971 comments found

adamuss Purchased

Hello, How can I update version 3.6 to 3.7? I don’t want to lost my settings. Thank you

rsriram
rsriram Author Team

Hi.,

Follow the below steps to update the theme.

1) Download the theme from themeforest page.

2) If you have made any custom changes in the code, please take a backup of it.

3) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.

4) go to wp-content/plugins/ through ftp

5) Remove the folder designthemes-core-features/ from wp-content/plugins/

6) Then Login to Dashboard -> Appearance -> Install Plugins. Install the Designthemes Core Features plugin. Thats it. Now you are updated to the latest version.

Regards., DesignThemes Support.

mr3663 Purchased

I can’t seem to locate the demo slide show that is on the Restaurant Demo here: http://wedesignthemes.com/themes/dt-restaurant/

I would like to use its formatting for my website. Can you please direct me to where I can download it?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Import attached our demo revolution slider.

https://www.dropbox.com/s/ayw7y1u9rv1c2qp/dt_demo.txt?dl=0

Regards., DesignThemes Support.

mr3663
mr3663 Purchased

This slider does not display the correct style fonts as the demo in the restaurant demo. Please help. I tried editing the styles in the slides and nothing works.

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi.

I’ve just tried to upload the latest version of SpaTreats to my site via cPanel, but it says the zip file contains a virus!

Any thoughts?

rsriram
rsriram Author Team

Hi.,

There is no chance of virus in the zip file. Theme-forest site would not allow zip file with virus in its servers.

Regards., DesignThemes Support.

Default-user

Thank you.

I tried again today, and it worked fine, so this must have been a false positive – a problem with my hosting.

I apologise for any inconvenience.

Thanks again

rsriram
rsriram Author Team

Hi.,

Thanks :-) Let us know, if you find any issues in future..

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :)

Regards., DesignThemes Support.

Hi,

I have updated this theme to the latest version, wordpress and woocommerce. My shop page is now all messed up. The products are all overlapping, images dont show, it looks a right mess. I’m losing out on orders at the moment, please can you let me know how to sort this out ASAP. Please see link below…

http://mirelles.co.uk/shop/
rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi,

“read more” function doesn’t seems to be working properly on blog posts. It’s inserted within the post but disappears on website. Please see the link below: massage-limerick.com/blog

Any advice?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Please update our theme with latest version and check the issue. Follow the below steps to update the theme.

i) Download the theme from themeforest page.

ii) If you have made any custom changes in the code, please take a backup of it.

iii) Overwrite the updated theme files to the older theme files. Update the custom change that you had already.

iv) Go to wp-content/plugins/ through FTP

Regards., DesignThemes Support.

Josamarka Purchased

Hello we have a problem with the Sharing from Recipes in Facebook. We works with WP Ultimate recipes. The Recipes we can share with google1+, Twitter, and Instagram. But with Facebook not it is possible. The program try ist, but only what is gone is the button LIKE. what can we do?

rsriram
rsriram Author Team

Hi.,

Sorry, We do not have their email id.

Regards., DesignThemes Support.

Default-user
Josamarka Purchased

Sorry what service ist that? You sell a product, this no go 100% – and not can give me a link from the developer?? sorry that is a no go. :-(

rsriram
rsriram Author Team

Hi.,

It is you that had installed the external plugin “WP Ultimate recipes” in your site, so you only know from where you downloaded it and from that page only you can contact the plugin developer. As we checked from this site http://www.wpultimaterecipe.com/docs/wp-ultimate-recipe-support/ the support email is support@wpultimaterecipe.com. Please send them a mail.

Regards., DesignThemes Support.

Pasnow Purchased

Wondering if someone can help, I searched but didn’t see anyone with a similar problem & those that had something close I follow the steps to fix but to no avail.

My products on my Shop page are quite large, and overlapping? Is there a way to constrain the size? And better yet get them into 2 or 3 columns properly?

http://5dawareness.com/shop/

Thanks, love the theme btw.

rsriram
rsriram Author Team

Hi!.,

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Default-user
Pasnow Purchased

I sent it.

rsriram
rsriram Author Team

Hi.,

We have already fixed the issue and replied to your mail. Please have a look.

Regards., DesignThemes Support.

kentat Purchased

Hi,

i have install SpaTreats and I have enabled few shipping method, but i couldn’t find the options in checkout page,

Kindly assist me on this.

Thanks!

rsriram
rsriram Author Team

Hi!.,

Thank you for contacting us.

Kindly, mail us your site credentials (WordPress & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi I want to create a top menu above the normal menu that will just be like a ‘my account’ link and maybe show the cart? A lot of other themes have menus like this but not this one. How can I do this? Basically a strip at the top?

rsriram
rsriram Author Team

Hi.,

Sorry, This option is not available in our theme. We will consider this option in our theme updates.

Regards., DesignThemes Support.

dedy76 Purchased

I have menu problem when I create 8 main menus on the homepage why they shows only 6 menus and the rest 2 menus in the below and it seems disappear. Check in here: spa.indowebcreative.com. Thanks!

rsriram
rsriram Author Team

Hi.,

There is no space in the header for all the 8 main menus, since all the menu titles that you have used are very bigger. Try to reduce the title size, else you have reduce the font size. Just add this css code in Dashboard > Spa Treats > Integration > Custom Css.

ul.menu li a { font-size: 14px; }

Regards., DesignThemes Support.

dedy76
dedy76 Purchased

Thank you. It works!!

rsriram
rsriram Author Team

Hi.,

OK, Thank you.

Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

dedy76 Purchased

I want to know how to add/ make the contact info and testimonial widget in the footer just like in the demo site. Thanks!

rsriram
rsriram Author Team

Hi.,

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/68u06zaz3jqy5ss/footer_widgets2.png?dl=0

Regards., DesignThemes Support.

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