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1637 comments found.

On my homepage slider using Sterling and layerslider, there appears to be a shadow on the top and bottom of the slider what is blocking the ability to click the slide and link to a page. Is there a code to fix this?

Hi there,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

vnonj

vnonj Purchased

Hi !

First of all, I really love your theme.

I would like to use t the Jetpack Comments who replaces the default comment form with a new comment system that has integrated social media login options.

I tried with another theme, it works very well, but it doesn’t work with Sterling theme. I searched some help with Jetpack and they indicated this page that say maybe the theme uses an old way of displaying comments : https://jetpack.me/support/comments/troubleshooting-jetpack-comments/

I really would use the comments system of Jetpack, please could you help me ?

Thank you :grin:

Valérie

Hi There Valérie,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Thank you for your help. Valérie

HI author, I am new here… Anil from india, i want purchase theme. But before purchase i have question regarding this. My friend purchase theme and admin panel is very slow to open , could you clear, why it is slow ? before i proceed .. Also what about the support if i buy without Extend support to 12 months. ?

Thank You, Anil.

Hi Anil,

First, lets talk about the 12 months of support. When you purchase the theme it will come with 6 months of support, so you actually do not need to purchase the 12 months right away.

As for the slow admin panel. Its tough to say. Every theme install is a different scenario. I can tell you that every install I have tested it runs fast. So your friends issue could be due to the server or it could be due to a plugin they have installed. If after your purchase you encounter such a problem, feel free to submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Thanks for your usefull reply. I will purchase it asap

Thanks ,

Anil

Hi. The left nav on our site isn’t getting styled like your demo page (http://themeforest.net/item/sterling-responsive-wordpress-theme/full_screen_preview/2320578) .... is there a theme or setting somewhere to enable these styles?

figured it out. You can’t have a parent/child relationship in the left-nav menu. The CSS is only set up for sibling-items only.

Awesome, thanks for posting your solution!

Cheers :)

Hi, our arrow down icon for submenue is missing it only shows a little square – how can I fix this?

I guess it´s all about this css style:

.has_submenu > a::after { content: “?”; position: absolute; right: -11px; top: 0; }

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

I can see that your ThemeForest account displays the ‘Support Expired’ badge. You can extend your support right from within the ‘Downloads’ section of your Dashboard here on ThemeForest.

Thank you :)

Hi Everyone,

Sterling 2.6.0 has just been released and now available for Download.

Please see this important news about upgrading from Sterling 2.5 to Sterling 2.6.0

https://help.truethemes.net/knowledge-base/new-updating-server/

Thank you :)

I just bought this theme for the 3rd time and am trying to get support. My old credentials are not working and I tried signing up for support using the new purchase code and your website is not responding. Please help.

I just bought this theme for the 3rd time and am trying to get support. My old credentials are not working and I tried signing up for support using the new purchase code and your website is not responding. Please help.

I still can’t create an account. An error message comes up. I am going to try and reset my old support password.

No, that didn’t work either. Can someone just send an email and we can get support that way?

hmm very strange. the login is working nicely here on our end. We are happy to assist by email, we’ve just sent you an email :)

Thank you

Just curious, does this theme offer CSS Classes, where little icons can go next to the items in the navigation bar? That would be sick.

Hi There,

That feature is not offered at this time, but a super cool idea! Perhaps it will be added in a future release of the theme.

Thanks :)

I can’t seem to get my blog page to show the sidebar I have… the sidebar will show up on pages, but I can’t get it to show up on my blog page. Any thoughts?

Hi There,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

Hello. Does it come with WPML or any multilingual solution? Thanks

Hi there,

Yes Sterling is fully tested and compatible with WPML plugin: https://wpml.org/theme/sterling/

Thank you :)

But doesn’t include WPML, right? I just heard they don’t license it for themes, I would have to acquire separatedly. Thank you for the attention!

Yes that’s correct. WPML is a separate plugin. Thank you :)

Muvella

Muvella Purchased

Hi there, for some reason the Shortcode manager is not available in the WYSIWYG editor. Any idea how I can get it back?

Hi There,

This sounds like a minor JavaScript conflict likely coming from 3rd-party plugin.

We’re very happy to take a closer look in your Dashboard and help to resolve this issue.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

fun119

fun119 Purchased

Hi is the theme functioning with WP version 4.5?

yes :)

Wordpress admin dashboard runs really slow with sterling theme. If I switch themes it loads fast. Could you help me fix this?

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

I am having problems with the sidebar not shown me, only the contact section is working, then the products and other pages do not go

Sure thing my friend,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

erinok

erinok Purchased

Hello, I had a bunch of YouTube video on a page, and they just got stripped out. I put them in by copying the embed code from You Tube, opening my page, clicking the Text tab, and pasting in the code. Is there a reason they got stripped out? I just want to avoid this happening again. Thank you

Hi There,

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

I’ve searched the comments for this answer but couldn’t find it so I thought I would throw it out there. I a wanting a different header image for my Blog page. I tried using your featured image area, but it is not showing up on my page. Is there a way to have a different image like this on only one page? Thanks!

Hi There,

All theme support is conducted via our TrueThemes Help Center.

Please submit a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

mouretDK

mouretDK Purchased

line 120 in themes/Sterling/framework/admin/admin-interface.php gave us problems. We could not save the theme settings – because of the use of the deprecated ereg() function… replaced with $IE8 = !!preg_match('/MSIE (6|7|8)/', $_SERVER['HTTP_USER_AGENT']);

Hi There,

Please submit this message as a Ticket using the link below and our dedicated Support Team will be delighted to help you with this.

https://help.truethemes.net

Thank you :)

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