An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by designthemes

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from designthemes:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to disable comments

Please go to your admin panel,
1. Just click the Spa Treats menu
2. And Integration Menu
3. Go to the Page Tab
4. Finally please enable the “Globally Disable Comments on Pages”

How to Add / Edit Slider

Setting up Home page – part I (General Home Page Settings)

Setting up Home page – part II (Adding Services Section Using Shortcodes)

How to change slider section background?

Here is the video URL to change the Spa Slider Background

http://www.screenr.com/Apb7

Setting up Home page – part III (Setting Popular Procedures (Spa Treats) or Top Cuisines (Sushi Theme))

Setting up Home page – part IV (Top Spa Tips and Links settings in Home Page)

Setting up Home page – part V (Setting Up Gift a Friend and Working Hours section)

This video guides you to setting up menu & how to use the menu description attribute for the main menus.

This video guides you to set up the gallery page & gallery items

Shortcode & setting up page like ” popular procedures”

This video guides you to set up the catalog(menu) page and adding new catalog item.

How to enable “description property” for Menu?

1. Go to “Menus” section under “Appearance” tab.
2. Click the “Screen Options” at the top of the page.
3. Check the “Description” checkbox in “Show advanced menu properties” section.
4. Have a look on each menu, new field will be added to give “Description”.

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When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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