275 comments found

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
kenngp Purchased

Hi again,

I notice that all my slider images show up clean in the slider preview, but once I click save and proceed to refresh my web page, the images look blurred. I have tried multiple images with different resolutions and they all seem to turn out blurry. I have also tried adjusting the size using the Layouts and Positions” settings. Are the images somehow being resized, because they look fine when I open then up locally and in the preview?Also what can I do to fix it?

Thanks.

Net-Labs

Hi kennygp

Thanks for reaching out and hopefully I can help you out here.

This usually shows that the images that you use is too small and you should try a little bigger images (usually wider)

The sizes that we use in the demo is 1250 pixels wide and 590 pixels high, but going up in width to 1680 is quite normal.

AJ

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

hi really like the theme thanks!

i’m new to all this and was wondering where I can find the help videos? cant seem to find them

thanks

Net-Labs

Hi lifetimemovement.

Thanks for the support and the purchase. The help files is in the extras folder of the file you downloaded. The easiest way ot access it will be the online version here

AJ

Default-user

thanks for the fast response! ive been fallowing along with the videos and have imported the xml file and the slider but neither of them will show up on the site although i can see them in the croma dash. if you could take a look it would be greatly appreciated. lifetimemovement.com

thanks

Net-Labs

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
kenngp Purchased

Hi,

I used the sticky menu code provided on an earlier post:

.topper{ position: fixed !important; }

And although it works, it cuts my menu height in half. Is there any way to keep it the same size as the original template?

Secondly, can you provide instructions on how to increase the size of the menu font?

Thanks.

Net-Labs

Hi kenngp

Thanks for reaching out and hopefully I can help you out here.

If you can provide me an address I can take a look for you and assist. with the sticky menu.

for the font size add the following to the last line of the style.css:

access a {

font-size: 18px !important; }

just change the 18 until you’re satisfied.

AJ

  • Bought between 1 and 9 items
  • Exclusive Author
  • Has been a member for 2-3 years
  • Italy
  • Referred between 1 and 9 users

Hi, i have a problem with the layerslider plugin, when i try to add a slide to a slider i obtain an erro 403 forbidden. is it a permission problem?

Net-Labs

Hi DavideAmbu

Thanks for reaching out and hopefully I can help you out here.

This sound to be about permission when I read your message.

If you ask your host to reset your file permissions to 755 for directories and 644 for files it could correct itself.

You are more than welcome to make contact to my personal assistance line and i’ll assist if this is persistent.

You can contact me through my profile page here (bottom right) or my support page here

AJ

Default-user

Hi,unfortunately all my directories are 755 and all my file are 644. The problem is that if i create a new layer with text all work correctly but if i add a new slide the saving button became red and nothing happen and if i use chrome inspector i found a lot of 403 forbidden error for file admin.php (although the permissions are 644)

Net-Labs

if you make contact I can take a look.

Default-user

ok i’ll contact you

Default-user

Ok i sent email to you this morning

  • Has been a member for 0-1 years

why is the blog title not showing up? http://thefatmaze.websitedesignparramatta.com.au/maze-blog/

also where can i find the codes for the heading, example site this page http://thefatmaze.websitedesignparramatta.com.au/this-is-a-standard-wordpress-post/ the heading/title is “This is a standard wordpress post” but its being tag as H2 i want to change it to H1 for seo purpose
Net-Labs

Hi naldjb

Thanks for making contact.

I’m not sure why you have this.

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

Regards

AJ

Default-user

i just sent a ticket on your support with login access details

Thanks

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Default sidebar not showing up on additional category, on the demo content News category is created and checking on its category/news the default sidebar shows up, i created a new category named it featured, and when i go to category/featured everything is the same but the default sidebar is not showing up.

while both categories are set to standard sidebar on post->categories->edit -> sidebar dropdown option

also we have an issue with the blog page layout, blog title not showing up, my designer has already sent you a support ticket via Croma support section.

Net-Labs

Hi circlebc

Thanks for the Response.

If your designer already talked to us via the ticket system, then we will catch and report back with him.

AJ

Default-user

Hi Aj

the blog title disappeared again by mistake we have reupload the index.php file since we didn’t knew that the fixed you did is on the file, we have asked you what changes and file you have changed but you didn’t informed us.. can you fix it again and pleaseeee inform us what changes you did to show up the blog title so in the future we can prevent this issue to happen again..

ron had replied to you via email but he said you haven’t replied anymore..

hope you can assist us with this issue again asap

Thanks

Net-Labs

I did not reply, because it was weekend and my practice is closed over weekends.

I’m working through all the requests again as we speak.

AJ

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
mylesgj Purchased

Hi again AJ,

I have been trying but still cannot get what I want, so I guess I need your help. I’d like to know if there’s a way to reduce/decrease the gap between the image and its caption, particularly in galleries. Thanks in advance!

Net-Labs

Hi mylesgj

Thanks for taking the time to touch base on the Sport theme.

There’s unfortunately no easy way to get that done. The reason for that is the different screen sizes available. The script ot change it’s calculation for each image. There’s imply not one or two lines of code that you can add to change that.

AJ

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
kenngp Purchased

Hi,

How do I change the images of the timetable banner background and the feedback banner background? Right now it shows a lot of cropped gym workout images. And since my site is based on a different theme, I would like to add my own background.

Thanks.

Net-Labs

Hi Kenngp.

Thanks for reaching out and hopefully I can help you out here.

The image to replace is in the public/styles/images folder and is called pstack.png.

You can just replace the image for the desired effect.

AJ

Default-user
kenngp Purchased

That worked, thanks.

Net-Labs

Great news.

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hallo Net-Labs,

how i can add the little Activity Slider on the Startsite?

“Tue April 1, 2014 Pilates with Jo Fernandes 10:00 – 12:00”

Thank you for Answer.

Net-Labs

Hi Simplemove.

Thanks for making contact.

The activities banner can be activated in the theme options and general tab and general sub tab bottom right.

Regards

AJ

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States

Hi there,
I’m trying to replace the pstack.png image, and even used the psd provided but the colors aren’t sitting nicely over it like it does in your pic. Once I replace it, all the colors work fine again. I don’t understand.

Net-Labs

Hi netgurus

Thanks for reaching out and hopefully I can help you out here.

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

AJ

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
kenngp Purchased

Hi,

I have a form sign-up on my slider that shows fine in the slider preview. However, when I click save and refresh my page, the sign-up does not show up. Does the slider work with form tags?

Thanks.

Net-Labs

Hi kennygp.

I’m not completely sure about this.

I think that it will work, but you will need to add additional classes to it and style it externally.

AJ

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

How i can Disable the Footer? (Newsletter, News, Contact)

Net-Labs

Hi Simplemove.

Thanks for reaching out and hopefully I can help you out here.

You should be able to just omit the widgets and the footer will not show.

AJ

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Your theme says to download the plugin : Layer Slider

but every time I do this i get this message:

The plugin does not have a valid header. Downloading install package from http://********************

Download failed. couldn’t connect to host

What can I do? it is driving me insane

Net-Labs

Hi jeremeydalyphoto.

So sorry to hear that you’re having this issue!

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

AJ

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Everytime I upload my logo it doesn’t show the logo. I have been playing around with all of the sizes ranging from 50px to 1000px and it never shows. I’ve used JPG, PNG, and they both just show nothing after I insert to post

Net-Labs

I’m seeing some permission settings especially with your previous request.

If you make contact I can assist.

AJ

Default-user

Thanks AJ,

I will be contacting you very soon on these matters.

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years
cdgaff Purchased

I need to add front content banners (the 3 feature boxes with images under the slider), but every time I try to upload any images, I either get a broken image icon (if i use the “Add to Post” button), or an error message that says “Could not set that as the thumbnail image. Try a different attachment.” (if I use the “use as featured image” link). And the tutorial in the help file seems to be a 1 min 22 second video on adding a shop page.

Am I doing something wrong? Thanks.

thanks.

Net-Labs

Hi cdgaff

Thanks for reaching out and hopefully I can help you out here.

The error message that you are getting is unknown ot me

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

AJ

  • Bought between 1 and 9 items
  • Has been a member for 0-1 years

Hello, I have noticed that I do not have the full Croma dashboard. I do not have the Front Page builder option. Also, I have followed the instructional video to import the theme slider but it is still not showing, even the I have followed it to the letter. I have re-uploaded the theme in case something was missing but, still not joy. www.bodyfixbristol.com Any help would be appreciated. Thank you. x

Default-user

Sorry, I also have noticed I have no Theme Options either.

Net-Labs

Hi Patjjohnson

Thanks for reaching out and hopefully I can help you out here.

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

AJ

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
papyjam Purchased

Hi, I cannot understand where I can change the header image in the activities pages? For instance, on your live preview : Menu>Activities>Aerobics -> where can I change the image in the header please?? tx!

Default-user
papyjam Purchased

forget my question..it’ok.. I founded!

Net-Labs

Great stuff. Glad all worked out.

  • Has been a member for 0-1 years

This is a pre-purchase question:

In the “Times” calendar, is it possible to have a calendar with the full activities (Yoga, spinning, pilates…) integrated?

http://try.cro.ma/sport/

Thanks!

Net-Labs

Hi nmonllor

Thanks for taking the time to touch base on the Sport theme.

There is a option ot bundle all activities together on one timetable.

AJ

  • Has been a member for 4-5 years
  • Bought between 10 and 49 items
  • Referred between 1 and 9 users
  • Exclusive Author
  • Greece

Hi, before I purchase your theme, I would like to ask you if I can create a homepage with the slider on top and show the events calendar agenda style and recent news on front.

Thanks.

Net-Labs

Hi ElenaNik

Thanks for taking the time to touch base on the Sport theme.

The recent news can be shown in the frontpage as well as the latest news widget, but not the agendastyle calendar.

AJ

  • Has been a member for 0-1 years

Hi I purchased the theme last Thursday I have a problem in showing the timetable banner front page and also the feedback….practically it does not allow me to change anything I can’t click anywhere everything stays the same…..I also have problems uploading the Logo! Please let me know what I can do

Net-Labs

Hi Bakeyourstyle.

Thanks for reaching out and hopefully I can help you out here.

This sounds as if some files from wordpress or the theme got hurt wit hthe installation.

If you make contact to my personal assistance line we provide assistance on this. You can contact me through my profile page here (bottom right) or my support page here

AJ

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