1540 comments found

m2farma Purchased

Awesome support, everything i needed was kindly solved. You can buy the theme with no fear.

TrueThemes_Team

Hi there

Thank you so much for the amazing feedback!

You rock! :)

OK guys am just a happy customer back to say thank you for well documented theme. No issues. I had issues earlier today & i told myself and guess what? i figured it out. I have had issues with some other themes have bought but your theme is just all the way perfect. You deserve every $ you charge.

Thanks,

TrueThemes_Team

Hi there

Wow, thank you so much for that wonderful feedback! That means a lot to us.

If you ever run into any issues in the future, please do not hesitate to contact us via the HelpDesk and our support staff will be happy to help.

You rock! :)

Can I have a menu item that’s NOT a page, rather a category that doesn’t link to anything, like PRODUCTS, and the products nest below that in the drop down?

Thanks!

Hello,

I’ve purchased this theme and installed it on my blog but it is nothing like what I see in the demo. Your instructions are non-existent (why would you tell me how to optimize my WP but not how to export demo content?). Can you point me to real instructions where step by step explained how to install your template?

Thanks!

TrueThemes_Team

Hello there

Thank you so much for such kind feedback :)

There appears to be some confusion. All instructions in how to install and setup the Theme, including the Demo Content, are provided in detail in the Training Videos.

No Theme installs the way it shows in the Demo Site unless you also install the Demo content. There is also a detailed Training Video on how to install the Demo Content. http://vimeopro.com/truethemes/sterling-wordpress-theme/video/41611607

If you need additional help, please use the links bellow to access our private and secure HelpDesk and our Team will be happy to help.

Thank you

TrueThemes HelpDesk:

Default-user

Thanks, I’ll try to do it myself. It is a shame that your are selling such confusing theme. Supporting materials included with the theme have no links to videos, and don’t explain how to import demo content. My developers spent 3 hours trying to figure out how to make it look like demo store, and I’ve spent 2 hours of my time as well. It is a shame for such expensive theme not to include one button demo import like many other themes out there. If I would know that this is going to be so hard, I would buy another theme.

Default-user

Thanks, I’ve managed to make it look like the demo. But please, include videos in the original download, without it I did freak out a little :).

Hi,

Love the Theme, One question. How can i make my slider full width like the preview? I Checked the box for the Full Width Mode but it didn’t make it full width.

http://v5online.com/csgchicago/home-layerslider/

Thanks in advanced.

TrueThemes_Team

Hey there

Sure thing… looks like you are using one of the smaller sample Slider. For a Full Width Slider, you must use a different sample Slider such as Full width demo slider.

If you require additional assistance, please use the links bellow to access our private and secure HelpDesk where we provide all Theme support.

Thank you :)

TrueThemes HelpDesk:

theimagestore

Thanks that worked.

mysamed Purchased

hi v2.2.2 download possbile ?

TrueThemes_Team

Hello

Yes indeed Sterling v2.2.2 is the most up to date version and available for download in your Downloads Page.

Cheers

Default-user
mysamed Purchased

download update template v2.2.1 update date 03-10-2014 true ?

Default-user
mysamed Purchased

please download link v222

mysamed Purchased

please download link v222

TrueThemes_Team

Hi there

Sorry but we don’t understand what you are trying to say.
The only version available for download on your ThemeForest Downloads Page is Sterling version 2.2.2. Simply click the Download button and the version downloaded will be 2.2.2

Cheers

Hi,

I’m trying to upgrade an old website to this new theme. I have already removed all of the old theme files and plugins, and installed this new one. However, for some reason, when I set up the revolution slider (with a link on the front) – they do not seem to work. I have no clue why this is.

Please assist!

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

I no longer see the ”+” of Shortcodes. as email ???

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

How do you change the background color of the page in the Sterling theme? I want an all black background with white fonts

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hello! Fantastic support from you. I give you 10 stars out of 10. /Michael

TrueThemes_Team

Thank you so much mate! We truly appreciate it!

Cheers

Hello,

I have been working with your Karma theme a couple of times and I have been so pleased both with the quality or your theme and your support, that I am about to give Sterling a try. From what I saw, there are many simitudes betwween Karma and Sterling admin and features. Can you higlight for me the différences (if any, except for design) ? Thanks for your return

TrueThemes_Team

Hey there

Thank you so much for the awesome support.

Besides the obvious differences in design, Sterling has some different features than Karma. All are listed in the features list and shown in the Themes demo sites. However both Themes are very similar in the way they are setup in the back-end as they both share the same framework. Since you have used Karma Theme, you will find Sterling extremely easy to use as well.

Cheers

Innovata Purchased

Hello,

Looks like the Sterling theme causes problems with my Gravity Form on my contact page (www.innovata.nl/contact). When I switch to the WordPress Twenty Fifteen the GF fields are all aligned correctly. Can you help me with this?

Thanks in advance!

TrueThemes_Team

Hello

Once again all Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hi I have not use that theme for a while. I updated to the latest version and shortcode btn is gone from the editor, do I need to download some plugin now?

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Before purchasing, I wanted to find out if I can use it on my test site and then once I figure everything out, apply it to my live site? Or do you have to buy 2 licenses, or how does that work?

TrueThemes_Team

Hi there

Thank you so much for your interest in Sterling Theme.

Once you purchase one license, you are free to install on a test site, then upload it or transfer it to a live site. No additional licenses are required.
Additional licenses are only required when using the Theme on multiple websites/domains.

Have a great day :)

Cheers

Hello there,

I saw that your Karma theme was accessibility-compliant. is this also the case with sterling ? I hope so !

Thanks for your answer

TrueThemes

Hey Oazar,

Thanks so much for your interest in the Sterling theme.

Sterling does indeed have many aspects that are accessibility-compliant however it has not got the more in-depth accessibility items that Karma does. We will definitely consider making this upgrade in the future.

Thanks

Default-user

Thanks for your answer, meanwhile, do you know if sterling is compatible with the wp-accessibility plugin ?

Hi,

Great theme. I have purchased long back. Please add me to latest updates?

Regards, Arun

TrueThemes_Team

Hey there Arun

Sure thing… in your ThemeForest Downloads account page, under Sterling Theme, you will see:
Get notified by email if this item is updated
...just select that option.

Cheers

Good Evening, Nice theme , I bought this two years ago , now need to use WPML.

I have a problem after upload plugin woocommerce-multilingual.3.5.4 when using theme Sterling.. When I Activate the plugin read this error:

Fatal error: Call to undefined function wc_get_page_id() in C:\HostingSpaces\lidhbmmu\abraontest.e-otg.it\wwwroot\wp-content\plugins\woocommerce-multilingual\inc\store-pages.class.php on line 36

Why? :( :( :(

regards Fabio

TrueThemes_Team

Hello Fabio

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Default-user

Hello, I opened ticket in Help Desk .. in hope to resolved

regards Fabio

Default-user

I resolved It!!! The plugin go to error because time ago (two year) I have delete page shop and the plugin research this page for execute.. ;)

thanks

HI guys awesome theme! Purchased theme about 4 years ago,

I have accidentally deleted the “home page template” for Jquery, is there anyway I can get this back so I can select this when choosing a home page template

Currently I have JQUERY Sidebar see here – Live And Learn Consultancy Home Page

TrueThemes_Team

Hello

We’ll be happy to provide assistance.

All Theme support is provided via our HelpDesk.

Please use the links bellow to access our private and secure HelpDesk and our Support Team will be happy to help.

Thank you :)

TrueThemes HelpDesk:

Hellooo, I have a problem , I created a new site with the theme of your “sterling ” . I created two categories and products . I see the page Shop all products created , I would like to see first categories . I select the category and see its associated product ..

in other site that I did I see it, but I can not remember how … :crying::crying:

Fabio

TrueThemes_Team

Hello

As previously mentioned, all Support is provided via the HelpDesk.
Please access the HelpDesk and submit a Support Ticket so that our Support Staff can help you.

Thank you

TrueThemes HelpDesk:

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