An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by tiquet

They will respond to buyers' questions via the contact form on their profile.

Go to profile

Additional information from tiquet:

  • Always provide url to your store
  • I usually give you answer in max 72 hours.

Support for my items includes:

  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
  • We respond to messages from Monday to Friday.

Frequently Asked Questions

I have this error: Notice: Error: Could not load template /Users//Sites/opencart-V1521/catalog/view/theme/sportstore/template/module/customFooter.tpl! in /Users//Sites/opencart-V1521/system/engine/controller.php on line 71

What i should do?

You need to copy and translate customFooter.php to language you have installed.

How to set the same banners position like in your Demo.

Please take a look into my demo admin panel:

  • http://www.przemyslawlobodzinski.pl/themes/SportStore/admin
  • Login: Demo
  • Password: Demo
  • My store doesn’t not look like your Demo. Why?

    Hi,

    It is not possible to have exactly the same as shown in the demo after installation on your own OC because you need to set the modules, images and other things manually.

    In the description is a link to the admin panel. Log in and set the same as everything I have.

    Regards,

    When to contact Envato Support

    Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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