An introduction to support on the Marketplaces

  • Envato staff look over every item before it can be sold on the Marketplaces.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Hands-on support for this item is provided by Dannci

They will respond to buyers' questions via this item’s comments.

Go to comments

Additional information from Dannci:

Support for my items includes:
  • Responding to questions or problems regarding the item and its features
  • Fixing bugs and reported issues
  • Providing updates to ensure compatibility with new software versions
Item support does not include:
  • Customization and installation services
  • Support for third party software and plug-ins

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I want to create a section like your: WE DO PARALLAX! but I don´t know how…

Create new layout section (without title), set featured image for this section (or custom BG color).
Then into content write your h2 heading, center it and add custom font color: http://i.imm.io/Vrup.png

How to remove 3 columns from text blocks on homepage?

Find ’.section>.container>p’ in style.css and delete these lines:
-moz-column-count: 3;
-moz-column-gap:30px;
-webkit-column-count: 3;
-webkit-column-gap:30px;

How to make a map section?

You need to create brand new section and into ‘Map’ field paste generated code (embedded iframe). I recommend to generate 1920px wide map.

I create a lightbox gallery but doesn’t works… I get this message: Image cannot be loaded.

In your gallery shortcode needs to be link=”file” statement:
[gallery link="file" columns="4" ids="217,218,219,222"]

How to reorder homepage ‘layout’ sections/posts?

You can reorder layout easily – just change publish time/date for partial sections.

How to update theme?


- From http://themeforest.net/downloads download theme package.

- Unzip package (twice) = get main theme folder ‘status’ .

- using FTP: go to theme folder (“YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”)

- rename actual theme name to e.g. status_backup

- Drag and drop new (downloaded) theme folder ‘status’ into teme directory: “YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”

- do nothing with website until upload is done.

When to contact Envato Support

Authors are experts on their own items, but if you're having trouble using the Marketplaces you should come straight to Envato Support.

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