An introduction to support on the Marketplaces
- Envato staff look over every item before it can be sold on the Marketplaces.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Hands-on support for this item is provided by Koev
Frequently Asked Questions
My browser crashes and freezes and roundabout JS error is shown. What’s wrong? How to fix it?
As it’s stated in the theme documentation, you must always have an EVEN number (e.g. 2, 4, 6, 8 etc.) of featured products. Otherwise the script could cause some browsers to freeze. Just go to your Admin>Extensions>Modules>Featured and make sure there is an even number of products in the list box. if it’s a clean OC installation you have probably 7 products there. remove one or add one and everything will be OK.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.