1557 comments found

Hey, I know I was not supposed to edit the functions.php file but I did and copied over the wrong script. Now I have a white screen instead of a site. How do I go about fixing this?

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Carol52 Purchased

I’ve already bought and used the Karma theme (and liked it very much) and am now looking at Sterling for a simpler website. One thing I liked in Karma was the shortcode to list posts by category within pages (not just in widgets). Is there anything like that in Sterling or would that require a plug-in?

TrueThemes_Team

Hi there

Thank you so much for your interest in Sterling Theme.

Yes Sterling Theme also offers a a Blog Posts Shortcode that can list Posts by Category. You can also see that Shortcode in the Theme’s Demo Page.

Have a great Sunday :)

Cheers

Is the theme compatible with wp 4.1.1?

Thank you

TrueThemes_Team

Hello

Yes Sterling is compatible with WP 4.1.1
We keep all our Themes up to date and compatible with latest release of WordPress.

Cheers

kimi65 Purchased

Hello, also already using Karma and now setting up a client side with Sterling which is really an adorable theme, too. - I just ran into the problem that I need to implement a revolution slider within a page content but this doesn’t appear. – Is this option disabled??? Would really need it! - I realized that Sterling has less features than Karma which really developed very nicely over time. Are you planning similar updates for Sterling?

Cheers kimi65

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

NOT including the plugins in the downloaded theme is a major issue for people that try and install the theme for working in WAMP or another offline development box.

Why would you not include the plugins? People can always update them later, but if they aren’t there, it is really hard to use nothing to develop offline.

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

What is the latest version of Sterling? Your log here: https://support.truethemes.net/?knowledgebase=sterling-changelog mentions twice v2.2.2

The reason I ask, is because my gallery now says “all” instead of showcasing all my gallery items….

Are we now on v2.2.3? and will this fix my problem?

Thank you

TrueThemes_Team

Hello

Sterling Theme’s most up to date version is v2.2.2.

As noted, all Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hi,

I have purchased the theme but would like to know how to add the first and second column of the footer. http://puu.sh/hiVgQ/849439329c.jpg I would like to add our company’s logo and a little bit of writing as you have. I would also like a way to capture email addresses in the footer for our newsletter. How do I add these?

Thank you!

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hey are you guys working on another up and coming update on the Sterling theme for Wordpress 4.2? I have noticed all these emails coming into my mailbox from Envato on theme/plugin upgrades because Wordpress core is changing the way the query and taxonomy system works because of existing vulnerabilities that were being exploited.

Currently sitting on Wordpress 4.1.3 and using Sterling 2.2.1 and just feeling a little bit concerned..

TrueThemes_Team

Hello there

We are currently reviewing all code in our WordPress products to ensure everything is safe with no vulnerable code.
If any is found, then updates with the fixes will immediately be released.

Regards

mayela Purchased

I got an email with the uptdate. What is the last version ? i have Version: 2.2.2

TrueThemes_Team

Sterling Theme’s most up to date version is 2.2.2
https://support.truethemes.net/?knowledgebase=sterling-changelog

Cheers

I updated the theme did not become responsive … why ???

http://www.weemed.it/
TrueThemes_Team

Hello

That is becasue you disabled the Responsive Design setting in Site Options panel.

As noted, all Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

hi,

just wondering why everytime i go to click on a different page than my home page such as contact us it comes up as 404 – File or directory not found.

why is this??

i need to edit these pages

thanks

TrueThemes_Team

Hello

That is likely because of your Permalink structure which is not working due to your server settings or not having mod_rewrite enabled.

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hi,

I have accidentally deleted the code for the 3 service wide images under the banner on the home page can you please send me the code for this??

TrueThemes

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links below to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hi,

Pre sales question – Does the inbuilt form builder support file attachments and drop-down lists like Contact Form 7?

TrueThemes_Team

Hi there

Really sorry but unfortunately the Theme’s Contact Form does not support file attachments.

Cheers

Hi Guys,

A quick question for you – I suppose there’s no easy way of changing the layout of WooCommerce related pages to left sidebar?

Is the only way to achieve that through overriding WooCommerce templates as you show example at https://support.truethemes.net/?knowledgebase=woocommerce-plugin-template-overriding-sterling-wordpress-theme or is there an easier way?

Cheers.

Default-user

like… would there be a way to correctly adjust the code in Sterling/framework/extended/woocommerce.php to achieve the left sidebar layout?

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hello,

I’m using Sterling 2.3. Located in the theme settings panel “Activate Sterling 2.2” option is? It’s better to be active or passive? My English is not very good, sorry.

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

mysamed Purchased

hi windows 2008 plesk 12 server on template error bug and slove timthumb not work and very error please testing on windows plesk and fix all problems

thanks :)

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

Please access our private and secure Help Center and our Support Team will be happy to help.
TtrueThemes Help Center

Thank you :)

DocCohn Purchased

I have the Sterling theme. When I have issues, the support has been fantastic in my experience. They spend a lot of time troubleshooting an conflict I had on my WordPress site.

Thank You

TrueThemes_Team

Thank you so much for thew amazing feedback!

You rock!

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