1475 comments found

batched Purchased

Hi TT support. How to add “homepage jquery” page template to the list of templates? there is “homepage jquery + sidebar” but I need page without sidebar.

TrueThemes

Sure thing my friend.

The jQuery slider can be added to any page template so one can choose the “Full Width” page template for easy setup.

Details for setting up a slider can be found here: http://vimeopro.com/truethemes/sterling-wordpress-theme/video/42783234

Also the latest version of Sterling now allows for unlimited Sliders throughout the site. We’ll be adding a new video to outline this feature however in the meantime one can follow similar steps from our Karma theme slider setup: http://vimeopro.com/truethemes/karma-4/video/83691845

For additional assistance please use the links below to submit any question(s) as a Ticket on our TrueThemes HelpDesk so that our dedicated support team can gladly provide additional assistance.

Thank you :)


TrueThemes HelpDesk:

Chrypter Purchased

Hey there,

first on NICE THEME! Really good work guys :) But i have one question. The Logo is too small! Is there any option that i can make it bigger? Thanks for your Answer.

Greetz Chrypter

Default-user
Chrypter Purchased

Oh already found it in the style.css but thanks anyway :D

I know there is a checkbox feature in the admin panel to turn on/off the sticky header, which i have it set so it doesn’t follow you down the page, but on mobile, it stays at the top, only allowing a very little room to scroll. i noticed on another sterling users site (www.ballardwrestling.com) they were able to have the whole page scroll on mobile. how can i achieve that same effect? Thanks!

TrueThemes

Sure thing my friend

The ‘non-sticky mobile menu’ was introduced in Sterling version 2.2.1

Sterling now includes a checkbox feature in the admin panel to toggle the sticky-menu on mobile device.

Simply upgrade to this latest version and toggle the option under: Appearance > Site Options > Interface Options.

Instructions for upgrading theme: https://support.truethemes.net/?faq=how-to-upgrade-a-wordpress-theme-to-the-latest-version

Thank you :)

Default-user

Upgraded! Got it, thank you!

Hi. I have a problem with Sterling theme. I use a plugin to download files from Google Drive that should look like: http://goo.gl/gIZRa1 (pic from another blog with no Sterling Theme).

But with Sterling Theme look very bad: http://goo.gl/ia06uz

What I can do to fix it? Thanks.

TrueThemes

Hi,

We’re very happy to provide assistance with this.

It looks like a small bit of CSS will align things nicely.

Please use the links below to submit a Ticket on our HelpDesk so that our dedicated support team can gladly preview the website and provide a solution.

Thank you :)


TrueThemes HelpDesk:

Default-user

Ok. Thank you.

Any Uber Menu support yet? You spoke of it a year ago in the comments. Thanks

TrueThemes

Hi,

Apologies but no Ubermenu support for Sterling theme at this time.

Hi. I have a problem with filterable gallery. The filterable gallery no show correctly my post category. I explain:

My post category: http://goo.gl/48WqcF

My “Gallery Settings” setup on gallery page (filterable gallery template): http://goo.gl/jFM0SB

I must to see all the post with my 4 category and “All” at the top of gallery page. It´s ok? But the gallery page show only “All” + nothing ( http://goo.gl/hunZfC ). If I choose “Módulo I” in category the gallery page show “Módulo III” posts and if I choose “Módulo II” then show “Módulo IV” posts. Any other option show nothing.

Thanks!

Default-user

Sorry. I submit a Ticket. Thank you.

basyir Purchased

Hi TrueThemes,

I’ve got this error in my site when I’ve activated the Sterling theme. And it’s keep creating “Core Files” in my disk space until my disk space full. I’m using latest Sterling version.

-- [18-Aug-2014 01:34:27 UTC] PHP Warning: Invalid argument supplied for foreach() in /home/username/public_html/optinpressor.com/my/wp-content/themes/Sterling/framework/truethemes/metabox/init.php on line 125

Please help me asap to solve this error log issue.

Cheers.

TrueThemes

Sure thing my friend.

It looks like this error is coming from a 3rd-party plugin since Sterling does not create any files on the server.

We’re very happy to take a closer look at this issue and provide the best solution.

Please use the links below to submit this question as a Ticket on our TrueThemes HelpDesk and our dedicated support team can gladly provide further assistance.

Thank you :)


TrueThemes HelpDesk:

Default-user
basyir Purchased

Thanks, I will submit a ticket now. I’m not sure which plugin is affected this issue. Sterling theme also comes with some premium plugins which are recommended to install, right. Like to hear you in the support ticket soon.

Default-user
basyir Purchased

And also now there is no more option to upgrade in the “Upload” Theme section for Sterling theme in the latest version of Wordpress.

vmialik Purchased

Theme has a bug that was brought up by the Timely Event Calendar developer folks, here is the issue:

https://time.ly/forums/topic/conflict-with-duplicate-post-plugin/#post-148079

Thanks, please let us know when we can expect this fix in the next release?

TrueThemes

Hi my friend,

Thank you very much for sharing this information.

We’re very happy to implement an immediate fix on your website and then include that fix in the next update release of the theme.

Please use the links below to submit this information as a Ticket on our TrueThemes HelpDesk and our dedicated support team can gladly provide the fix.

Thank you :)


TrueThemes HelpDesk:

dmakerz Purchased

Hello,

since i updated the theme, the logo size and default text size have been changed, too much small for me … ? And another thing is the footer change too, he is not centered as always, now on the left !

Do you have any idea please ?

www.brusselscapital.eu

Thank you

TrueThemes

Hi There,

We’re very happy to provide assistance with this.

We just need to please take a closer look behind the scenes of the website to determine what has caused the issue and provide the best solution.

Please use the links below to submit this question as a Ticket on our TrueThemes HelpDesk and our dedicated support team can gladly provide further guidance.

Thank you :)


TrueThemes HelpDesk:

hawkit Purchased

Hello,

Could you please tell me if the theme is okay to use with WP 4.0? Thank you. --JM
TrueThemes

Hi JM,

Yes we’re running the live demo site on Wordpress 4.0 and everything is running nice and smoothly.

Thank you :)

hawkit
hawkit Purchased

Thank you very much for getting back to me so quickly. :-)

9.8.14 (urgent)

Need to know …. this theme good for a WP newbie? May use for corporate wellness site. E-commerce, calendar to added later.

No CSS. Zip.

Also … can blog be featured on HOME page in one column, with other things?

Thanks and await your kind (and fast) reply!

TrueThemes

Hi There,

Thank you for your interest in the Sterling theme!

Yes Sterling is a great option for anyone new to Wordpress. It requires no coding knowldegde and includes a full set of Training Videos to help get your website up and running: http://vimeopro.com/truethemes/sterling-wordpress-theme

Please feel free to give us a shout with any additional questions.

Thank you :)

Crusad3r Purchased

I need some help! :(

I purchased theme and installed for client and after the fact of having a prebuilt site they would like some changes made and i cant figure out how to do. I will pay if needed but if you have examples of how can achieve that would be awesome. thanks

1. I changed the site to box width. i need to make the jquery slider fill the entire area and just be an image. with no margins/padding anywhere.

2. need a 3 menu location. Right now there are 2 , header and footer, i need to add a menu to below the slider. how can i create a new menu and pull it into that area with the same stylings as the header menu ?

any help would be greatly appreciated.

TrueThemes

Hi There,

Thanks so much for your Sterling purchase, we are very happy to help.

Please use the links below to submit this question as a Ticket on our TrueThemes HelpDesk and our dedicated support team can gladly provide further guidance.

Thank you :)


TrueThemes HelpDesk:

JP_HML Purchased

Sterling Theme: logo is behind the menu text in normal workstation screen. Do somebody know how to get logo forexample above or some other place?

TrueThemes

Sure thing my friend we’re very happy to provide assistance for your questions.

We just need to see working version of the website to determine the error and provide the solution.

Please use the links below to submit this question as a Ticket on our TrueThemes HelpDesk and our dedicated support team can gladly provide further guidance.

Thank you :)


TrueThemes HelpDesk:

JP_HML Purchased

Gallery pages not working – when I test by demoXML-files, it works, but if I change something, gallerypages items disappear. In my sites there is no templates of gallery (like training videos)

Default-user
JP_HML Purchased

Hello, I found answer. In the video there was site templates, but in my theme there was a another place, where I can put the columns—and now it is working…

TrueThemes

Great to hear! :) please see our comment below about HelpDesk and pls reach out to us if any additional questions.

Awesome theme! Super pleased with how easy this was to install and get going, thanks!

Mark R. – NY Long Island Web Design

TrueThemes

Really glad to hear it Mark. Thanks for your feedback! :)

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