An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by JoNa

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from JoNa:

Free unlimited support
I will provide you with as much assistance as you need to get the item installed and running perfectly like on the demo site.

If you encounter any difficulty installing or using my software, I will gladly help you. Please start by opening a ticket on my dedicated support platform: jona.maddim.com/support

Some exceptions
Item support does not include extending the item’s features, introducing a new functionality, concept or visual element that is not on the demo site nor listed on the item description page. Please see the detailed support policy on the dedicated support platform.

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

How to Update the Spark WordPress Theme?

It’s very simple to update the Spark Theme: just override the files with the new ones. If you’ve added custom icons, make sure to re-import them again once you updated.

Here are step-by-step instructions:

  1. If you added custom icons, make sure that you have a backup of your Icons Collection:
    If you don’t have the ZIP file downloaded from IcoMoon anymore, then go to the “Icons” tab in the Theme Options page and click Download Current Icons Font File (this file is to be imported into IcoMoon).
  2. Download the latest version of Spark from your Downloads page.
  3. Connect to your site through FTP (see FTP tutorial) and replace all files from the previous version with the new files. Once connected via FTP, the path should be something like:
    /wordpress/wp-content/themes/spark/
    The /spark/ folder contains the files to be replaced. You could simply rename this folder to /spark-old/ and upload the new “spark” folder that you would have extracted from the ZIP file downloaded from ThemeForest.
  4. If you had custom icons, import your Icons Collection:
    Go to the “Icons” tab in the Theme Options page and import the ZIP file generated by IcoMoon.

Third-party plugins won’t work

The Spark Theme is using edge technologies for which third-party plugins might not yet be compatible with. The good news is that you can very simply downgrade or adjust some of the features in order to make your site compatible with older plugins.

Easy fix:
Go to the “Under the Hood” tab in the Theme Options page, and check the “Use jQuery Migrate” option.

Next, go to the “Miscellaneous” tab in the Theme Options page, and disable the “Smooth-scroll All Internal Links” feature.

The images of the homepage slider are not showing up!

This is most probably a permission problem. Using your FTP client (e.g. FileZilla), set the maximum permission (chmod 777) for the following directory:
/wp-content/themes/spark-3.0/timthumb/cache/
Note: if you’re using an older version of the Spark theme (e.g. Spark v2.0 or below) then the path will be:
/wp-content/themes/spark-v2.0/php/others/timthumb/cache/

Still not working?

If you still encounter issues after setting the permissions to 777 as explained above, then you might need to investigate the exact error returned. To do so, right-click on the broken image and select “Open image in new tab”:

TimThumb WordPress Error Debugging

That will allow you to see the exact error preventing the image to appear.

Internal Server Error”:
This is usually a server configuration issue. Some Web Hosting Providers don’t allow the “777” CHMOD permission, try setting it to 644 instead for the “timthumb.php” file, and 755 for the “/cache/” subfolder, and see if that solves the error.

If that still isn’t enough then it could be caused by the mod_security installed on some servers, which might block TimThumb altogether, and in this case you should contact your Web Hosting Provider as only them can fix it.

Could not find the internal image you specified”:
This less common error is usually encountered because the $_SERVER['DOCUMENT_ROOT'] server variable is not set correctly by the server, therefore TimThumb is not able to find the correct path to the image. This usually occurs in very special configurations or when WordPress was installed automatically via an App Manager.

In this case your Web Hosting Provider might be able to help configuring the server correctly, otherwise please feel free to send me an email via my Profile Page and provide me with FTP credentials, and I will investigate this server issue for you ;)

When I activate the Spark Speed mode the pages are displaying in pure text (style is missing)

This is most probably a permission problem. Check that the following “cache” directory exists, and if it doesn’t then create it and set its permissions to the maximum (chmod 777):

/wp-content/themes/spark/static-server/cache/

How to update from an old version?

If you’re updating the Spark Theme from version 1.3 or below (which is more than a year old), then you will have to re-assign your landing-page sections after the update.

Note: The following is not required if you’re updating from any version higher than 1.4

  1. First, install the latest version of the Spark Theme (download here)
  2. Once the latest version is installed and activate, go to the “Reset Theme” tab in the Theme Options page and initiate a theme reset
  3. Finally, re-assign your landing-page sections, and adjust the Welcome Text. To do that, please Watch Video Tutorial for detailed instructions

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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