An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, Dannci, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from Dannci:

Support policy:

It is important to us to make sure that every customer is satisfied with our themes.

We’re based in Central Europe and we offer support Monday to Friday, 09:00 to 18:00 CET (GMT+1). Depending on time differences, please, allow up to 24 hours for us to get back to you. All the requests submitted on weekends will be handled on Monday.
Support is provided only to verified buyers. Please enter ‘Item Purchase Code’ in support ticket.

Support for our items includes:

  • Responding to questions or problems regarding the theme and its features

  • Fixing bugs and reported issues in a fresh theme install

  • Providing updates to ensure compatibility with new WordPress versions

  • Help working with the theme, in case it’s not covered in the documentation

Item support does not include:

  • Customization and installation services

  • Support for third party software and plug-ins

  • Adding new functionality to theme

  • Fixing errors which may occur after theme customization

  • “Learning WordPress” – general, core related, support and how to’s (please, use forums for that)

Support for our clients is provided only through our support ticket system that can be found here:

Before asking questions within the support page, please be sure that you have read the file documentation which came packaged with your download.

Full support policy

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

Frequently Asked Questions

I want to create a section like your: WE DO PARALLAX! but I don´t know how…

Create new layout section (without title), set featured image for this section (or custom BG color).
Then into content write your h2 heading, center it and add custom font color:

How to remove 3 columns from text blocks on homepage?

Find ’.section>.container>p’ in style.css and delete these lines:
-moz-column-count: 3;
-webkit-column-count: 3;

How to make a map section?

You need to create brand new section and into ‘Map’ field paste generated code (embedded iframe). I recommend to generate 1920px wide map.

I create a lightbox gallery but doesn’t works… I get this message: Image cannot be loaded.

In your gallery shortcode needs to be link=”file” statement:
[gallery link="file" columns="4" ids="217,218,219,222"]

How to reorder homepage ‘layout’ sections/posts?

You can reorder layout easily – just change publish time/date for partial sections.

How to update theme?

- From download theme package.

- Unzip package (twice) = get main theme folder ‘status’ .

- using FTP: go to theme folder (“YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”)

- rename actual theme name to e.g. status_backup

- Drag and drop new (downloaded) theme folder ‘status’ into teme directory: “YOUR_HOSTING_ROOT/YOUR_SUBDIRECTORY/wp-content/themes/”

- do nothing with website until upload is done.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.