1383 comments found

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
naguna Purchased

Hi there, I like your design a lot but I am testing the website with IE8 and I have some problems with the menus. The drop-down menu appears open as a list, and the left navigation appears without formatting. The gallery is not working either.

My website is : www.vivirmindfulness.es/inicio

I look forward to your comments to help me solve these problems.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
univo Purchased

Hi, I could look like the following url Gallery is not aligned array of the products, product line-up How can I do?

http://www.gildakozmetik.com/1.jpg
TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
  • Referred between 50 and 99 users
  • United States

I keep getting the error below and I do not see a Cache folder in the theme.

A TimThumb error has occured

The following error(s) occured: Could not create the index.html file – to fix this create an empty file named index.html file in the cache directory. Could not create cache clean timestamp file.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

It sounds like this could be related to permission issues on the web server.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
emeadow Purchased

Just wanted to give my initial thoughts on the theme after getting a friends site up and running on it recently.

I am definitely not a web expert, I have a couple personal wordpress blogs with paid templates I have goofed around with so I have picked up a few things, but not much.

One big plus I found with Sterling is that it doesn’t take much at all to make it look like the demo out of the box. I have had problems with that on other themes, not with Sterling. You can load up all the content that you see on the demo to get it rolling (optional), but it didn’t take long to replace that content. So the demo I showed my friend before he purchased the theme, he ACTUALLY got right away.

Support was great, I had one hang up and a quick ticket opened and it was resolved in just a few minutes.

The only thing I have noticed is a few issues with the gallery page on the mobile version, but to be fair I haven’t opened a ticket on it so it may be something that could be corrected. Just not a priority for our site. The rest of the mobile version seems to function well.

Couple things I love: -The set up videos are great and will get you through most of the basics to get going. -I like the color choices, background design choices, and even the logo symbols you can quickly add to your header. This little flair really adds an edge to the pages and it is SO easy to change up. -The layer slider plug in (included with this template or sold separately on theme forest) took a bit of time to work through the details but is a really nice option to have. There are two other types of sliders so you have some choices.

Couple things I wouldn’t mind having: -The ability to add more then 5 lightbox items in the gallery pages (without having to program it in, there are instructions to do so in their knowledge base) -The ability to put titles on each individual lightbox photo in the gallery pages (unless I missed this somewhere)

All in all, very happy with our purchase of this theme. Thank you.

TrueThemes

Thank you so very much for taking the time to express your kind words and feedback. We truly appreciate it my friend.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am considering two templates, this is one of them. I notice when I open your live demo on my tablet that a lot of the animated slides end up with elements on top of each other. Is there a remedy for this or is it just the nature of the dynamic slider.

TrueThemes

Hi There,

Can you kindly let us know which slider you are referring to? Is it the LayerSlider, CU3ER slider, or jQuery slider? We’ll do our best to provide as accurate a response as possible.

Thanks so much my friend.

Cheers :)

Default-user

Sorry for the delay Hopefully you will still see this… It is the layer slider. When I view it on my tablet, the fly-ins end up on top of each other and unreadable. It seems the main background image sizes to fit but the layers that slide in are too big. I really like the theme but I want it to be as functional as possible on tablets and mobile devices. Thanks!

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

how do I get the home page to display exactly like this http://prntscr.com/q2qjj I have it on the “Homepage – Jquery + sidebar” Thanks ahead!

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

or i guess you could have just answered the questions here like you have others.

TrueThemes

Hi There,

We process all support questions via our HelpDesk. This helps our entire team (located in different countries) to communicate effectively and provide the most efficient possible support.

Sometimes we will answer questions here on the comments board but only when it will not require any additional interaction about the question. (ie very basic question with definite solution)

Really sorry if this is any inconvenience.

Thank you so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
  • United States

Hello,

Our client want to use this theme, but is concerned about the lack of IE7 compatibility. Is the whole theme incompatible, or just certain features and functions? If it is the latter, do you have a list of incompatibilities documented somewhere?

Thanks in advance for the info.

TrueThemes

Hi There,

We unfortunately do not have a list of all IE7 incompatibilities. The styling of certain items does not look so great in IE7 but the primary item is the main navigation.

IE7 is quite a dated browser and only holds a very small portion of the browser market share. We understand your client will want what they want but perhaps you can make it clear that it’s not an item of huge concern.

Also does your client have an existing website with Google Analytics? If so they can view how many of their visitors are coming to the site from IE7 and determine if it’s an issue for them or not.

I hope this information is helpful my friend.

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Thanks for your super fast response. We’re going with Sterling!

  • Bought between 50 and 99 items
  • Has been a member for 5-6 years
  • United States
kjdoyle1 Purchased

Just bought the theme and the organization and tools are amazing. However I am having a problem adding a google map. For some reason the iframe is being removed after I save it. I can see it once, but when I reload the page it is gone. When I go to the page the iframe has been removed. Please help.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
Kwin Purchased

I just want to say to anyone on the fence about buying this theme, DO IT! This theme is amazing, so flexible and beautiful. I’ve bought and built dozens of themes from different designers and this is by far my favorite.

Also the support really is 2nd to none. Really nice developers and happy to help..

Thanks so much, I’m looking forward to anything you guys put out in the future I’ll be the first to buy it!

- Kwin

TrueThemes

Hey Kwin.

Thanks so much for the kind words my friend!

We’re so very happy you are enjoying the theme and working with our team.

You rock!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
rmgctfa Purchased

I just download / purchased now and after installing I get a message saying my version is not latest and there is update available. Why?

TrueThemes

Hi There,

We’re very happy to investigate this further and assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
pwp1 Purchased

can you tell me how to add the captcha to the contact form?

TrueThemes

Sure thing my friend.

This is located in the Site Options Panel under: Appearance > Site Options > Forms.

If you require any further assistance please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user
pwp1 Purchased

thats great and very easy, thank you! what about captcha on blog post comments?

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Exclusive Author
  • Sold between 1 000 and 5 000 dollars
  • Has been a member for 5-6 years
  • Bought between 100 and 499 items
  • Referred between 1 and 9 users
  • United States

I am thinking about purchasing this theme. I really like it, nice work! I see in your very good training videos there is not one for WooCommerce. Since I am thinking about selling some products I am very interested in this. So after I install this theme, am I going to have to install the WooCommerce plugin too? It seems when installing the WooCommerce plugin they make you choose one of their themes. How does all this work with your theme? Is there any more documentation on this and getting it to work with your theme?

Thanks So Much for any feedback!

TrueThemes

Hi There,

Thank you so much for your interest in the Sterling theme.

The Sterling Theme is fully compatible with the WooCommerce Plugin and there are no special requirements for using Sterling and WooCommerce together.

Since WooCommerce is completely free and very popular there are heaps of really awesome resources and tutorials available on the net.

If you prefer videos over written instructions we highly recommend to simply visit YouTube and type in “WooCommerce”. You’ll be presented with loads of super awesome videos.

We are absolutely here to guide you should you have any questions during your setup process.

Hope this is helpful my friend.

Cheers :)

  • Bought between 100 and 499 items
  • Has been a member for 4-5 years
cajam Purchased

Hi there, Is there a way to make the Gallery have a sidebar? I need to have a left sidebar and then include a 4 column gallery to the right of it on one page. I created a sidebar and even chose it on the page, but it still does not show up. Any help you can provide would be great appreciated. Thanks

TrueThemes

Hi There,

Unfortunately there is not currently a page template which includes a Gallery + Sidebar. This is something that can absolutely be created but will require some coding knowledge in PHP/Wordpress/CSS.

If you’re interested in customizing your theme to include this functionality this is something you can likely get coded by wordpress expert for around $20US via http://www.wpquestions.com

Please give us a shout if there’s anything else at all we can do to help.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

Does the theme support RTL languages ? if not, do you have plan to add it soon ?

regards,

TrueThemes

Hi There,

Sterling does support RTL but does not include an RTL stylesheet for immediate use. You would need to create the RTL stylesheet for proper rendering.

We will definitely consider adding this in a future release.

Blessings my friend

Cheers :)

Default-user

Hello,

i’ve no idea about creating RTL stylesheet, could you tell me where i can read more about this, and when this will be released in Sterling ?

regards,

TrueThemes

Hi There,

Here is an article from the Wordpress Codex outlining full details about RTL stylesheet: http://codex.wordpress.org/Right-to-Left_Language_Support

You can also do a Google search for something such as “Wordpress RTL Stylesheet” and receive vast amount of articles/tutorials.

Right now we do not have set date for RTL released with Sterling but perhaps within next 1 to 2 weeks?

Please give us a shout if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
univo Purchased
Hi, Arabic on my site. Post to products gallery does not appear when I click on the menus. Help? Arabic site http://gildakozmetik.com/arp/?page_id=25 English site http://gildakozmetik.com/eng/?page_id=32

reallyevil:

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

PRE-SALE QUESTION- I keep coming back to Sterling! Just bought two e-Commerce themes and I can’t stand them.. so I’m back to Sterling. This client has the following issues that I would love to know if they are an issue:

1.) They already have an account with Merchant e-Solutions and I have to set up my first ecommerce store. I anticipate I will need to use the wp-ecommerce plugin.. is that a challenge with Sterling? 2.) I’m familiar with your gallery and love it. My client will have many galleries and may have 10-15 images per gallery… it seems your galleries are limited to five images.. is there a work around for this?

Thanks

TrueThemes

Hi There,

Thank you so very much for your interest in Sterling.

As per your questions:

1) We’ve not worked very much with the WP-Ecommerce plugin so we don’t have too many details to share about this plugin. It is likely that functionality should be pretty good out of the box but you may need to add some custom styling to match the look of the rest of the Sterling theme.

2) The Gallery can display as many or as few items as needed.There is however only “one gallery template” which pulls from a specific category so having multiple gallery pages will require some theme modification. The single gallery template is best used with the built-in categories which users can filter to display only items from the category.

I hope this information is helpful. Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

The support at Karma is the best.

If you’re like me, you’re bombarded with a multitude of programs (Wordpress, Optimize Press, Karma, Plugins, DAS, Awebber, Wishlist, etc…

Winner of best support should go to the Karma team.

TrueThemes

Thanks so much my friend! We really appreciate your kind words.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
  • Referred between 1 and 9 users

Hi there,

In the “Install Required Plugins” page, when I click install to install “Layer Slider” I get a 404 page.

What happened?

TrueThemes

Hi There,

We’re still trying to pinpoint this issue but it seems that 1 in a 100 customers are also running into this issue.

We are happy to manually install this plugin for you.

Please kindly submit your request as a ticket on our secure HelpDesk so that our dedicated support team can get you all squared away.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Ok, yes can do instal this plugin for me please? What do you need from me?

TrueThemes

Yes absolutely. Please submit a ticket on our HelpDesk using the links we posted above and our support team will get you all squared away.

Thanks so much

Cheers my friend :)

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years
djatom001 Purchased

I purchased this theme a few months ago and it’s simply, AMAZING!!!!

I have not programming experience and i find it quite easy and when i have ran into a problem the support has been out of this world. they go above and beyond to help you. I can t rate this theme and true themes enough.

One very happy customer :)

TrueThemes

Awesome! We’re so very happy to hear that you’re enjoying your Sterling and TrueThemes experience.

Thank you for letting us serve you.

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

Is it possible to add a Newsletter signup box in Jquery example, next to the video? EG: watch the video and on the left an email opt in box.

TrueThemes

Yes. The built-in contact form builder can be used to create a form within the jQuery slider.

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

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