56 comments found

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

300×250 banner ads are being cut off on the sidebar widgets. Where is the code so that I am able to widen the sidebar to properly display the 300×250 ads so they wont be cut off?

Thanks!

Chimpstudio

Please go to bootstrap.css and widen the length for sidebar for col 3. WARNING: If you play with grid of bootstrap, it may disturb style of the website.

ohHelloThere

well if I widen the sidebar then I will also need to slightly adjust the right portion to even it out. Is the right side also in the bootstrap.css? Thanks!

Chimpstudio

Yes, you will have to adjust in the same file. Also, yo have to adjust width for col-9.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

We also noticed that once you select the post and it goes to that dedicated page that it stretches the banner. How can we prevent this from happening? We know the image is the feature image but we don’t want it to be stretched. We just want it a set image. Thanks!

Chimpstudio

It depends on image size, please make sure if it gets cropped properly. Give your website link here where I can see the post. I will better able to help you.

ohHelloThere

It shouldn’t depend on the image size. I don’t want it at all re-size.Where I can I turn this feature off? Where is the code at?

Thanks!

Chimpstudio

It is there in function.php You can remove image cropping size, original size will appear there.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Hi! I’m back! Where is the code and CSS for the CS Twitter widget? So I can change the color scheme, etc.

Thanks! ;-)

Chimpstudio

Go to Function-theme.php and change the colour of Twitter widget.

ohHelloThere

Got it! ;-)

Chimpstudio

Great. Let me get on to your other questions to sort out everything for you in right.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

By the way there’s a typo on the album section when displaying the genre of the music. You have “gener” not genre. Where is the code so I can correct this?

Thanks!

Chimpstudio

I do apologize for the error, I will correct on my side as well. . You can correct it in page-album.php and single-album.php.

ohHelloThere

To get this corrected you will need to modify the single-album.php not the page-album.php

Chimpstudio

Yes, you are right.I told you so as these two files are linked with each other.

  • Bought between 100 and 499 items
  • Has been a member for 5-6 years

Pre-purchase question. Is there a way to autostart the player on the homepage?

Chimpstudio

Yes, there is a way to auto-start player from Theme Options.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Added the woocommerce functionality and the top right corner for the cost of product is not showing.

Chimpstudio

You will have to customize this area. It will not show on top corner, it will show in bottom section by default.You can customize it for top corner in woocommerce config file.

ohHelloThere

??? Are you talking about the cart total that comes by default? Your demo has it showing on the top right. Now your telling me that I have to mess with the woocommerce config file? Sounds like someone is not understanding me or just shooting me some b.s.

In the woocommerce control panel if gives you an option for the currency position but no matter what option you choose, still nothing shows up on the template. We purchased this template out of good faith thinking that we should be able to quickly have a fully functional site but this isn’t the case. We don’t have the time to continue to beta test this template. We just need solutions to quickly resolve these issues.

As of now the currency does not show on any of these pages.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your login detail and url. I will check back end to see what is causing this issue.

ohHelloThere

we have and still nothing has been corrected! Also why have you deleted the other questions I have asked you???

Chimpstudio

Did you create the ticket? I am unable to see that, can yo please write your ticket ID here? Also the other question was creating argument between us, this is why I remove that. As you know argument with respected clients is not a good practice by any means. So I had to remove that in order to secure smooth relatio nbetween us.

ohHelloThere

No it was not creating no argument. I was just simply pointing out in how buggy this template is and your company still has not resolve any of the bugs that we have found. We have already created a support ticket and sent numerous replies but to no avail.

1.We have an item in the checkout cart and the checkout forms are not working. We are not able to enter any information in any of the text fields. The forms are disabled and even the drop down menus are grayed out, meaning that it is disabled to. Unfortunately in your demo this isn’t available to the public to see. So technically the shopping cart DOES NOT WORK!

2. The navigational submenus are not working on the checkout pages or additional pages that we have added the slider to.

3. Please direct us to the code for the front main banner. We want to take the scan lines and dark settings off the main banner please!

And the lists goes on which you can read off the support ticket that we created. Please get these issues resolved immediately. These have been ongoing issues since last week.

We have seen that this template is a recent version and cant understand how come these bugs were not found in the original version.

By you deleting the last comment I made is pure deception. This is no argument but facts of us pointing out the bugs in this template. By you selling a template to the public and not getting these issues corrected A.S.A.P. becomes questionable.

Chimpstudio

I am looking into ticket number 913655 and you will be replied there soon.

ohHelloThere

Thank you!!!

Chimpstudio

You are welcome. I am sure things will remain in line soon.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How do I get rid of the soundblast banner icon in the top left corner of the header?

Chimpstudio

Please comment from the ID that you used to purchase the theme and provide the link of your site. I will have to look into it to answer.

  • Most Wanted Bounty Winner
  • Won a Competition
  • Elite Author
  • Has been a member for 4-5 years
  • Sold between 250 000 and 1 000 000 dollars
  • United Kingdom
  • Exclusive Author
  • Bought between 100 and 499 items
+1 more

If you are facing problem in check out page, please enter this code in shop.css which exists in css folder.

#order_review{
   float: left;
   width: 100%;
}
.woocommerce-checkout #main {
    z-index: 99;
}
.checkout h3{
    float: left;
}
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years

I have added that code to the shop.css file but still cannot get it to work. please advise further.

Default-user

also im having same issue as this customer

kevinkarel PURCHASED 3 months ago Flag At the Events page it gives me an overview for all events. The problem I’ve got is that it gives the date when the event is published in wordpress. Not the real event date. Any ideas

although mine shows the address fine on the actual event page, its just the homepage version that seems to be listing the published date and not the event date.

thanks in advance.

Default-user

for now ive managed to get it to display as the same date last year and still display but i obviously need a working fix

Chimpstudio

I have noted down and will add the fix in update for sure. You will be notified via email.

Default-user

for the events date? ok that isnt urgent, however the checkout is. can you advise please.

also how can i edit the overlay on the images that go into the flex slider and is it possible to edit the positioning of the text that can be added on the overlay, such as is possible with revolution slider.

and finally (for now) when i add a link into the link box within the text for the flex slider, it doesnt work.

Chimpstudio

Please create a ticket and ask them to counter these issues at http://www.chimpgroup.com/support. If you have ticket already, please write number here.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years

Will Spikes Theme be back on ThemeForest?

Chimpstudio

It is in pipeline, as soon as it gets final touch, it will be released on Themeforest. No hard timeline can be given.

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
  • United States

Hey, im having an issue with the theme. The Drop down menu is not fully showing as if it half of it disappears behind the following section. Not sure how to really explain it, if you can take a look at it www.islapentertainment.com thank you.

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support, provide link of the problem area, give your url and login details and issue will be sorted.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

Customizations has nothing to do with the issues that needs to be fixed! Quit making excuses!

1. The thumbnails are are very tacky looking and your quick solution in supposedly fixing them is absurd! The thumbnail images are not set proportionately correct. Fix it!

2. The image slider issue in the music shop page DOES NOT WORK!

These has nothing to do with any of the customizations that we are doing! We paid for these these features and expect them to be fully functional.

What we are asking for are working features that are sold and advertised with the product!

ohHelloThere

Customizations has nothing to do with the issues that needs to be fixed! Quit making excuses!

1. The thumbnails are are very tacky looking and your quick solution in supposedly fixing them is absurd! The thumbnail images are not set proportionately correct. Fix it!

2. The image slider issue in the music shop page DOES NOT WORK!

These has nothing to do with any of the customizations that we are doing! We paid for these these features and expect them to be fully functional.

What we are asking for are working features that are sold and advertised with the product!

Chimpstudio

I have left this comment unflagged to let you know that the way you are taking this is leading you no where. You already know that you have completely altered the theme in a way that nobody in the world can help you except yourself. However, your tactics of pushing things to get things one this way will result nothing but a lost of energy. For the record, we resolved your several issues just for the sake of respecting your client-age. But we are not hired by you in 45 $ to do a work of several days for you which is nothing but a problem of customization. On the other hand, we sale what we say, our portfolio is proof of it. Also, we have thousands of clients and all are wise enough to make best decisions for themselves. From now on, you are free to post as maximum comments as you like, previous flagging was a way to tell you that you are doing nothing but a negative practice. Better to follow standard market ethics in this regard. I hope your wit will help you make better decisions in future. .

ohHelloThere

Play it off! Your so full of it! Customizations HAS NOTHING TO DO WITH THE BUGS OR ERRORS THAT NEEDS TO GET FIXED! Quit making lousy excuses! FIX THE THUMBNAIL ERROR AND THE IMAGE SLIDER ON THE STORE PAGE AND WE ARE DONE!

Chimpstudio

You have created a shop page without recommended method. You were told to follow the standard method and you did not. Also, a sample shop page that is working by all means was created on your site and link was given to you. It was created to tell you that things are fine if you go the standard way. I have spent a lot of time replying and flagging you, I could have easily resolved your issues in that much time, but it would be a wrong thing for me. As stated earlier, your behavior is leading you no where. You had over sixty threads at your ticket, they resolved everything you asked until you went to push them in your way. I am sure this is not going to work, neither here, nor on support ticket.

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Ok. I may be he stupidest person but I am having a hard time getting things to work for me. They seem like it should be really simple but nothing I am doing is updating. I tried to get support from your site but I also don’t know my purchase code. (It cool go ahead and laugh) I am having a terrible time today. I just need somethings explained. For example what I am doing wrong in the twitter api and why the changes I am making to team or albums are not showing up. Help me please!

Chimpstudio

Please email your purchase code at tfsupport@chimpstudio.co.uk I will create ticket for you and will better able to assist you.

  • Bought between 10 and 49 items
  • Exclusive Author
  • Has been a member for 3-4 years
  • United States

ITS OK KEEP DELETING THESE COMMENTS. I WILL START POSTING IT IN AREAS WHERE THEY CANT BE DELETED. FIX THESE DAMN ERRORS AND BUGS OR MAN UP AND ADMIT THAT YOU DON’T HAVE THE KNOW HOW!

Chimpstudio

You have all your legal rights to say what you want to say. No offense to me. After all, it’s now a developer-to-developer thing.

ohHelloThere

OF COURSE ITS NO OFFENSE. IS NOTHING BUT TRUTH!

Chimpstudio

I do admire such a valor and truthfulness. :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Few things… 1.) the albums are not filter able on my homepage. Major problem. 2.) theme doesn’t accept other short codes from plugins. 3.) page builder is out of whack

Chimpstudio

Please create a ticket at http://www.chimpgroup.com/support and provide your url and login details. Issue will be seen and sorted there.

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years
  • France

Hi, I’m looking for a template that let my visitors to manage their profile and submit their own songs and create playlists (and possibly make it shareable, downloadable…) Does your template offer this possibility ? Thank you for your answer.

Chimpstudio

This theme doe snot offer this feature, however, I am glade to tell you that our new theme is ready with all above mentioned features. It will be uploaded today or tomorrow and will take a time of 3, 4 days to appear for sale.

p36p

Thanks! Glad to heart it ! Will the theme be compatible with buddypress ?

Chimpstudio

No, the theme is not compatible with Buddypress.

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