An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by pixel-art-inc

They will respond to buyers' questions via their own support system.

Go to item support

Additional information from pixel-art-inc:

Faced a problem? No worries – our premium class customer support service is always ready to help you.

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins
  • Adding any extra feature that is not the part of item

We’re in GMT +5 and we aim to answer all questions within 24 hours in weekdays. Please note that the fastest way to obtain support is to submit a request via our online Help Desk: http://pixelartsupport.ticksy.com/.

Requests received via ThemeForest comments and personal messages or email can be not addressed at all!

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.

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