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how can i see prior support tickets from https://support.truethemes.net/?ticket=35194 ? – with the new site move, all references to prior tickets appear to be gone
We’ll be happy to provide assistance. All Theme Support is provided via the Help Center.
Please access our new private and secure Help Center and our Support Team will be happy to help.
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Can you please update the right side column on themeforest for this Sterling theme to let everyone know this theme (great theme btw) is compatible (tested etc..) with Wordpress 4.3 and all future versions for that matter. This saves us all searching the comments section to see if someone has asked the same question. I see you answered another question about WP 4.3 compatibility 14 days ago, but still the side bar ‘software version’ says it’s compatible up to 4.2.
Yes sure thing. Right sidebar has been updated. Thanks so much for this!
Sterling v2.5 is released and now available for download. This is primarily a maintenance release with some cool new features.
Full changelog can be seen here: https://help.truethemes.net/knowledge-base/sterling-changelog/
Hope you enjoy
Is this a major update like performance and stability? Because I tweak a couple things in this theme. This will be gone if I do the update.
Sterling 2.5 is not a massive core update but it does include some nice new features.
Full details of the changes found here: https://help.truethemes.net/knowledge-base/sterling-changelog/
I have activated the Sticky Sidebar feature. But it does not work.
All Theme Support is provided via our Help Center.
Please submit a Ticket using the link below and our Support Team will be delighted to help.
Hello, I just register me this morning in https://help.truethemes.net/wp-login.php?checkemail=registered but still I wait the password, I need some support, thanks
Sure thing my friend.
Not sure what happened with the auto-generated response but we just went ahead and emailed over the login details.
The email is coming from info@truethemes
...and we sent it to: info@nexovirtxxx
(xxx for your privacy
Just let us know if the login details still didn’t come through
I have a problem with my secon level nav. The arrow icon is not shown. There is only an orange sqare shown. I guess all the paths are matching ; ( What could be the problem?
Heres a screenshot:
Thanks so far!
Sure thing Daniel, we’re happy to help!
Theme Support is provided via TrueThemes Help Center.
Kindly submit a Ticket using the link below and our Support Team will be delighted to help.
Thank you so much for a wonderful theme! I’ve used a few different WP themes, and this is by far my favorite one! I was wondering where in the css I can change the drop down menu’s to not have so much padding around the links? Thanks!
Sure thing, we’re happy to help!
Does “100% WPML Multilingual Plugin and Translation Ready.” mean that the plugins are included or will I have to purchase them separately? Thanks
WPML requires a separate purchase however this means Sterling theme has been tested and approved by the WPML developers as being 100% compatible: https://wpml.org/theme/sterling/
Please let us know if any additional questions,
Hi TT – just a question on behalf of a potential new customer. Work have asked him to take a look at their website/s (1 company, 4 different work areas!). If he was to join, could he purchase the KARMA theme once, but you for all 4 different areas? (ie: Marketing, Main Site, Training etc) – Like setting up 4 sites, same layout, different appearance/colours but purchase just 1 template
Thanks so much for your continued support.
1 License covers the usage of a Theme on 1 website, so if their will be 4 unique websites it will require 4 separate Licenses.
Hope this is helpful.
Hi there – But if we have 1 company/website, but 3 subdomains of said website, then surely the 1 template would suffice?. (ie: www.mysite.co.uk, www.sub1.mysite.co.uk, sub2.mysite.co.uk and www.sub3.mysite.co.uk… )
Yes sub-domains would be covered under a single license.
Top-level domains require additional license.
Hello. I have moved the search bar in in banner page area to the left. is it possible to make a bottom (or two) with a link to somewhere else on my website, besides the search bar ?
Yes this is indeed possible however will require making some custom coding changes to the theme. Customizations are not covered under theme support however you might be interested in hiring for very inexpensive at these preferred vendors:
- Envato Studio: https://studio.envato.com/explore/wordpress
- WPQuestions: http://www.wpquestions.com/
- Codeable: https://codeable.io/
Hi, unfortunately your support platform is not sending me an email so here I go: i bought the theme and installed it following your video guide but two thigs are wrong
1) LayerSlider complains about missing license, i installed it thorugh the required plugins option after installing the theme and that went well but it seems to be missing the license code
2) homepage-3d-cu3er-slider demo page is empty and crashes completely
Hi, sure thing my friend.
A response has just been sent to your ticket via support system.
Kindly check your email and continue all correspondence via that email.
Thank you for letting us serve you!
This theme is really amazing. I am very happy with the final result on my website! And the support is great. http://guidedujaponais.fr/
Thank you so much for your kind words!!
So glad you’re enjoying the theme!
Wish you much success with your business!
Use, by you or one client, in a single end product which end users are not charged for. The total price includes the item price and a buyer fee.
Use, by you or one client, in a single end product which end users can be charged for. The total price includes the item price and a buyer fee.
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