1465 comments found

mayela Purchased

Just and advice, do not upgrade the plugin Jetpack to version 1.9.2 or your theme goes just white :(

TrueThemes

Thanks so much for this info my friend.

Generally the famous “white screen of death” is caused by an over usage of memory. Sometimes when plugins have a new release the new version uses more memory than the old version and it causes this issue.

You can try to increase your allowed memory usage by modifying this Wordpress file in your sites root directory: wp-config.php

You can add this bit of code (also feel free to change 64M to something higher like 80M): define(‘WP_MEMORY_LIMIT’, ‘64M’);

Hope this is helpful my friend.

Cheers :)

Rocky1r Purchased

:crying:Buyer beware! I bought this theme and it looks great however it comes with a built in slider in a fixed position and a photo gallery. This causes a conflict with most slider and gallery third party plugins. :confused: I wanted to use a slider plugin to add a slide show to the text area on my home page. I tried several Slider plugins but they wouldn’t work with this theme. I submitted a help ticket to True themes and didn’t receive a response. I logged in four days later to check the status and the ticket had been resolved and had a note: Sorry but unfortunately we do not provide support for 3rd party Plugins.Please contact the Plugin’s Developer for assistance. Really? This is not my idea of good customer service.

TrueThemes

Very sorry to hear you are unhappy my friend.

It sounds like this was surely a miscommunication error. Perhaps our support theme thought you wanted help custom-coding a 3rd-party plugin into the theme?

We are absolutely here to help you and make sure you’re satisfied with everything. Please reach out to us if there is anything we can do to make sure you have your plugins running nicely.

Cheers :)

Rocky1r Purchased

:depressed: You can update your theme so 3rd party plugins will work or refund my money that would make me happy my friend

TrueThemes

Hey my friend,

3rd-party plugins do indeed work nicely with the Sterling theme. Every plugin we’ve ever tried using works flawlessly with this theme.

Sometimes if you’re using a plugin which has not been certified by Wordpress, it is actually the plugin that has the issues. Some Plugin authors do not know proper coding practices.

If you’d like to submit a ticket on our HelpDesk we can assist with specific plugins, or if you prefer a refund we’re very happy to provide. For refund pleas email us at: info [at] truethemes.net

We hope we can continue to work with you.

Cheers my friend :)

Before I purchase – I noticed an error when resizing the browser window. If you resize it down to smartphone width, the home page banner slider slowly is hidden – as if it gets cut by an invisible curtain. I checked on different browsers… can you confirm this?

Thanks Andy

TrueThemes

Hey Andy,

To preview how it will look on smartphone simply re-size to that browser width and then refresh the page. You will see everything renders nicely.

Please let us know if there’s anything else we can do to help.

Cheers :)

brkard Purchased

Hi. Is it possible to disable single post pictures at the top of the content ?

TrueThemes

Hi There,

We’re very happy to assist.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

desicr Purchased

Friends Sterling is an amazing theme, while I learn more and more trough this theme, more I love it. Easy to handle, and the support is great and right to the answers. Thank you guys! I have a question I would like to do a page without the heater and footer that the template bring in it. Is that possible?

TrueThemes

Thanks so much for the kind words my friend. We’re so glad you’re happy with everything.

We can indeed assist you with your questions.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

I would like to watch some tutorial videos for sterling template. I go to https://support.truethemes.net/?page_id=22 and I am asked to create an account. But to be able to create an account I need an “item purchase code”, how do I get the one for Sterling?

TrueThemes

Hi my friend,

The Training Videos are available for TrueThemes Customers only. Once you purchase one of our products you’ll be provided with an item purchase code so you can setup your free account.

Please let us know if there’s anything else we can do to help.

Cheers :)

seanie Purchased

Slide Show Homepage JQuery. Currently your slide show allows me to upload an Image (445×273) and some text on the right. Unfortunately, my client needs to upload a full image (890×273). can i just go in the code and adjust it so that he can upload a whole image? ....Maybe i can change the site-options for the custom post data types of the Slider Post. Some flexibility is needed. If you could just show the hierarchy of the Slider Post and its dependencies I would be able to integrate my own Slide Show. I already posted a ticket on your site. Thanks.

TrueThemes

Hi my friend,

We’re very happy to assist you.

If you’ve already posted a support ticket our dedicated support team will respond back within 24 hours.

Cheers :)

tighef Purchased

For some reason, I have updated to the newest theme version 2.0.2 and am using the child theme but my shortcode buttons are not appearing correctly. They were working on the version before 2.0.2. Ideas as to why this could be happening? Is there something that needs to be reset?

Nevermind! Cleared my cache and reloaded the page and works fine now!

I see that there are 18 different page templates, which is great. Is once of those templates include the lightbox hero and a gallery as the home page, or can a 4 column gallery with description be placed on the home page with the Lightbox hero?

TrueThemes

Hi my friend,

Thanks so much for your interest in Sterling.

The homepage templates can include any content that you add. You can insert 4 columns with image frames to have a similar gallery layout on the homepage.

Please let us know if there’s anything else we can do to help.

Cheers :)

Hi There

Genuinely interested in purchasing the theme, one question though

Can I turn off the pricing option like in a standard Woo-Commerce theme?

Thanks Jaun

TrueThemes

Hey Juan,

Thanks so much for your Sterling interest.

Yes you can indeed turn off pricing option within the WooCommerce section. Sterling fully supports all functionality that comes with the WooCommerce plugin.

Please let us know if there’s anything else we can do to help.

Cheers :)

Sterling Menus not supporting 1024X768

Sterling Theme Menus are not working properly in 1024X768 resolution. I have five options in Menu Bar. When you hover the mouse over the last two, the drop down Menu appears in the wrong place. It opens on the extreme left instead of under the Menu item.

TrueThemes

Hi my friend,

The menus are working nicely on our end.

We’re very happy to have a closer look at your website and help you to resolve the issue.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

smwaves Purchased

Got this theme 4 days ago and with small modifications, made it perfect for my usage. I have never seen such a well organized easy to work with, a beautiful framework such as the Sterling Theme. Great work!

TrueThemes

Awesome my friend! We’re so glad to hear it! Thanks so much for your kind words!

Cheers :)

Hi’ Great theme we have used Karma also. Having a problem like someone before with the Promotion Slider plugin ( understand it’s 3rd party product but have used it across several themes with no issues ). After placing shortcode we get [RAW] across the page. Have launched a support ticket if someone could kindly take a look. Not looking for a refund as the theme is great just a little assistance so we can get the site finished. Suspect it’s outputs in the shortcode.php file but don’t want to touch it without further advice. Any help would be appreciated as on a deadline. Many thanks

TrueThemes

Absolutely my friend. Our dedicated support team will respond back to your ticket directly via our TrueThemes HelpDesk.

Cheers :)

Fantastic theme and fantastic support. Getting a site to work how you or the client want it can be frustrating, especially if you are not a highly experienced coder. At this point we often jump on the forums and have a moan, No need with this theme just launch a support ticket and the support team jump to action. Promotion slider now working perfectly MANY MANY thanks. Another point often forgot is the time difference between countries, if you are in the UK and support is in the USA you may have to wait a while. Once again many thanks and will be purchasing the theme again for other projects.

TrueThemes

You’re very welcome my friend. Thanks so much for the kind words. It’s a pleasure serving you.

Cheers :)

Really, really fantastic service. The template is well made and the support service really is second to none! 5 stars from me!

TrueThemes

Thank you my friend! It’s our pleasure to serve you.

Cheers :)

bielagro Purchased

Very good theme and the most important great support!

TrueThemes

Thank you for your kind words my friend. We’re so pleased that you’re happy with everything.

Cheers :)

Hello. Before purchase, I have a question about the WPML support. On the homepage, there is “Latest from the blog” part: 1) Can we choose the amount of last posts that will appear? 2) Will ONLY current language’s posts appear? (in this particular part and not only there) Thank you very much in advance. :-)

TrueThemes

Hi There,

Thanks so much for your Sterling interest.

As per your questions:

1) Yes you can choose how many posts to display.

2) Yes only the currently selected language will appear. WPML works by adding a ‘language selection dropdown list’ to your website. Once the user selects their language the entire site will be translated into that language.

Please let us know if there’s anything else we can do to help.

Cheers :)

how is the homepage slider done? is it using timthumb or does it use exact sizing?

TrueThemes

Hi There,

Thanks so much for your Sterling interest.

Sterling has 2 built-in image resizing methods. One method uses a more advanced version of the built-in Wordpress resizing functionality and the other uses TimThumb. (TimThumb is only used when an image is used that is not hosted on the same web server as the website)

Both re-sizing scripts are ‘disabled’ if the image being used is already of the correct dimensions.

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

I have saved the image file from your home page slider and I saw that it is being resized using timthumb. with other themes i had problems with timthumb cropping my images and so forth. is there a way to disable timthumb and using exact image size for the homepage slider?

TrueThemes

Hi my friend,

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

Hi, Just purchased your theme, and i have these questions:

MENU NAVIGATION :

1. Where can i customize the type of font and sizes.

2. I want the main links not to be active, but instead the sub menu items with normal links..where can i do that?

Thanks

TrueThemes

Hi There,

Thank you so very much for your Sterling purchase.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can best assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Cheers :)

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