1484 comments found

Header – padding

I am trying to decrease the padding foe the header element. I tried placing the following code in Site options > styling and css. No change. I tried to place the code in the child theme css. No change. Please help. Cheers Mohan

TrueThemes

Hey Mohan,

We’re very happy to assist with both of your questions.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Your live demo is a mess! Not loading properly. I’d like to get a good look at it before I make my purchase description.

TrueThemes

Hi There,

Sorry to hear there is a loading issue but the live demo is working very nicely on our end.

Perhaps try to access using these links?

- http://demo.truethemes.net/Sterling-Wordpress/

- http://themes.truethemes.net/Sterling

Please give us a shout if you’re still running into any issues loading the site.

Cheers :)

Default-user

I’m getting the same results on IE9, FireFox, and Chrome. Check out these screen shots. http://www.sage-thyme.com/sterling1.JPG there are 5 images captured from the top to the bottome. The rest are named sterling2 to 5.JPG.

TrueThemes

Hmm very strange. We’ve just tested in IE9, Firefox, Chrome, Safari and the site is loading nicely for us.

It looks like the CSS is not loading on your end for some reason?

Perhaps try to double check and ensure CSS is turned on? You can also perhaps try to test by accessing the demo site directly? http://themes.truethemes.net/Sterling/

Please give us a shout if you’re still experiencing any issues.

Cheers my friend :)

dtyler1 Purchased

Guys, I hit the number one top of Google for a very competitive search term after only a couple of months. Thank you for all the SEO that you put into this template.

It’s a little crazy actually, I haven’t done anywork on the site for three months (2/3 complete) and it kept going up in search rankings. I’m afraid to touch it now!! Any advice??

Although there are a few sexier and more flexible themes that just arrived here at Themeforest, I’m going with Sterling for when SEO matters most. It’s a beautiful theme and an outstanding SEO performer.

5 Stars!!

Dan T.

TrueThemes

Hey Dan,

Thanks so much for the kind words my friend. We’re so glad your website is performing nicely for you.

Our advice: “If it’s not broke, don’t fix it”

Cheers my friend :)

I am interested in purchasing. I was wondering if you were planing on adding retina support for the theme in the future? Or how could I possibly implement it? Thx

TrueThemes

Hi There,

Yes as Retina technology becomes more mainstream we will absolutely continue to update this theme to support it.

Right now there is a script called “retina.js” which can make your website about 80% retina-ready right out of the box.

This script also comes as a WP plugin which you can view here: http://wordpress.org/extend/plugins/wp-retina-2x/

Hope this is helpful my friend.

Cheers :)

Everything seem to be fine so far. But I meet one condition which is under the shortcodes vertical tabs. When the resolution reduced, which mean into responsive form. The arrow seem to be stuck over there. Is there any solution over there?

Default-user

Hi, thanks for replying. Yupz. Everything work fine now =D Besides, is there any table shortcodes to use for this theme? I having a table to be insert ><

TrueThemes

Excellent!

Very sorry but there is not a table shortcode at this time.

Here’s an article we just dug up outlining one method for adding a table to your post/pages: http://www.techbuzz.in/how-to-insert-tables-into-wordpress-posts-pages.php

If you are in need of pricing table here is a great free plugin that you might be interested in: http://wordpress.org/extend/plugins/pricing-table/

Hope this helps my friend.

Cheers :)

Default-user

Its ok =D I need a comparison table. The 1st link might able to help

dbh21 Purchased
http://currumbincanvas.com/

one of the gallery items doesnt line up at the bottom. any ideas?

TrueThemes

Hmm…everything seems to be in order.

We’re very happy to have a closer look and help you to resolve.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hello ! A few questions : 1) is it possible to add a google adwords conversion code to a form ? (very important for us) 2) is it possible to choose a custom color for button shortcodes ? (something like #ab18c9) 3) any hope to get from you other color templates (to have more than the given 18). I am looking for more “sober” ones (no critic here, only a matter of tests) 4) I d like to give my customer the opportunity to test the color they want before ordering, is it possible to add the color panel on my website just like the one available at http://demo.truethemes.net/Sterling-Wordpress/, unbranded ofc. Thanks ! David

TrueThemes

Hi There,

Thanks so much for your interest in Sterling my friend.

As per your questions:

1.With sufficient coding knowledge you can add this code to the built-in form builder or you may perhaps need to use a 3rd-party plugin such as Gravity Forms.

2. The shortcodes do not come with a color selection tool however with some minor CSS additions to Sterling’s Styling Panel you can easily adjust the color of any of the shortcodes. We’re very happy to guide you in this process.

3. We don’t offer custom color schemes at this time however Sterling comes with a built-in “Theme Designer” that enables you to create your own custom color scheme.

4. Sure. This is a custom plugin we’ve created that is specific just to the Sterling theme. We’re happy to provide you with the plugin when the time is right.

Hope this is helpful my friend.

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

Abdou77h Purchased

I submitted a ticket on your help desk but still haven’t received a reply and the matter is very urgent.. Will you ever get round to it or should I just give up?

TrueThemes

Hi There,

Truly sorry for any kind of delay. We respond to tickets as quickly as possible in the order which they are received.

I’m not certain of your username so I’m unable to check the status of the ticket but It’s very likely that by the time you receive this message your ticket has already been resolved.

Please just give us a shout if you need us.

Thanks so much

Cheers :)

Amanda17 Purchased

Wow!! I cannot begin to express how helpful, patient and responsive the TrueThemes support has been.

The customer service and dedication to the customers is just superb!!! So many companies now have poor customer service, it is great to find a company that cares and does the right thing. You will have my business for a long time to come. I absolutely love the Sterling responsive wordpress theme.

TrueThemes

Thanks so much Amanda! We’re so glad you’re happy with our services. You rock!

Cheers :)

EMDP Purchased

Hi,

Just downloaded the theme, but it’s giving me an error on installation.

I downloaded the theme off of ThemeForest Uploaded the theme on Wordpress 3.5 Received an error for a missing file (style.css).

Internet connection was strong during the entire upload process. Tried it a couple times and it’s not working still…

TrueThemes

Hi There,

It sounds like you perhaps may be trying to install the ThemeForest Download package rather than the Sterling theme itself.

Please check out this article on our HelpDesk for a likely solution to the issue: https://support.truethemes.net/?knowledgebase=theme-install-failed-the-theme-is-missing-the-style-css-stylesheet

If you require any further assistance please feel free to submit a ticket on our HelpDesk and we are very happy to assist.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Great theme!

A pre-sale question please…

I note that the theme has 18 primary colours. Can additional colours be added? I have a customer who has a very specific requirement.

Thanks in advance.

Ian D

TrueThemes

Hey Ian,

Thanks so much for your interest in the Sterling theme.

Yes Sterling comes with a “Theme Designer” which enables you to specify a completely custom set of website colors.

Hope this is helpful my friend.

Please let us know if there’s anything else we can do to help.

Cheers :)

davcomedia

That’s great. Many thanks, Ian D :)

Is there a way to get the accordian menu items to stay collapsed? They keep re-opening when I try to close them.

Thanks in advance.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Love the changes to the theme. Real great support and a rapid response to tickets and questions. Easy install, great video tutorials, and overall well-built system. Addition of child theme makes custom changes easy. Thanks.

TrueThemes

Thanks so much my friend! We’re so happy to hear you’re happy with everything!

Cheers :)

lisarae Purchased

How do I change the color of the Global Call Out Button? I have changed the Secondary color (to yellow) of the template but the button is still shown in green.

Thanks!

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

chrismfz Purchased

I love you guys! No really, I do. True story. Loved this theme.

Just wondering. Any thoughts in a future update for matching theme shortcodes for lists and tables?

Should be handy and useful.

TrueThemes

Thanks so much for the kind words my friend. :)

We don’t have immediate plans at this time for those shortcodes but we’ve got some really cool things in the works and the shortcodes you’ve mentioned may surface very soon.

Cheers :)

I was wondering if it is possible to add a language flag to change the language?

TrueThemes

Hi There,

Thanks so much for your interest in Sterling.

Adding a language flag for translation is indeed possible. Sterling has been approved by the WPML Translation team and is fully compatible with the WPML Translation Plugin: http://wpml.org/

You can also use the Google Translate Plugin however please note that this plugin uses “machine translation” and is not as professional or accurate as WPML: http://wordpress.org/extend/plugins/google-translator/

Please let us know if there’s anything else we can do to help.

Cheers :)

How do you change the fonts on this theme? No matter what I do it will not deviate from Arial. I inspected with firebug and I see the rule that is making it Arial, but it isnt from a CSS sheet. Theres no section in the Theme Options to change the individual text size & font of certain elements. I am also trying to make the menu bigger and the font size will not increase when I change it in the CSS files or put it in the custom CSS box.

The “Typography” section of the theme options it here, but even when I select one of your Google Fonts it does not change from arial.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

iahim25 Purchased

I am really disappointed with this theme. After 5 minutes i came up with 2 major errors that stopped me from advancing with this theme.

I can not add an accordion inside a vertical tab – it crashes the layout. http://www.spitalul-vbabes-tm.ro/activitate-medicala/ambulatorii/dispensar-tbc/

+ i had to add .tabs_type_1 dd{width:67%; } so the content of a TAB displays properly – still a hack

Really a disaster… there are themes a lot better tested and with a lot more features. I definitely want my $ back!

TrueThemes

Hi There,

Very sorry to hear you’d like to give up on the Sterling theme so quickly. Please note that the functionality you’ve listed is not a standard request but we are very happy to help you come to a solution.

If you prefer a refund we are very happy to provide a refund. Please simply shoot us an email at info [at] truethemes.net letting us know your PayPal ID and we’ll gladly provide the refund.

We’re absolutely here to help so please don’t hesitate to reach out to us via the ticket you’ve already opened on the HelpDesk.

Cheers my friend :)

RTL support?

Default-user

I am not that good in CSS, I have experience but I surely will miss things out if I do it myself. Will it be covered in support to help me make an RTL for this theme?

Thanks

Default-user

My initial step would be to search and replace all text-align: left with text-align: right

but I don’t know if this will be sufficient.

TrueThemes

Hi There,

We’re unavailable for customization work so cannot create the RTL stylesheet for you but we can indeed assist you during your RTL-building process.

There is also a great plugin for easily making your website content RTL: http://wordpress.org/extend/plugins/wp-rtl/

Please let us know if there’s anything else we can do to help.

Cheers :)

If I add woocomerce in this theme, Is it possible to make products without price and no cart. Just contact form on each product for ordering.

Thanks

TrueThemes

Hi There,

WooCommerce items need to have a price by default however you can use CSS to hide the price from the user.

For example:

span.amount {display:none;}

You can then add a note in the product description providing your customers with link to contact page for ordering.

I hope this is helpful my friend. Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Would it be possible to embed the contact form within each product because we need to know exactly to which product does the inquiry came from without asking the user to enter a product number or things like that. some sort of accordion or toggle contact form.

Thanks

TrueThemes

Hi There,

You can generate a contact form using Sterling’s built-in form builder and embed that form within your product descriptions. The form you create can have a dropdown list or radio buttons which users can use to select their product.

Hope this is helpful my friend.

Cheers :)

by
by
by
by
by
by