1457 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I notice some different design elements going on that are not in the artwork files like the shadow element at top of slider. It appears this theme has been updated but the artwork files have not. Can you please let me know how to obtain the latest artwork files? Thanks!

TrueThemes

Hi There,

Can you kindly provide more details about the design differences? (ie file name you need and changes you need within that file?)

We’ll get you sorted right away.

Thanks so much

Cheers :)

Default-user

Well, it is a small variation – but the shadow below navbar in blue area where slider goes (in live demo http://themes.truethemes.net/Sterling/) is a different shadow than what I have in the artwork files. Basically it is in 2 parts vs. one main shadow all the way across. I have compared both headers in this screenshot here: http://www.evolv.com/truthemes-shadow.png

TrueThemes

Hi There,

No worries at all my friend. We’re happy to provide an updated artwork file or if you prefer you can update on your end.

There are 9 “shadow styles” to choose from so the live demo site and artwork file are simply showing 2 different shadow styles.

Please let us know what format you’d like the file (PSD or PNG) and we are happy to update. If you prefer to update on your own you can greab the various shadows from within the theme in this folder: / Sterling/images/shadows/

Thanks so much my friend

Cheers :)

Default-user

Thanks! PSD format for me is preferable.

TrueThemes

Sure thing my friend.

Here is the updated PSD for you: https://dl.dropbox.com/u/7008416/sterling-homepage-jquery-newshadow.psd

Hope this is helpful.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 4-5 years

Hey there! :-)

Is it possible to use Google fonts with your theme? And change the size of headlines and body text?

Thanks and many greetings!

André

TrueThemes

Hey Andre,

Thanks so much for your Sterling interest.

Yes Google fonts is built into Sterling so a few clicks of the mouse and you’ll be all good to go.

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

do you have a jwplayer embed for this theme?

TrueThemes

No sorry we do not have jwplayer built into this theme.

Perhaps you might be interested in using a jwplayer plugin for Wordpress?

We’ve not used this plugin but here seems to be a very nice jwplayer plugin: http://wordpress.org/extend/plugins/jw-player-plugin-for-wordpress/

Please give us a shout if there’s anything else we can do to assist.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
m2farma Purchased

Good morning friends from TrueThemes.

I appreciate your quick support, and want to thank you for the great work you guys do.

I have a question regarding the gallery page itens. I created a gallery at www.guitaceltim.com/aparelhos and i need it to show more itens per page.

I have tried editing the page model (page-template-gallery-4col) but had no success. Which lines should edit?

Please give me some help, i’m sure it can be done.

Thanks in advance.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

  • Bought between 1 and 9 items
  • Germany
  • Has been a member for 1-2 years

Hi, I like your theme very much and the backend is fantastic. For our purpose we miss one more submenu. Would this be supported by this theme or is it possible to add? Thanks, Sophie

TrueThemes

Hi There,

Thanks so much for the kind words Sophie. We’re so glad you’re enjoying the theme.

Sterling supports up to 3 levels of navigation: main parent item – child item – child child item.

I hope this is helpful for you.

Please let us know if there’s anything else we can do to help.

Cheers :)

Default-user

Great, thank you. I forgot one question: Our logo is much bigger than your sample so there will be less space for the main menu. Is it possible to get the logo above the main menu? Well I hope..!! then everything will be perfect :) Thanks a lot, Sophie

TrueThemes

Hey Sophie,

Yes this is indeed possible.

Here’s an article from our KnowledgeBase outlining how to center the logo above navigation.

https://support.truethemes.net/?knowledgebase=center-logo-and-main-navigation

If you run into any issues please kindly submit your questions as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Default-user

I’m very happy about that. Thank you for great support. Sophie

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Is it possible to disable the Banner Bar or stop it from showing up on internal pages?

thank you

TrueThemes

Hi There,

Just to be sure, when you refer to banner bar are you referring to colored banner area which contains page title, breadcrumbs, etc?

If so this can indeed be done but is not included in the theme by default. It will require making some code customizations to some of the page templates.

If you’re in need of code customization services we highly recommend the very affordable and wonderful http://www.wpquestions.com

Please let us know if there’s anything else we can do to assist.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 5-6 years

Also, is it possible to use my own background images in the slider area for a full width slider?

thank you

TrueThemes

Hi There,

Sterling comes with 9 preset “transparent overlay images” to choose from.

You can indeed use your own image but you’ll just need to specify it using Sterling Custom CSS section. We can gladly assist you in writing this one line of code if needed.

Thanks so much my friend

Cheers :)

  • United States
  • Referred between 1 and 9 users
  • Bought between 10 and 49 items
  • Has been a member for 3-4 years
jmichiels Purchased

Hi. Great theme. I am using the cu3er slider and want to modify the paragraph description box. It looks like the style is embedded using javascript. Is there any way to make the box the full width of the silder (e.g. 960px or more precisely 950px) and change the font styling within the block. The default formatting is not very useful.

Also, how do I keep the description text visible until the slide transitions? It seems to pop up for 1-3 seconds and then disappears unless I hover the mouse over the slide.

Thanks.

TrueThemes

Hi There,

The items you’ve mentioned are unfortunately not built into the Wordpress Plugin used for editing the CU3ER slider.

To create your own custom layouts you will need to be a CU3ER Pro License holder. This will enable you to use CU3ER’s online “slider creator” and can create any type of custom slider you’d like. More details on CU3ER Pro can be viewed here: http://getcu3er.com/pricing

If you run into any issues please let us know. It is possible that we can create a custom slider for you and send you over the custom files.

Thanks so much my friend

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
sharkfu Purchased

I just purchased the Sterling-Wordpress theme and I am getting this error below when trying to install the layer slider. Can you please tell me how to resolve.

You don’t have permission to access /beaconhomepro/wp-admin/themes.php on this server.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the request. Apache Server at mikejfiore.com Port 80

Thanks, Mike

TrueThemes

Hey Mike,

Certain web servers do not allow files to be installed onto the web server from an outside URL. This is causing the 404 error listed on your website.

To fix you will simply need to manually install the Plugin via the Wordpress Plugins page.

We’re very happy to provide assist you with this process.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user
sharkfu Purchased

Thanks..Just few quick questions if that’s ok…Any specific plug-in name i need to look for? Is it free? That is the one on demo correct? Thanks again the theme is real nice…

TrueThemes

Hi There,

The LayerSlider Plugin is a premium plugin included for free within the theme. (we purchased the plugin so you don’t have to :)

When installing via the theme the plugin gets pulled from our secure Amazon S3 cloud storage. (but some web servers do not allow files to be installed from 3rd-party server)

Our support team will provide the zip file for manual install.

Thanks so much my friend :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years

PRE-SALE QUESTION: can I have a homepage slider that has either a widgeted area on top of it (ex: home search form) or next to the slider?

thank you so much in advance

TrueThemes

Hey There,

Thank you so very much for your interest in Sterling.

The Slider area does not contain a widgetized region however you can certainly make coding customizations to your theme to add this function.

Just a few more notes: The area above the logo and the area above the main navigation are both widgetized areas. There is a homepage layout (jQuery + Sidebar) which contains a widgettized area below the slider ( http://themes.truethemes.net/Sterling/homepage-jquery-sidebar )

I hope this is helpful for you.

Please let us know if there is anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years

Can gallery items link to other pages on the site?

TrueThemes

Hi There,

Thank you so much for your interest in Sterling.

Link-to-page gallery items is indeed possible.

The Gallery post-type has a built-in “Link to page” option which enables you to link to another page rather than lightbox.

Hope this is helpful my friend.

Cheers :)

Default-user

Perfect. Thanks.

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years

I’m trying to buy this template, but it’s important to know if this package includes a admin shop page too.

Thanks

TrueThemes

Hi There,

Thanks so much for your Sterling interest.

We’re slightly confused by the question but are you referring to an administration page for the E-Commerce shop? If so then yes.

Sterling is out-of-the-box ready for the WooCommerce Shop Plugin. WooCommerce has a variety of administration pages for easily setting up your online shop.

I hope this information is helpful.

Please just let us know if there’s anything else at all we can do to help.

Cheers :)

  • Bought between 1 and 9 items
  • Denmark
  • Has been a member for 1-2 years
jakani Purchased

Hello I have buy this theme, and is a fantastic I want to hear about i can make a different homepage ligthbox presentations for different pages and menus.

Where cant i put in my facebook icons ?

Good day to all

TrueThemes

Hi There,

We’re very happy to have a closer look and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
univo Purchased

Hi,

Internet explorer 8 sterling theme is not working properly? I’m looking for a solution.

TrueThemes

Hi There,

Sterling is rendering nicely for us in IE8.

We’re very happy to have a closer look and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

  • Netherlands
  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi TrueThemes,

I have a little question. I wanna remove the query strings from static resource and this can only be done in functions.php file

But i can’t find the end PHP tag code in the functions.php. This code must be place inside the PHP tage of your functions.php file.

function _remove_script_version( $src ){ $parts = explode( ’?’, $src ); return $parts0; } add_filter( ‘script_loader_src’, ‘_remove_script_version’, 15, 1 ); add_filter( ‘style_loader_src’, ‘_remove_script_version’, 15, 1 );

TrueThemes

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

X-Utilities

I have send a ticket

Thank you very much!

  • Bought between 10 and 49 items
  • Haiti
  • Has been a member for 2-3 years

PRE SALES QUESTION

hello hello, I would like to buy this theme this afternoon, but before that I have a question. My website is multilingual (English and French), will I be able to add US and French flags at the top right corner after RSS, Twitter, Facebook and Email Links ? 2nd: what are the best WordPress translation plugins that will work with this theme ? Regards !

TrueThemes

Hi There,

Thank you so much for your interest in Sterling my friend.

Multilingual Translation is indeed built into the Sterling theme. Sterling works best with the WPML Plugin. Sterling has been thoroughly tested and approved/certified by the WPML team. http://wpml.org

Please note that WPML is a very professional plugin. It requires you to provide your own translation strings. If you do not have the time/budget for a proper site translation you can also look into the Google Translator Plugin. This uses “machine translation” which does translate the text but not necessarily correctly all the time. Google Translator is much faster and requires no translating on your end. http://wordpress.org/extend/plugins/google-translator/

Please feel free to give us a shout with any further questions at all.

Thanks so much

Cheers :)

Default-user

hello again, thanks for your fast reply, I will buy both Sterling and WPML, but now please tell me exactly where I will put/insert the translation flags. Regards.

TrueThemes

Hi my friend,

The WPML Plugin comes with a Widget which enables your users to easily select their country flag.

This Widget can be easily added to your website by simply dragging it into the widget region of your choice.

A great place for the flags is within the “top left toolbar” or “top right toolbar” widget regions. Simply drag-and-drop the widget and you’re all set to go.

If you run into any questions along the way please feel free to reach out to us via our HelpDesk and our support team will be happy to assist.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Default-user

very very good ! Now I can rest my head; Get in touch, I will buy it this week-end.

  • Bought between 1 and 9 items
  • Has been a member for 2-3 years
Hi there, Can you check the compatibility of this plugin to the template =D Here is the link to the the plugin. http://wordpress.org/extend/plugins/bd-hit-counter/

Your help are appreciated =D thanks.

TrueThemes

Sure thing my friend.

We’ve just installed the plugin on our local server and everything is running nice and smoothly.

Hope this is helpful for you.

Cheers :)

Default-user

Thanks so much. =]

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years

IF i update the last version on my site, does it touch my content?..or only touches the theme?

TrueThemes

Hi my friend,

Updating a Wordpress theme will only touch the theme. All content will remain untouched.

Thanks so much

Cheers :)

Default-user

Thanks..already updated.. One question…i need to center de copyright footer on top of the bottom footer…where can i do that?

Thks again.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

Default-user

Ok i Will, thanks

  • United States
  • Has been a member for 2-3 years
  • Bought between 10 and 49 items
schoaf Purchased

How do you allow links in your notification boxes (closable needs to be false of course). Right now it shows the html e.g. click here.

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
mailip Purchased

I purchased the Sterling-Wordpress theme and I am getting this error below when trying to install the layer slider – a 404 Not Found error. Can you please tell me how to resolve or please send me the layer slider .zip please.

thank you

cheers

TrueThemes

Sure thing. We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thank you so much

Cheers :)

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