An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, egemenerd, will respond to buyers’ questions and provide limited support through the following contact form.

Additional information from egemenerd:

Please take the time to read through the DOCUMENTATION included in the theme zip package and take notice of the instructions listed there, as many support related questions can be answered simply by re-reading the documentation.

Where is the help documentation?

VISIT KNOWLEDGE BASE

If you still have a problem please send me an email via following contact form. If you bought the item from another Envato account, you should add your purchase code to your email.

Where can I find my Purchase Code?

I usually respond to support requests within a few hours (max. 24 hours) on weekdays, depending on the number of requests in queue.

Support request sent during weekends or our holidays may be processed on Monday or the next business day.

Please also check your email spam box, sometimes my reply may be in the spam box…

Please sign in to contact this author.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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