129 comments found

HI there,

We just bought the template but seem to get stuck during the installation. Could you help us out here?

Plaza-Themes

Hello,
You can contact us via contact form we will help you . http://www.plazathemes.com/contacts

Default-user

Thanks, Great support folks!

lumeg Purchased

We have purchased the theme and installed it successfully, but the checkout process is not working.

URL : http://54.214.34.105/alsportz/

Please assist

Plaza-Themes

Hello
You can download file http://plazathemes.com/fix1800/checkout.xml then replace app/design/frontend/default/ma_sportshop/layout/checkout.xml file by downloaded file. After change you need clear all cache ( admin > system > cache management > disabale all cache)

Where do I find the “Tutorial and detailed User guide for installation and using”. And is there no support forum for this theme?

Plaza-Themes

Hello,
If you need support you can contact us http://www.plazathemes.com/contacts , support@plazathemes.com

Hi! How do I get images on the homepage slider (like you have in the demo – 2 of sneaker and 1 of sporting gear)? Right now I have 4 broken thumnails and wheel that turns constantly.

Plaza-Themes

Hi,
You can manage homepage slider in the admin > Magentothem > banner7 > manage items .
regards,

Basbuwa Purchased

Hello,

I’ve installed the theme and everything look almost great. I’m having problems with the Prozoom function, the thumbs of the products and the featured products. I would like tot send you some printscreens of the issue.

Regards, Bas

Plaza-Themes

Hello Bas,
You can send us printscreens of the issue support(at)plazathemes.com
regards,

Default-user
Basbuwa Purchased

Fixed, thank you very much. See my e-mail for more questions I have. Thank you.

Plaza-Themes

ok, we will check and help you

Hello, We are trying to launch our Wordpress blog and I can’t get an image to show up as a header. It seems the template is overriding the wp settings. How can I get this to show up? We are on 1.8 Sportshop. Thank you.

Plaza-Themes

sorry, we don’t understand. you can provide more details . We will help you

Default-user

We have the wordpress theme Twenty Twelve and we are using it on our Magento site, which is 1.8 and Sportshop theme. When I go to make a header image for the blog or even to change the colors of text in the header for the blog – it won’t show up on the Magento side, but on the Wordpress admin it will. How can I get Magento to recognize the changes?

I hope this makes sense. here is a link to the blog. A header has been added and the text has been changed to red for the header text, but as you can see it isn’t showing it at all. http://goo.gl/GiHGVL Thank you!!

Plaza-Themes

you can make ticket and provide detail. We will change it for you http://www.plazathemes.com/tickets/

The featured products slider isnt corresponding to the featured products in the store. For example it has selected products there that when i go into their properties they have featured product = false. So I am not sure why they are in there.

Plaza-Themes

Hi,
You can make a ticket and provide your domain. We will check and help you solve it. http://www.plazathemes.com/contacts

Default-user

I’m not the only one with this problem, is common issue with this theme I though you can provide solution here for me and it would help others too.

Plaza-Themes

you can contact direct us. We will help you solve your problems

Hello 1) I have installed your theme and now the “update cart” function in check-out cart wont work. If i change the quantity update cart wil just refresh the site but not change to the new quantity. If I change theme to default it works again. What to do? 2) How do i get the drop-down cart to show on my site? Regards, Allan

Plaza-Themes

Hello,
1. You can download file http://www.plazathemes.com/fix/checkout/cart.zip and relace file on your server app/design/frontend/default/ma_sportshop/template/checkout/cart.phtml . After you replaced you need clear all cache ( admin > system > cache management > disable cache )
2. You can provide screenshots, your website info we will check it for you http://www.plazathemes.com/tickets/

Hello! We have bought this template, but we want to use the another CMS (not Magento). We need the made-up design in HTML5 + CSS + scripts, but cann’t to find it in the downloaded folder.

We found only 1 homepage in .psd in this folder (\themeforest-3510286-sportshop-responsive-magento-theme\ma_sportshop_package_1.1\ma_sportshop_design\ma_sportshop_design\psd).

We need HTML5-template of all pages (or .psd of all pages).

Please, help us!

Plaza-Themes

Hi,
You can check your email and find link download in email. We have responded your email.

Hello,

I installed this template, and I migrated my database from Joomla already. I then found that the site was not displaying correctly. I do not want to start over, as I have already migrated all of my products, and customers over to my new site. Can you let me know if there is a way to fix this, so it looks like the default layout.

URL: outarack.com

Thanks.

Default-user

I just started over, thanks thought.

Plaza-Themes

Hi,
The database from joomla doesn’t word with magento. You need find tool and change it.

Hello,

The lost password page/link does not work but everything looks correct and it seems to be theme related. Can you take a look at the issue?

Default-user

Hi there. I think your ticket system is having issues. I submitted a ticket but was issues ”#XXXXXX” for a ticket number each time I submitted it and I have not heard back from anyone. Please advise. Thanks for your help.

Default-user

I wanted to take a minute to thank you for your help on this issue. Your team was fantastic!

jbreis Purchased

gentlemen,

This model features in separate HTML pages?

We need institutional pages, plus Store. Is this possible?

Thank you.

Plaza-Themes

Hi,
It isn’t possible.

Default-user
jbreis Purchased

Finally,

We need this layout in HTML order to assemble the institutional part of the site. You have? Or similar.

Thank you!

Plaza-Themes

sorry, we don’t undertand this

Help! The theme is not working with internet explorer. Please see www.gobelinskysport.nl/site

Plaza-Themes

Hello,
You can make a ticket http://www.plazathemes.com/tickets/ and provide your website info. We will check and fix it for you

Robzwol Purchased

Hello Plaza themes. I’m having troubles that occured after some time. This is the report i get when i want to configure the Banner7 extension : Fatal error: Class ‘Magentothem_Banner7_Helper_Data’ not found in /home/mulekom/domains/xxxxx My_domain xxxx/public_html/app/Mage.php on line 546.

So, can you help me?

Plaza-Themes

Hello,
You can make a ticket http://www.plazathemes.com/tickets . We will check and fix it for you

hi, i would like to purchase this template before that can you please let me how to add sizes of shoes near Availability: In stock while user add product in cart and check out

Default-user

thanks can you suggest me template with responsive design and will work for shoes store

Plaza-Themes

This template is responsive template. You can use for your website

smoke09 Purchased

Hi! It’s possible to use in a multi store enviroment?

smoke09
smoke09 Purchased

I have the follow error: Integrity constraint violation: 1062 Duplicate entry ‘ThemeOptions_setup’ for key ‘PRIMARY’ I think the structure of the sport theme it’s no compatible and need a different arrange of the files for work properly with another. I will try this. Thank you

Plaza-Themes

You can make a ticket http://www.plazathemes.com/tickets/ and provide detail. We will change it for you

Default-user

i have uploaded .ht access file

Default-user

but same issue is there

Plaza-Themes

You can make a ticket http://www.plazathemes.com/tickets/ and provide your website info. We will help you solve it

From the smartphone (on your demo), the checkout page table have a dark background on some fields and you can’t understand too much… Please have a look.

Plaza-Themes

Hi,
You can make a ticket http://www.plazathemes.com/tickets . We will help you

Stasoft Purchased

Hi, we updated Magento from 1.8 to 1.9 and all worked fine.

After that, to have a clear installation, we unistalled Magento and we installed again Magento at version 1.9, we did “go to Magento Admin >> System >> Configuration >> Design, write “ma_sportshop” in Themes/Default input box and click “Save Config” button” but the theme doesn’t work. Is there something we’re doing wrong? or is there some tips? thanks, greetings

Plaza-Themes

Hi,
You can make a ticket http://www.plazathemes.com/tickets/ . We will check and help you solve it

Hi. My home may have 3 columns? How do I add content in the 3rd column? thanks!

Plaza-Themes

Hi,
You can add more content in the 3rd column. You can provide more detail (screenshots) and make a tcket http://www.plazathemes.com/tickets . We will help you

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