77 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Honestly, the 17$ best spent of my life: the design is very high quality and the website is easy to customize. It would take a lot of time for me doing a website worse than the one i bought! Keep doing the good job men!

TrueThemes

Thanks so much for the kind words my friend! We’re so happy that you’re pleased with everything.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • United States
jspierre Purchased

More like a design package than a template – this template has everything and so many customizable options and it is so easy to set up – it is honestly one of the best documented themes I’ve ever worked with. Plus, the support is OUTSTANDING . I had a problem with one of my pages and they had it resolved for me in no time! The price is really a steal – it is worth much more than $17!

TrueThemes

Thank you so much for your kind words my friend. We’re so very glad that you’re happy with everything!

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Great layout. I’m really interested in purchasing this template. However, I see issues with IE8 .

The site is not responsive in IE8 .

Also, the main menu is not behaving right in IE8 either: When I resize the browser window to about 700pixel wide and hover over the drop-down menu, the content drops and slides all of the way to the left of the browser’s window. Please take a look at the issues above to see if it’s possible to fix them before I purchase. Thanks again.

TrueThemes

Hey my friend,

Thanks so much for your interest in Sterling.

Sterling uses @media queries for the responsive design which is not supported by IE8 . The good news is that their are no mobile devices which use IE8 so there’s no need for responsiveness in this browser.

As per the menu, we’ve tested on our end and it seems to be working nicely in IE8 . If you wish to view it at a different browser width first switch to the width you’d like to view (ie 700px) and then refresh the page. This will properly load the menu for you.

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

On the last note, your Sterling WP skin has exactly the same issues.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Interested in the theme, but wanted to know are you using media queries for the responsive design?

TrueThemes

Hey my friend,

Thanks so much for your interest in Sterling.

Yes we are using @media queries for the responsive design.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
jwhitmer Purchased

This is a great template and has been very easy to get working. How do I change the color of a <input type=”submit”> button, like on the contact form?

Thank you, Jason

TrueThemes

Hey Jason,

Thanks so much for the kind words. We’re so glad you’re finding the Sterling template easy to work with.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
egotec Purchased

On the whole I am very satisfied but i found a bug with the IE 8 in the sitemap, can you fix this?

Greats Patrick

TrueThemes

Hey Patrick,

We’re very happy to have a closer look at the bug for you.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Hello,

In the product description you say this is a framework based template. I wanted to know if it is a famous framework or one of your own.

Thanks,

Marcel.

TrueThemes

Hey Marcel,

This is a framework of our own.

Cheers my friend :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

I also forgot to ask if HTML version comes with PSD included. Thanks.

TrueThemes

Hey there,

Yes, Photoshop PSD and Fireworks PNG are both included.

Cheers :)

Default-user

Thanks for your reply!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I can’t seem to upload this theme on wordpress. It says it is missing the css files. I also can’t see a zip file. Are you able to help please?

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Can you please help with this error:

Unpacking the package…

Installing the theme…

The package could not be installed. The theme is missing the style.css stylesheet.

Theme install failed.

TrueThemes

Hi,

Yes sure thing my friend.

This is the HTML version of the Sterling template, not a Wordpress Theme.

You’ll need to purchase the Wordpress version of Sterling which can be found here: http://themeforest.net/item/sterling-responsive-wordpress-theme/2320578

We don’t have any access to provide refunds to your account so if you’re interested in receiving the credit for HTML version please kindly reach out to the Envato Staff and let them know of the mixup. Their support can be reached via: http://support.envato.com

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Thank you very much. I have now purchased the right theme and uploaded it successfully. I appreciate your prompt reply.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Ugeeeen Purchased

I’m very disappointed by the support. I sent a message saying that on some browsers the theme prevents the browser zoom to work as expected (zoom+ -> everything becomes bigger except from the text); they said it was not true and that increasing the Zoom level on any browser actually increases the text. When (after a few messages) they realized that on Firefox it works but on Chrome and Safari (at least on Mac) I was right they said it is not a bug, because the theme is a responsive theme and it needs to disable font scaling to be displayed properly on mobile.

TrueThemes

Very sorry to hear that you’re dissapointed by our support. We do our best to answer all questions to the best of our ability.

Is there still something unresolved that you need us to tackle? We’re here to help.

Cheers my friend :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Hello. Before I buy this HTML 5 theme. I have some HTML and CSS experience (not an expert yet) but should I be concerned if I do not have any experience with HTML 5 ? Please advise?

TrueThemes

Hi There,

HTML5 is very similar to regular HTML . Much of the code will look very similar to what you are used to. HTML5 has some new selectors such as <header>, <footer>, etc, but all of the logic and functioning is the same as original HTML .

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Elite Author
  • Exclusive Author
  • Has been a member for 6-7 years
  • Author had a Free File of the Month
  • Most Wanted Bounty Winner
  • Referred between 200 and 499 users
  • Bought between 100 and 499 items
+3 more

Perfect theme, thnx ;)

TrueThemes

You’re very welcome my friend!

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years

Was wondering if there are left and right buttons to control the home page rotator?

TrueThemes

Hi There,

Slider arros are not available at this time however we plan to add very soon.

Cheers my friend :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years
Nebrasco Purchased

Hi,

I noticed this template has been updated since the 6th of October. Could you please mention what is updated, since I already implemented the original (August).

Thanks!

TrueThemes

Hi my friend,

The Sterling HTML version has not been updated, this was only an update to the Sterling Wordpress version.

The updates include things that are not prevalent to the HTML version (WooCommerce Plugin Support, Admin + Wordpress optimizations, etc)

Cheers my friend :)

  • Bought between 50 and 99 items
  • Has been a member for 2-3 years

Hi! I´m interested into buy this templete. Question… does it still present problems with Internet Explorer?

TrueThemes

Hey There,

Thanks so much for your Sterlig interest.

There are currently no known issues or bugs with Internet Explorer. Please just note that Sterling is not fully compatible with older versions of Internet Explorer since they have very little user base these days (IE7 and below).

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Hi again!!

I just bought this template. It displays PERFECT when I open the original files but after I open the “home” files with DW and I just change the titles, IE8 displays two problems…

1.- Permission denied html5.js Line3 2.- Permission denied jquery.prettyPhoto.js Line: 898 Code 0 Char: 3 URI : file //js/jquery.prettyPhoto.js

Can I send the screens to any email?

Regards!!!

TrueThemes

Hi There,

We’re very happy to have a closer look and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi, I would like to buy this them and wonder whether it has pricing tables. If not could you include include a page of pricing tables in the next release?

Thanks Kem

TrueThemes

Hi Kem,

Pricing Tables are not currently built into the theme but we’ll definitely consider them for a future release.

Cheers my friend :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Excellent template. You might consider a login page and perhaps formatted tables in your next releases.

TrueThemes

Thanks so much for your kind words and recommendations. You rock!

Cheers :)

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