TrueThemes

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1651 comments found.

My boss bought the Sterling theme a while ago, and wordpress is asking me to come here to update it. Is there any way to download the new version without paying? Or do we just have to purchase the new version?

Yes. Updates are free for life and are available for download in the “Downloads” section of the Account section.

You must login using the account that originally purchased the template in order to receive the download.

Here’s a mini tutorial from Envato about how to download files: https://help.market.envato.com/hc/en-us/articles/202501014-How-To-Download-Your-Items

hope this is helpful :)

Cheers

hello true themes…..i am facing this issue with reinstallation

content/themes/Sterling/framework/truethemes/metabox/init.php:37 Stack trace: #0 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/framework/truethemes/metabox/init.php(37): spl_autoload_register(‘cmb_Meta_Box::a…’) #1 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/framework/framework_init.php(39): require_once(’/homepages/8/d5…’) #2 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/functions.php(39): require_once(’/homepages/8/d5…’) #3 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-settings.php(369): include(’/homepages/8/d5…’) #4 /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-config.php(49): require_once(’/homepages/8/d5…’) #5 /homepages/8/d5 in /homepages/8/d597744927/htdocs/clickandbuilds/SmartGauge/wp-content/themes/Sterling/framework/truethemes/metabox/init.php on line 37

Yes, we will assist with your installation and then we please ask that if you require additional support to please extended your support package.

Support can be extended right here on the Sterling item page or from the downloads section of your ThemeForest account.

Here are more details from Envato about Support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support

Thank you :)

I have submitted a ticket but am yet to hear back. I hope i am not been overlooked.

hmm very interesting. we do not see your ticket in our support queue.

would you be so kind to please email us your support request directly? thank you info@truethemes.net

I want to add a backround image to one of my accordion. I tried it with this inline style:

Its not goin behind its going between my text lines.

What can I do?

Thx

Daniel

Hi Daniel,

Can’t guarantee a solution on a customization solution but we’re very happy to take a closer look and help you to resolve this issue.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

martian7

martian7 Purchased

Hello, we have Version: 2.6.0 of the theme installed and LayerSlider WP Version 5.1.1, we have an issue where the URL links on the sliders dont work anymore. They used to work, but after upgrading do not.

I have tried shutting off all plugins except for Layer SLider, but it still didnt work.

How can we fix? You can see the slider and the click for more info buttons do not work: http://somspiritualcenterla.org/test-page

Thanks!

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

martian7

martian7 Purchased

I just tried to login to make a ticket but I keep getting an error message: Woops! An error has occured. Please email us directly at…

So I emailed you. Thanks!

khassell

khassell Purchased

THe LayerSlider WP plugin that came with the theme is no longer working. What can I do about this?

Sasni

Sasni Purchased

Site options don’t work with PHP 7 ?

Hi There,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

gregorh

gregorh Purchased

Hello Support, I took over a client site and he uses Sterling theme, I also bought a license a while back but never used it for a live page:)

Now, with the site of my new client, I have two problem regarding Slider Revolution that comes with your theme:

1. Problem: I pasted the slider code in the page editor field to show it in the header of that page, which works fine, but I can’t see/access the sliders navigation arrows or bullets or tabs or any navigation that SLider Revolution usually offers.

2. Problem: Using a Slider Revolution short code pasted into a page or post main content field does not work at all: No slider shows up.

- Last version of Sterling theme and - included version of Slider Revolution installed.

Thanks, Gregor

Hi Gregor,

We’re very happy to help :) .....we’ll just need to gather login details to help further troubleshoot this issue.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

eteague

eteague Purchased

Keep getting a “Site not found” message when I try to go to http://support.truethemes.net/entries/507081-how-to-upgrade-theme-to-latest-version.

What’s the best way to update the theme?

Hi There,

Our Help Center has moved to https://help.truethemes.net

Here’s the direct link to theme upgrade instructions: https://help.truethemes.net/knowledge-base/how-do-i-update-my-theme-to-the-latest-version/

If there’s anything further we can do to assist, please contact us via our secure Help Center and our support team will be delighted to help you.

https://help.truethemes.net

Thank you :)

drakkar1

drakkar1 Purchased

Hi, I’ve updated and installed the Sterling Theme 2.6.0 with Wordpress 4.5.3 and the site is not working correctly now. All pages give 404 error except for the homepage. I’ve disabled the LayerSlider Plugin cause it have deprecated functions. But the problems persist. Are you aware of this ?

Hmm very interesting…

Sterling 2.6.0 is installed alongside Wordpress 4.5.3 on the live demo and everything is running smoothly….the error could perhaps be caused by an incompatible 3rd-party plugin?

We recommend to temporarily disable all plugins and try the site again. If the error is fixed you can turn on each plugin one at a time, and re-test the site each time to pinpoint the plugin which is causing the issue. You might also consider re-installing Wordpress 4.5.3 just for good measure.

If the above items do not resolve the issue, we’re very happy to take a closer look and help you to resolve.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

drakkar1

drakkar1 Purchased

Thank you for your reply. In facts, it was related to a 3rd-party plugin.

Cheers :)

hankins27

hankins27 Purchased

I recently purchased the Sterling theme (have used it previously and really like it) but the zip file doesn’t contain the sample data. I’ve watched the tutorial videos and they mention loading the sample data from the zip file. Is there somewhere where I can download the sample data files? Thanks!

Hi There,

When downloading, please ensure to download “All Files and Documentation”. The sample data is included in that ZIP package.

For future support, or if there’s anything further we can do to help, please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you.

https://help.truethemes.net

Thank you :)

desioart

desioart Purchased

Hi, Wordpress 4.5.3 and the Sterling Theme 2.6.0 working correctly? Is it possible update WP to the latest version with Sterling Theme 2.6.0?

Hi There,

Yes the live demo is running Sterling 2.6.0 with WordPress 4.5.3 – everything is running smoothly :)

Thank you

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