An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by JoNa

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from JoNa:

Free unlimited support
I will provide you with as much assistance as you need to get the item installed and running perfectly like on the demo site.

If you encounter any difficulty installing or using my software, I will gladly help you. Please start by opening a ticket on my dedicated support platform: jona.maddim.com/support

Some exceptions
Item support does not include extending the item’s features, introducing a new functionality, concept or visual element that is not on the demo site nor listed on the item description page. Please see the detailed support policy on the dedicated support platform.

Frequently Asked Questions

How to change the icons?

In order to change the icons, copy any icon you would like to use to the “images” folder, then in the html document use simple tags without any classes, like this:

<img src="images/your-icon.png" alt="" class="" />

(note the empty class="" attribute, you can remove it).

You can find many additional icons in the “Extra” folder from the zip file you downloaded from ThemeForest.

The index.html page seems broken, the CSS and javascript are missing.

Use the index-nophp.html page instead.

Using the index.html version means that you need to run the page on a web server running a standard PHP configuration. It usually works fine with most hosting providers, but in some cases you might need some adjustments.

A very common issue is the missing “cache” folder. Take a look at the “static-server”, and check if there is a “cache” folder inside it, if there isn’t then create one and set its permissions to the maximum (chmod 777).

Another issue can come from the path. If you have placed your website in a sub-directory (for example www.example.com/sub-directory/index.html instead of www.example.com/index.html) then you will need to edit the .htaccess file packaged with Spark and prepend the path to “static-server” with the name of your subdirectory. For example:
/sub-directory/static-server/...
There is 4 occurrences of the path that you need to edit.

If after all you still can’t make it work, try to load only the CSS link in your browser and see what is displayed, if there is a PHP error then it’s most likely that you are running PHP4 and not PHP5. See with your web hosting provider how to activate PHP5 instead.

If still no luck, feel free to contact me using the form in my profile page. Don’t forget to include a link to your website so I can have a look, I’ll be happy to help.

I have edited the CSS and javascript files but my changes won’t appear on the site.

Delete the entire “cache” folder that is in the “static-server” directory. That will force its regeneration at the next page load. You might also need to clear the cache of your web browser (Control+Shift+Delete).

If your site is already online and public, instead of clearing the cache, upgrade the version number of the file in both the filename and the HTML document where the CSS or JS file is included. Both the “static-server” and the web browser will consider it as a new file and therefore will load it right away without the need to clear any cache — This “new” file will be cached like other files, both by the web browser and by the “static-server” script.

For development purpose, if you’re making many changes and need to reload the CSS and javascript files often, consider working temporarily with the index-nophp.html version which doesn’t have any specific caching.

When I use Non-Latin Characters they are displayed with another font (or “How to add Character Sets“)

In order to add support for more characters, go to Google Fonts > Open Sans and select the Character Sets you need in Step 2, for example check the “Greek” checkbox to support Greek characters:

Once done replace the following in the HTML code with the code provided in Step 3 on Google Fonts:

<link href='http://fonts.googleapis.com/css?family=Open+Sans:400,600,400italic' rel='stylesheet' type='text/css'>
So to add support for Greek characters you will replace the above with this:
<link href='http://fonts.googleapis.com/css?family=Open+Sans:400,600,400italic&subset=latin,greek' rel='stylesheet' type='text/css'>

In this example, you can also check the “Greek Extended” checkbox if you require more Greek characters, but make sure to include it only if needed as it will add weight to the page.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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