1477 comments found

Hi,

The theme has been working great until recently—when writing a new blog post in Visual mode, line breaks go missing. A look in the HTML view shows that instead of

tags, there are

tags. While I am able to go in and switch these out, the person updating it gets confused by HTML…

Can you assist please?

TrueThemes

Hi There,

Yes sure thing. We’re very happy to take a closer look at your website and help you to resolve.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can assist you most efficiently.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Thanks TrueThemes for the awesome product support!

These guys respond promptly, when you’re in the thick of it and when you need the support. I’ve had both of my tickets solved quickly and resolved.

I recommend their themes because they’re not only feature rich, but the sales support hasn’t been matched by other theme designers so far in my experience.

Thanks TrueThemes, keep it up!

TrueThemes

Wow your kind words really mean the world to us.

Thank you so much for letting us serve you.

You rock!

Cheers :)

Though I have already rated the TrueThemes Sterling theme I want to emphasize one thing in particular… They provide the best support of any theme I have ever purchased. This theme is super solid but the support takes the quality one step higher. Congrats to the TrueTheme team, they are fantastic and I will certainly look at any theme they produce before I look to other developers.

TrueThemes

Thank you so very much my friend!

Your kind words really mean the world to us and we’re so happy to be your theme provider.

You rock!

Cheers :)

Hi—I am having an odd issue with sterling. In the banner slider, if I choose RANDOM, auto advance, pause on hover, and show arrows, then the images in the slider over time will stop loading. If I redo the slider, but do NOT choose “random” this never happens. Is this a bug you have encountered? If so, is there a solution?

TrueThemes

Hi my friend,

We’ve not encountered this issue before but we’re very happy to take a closer look at your website and help provide solution.

Please kindly submit your question as a ticket on our secure HelpDesk so that our dedicated support team can assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

I played around with the settings, and the problem was fixed when I did not use values above 10,000 in the setting panels, for speed and length of transitions.

TrueThemes

Wonderful. Thank you so very much for sharing my friend.

Cheers :)

Hello tell this theme only supports the English language? Spanish is not supported? I want to buy a Russian site, there will be problems?

TrueThemes

Hi There,

Thank you so very much for your Sterling interest.

Sterling comes in English by default.

Sterling is a fully-certified WPML Theme. You can translate Sterling into any language using the very popular WPML Translation Plugin: http://wpml.org

Please give us a shout if there’s anything else we can do to assist.

Thanks so much

Cheers :)

leysel Purchased

These guys rock! Always ready to help and quick too. Turns out the problem was my fault but they spent hours trying to help me. The theme is excellent!

TrueThemes

Cheers my friend :)

Thank you so much for letting is serve you.

Just purchased, however the install failed on a brand new install of Word Press. Message said: Unpacking the package…Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme install failed.

Any ideas?

This theme is awesome.. just have a few styling questions I need to confirm before I purchase! Can the main background (blue in the demo) be turned into an image? And, can I remove the grey gradient banner from the main menu without affecting functionality? Thanks!

TrueThemes

Hi There,

Thanks so much for your Sterling interest my friend.

1) Yes the Blue area can be changed to any color using a built-in color picker. The color can also be changed by choosing from the 18 pre-designed color options.

The Blue area can be replaces with an image however it will require adding 1 line of CSS code to Sterling’s built-in Options Panel.

2) Yes the gradient can be easily removed from main menu with 1 line of CSS code. Functionality will not be affected.

We hope this information is helpful my friend.

Cheers :)

Default-user
epona Purchased

Hi there, thanks for the fast response! I have purchased the theme and am working with it now. It’s so thoughtfully organized. Awesome job. I’ll like the make the modifications above, how would I go about getting the two lines of CSS code? Thank you so much!

TrueThemes

Thanks so much for your kind words my friend – we’re so glad you’re enjoying the Sterling theme.

We’re very happy to assist you with CSS request.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

My site is killer slow, and the homepage is on 456kb. Getting some issue with null.png? Testing through pingdom.com, and getting a 20-30 second load time. Is anyone else having this problem?

This may have already been covered, but what are the differences between Karma and Sterling?

Thanks

TrueThemes

Hi There,

Thank you so much for your interest in our themes.

Karma and Sterling have very similar functionality. The bulk of the differences are related to the design of the themes. Choosing which design works best for your project is our recommendation.

Outside of the included LayerSlider Plugin within the Sterling theme, the primary difference is the shortcodes. Shortcode demos can be viewed below:

Sterling: http://themes.truethemes.net/Sterling/shortcodes

Karma: http://themes.truethemes.net/Karma/features/shortcodes-demo

Please feel free to give us a shout with any questions at all.

Cheers :)

I think the description should state that the design will not work 100% when using it boxed and viewed on iPad.

The margins on the sides are missing, making the logo, text and every other item on each side appear just next to the boxed-border.

This is how it looks: http://testsentralen.no/bilde.jpg

I`ve contacted support, but they don`t have a fix for this and that (in my opinion) doesn`t make this design 100% responsive. :/

TrueThemes

Hi There,

Thanks so much for this screenshot my friend.

We’re only days away from a Sterling update and we’ll definitely investigate the boxed-layout on iPad/iPhone and include a fix.

Cheers :)

Default-user

This issue is now fixed thanks to a quick and helpful support from TrueThemes.

If you are having this issue, add this code to the Custom CSS-section of the adminpanel:

@media only screen and (max-width:1058px) { #tt-boxed-layout {width:97% important;} } }

TrueThemes

Thanks so much for sharing with the community my friend. You rock!

Cheers :)

DStephan Purchased

Hi, Just want to say things for the awesome support and great theme. Our website looks very professional with practically zero coding. Also, you guys were very responsive and patient (considering some of the dumb mistakes I made) to my support requests. Thanks again and good luck. Doug

TrueThemes

You’re very welcome Doug. Thank you so much for your kind words.

It’s an absolute pleasure serving you.

Cheers :)

Hello,

We have purchased this item. I’ve read the documentation but:

- The preview has a diffrent slider. Now it shows the layerslider but this is too much. How can i put the exact slider as the preview - the preview has a footer with newsletter a logo connect with us and a navigation in the bottom footer. I hqve it installed but i dont know where to find these plugins or widgets? There is no widget showing i can place in the footer that wil reproduce like your online version - in your homepage i see latest blogs quotes ,, but then i add those schortcodes it doesnt look like yours at al ?

so how can i make my version exact like your preview version ? the documentation doesnt say nothing about that

TrueThemes

Hi my friend,

Thanks so much for your Sterling purchase.

The Demo site can be re-created using the theme’s included XML demo content.

Please follow the Sterling Training Videos for complete instructions on setting up and using your new theme: Training Videos

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can further assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Hi TrueThemes – I echo everyone else’s comments about the Sterling Theme – excellent work!

Our twitter widget is not populating correctly – only intermittently, and sometimes not at all. Any insight?

Thanks again. GTC

TrueThemes

Thanks so much GTC! We really appreciate your kind words.

We’re not experiencing any Twitter issues but we’re very happy to take a closer look at everything and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk outlining the details and our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

ekimdmb Purchased

Is there a way to disable the “layer slider” from showing up in responsive mode on the sterling wp theme?

TrueThemes

Hi There,

We’re very happy to assist you my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

KIMVBI Purchased

I absolutely love the Sterling Theme and its support team!

I’m fairly new to WordPress, but am computer literate. So, I thought I could just jump right in and start using WordPress themes. I purchased a theme by another author that claimed to be user friendly and offered support. While the live demo looked great, that theme was not user friendly and the support offered was vague and not at all helpful.

Not the case here! My experience with TrueThemes and the Sterling Theme has been phenomenal! When I’ve been unable to figure something out on my own, I’ve submitted a ticket and not only was the response time outstanding, but they gave me real solutions that actually worked and resolved the issue! On top of that, the support team is stellar and always courteous and gracious.

Thanks for such a great experience! :-)

TrueThemes

Amazing post my friend. Thank you so much for sharing your experience.

We’re so very glad that you’ve had a great experience with everything.

It’s an absolute pleasure serving you and we wish you very much success in your business.

Cheers :)

Hi, this theme is great. Can you hlp me out with a problem I am having?

How would I change the blog page-banner-heading from blog to the actual name of the page? For instance I named the page Listings and set it with the blog template and the heading still says blog, I’d like it to say Listings.

Thank you for your help!

TrueThemes

Sure thing my friend.

The Blog Title can be adjusted from within Sterling’s Site Option Panel.

1. Click on ‘Appearance > Site Options’

2. Click on ‘Blog Settings’

3. Enter new title into ‘Banner Title’

4. Save all Changes

Here’s a screenshot showing this feature: https://dl.dropbox.com/u/7008416/_screenshots/sterling-blog-title.png

If you require any further assistance on this question please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you further.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Truly incredible support! I chose this theme because of all its amazing built-in features – I wanted to produce a professional, up-to-date website with limited skill and experience. As a surprising bonus, the support team was immediately accessible when I needed help and went way beyond what one should expect! Thank you, TrueThemes!

TrueThemes

Thanks you so very much for your kind words my friend. They really mean a lot to us.

Thank you for letting us serve you.

Cheers :)

listern Purchased

Hello guys

Does this always load in a s a blog structure or can you load in as a website structure by changing setting before upload

cheers

TrueThemes

Hi There,

Our apologies but we’re slightly confused by your question. Can you kindly provide more details about the question?

Please also feel free to check out the Sterling Training Videos. These videos show you the setup process from start to finish and they might help to answer your question.

https://support.truethemes.net/training-videos

Thanks so much my friend

Cheers :)

by
by
by
by
by
by