rascals

rascals supports this item

Supported

89 comments found.

hello,

Great theme. However. The contact form does not send the emails online.

can you just tell me why the contact form does not sent the form.

Weird…Could be several reasons, please contact with us through our contact form on our profile page: http://themeforest.net/user/rascals

Will this theme work on blogger?

?Hi, I’m not exactly sure what do you mean, please explain this in detail.

has anyone had any luck hiding the header? I don’t want it to appear on all pages….

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

I submitted one a few days ago and haven’t heard anything yet….

Hi, I answered to your ticket on November 20, 2015 at 3:30am

I recently noticed the audio player isn’t working in Chrome. It works fine in Firefox and IE, but not Chrome or Chrome Incognito. Any ideas? I haven’t gotten a response on the FullWidthAudioPlayer comments page.

Hmmm… weird I will check this issue. Please create ticket at https://rascalslabs.ticksy.com

Hi, is there any update to the theme that allows Mixcloud link now ?

Hi,

Unfortunately, the service does not provide appropriate methods, therefore the implementation is in is not possible. I hope in the future that will change, then I will add Mixcloud to the player.

ok thanks, its fine …. i deleted the soundcloud code and embedded the Mixcloud frame in there … works perfectly fine now ….....

SashenG

SashenG Purchased

?I have this included in the Spectra theme that I purchased a while back. I’ve been using it for a while, but I recently noticed the player isn’t working in Chrome?, or IE .. is my JQuery out of date ? how can i update ?

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

Can the first background image be a full screen gallery?

Hi, Unfortunately theme does not have such feature. Of course if you have some CSS&HTML skills you should be able to handle this.

nuvalley

nuvalley Purchased

Hello, great theme! I’m having a little difficulty with the soundcloud lightbox (under the section you have named “Amazing Releases”) the soundcloud link that you have pasted in looks different to the ones i’m able to get hold of from soundcloud. Your URL string looks like https://w.soundcloud.com/player/?url=http%3A%2F%2Fapi.soundcloud.com%2Fplaylists%2F2999711&color=ff7700&auto_play=false&show_artwork=true where as mine looks like https://soundcloud.com/faded-official/oliver-heldens-shaun-frank-shades-of-grey-faded-rem when i copy and paste it doesn’t work? What do i need to do to get links like yours? Thanks, sorry if I’m being a bit dumb here :/

nuvalley

nuvalley Purchased

Fixed. Looks like i need to take the iFrame code from Soundcloud and remove the iFrame. Thanks anyway guys!

nuvalley

nuvalley Purchased

I have a questions regarding the Music Player, it seems other people have asked for something similar.. Is it possible to have the player open rather than having to click the little + symbol? Not sure where to raise a ticket so if you could reply here that would be great. Many thanks

Hello,

I’m sorry to hear you are currently having trouble.

Please start a support ticket at http://rascalslabs.ticksy.com/

Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.

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