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Hey, I have been purchsed this theme but now I am using it. I uploaded two pics into the gallery. I can see them up until the point I update the page, then all I see is a blank box with a very smaller box in the top left corner. Do you have any idea what would be causing this issue?
Hi@Only1RichHustle: Thank you for your interest in one of our theme, Normally this issue appears to clients when Theme version in used is not compatible with the latest version of WordPress.Please create a ticket to our support system, write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Your issue will be diagnosed and resolved. Thank you
Ok, another question, is there a way to add a code into there or something so that the images that I upload on the main page will fit when the website is accessed thru another mobile device.
For example, I have a banner ad that is the whole length of the website, so when the website is accessed thru a tablet or phone, majority of the banner is cut off because it doesnt resize. Could i also maybe design another form of the banner that fits and swap the pics thru code?
Please help, thanks.
Please create a ticket at Chimp Support and provide your url and login details. Issue will be seen and sorted there.
Hey, I saw comments about implementing a play button on album cover. Will that cost me for you to add for me? Thanks
Please create a ticket at support forum. Support team will do best possible for you.
Hello, I upgraded Wordpress to the latest version and it screwed up my frontpage. What can I do about it? need my site to work.. Tried creating a support ticket but your site times out everytime, so I’m writing here. Please get back to me asap. Thanks!
Hi@damblack : Please create a ticket to our support system now , write in detail about your issue with screen shot. Along your WP-admin site and FTP credentials. Although respected clients are requested to use recommended compatible wordPress version with our theme ,which is mentioned on item detail page. Thank you
Hey, I’m trying to change the font of H1, can you tell me where to go? Thanks
Hi@KingLovestrong : Thank you for your interest in one of our theme, To change Font of H1 You will need to edit in Css stylesheet ,Add class of H1 and add property of your requirement with (!important ) sign. It will work for you.For more help Please create a ticket to our support system .Thank you
Hey, I want to remove all the logos except cart for each track (amazon, iTunes, sound cloud, grooveshark). I even want to remove the options in the create new album to input info for them. Can you tell me how to find this and remove? Thanks
Hey, I found the code – but when I remove all the code on that page for the buttons and logos I get an error. Is it possible for you all to remove?
Please create a ticket to support system and explain your query with screenshot and page link if possible. Support team will provide you all possible solutions.Thank you
Hey, I want to change header slider size. Where do I find size? Thanks
You find size at Page_slider.php
line number 22
Hey! I am interested in purchasing this theme but I am concerned that it would give me problems since the software version does not match the latest update for Wordpress. Can you please tell me if it would work? In addition, what are the cons of working with this theme that is not updated with the Wordpress version?
hi @ correaa97. Thank you for your interest in one of our theme. We will be glad to welcome you as our valued client. Our developers are working on latest theme update that will be perfectly compatible with latest version of WordPress. Thank you
That’s great to hear! Do you have an estimate on when this update will be completed? In the meantime though, while I await the update, I have a couple questions. In the comments, I noticed that, for some people, the theme reacted slowly due to the WordPress version not being up to date. When I tried the live preview, I found the same thing. Will this be the case for all people working with up to date WordPress, or only some? In addition, are there any other thing we will have to anticipate using this theme before the update occurs? Thanks so much! Hope to hear from you shortly!
Estimated time is around a week. It will be uploaded by that time. Thank you
When will this template be updated to the latest version of Wordpress. This is desperately required!
Also, how easily could this template be made BuddyPress compatible?
Developers are working on latest updates, you will be notified as soon as update appear on theme forest.
Currently there is no compatibility plan with buddypress yet include in future update plans.
Thanks, but unfortunately that doesn’t answer either my questions. I would like to know when it will be ready for deployment to newer builds of WP as this important for my client’s upgrade roadmap ANNNNND how easily it could be made compatible with BuddyPress. Would you not be able to quote for the upgrade at least?
Your concern is well understood, as already advised currently there is no plan to make buddy press compatibility with the theme, However we will surely update the theme that would be perfectly compatible with latest version of wordpress. Thanks!
Again this doesn’t answer my primary question at all. When responding to correaa97 whom had the same question concerning compatibility with the latest version of WP you stated about week for delivery of the update. That was 14 days ago. I need a definite otherwise I will have to file a complaint and provide my client with an alternative as opposed to continuing with yourselves.
The work on update has been completed and it will be uploaded for review by today evening. You will be able to download latest version by Monday / Tuesday. Thank you for your follow up. Good Day
YAY – The update is here! Hopefully it works! Thanks. Slightly confused though as it states that the compatible version is still only WP 3.9?? Is this the case?
We have upgraded to LetsEncrypt however your template references two insecure data sources, for example Google Fonts. Are there any ways of fixing this so that the template is SSL Secure?
I have updated the template and again the slider isn’t working. How can this be fixed?
I have created a ticket ## 308804
Hi @T3Kaos, Follow your ticket to get your issue resolved. Thanks!
Fixed – thanks.
Hi, happy to see things smooth at your end. Thank you!
Hi! I love SoundBlast theme! Can I install a free multi-language plugin, as Polylang or qTranslate for example (I don’t want to work with WPML). Is the theme tested with these plugins? Does it work well? I need english, german and portuguese versions.
Other question: I can have audio and video playing automatically on the home page?
Hi @ smoothing. Thank you for your interest in one of our theme.
Yes, you can use any translation plugin to translate your site in the language you desire.
No, audio or video will not play automatically. You have to do code customization for this.
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