An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, tiquet, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from tiquet:
- Always provide url to your store
- Always backup your files.
- I usually give you answer in max 72 hours.
Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- We respond to messages from Monday to Friday.
Please sign in to contact this author.
Frequently Asked Questions
I have this error: Notice: Error: Could not load template /Users//Sites/opencart-V1521/catalog/view/theme/sportstore/template/module/customFooter.tpl! in /Users//Sites/opencart-V1521/system/engine/controller.php on line 71
What i should do?
You need to copy and translate customFooter.php to language you have installed.
How to set the same banners position like in your Demo.
Please take a look into my demo admin panel:
My store doesn’t not look like your Demo. Why?
It is not possible to have exactly the same as shown in the demo after installation on your own OC because you need to set the modules, images and other things manually.
In the description is a link to the admin panel. Log in and set the same as everything I have.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.