An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by xRicrdx

They will respond to buyers' questions via email at simecekjann@gmail.com.


Additional information from xRicrdx:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization services
  • Support for third party software and plug-ins
  • Feature requests

Frequently Asked Questions

Redirrecting to mobile site from Desktop?

To do this I suggest reading this great tutorial by Eric Potvin http://www.bookofzeus.com/articles/redirect-iphone-or-android-to-a-mobile-website/

Redirecting using width?

To redirect site according to width of device, use this script at the top of your header
<script type="text/javascript">
<!--
if (screen.width <= 768 {
     document.location = "mobile.html";
}
//-->
</script>

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

by
by
by
by
by
by