An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by xRicrdx

They will respond to buyers' questions via email at

Additional information from xRicrdx:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins
  • Feature requests

Frequently Asked Questions

Redirrecting to mobile site from Desktop?

To do this I suggest reading this great tutorial by Eric Potvin

Redirecting using width?

To redirect site according to width of device, use this script at the top of your header
<script type="text/javascript">
if (screen.width <= 768 {
     document.location = "mobile.html";

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.