1512 comments found

Hello,

I submitted a ticket but haven’t got a response yet.

Anyway, may I know why I don’t have the ”+” shortcode button on my editor?

Thanks.

TrueThemes_Team

Hello

Our Support Theme will reply to your Ticket promptly. Please continue using the HelpDesk for all Theme Support.

Thanks

Ryszard Purchased

After installing WP 4.0 does not save changes Winget :(

TrueThemes_Team

Hello there

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

1ruethai Purchased

Hi TrueThemes,

I installed your theme for wordpress 4.0 also import demo content but the website doesn’t look like your demo at all. I don’t know how to do with it because I just buy your theme 2 day ago and do as it on document. please help my website is ballvalvethai.com

TrueThemes_Team

Hello there

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hello,

nice Theme! But I have a problem with the gallery. The images are shown at the site but if I click on a image to show the lightbox this message is coming: Image cannot be loaded. Make sure the path is correct and image exist.

where is the misttake?

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

phiinoy Purchased

Hi,

Having trouble with the contact page of my client, it’s getting this error message everytime after someone send their filled up forms… “Could not open socket”. How and where do I correct this error? Hope you can give me some assistance on how to go about it… Thanks.

phiinoy

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you

TrueThemes HelpDesk:

1ruethai Purchased

I cannot find how to edit the slider home page “homepage jQuery slider” I already install demo data but it doesn’t look like your demo :( also the background that you have the texture behide but I don’t have it.

What can I do?

TrueThemes_Team

Hello

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Love the theme…how do you disable comments on every page? I have disabled comments on the blog page but I want them disabled on every page…thank you for your time…

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Maddin Purchased

Hi, I would like to style a specific widget with an individual color at sterling-template. Normally wordpress gives an individual id or class for a specific widget. But at sterling I can not find this id´s or classes in source code. Why are there no id´s / classes, and what can I do?

Thanks, Best Regards Martin

Default-user
Maddin Purchased

Hi, submitting a ticket did not work. Login and Registration failed at https://support.truethemes.net. So I have to insist helping me right here in the comments. Please do not refer at Help-Desk again. It doesn´t work for me anyway.

Here my question again:

I would like to style a specific widget with an individual color at sterling-template. Normally wordpress gives an individual id or class for a specific widget. But at sterling I can not find this id´s or classes in source code. Why are there no id´s / classes, and what can I do?

Thanks, Best Regards Martin

TrueThemes_Team

Hello there Martin

So sorry to hear you are having an issue with the registration for support on the HelpDesk. We just checked and registration is working nicely and our customers have been registering and signing in with no issues.

We will go ahead and provide a solution here for you this time.

Please locate the functions.php file
– Either via FTP in wp-content/themes/Sterling
– Or via Appearance > Editor
Scroll to the bottom of the file and paste the following code:

/**
 * Add "first" and "last" CSS classes to dynamic sidebar widgets. Also adds numeric index class for each widget (widget-1, widget-2, etc.)
 */
function widget_first_last_classes($params) {

    global $my_widget_num; // Global a counter array
    $this_id = $params[0]['id']; // Get the id for the current sidebar we're processing
    $arr_registered_widgets = wp_get_sidebars_widgets(); // Get an array of ALL registered widgets    

    if(!$my_widget_num) {// If the counter array doesn't exist, create it
        $my_widget_num = array();
    }

    if(!isset($arr_registered_widgets[$this_id]) || !is_array($arr_registered_widgets[$this_id])) { // Check if the current sidebar has no widgets
        return $params; // No widgets in this sidebar... bail early.
    }

    if(isset($my_widget_num[$this_id])) { // See if the counter array has an entry for this sidebar
        $my_widget_num[$this_id] ++;
    } else { // If not, create it starting with 1
        $my_widget_num[$this_id] = 1;
    }

    $class = 'class="widget-' . $my_widget_num[$this_id] . ' '; // Add a widget number class for additional styling options

    if($my_widget_num[$this_id] == 1) { // If this is the first widget
        $class .= 'widget-first ';
    } elseif($my_widget_num[$this_id] == count($arr_registered_widgets[$this_id])) { // If this is the last widget
        $class .= 'widget-last ';
    }

    $params[0]['before_widget'] = str_replace('class="', $class, $params[0]['before_widget']); // Insert our new classes into "before widget" 

    return $params;

}
add_filter('dynamic_sidebar_params','widget_first_last_classes');

IMPORTANT:
Please add the code before the closing PHP Tag ?>

This code adds a numeric index class for each widget (widget-1, widget-2, etc.)

We hope this helps.

If you require further assistance or have any other questions, please try signing up for support on the HelpDesk once again. If you are still unable to, we will be happy to create an account just for you. Just shoot us an email at info[at]truethemes.net

Have a great day.

Cheers :)

Default-user
Maddin Purchased

Thanks for helping. Noe I have another question. How can I remove inline styles from the <head>? So I prefere to move styles to stylesheet. Thanks Best Regards Martin

zachavez Purchased

Hi There, I purchased this theme about a year and a half ago but never finished the project. I just decided to work on the website again and wanted to see if you recommend that I update to the most recent version. Will I lose anything I have already built. I especially don’t want to have to redo the slider.

Thanks. zachavez

TrueThemes_Team

Hey there zachavez

Yes absolutely, please update the theme to its latest versions (2.2.2). In WordPress all content and settings are saved in the database so nothing would be lost when upgrading.
However keep in mind Sterling has had several updates since 1 1/2 years ago so certain features have been improved/changed so some settings may need to be changed accordingly.

If you require additional assistance, please use the links bellow to access our private and secure HelpDesk where we provide all Theme support.

Thank you :)

TrueThemes HelpDesk:

Dear Truethemes team, I would like to know if Sterling theme will be updated in the future, or if there is a plan to shift Sterling theme users to Karma theme that seems to be where your effort is focused. Best Regards.

TrueThemes_Team

Hi there

Sterling Theme has received over 25 Updates/Upgrades since it was released and a lot more updates will continue to be released. We put the same amount of effort into each Theme and will continue doing so.

Cheers :)

Maddin Purchased

Hi I have two questions. Can you please answering right here, because I have issue with login.

1. How can I remove inline styles from the <head></head> ? So I prefere a clean source code and want´s to move styles to stylesheet.

2. I Have an issue with fonts. In a div-container there´s another font http://www.abrufkredit24.de/test/ing-diba/ (div table on the left). How can I change font and font-size to main font?

Thanks Best Regards Martin

TrueThemes_Team

Hi there

We will be happy to help. As we had mentioned, we provide support via the HelpDesk.
There are no issues with login. We have customers login in to the HelpDesk on a daily basis.

If for some reason you are unable to signup or login, we again just ask to please send an email to info@truethemes.net and we’ll set you up with an account.

Thank so much.

Cheers

Hello, Just purchased our 3rd Sterling Wordpress theme for another website project. It’s a great theme and the support is the absolute best we’ve ever experienced. Thank you!

Gd bless, Kelly

TrueThemes_Team

Thank you so much for the wonderful feedback.

Happy Holidays :)

by
by
by
by
by
by