an example for comparison, a bought the plugin “Easy Translation Manager”, and their support was none existing, even though they state that you have full support.

Thumbs up for Chimpstudio – keep up the good work!!!

Chimpstudio

Your words have really given us a lot of encouragement and points for self-analysis. Thank you once again for being with us till things went fine between us all over. I appreciate your patience and cooperation. cheers :)

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