An introduction to support on Envato Market

  • Envato staff look over every item before it can be sold on Envato Market.
  • Technical items contain help files to introduce you to the item and its components.
  • Authors can choose to support their items but this is optional and may vary.

Author support for this item

The author of this item, ThemeBlvd, will respond to buyers’ questions and provide limited support through their own support system.

Additional information from ThemeBlvd:

All Theme Blvd support for Jump Start customers and ThemeForest customers is offered through our shared support system at support.themeblvd.com.

= How to get support =

Step 1: First you need to obtain your purchase code from ThemeForest.net. Login into the Envato account that you purchased the theme with, go to ThemeForest.net > My Account > Downloads, and download your license certificate, which will contain your purchase code. (See screenshot)

Step 2: Register for an account and login to our support website, go to My Account > Licenses, and add your purchase code. (See screenshot)

Step 3: Post your question in the appropriate forum for the product you have purchased.

= Support Terms =

http://support.themeblvd.com/help/#terms

Note: These support instructions are for WordPress themes only. We do not provide direct support for HTML themes.

= Having trouble getting access to support? =

If you’re having trouble accessing support, simply post in the Item’s comments and we will be glad to help you get access to the support forum. Or if you have not purchased the theme, we’d be glad to answer any pre-sale questions there, as well.

Go to item support

Common WordPress Installation Issues

Missing style sheet error when installing the theme

A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.

When to contact Help Team

Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Help Team.

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