An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, PixenMedia, will respond to buyers’ questions and provide limited support through their own support system.
This author is away and may not respond to support questions until they return in 29 days.

Additional information from PixenMedia:

Support is offered to verified customers only. Support covers theme setup, bug fixes and general troubleshooting. Regretfully we cannot provide support for modifications or 3rd party plugins. If you are looking for customisation you may want to check Envato Studio

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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