An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, pixelgrade, will respond to buyers’ questions and provide limited support through their own support system.
Additional information from pixelgrade:
We live by making our clients happy and this Helpdesk aims to ensure your experience using our themes is as pleasant and easy as possible. That being said, please understand that we are not required to offer theme support, neither is this specifically included by the purchasing of our theme.
It’s important to understand that you buy the theme “as it is” and you need to adapt and use all the features at their best, instead of trying to simply change it to look or function different (which is also outside of this support scope).
Before opening a ticket please read our Full Support Policy »
Frequently Asked Questions
SASS (.scss) files are not compiling correctly.Error refering to import some “compass” files.
That`s happening because these SASS files use Compass Framework – a great utility that have cross-browser CSS3 mixins, sprite generator and many more.
It`s free and can be installed following these steps: Install Compass
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.