900 comments found

Hi! I love your theme and it’s been working really well for me. I am wondering if it’s possible to NOT have descriptors above the menu items but having them centered within the header on the main page anyway. Without their descriptors they tend to hug the top of the header. Please let me know where I could adjust this. Thank you so so much!

rsriram
rsriram Author Team

Hi.,

Kindly, refer the attached screenshot that will help you get a clear view.

https://www.dropbox.com/s/znfqw5xhkis9r41/enable-custom-css.png?dl=0

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Regards., DesignThemes Support.

Default-user

Thank you so much! Everything seems to be ok for the most part now! Thank you for all your help and patience!

rsriram
rsriram Author Team

Hi.,

Thank You.

Let us know, if you find any issues in future.

Note: If you like our theme and happy with our support, please feel free to give us your best rating (5/5 stars) which would be much appreciated and helpful for us to proceed support you all forever.

Regards., DesignThemes Support.

slav7777 Purchased

Hi is there a way I could replace banner on one of the pages with our Google 360 tour, many thanks. S

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Sorry, we do not have that option in our theme. We will consider it in future updates.

Regards., DesignThemes Support.

Default-user
slav7777 Purchased

Ok thank you

bubba967 Purchased

Hi I installed theme and tried to download the required plugins. The two layer slider plugins failed to download. Error was invalid Url. Any Ideas?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Please activate the Parent theme, if you want to install any plugins you needed.

Because you’ll get those invalid URL errors, if you’re in the child theme while installing plugins

Regards., DesignThemes Support.

Hi I just purchased the theme and when I went to activate my plugins for my slider I received this message. Please advise.

Warning: include(/home/content/p3pnexwpnas06_data02/49/2319049/html/wp-content/plugins/LayerSlider/classes/layerslider.class.php): failed to open stream: No such file or directory in /home/content/p3pnexwpnas06_data02/49/2319049/html/wp-content/plugins/LayerSlider/layerslider.php on line 37

Warning: include(): Failed opening ’/home/content/p3pnexwpnas06_data02/49/2319049/html/wp-content/plugins/LayerSlider/classes/layerslider.class.php’ for inclusion (include_path=’.:/usr/local/php5_4/lib/php’) in /home/content/p3pnexwpnas06_data02/49/2319049/html/wp-content/plugins/LayerSlider/layerslider.php on line 37

Fatal error: Class ‘LayerSlider’ not found in /home/content/p3pnexwpnas06_data02/49/2319049/html/wp-content/plugins/LayerSlider/layerslider.php on line 58

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

1) Remove Layer Slider folder via FTP.

2) Go to Dashboard / Appearance / Install plugins.

3) Install and activate layer slider.

4) If issues continues, Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

babounet Purchased

Hello,

I’m just new using your theme and I have a question. I try to change the home page (not to have a blog but a big picture or something else). I found some videos on youtube trying to help me. But I saw I don’t have the same Buddha Panel, which seems to be important to make those changes. First image is what I’m suppose to have:

Upload images

This one is what I really have on my count.

Upload images

Can you explain me that please?! ;-)

Thanks for your answer… and have a nice day!

rsriram
rsriram Author Team

Hi.,

Make sure you have selected the home page from the settings -> readings option. Kindly, check the attached screenshots of the latest buddha panel and the home page setting. We will update the youtube video to the latest version.

https://www.dropbox.com/s/u168bs7mj3aho8u/home_page_settings.png?dl=0


https://www.dropbox.com/s/gj3ygkgbtqp1jjb/buddha_panel.png?dl=0


Regards., DesignThemes Support.

Where do you set the Background image for the slider the video instructions look like they are for a older version of WP

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

The background image for the slider comes from the css file wp-content/themes/spatreats-3.5/skins/spatreats/style.css , line no: 127. You can change it there.

 #home-slider { background: url("images/slider-bg.jpg") repeat-x scroll center top rgba(0, 0, 0, 0); } 

Regards., DesignThemes Support.

Default-user

I am using the default image which is in the image folder, but will not show up, & I have it checked

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Is there a way to replace the brown bar saw tooth triangles? thx

rsriram
rsriram Author Team

Hi.,

The saw tooth image comes from this path wp-content/themes/spatreats-3.5/skins/spatreats/images/title-border.png. You can change it there.

Regards., DesignThemes Support.

arghiz Purchased
Hi, for dummy data spa, where can i get it? i’ve watch this following video, but can’t find it. http://www.screenr.com/dCNH

please help. i just purchased today.

arghiz
arghiz Purchased

closed. in framework -> wordpress importer -> dummy

rsriram
rsriram Author Team

Hi.,

You were right. Import that .xml file to get our demo data.

Regards., DesignThemes Support.

tison Purchased

Hello,

I am having issues with the drop down menu functionality on Android mobile  devices. Is this an issue for others as well and what can be done to resolve the issue?
I am able to see the dropdown menu but am not able to click on any of the items below the top level navigation. Thank you.
rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Kindly, mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

tekitel Purchased

Hi. Can I run your theme on a Wordpress 4.01 installation ?

Very best regards

Dennis

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Yes, you can run.

Regards., DesignThemes Support.

My Topics aren’t being created when I post to your support website http://wedesignthemes.com/support/forum/health-beauty/spa-treats-wordpress-theme/

I have tried twice – the form submits but no topics appear in my profile.

This was my topic/post: Media is not loading into the Media Library when I attempt to insert media into a Page. The spinning icon just keeps on spinning and nothing else happens:

I have also sent an email about this.

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Your media issue has been resolved. Please check the video link below. All the images are loading. We are still checking the forum issue. Until then you can contact us through mail or in the comments section.

http://www.screencast.com/t/Ww6JLIb7t8

Regards., DesignThemes Support.

Default-user

Thanks for your quick response and great support! Will you please let me know when the forum issue is resolved?

rsriram
rsriram Author Team

Hi.,

It seems the post that you are creating goes to spam always. Which is why it is not shown in the site. The problem is with your email id. Just change the email id to some gmail account, so that you can post into the forum. Also for checking,

we have changed your forum password. We have sent the password to your email. Please check it.

Regards., DesignThemes Support.

asis76 Purchased

Hey question when are you planning on doing some updates on the theme? I noticed the last update was a long while ago when is the next release coming??? Especially for security sake…

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

We will update the theme for major wordpress release. We can’t give you the exact time, but you can expect it soon.

Regards., DesignThemes Support.

How can I be able to make the newsletter opt-in form responsive? I am using aweber. I have used your default newsletter css for the form yet it isn’t that responsive. Website is http://merlunahealth.com, form can be found under the slider.

Hope to hear from you soonest! Thanks.

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

agorf1 Purchased
Here is my page with Accordion inside. http://www.institutkk.com/wordpress/?page_id=2224

In my home page I have a link from each acordion. Is it possible when I click the link from home page to open my page with accordion and only that acordion to be opened?

I guess you understood me. Greetings!

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Sorry we do not have that option in the theme.

Regards., DesignThemes Support.

magtru Purchased

Hi, the pull down navigation menu at the top on my cell phone does not work for this site www.blondehairexpert.com. I tried it on an iphone. It used to work fine. Could you please tell me how to fix it? Thanks.

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Eric05 Purchased

Hey, the revslider version included in your theme is too old, and hackers can use it (they did on my website), please it’s time to give us a security update !

Thank you

rsriram
rsriram Author Team

Hi.,

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest revolution slider files.

Regards., DesignThemes Support.

Default-user
Eric05 Purchased

OK, thank you very much !

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Send the latest files to your email. Please check it.

Regards., DesignThemes Support.

Hello I have noticed there is an update I’ve just downloaded from sept this year. I haven’t yet updated as I have a wordpress white screen of death :( Is it possible with an older version of this template it might have been incompatible with any recent wordpress updates? Just wondering if any of your clients have had this issue with your template?

I’ve changed plugin folder name to remove plugin conflict as a possibility. I want to update this theme to latest version but is it too risky given my wordpress white screen problem.

Here’s the error I’m getting in case it is something you are familiar with…any help you can give would be greatly appreciated.

Notice: Undefined index: ndca65c in /home/content/00/10572400/html/wp-includes/widgets.php on line 1

Warning: Cannot modify header information – headers already sent by (output started at /home/content/00/10572400/html/wp-includes/widgets.php:1) in /home/content/00/10572400/html/wp-includes/pluggable.php on line 1179

Many thanks for any light you might be able to shed on this problem!

jolieflowers

Hi i reinstalled wordpress manually and this has fixed my problem. It wasn’t a template issue. Thank you!

rsriram
rsriram Author Team

Hi.,

Glad that you have fixed the issue.

Let us know, if you find any issues in future.

Note: If you like our theme and support, please feel free to give us your best rating (5/5 stars)!!

Please visit this page to get a clear idea of rating a theme – http://themeforest.net/forums/thread/how-to-rate-a-file-template-download-it-now-/58963 . Hoping for a 5 star rating from your end :-)

Regards., DesignThemes Support.

Hi, it’s possible to have a video in the slider?

rsriram
rsriram Author Team

Hi.,

Thank you for contacting us.

Yes, we have used layerslider and revolution slider plugins in our theme. You can add videos in those sliders.

Regards., DesignThemes Support.

skyeesso Purchased

Hello, I have had your theme for a while and I do like it. I have just had someone help me activate the Shop with Woo commerce, however I have a problem… When I go to add a product and can put in the details about the product but there is nowhere to add the image of the product. I have dropped down the menu and it says Featured and it is ticked. I am really at my whits end. I even paid a Wordpress guy $100 to sort it for me and he couldn’t work it out. I would really appreciate it if you could help me out. My website is www.raisingkundalini.com.au but you will need to get in the back to see what I am talking about. Please contact me at info@raisingkundalini.com.au or skye_esso@hotmail.com. I look forward to hearing from you & getting my shop up and running. Thanks.

rsriram
rsriram Author Team

Hi!.,

Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!

Regards., DesignThemes Support.

Hi guys,

we use the theme for two custormer websites. Now we had on both sites problems with virus attack. I guess it’s the old version of the revolution slider which causes the problems. Where can I download the new version of the revolution slider in order to update it?

Thanks!

rsriram
rsriram Author Team

Hi.,

Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes So that we will send you the updated version of revolution slider file.

Regards., DesignThemes Support.

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