Great theme. However. The contact form does not send the emails online.
I’m sorry to hear you are currently having trouble.
Please start a support ticket at http://rascalslabs.ticksy.com/
Please Note: Support staff is available from 8:00AM – 4:00PM (CET) on weekdays and will reply to you as soon as possible.
i did so do i ever receive an answer?
Sorry, but respond to all tickets, so please create a new ticket or add a new answer to created previously. I’ll help you priority.
why must this be such a problem. I fill in everything and then i get to fill in the purchase info. Where do i have to fill this. It is not possible. Here it is. I am trying to get my problem posted for over an hour now!!!
can you just tell me why the contact form does not sent the form.
this is the url: http://www.kvdeolietrappers.nl/
Weird…Could be several reasons, please contact with us through our contact form on our profile page: http://themeforest.net/user/rascals
Will this theme work on blogger?
?Hi, I’m not exactly sure what do you mean, please explain this in detail.
has anyone had any luck hiding the header? I don’t want it to appear on all pages….
I submitted one a few days ago and haven’t heard anything yet….
I answered to your ticket on November 20, 2015 at 3:30am
I recently noticed the audio player isn’t working in Chrome. It works fine in Firefox and IE, but not Chrome or Chrome Incognito. Any ideas? I haven’t gotten a response on the FullWidthAudioPlayer comments page.
Hmmm… weird I will check this issue. Please create ticket at https://rascalslabs.ticksy.com
Hi, is there any update to the theme that allows Mixcloud link now ?
Unfortunately, the service does not provide appropriate methods, therefore the implementation is in is not possible. I hope in the future that will change, then I will add Mixcloud to the player.
ok thanks, its fine …. i deleted the soundcloud code and embedded the Mixcloud frame in there … works perfectly fine now ….....
?I have this included in the Spectra theme that I purchased a while back. I’ve been using it for a while, but I recently noticed the player isn’t working in Chrome?, or IE .. is my JQuery out of date ? how can i update ?
Can the first background image be a full screen gallery?
Hi, Unfortunately theme does not have such feature. Of course if you have some CSS&HTML skills you should be able to handle this.
Hello, great theme! I’m having a little difficulty with the soundcloud lightbox (under the section you have named “Amazing Releases”) the soundcloud link that you have pasted in looks different to the ones i’m able to get hold of from soundcloud. Your URL string looks like https://w.soundcloud.com/player/?url=http%3A%2F%2Fapi.soundcloud.com%2Fplaylists%2F2999711&color=ff7700&auto_play=false&show_artwork=true where as mine looks like https://soundcloud.com/faded-official/oliver-heldens-shaun-frank-shades-of-grey-faded-rem when i copy and paste it doesn’t work? What do i need to do to get links like yours? Thanks, sorry if I’m being a bit dumb here :/
Fixed. Looks like i need to take the iFrame code from Soundcloud and remove the iFrame. Thanks anyway guys!
I have a questions regarding the Music Player, it seems other people have asked for something similar.. Is it possible to have the player open rather than having to click the little + symbol? Not sure where to raise a ticket so if you could reply here that would be great. Many thanks
Hi there Rascals! Wonderful theme!
We are in the process of migrating from another theme to Spectra. But, while working with Spectra on our staging site, we noticed some missing functionality in our Visual Composer plugin. The Rascals plugin does something funny to Visual Composer – when it’s activated, it deactivates Visual Composer’s Grid Builder elements and some other elements.
It’s kind of essential that we also have Grid Elements working.
We couldn’t figure out what the problem was when Grid Elements were first disappearing – we only figured it out after a lot of messing around with activating and deactivating themes and plugins.
The problem appears to be in the Rascals – Spectra plugin itself, rather than the Spectra Theme. We’ve reverted to Twenty Sixteen and confirmed that we have the same problem in Visual Composer while testing activation and deactivation of the Rascals – Spectra plugin.
We are using latest version of everything: WP 4.4.2., Visual Composer 4.11.1 Spectra 1.4.1.
Is this a known issue between your theme and Visual Composer? Is Spectra not supposed to be VC compatible?
See the before/after screenshots activating Rascals:
Rob / Oxygen Smith
(Note: I just realized that this was posted on the comments of the HTML version rather than the Wordpress version of the theme – my issue obviously applies to the Wordpress version. Apologies)
Sorry for delay, Grid Elements they don’t work properly with theme supported ajax technology. Causes global conflicts and are not compatible with Ajax features. Cause a significant decrease in theme performance, so we decided to turning off Grid Elements.
So, if you want I can tell you how to turn it on. Please create a support ticket at https://rascalslabs.ticksy.com/.
Thanks, that’s a hugely helpful answer. I will talk to you further over a support ticket.
Hi, i have a problem the theme is corrupted when installing, no Sheet of missing style. help me..
These template wasn’t designed to be used in WordPress. Like many other HTML templates it has to be managed by editing its core files.
In theme folder you can see several HTML files eg.: index, index-1, index-2 etc. Each file is a separate page of your template. These files could be modified with your HTML editor (Notepad, Adobe Dreamweaver etc).
Open any file with the HTML editor. You can use the Find and Replace tool (CTRL+F) and search for the button titles or just scroll down through the code.
Not working in Safari
Weird I checked theme on safari. Please send me more details OS, device etc. I will check this.
Windows 10, I’m from Russia
Hi, I contacted with author of Music plaer plugin and is not supported by Safari on PC. Please note Safari on PC is outdated and no longer supported.
Thanks, sorry to bother you.
Is there an Instagram social media icon available?
I have set icons with Instagram icon, please contact with me after purchase. Thank you!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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