1458 comments found

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

I just wanted to add that I find the support from TrueThemes to be exceptional. They respond quickly and seem to always have an answer that easy to follow and simple to integrate. The Sterling Wordpress theme is by far one of the best themes I have used.

TrueThemes

Amazing post my friend. Thank you so much for taking the time to give us your feedback.

You’re kind words mean the absolute world to us.

Thank you so much for letting us serve you.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hmm, very strange. For some reason, when I create pages I can see them in the backend but not in the browser.

For example: http://greenpeaklabs.com/website-design/

TrueThemes

We’re very happy to assist you my friend.

There are a number of reasons for this error within Wordpress.

This error is related to the Wordpress installation itself and not the Sterling Theme.

We’ve resolved this issue in the past on our own websites by re-uploading the Wordpress files. (ie re-uploading the wp-admin and wp-content folders)

Here’s an article outlining some more possible fixes for you: http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thanks, that helped and I figured it out! Was a corrupt .htaccess file

TrueThemes

Awesome! So glad to hear it! Cheers my friend :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi there, I would really like to buy this theme, looks great! any change to add Right-to-left language support? Thanks!

TrueThemes

Thanks so much for your interest in Sterling my friend.

There is not currently a right-to-left text option built into the theme however you might be interested in using an RTL-Plugin.

Here’s a very simple plugin which adds a new button to the Wordpress content editor and enables you to convert text to RTL:

http://wordpress.org/extend/plugins/wp-rtl/

Please let us know if there’s anything else we can do to help.

Thanks so much

Cheers :)

Default-user

Thank you very much for the quick reply. I’ve tried this plugin and from my experience it has a lot of problems. if you do decide to add RTL support I hope you remember me and let me know ;) thanks

TrueThemes

Yes we sure will my friend.

Please feel free to join our mailing list to be notified of all new theme releases and updates:

http://truethemes.us2.list-manage1.com/subscribe?u=e2deed44e98de9950b14e7fb3&id=47d7d9240b

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
MarkUBiz Purchased

Hi there,

I just purchased this theme and am trying to get the layer slider installed. However, when I click the install now it takes me to a 404 page. It looks like that plugin was not installed. Please let me know what I am missing as I really want to use that slider on this website.

Thank you.

TrueThemes

Hi There,

The 404 error when installing a plugin is generally caused by a setting on the web server.

We have a workaround and are very happy to guide you through the plugin installation process.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can get you all squared away.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user
MarkUBiz Purchased

Thank you for the quick follow up. I have created an account and supported the ticket. I am very impressed with the buildout options and the great customer service for your themes. Thank you.

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

It’s not working on my blog. They said that the theme is broken…

This is the message: Les thèmes suivants sont installés, mais incomplets. Les thèmes doivent avoir au moins une feuille de style et un modèle.

? I NEED HELP !!!!!! benoitaction@gmail.com

TrueThemes

Hi There my friend,

It sounds like you likely have tried to install the full download package rather than the actual Sterling theme itself. (this is very common.)

The download package includes a variety of extras such as documentation, design files, freebies, child theme, etc. which causes the installation error.

Re-installing the theme using the actual theme file will resolve the issue. Theme file is labeled Sterling.zip and is located within the download package from ThemeForest.

Here’s an article from our KnowledgeBase outlining more instruction: http://bit.ly/UCnnx6

Also please feel free to check out the theme installation video for further details: http://vimeopro.com/truethemes/sterling-wordpress-theme/

Cheers :)

Default-user

THANK YOU !!

  • Bought between 10 and 49 items
  • Has been a member for 2-3 years

Hi There,

We are using this theme for one of out sites and it’s working great!

However I have had a request and am wondering if you know if this is possible.

I am using the theme with Woocommerce and WMPL Plugins. We require a different colour scheme for each language. So EVERY page, product etc has a whole different colour footer, header etc.

Eg – UK – Blue Spain – Red France – Green

Is this possible with the theme, woocommerce and WMPL?

Kind Regards

TrueThemes

We’re so glad you’re enjoying the theme my friend :)

As with most programming tasks it is very likely that this customization is indeed possible however unfortunately we don’t have much information or guidance on how to implement. Really truly sorry my friend.

If you’re in need of professional custom coding assistance we’ve got 2 highly trusted partners that can very likely assist with your coding customization needs. WPQuestions.com and Codeable.io

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 3-4 years
dgweb Purchased

Hello there, I’ve just purchased and installed the theme… one of the main reasons I chose this theme was the Layer Slider… unfortunately, the theme doesn’t seem to come with it. During installations, it shows the option to install the 3D and the Layers slider plugins, 3D slider installs fine, buth the layer slider is missing (leads to 404).. I’ve searched the themes folders and didn’t find it there as well – just the 3d slider

TrueThemes

Hi There,

The 404 error is generally caused by a setting on the web server which is preventing the LayerSlider to install.

We’re very happy to walk you through the process of manually installing the plugin.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi There,

I’m interested in buying this theme. A feature I’ve seen in other themes, but not in this one is tooltip. You hover or click on some text to get a little tooltip/hint with more text.

This would be very useful to me and almost a make it or break it issue. Is it possible with this theme? Is it something you would consider adding to the theme?

Best Regards

TrueThemes

Hey There,

Thanks so much for your interest in Sterling my friend.

Tooltips are not currently built into the theme however it is something we will definitely consider for a future release.

If there’s anything else at all we can do to help please just let us know.

Thanks so much

Cheers :)

Default-user

Thank you for the quick response! Are releases frequent? I looked at the changelog for a few releases and it seems it’s mostly bug fixes instead of new features. Is it likely this will actually be added anytime soon? If so, I’ll go ahead and purchase right now :)!

TrueThemes

Hey my friend,

Yes the theme Releases are pretty frequent and are generally based around bug fixes and theme optimizations. (as wordpress core and popular plugins get updated we update our themes to be as bug-free and optimized as possible.)

We unfortunately cannot guarantee a release date for tooltips included into the theme. If this is something needed immediately on your website you might be interested in a 3rd-party plugin or custom-coding the tooltips into your website.

Here is a filtered search from Codecanyon.net outlining some potential tooltip plugin options: http://codecanyon.net/search?term=tooltip&category=wordpress

Please let us know if there’s anything else we can do to help.

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years
  • Spain
TrueThemes

Hi There,

Thanks so much for your interest in Sterling my friend.

Here are a few helpful notes about page optimization.

- The Sterling Demo site has a variety of extra files/images as part of the “theme style switcher” which negatively affect the page optimization speed. This style-switcher is not included in the actual theme and an immediate improvement will be seen.

- The CSS can be optimized in a variety of ways depending on your specific needs. (if there are certain items in the theme that you’re not using and you prefer to remove from the CSS you can indeed remove these items and improve speeds)

- A compression Plugin such as WP-minify (link provided below) can improve page loading times by combining all CSS and all JS files into a single file. This will help to reduce http requests and will increase the load time of your website.

WP-Minify: http://wordpress.org/extend/plugins/wp-minify/

Please let us know if there’s anything else at all we can do to assist.

Thanks so much

Cheers :)

  • Bought between 50 and 99 items
  • Has been a member for 1-2 years
clanno Purchased

Is there a way to disable the easing effect on the menu and just have the dropdown appear instantly?

TrueThemes

Hi There,

Yes this modification can be made by making a small adjustment to the menu’s javascript.

We’re very happy to guide you through this my friend.

All of our Product Support is conducted via our TrueThemes HelpDesk.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
kanarisp Purchased

Great theme. Would love to have a LinkedIn link on the Team Member short code. Thanks!

TrueThemes

Sure thing my friend! We’ll be including this in the next release of Sterling.

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years
viclee888 Purchased

Hello! I purchased this theme and I am trying to create the same look as the live demo’s 3 column of text but I don’t know how. I can’t find the proper shortcode.

What is the “horizontal” equivalent of [home_vertical_item] ? Is there a shortcode list I can view?

TrueThemes

Hi my friend,

Thanks so much for your Sterling purchase.

There are a few options for replicating the demo site:

1) Install the XML demo content to create exact replica of demo site. Sterling Training Videos: https://support.truethemes.net/training-videos

2) Copy/paste the 3 column shortcodes from the following sample link: http://pastie.org/private/pu3rii9ilrcxmctre8perg

Should you require any additional support please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 5-6 years

Hi,

I am trying to get the left nav working individually. Is it possible to have different left nav’s per main page? So if I click submenu item1 in the main menu I get a different left nav then when I click submenu item2 in de main menu. I hope you know what I mean.

Thanks

TrueThemes

Hi There,

We’re very happy to assist my friend.

A custom sub-menu is indeed possible.

Please kindly check out this HelpDesk article outlining complete details for setting up a custom menu: https://support.truethemes.net/?knowledgebase=create-custom-left-nav

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thank you, that worked great! Another question which micht be simple. Is it possible to give the frontpage slider a fixed height? Now when the content changes the height also changes. I would like it to have the same height. Thanks!

TrueThemes

Sure thing my friend.

The simplest solution is to insert content of the same height. This will automatically happen if using the same layout-type. (ie. image-left or image-right + text)

You can also force a set height via CSS. Simply grab the code below and paste into Sterling’s Custom CSS Section of Options Panel: Appearance > Site Options > Styling and CSS > Custom CSS:

.banner-slider {height:400px;}

Should you require any additional assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | FAQ | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Hi, cannot seem to login to the support desk. The login button does not work. Multiple people have tried it. We we’re wondering if it is possible to pause the slider when a Vimeo video is playing. If not can you quote us for a customization?

TrueThemes

Hi There,

We’ve just tested HelpDesk login and all is working nicely for us.

Please feel free to shoot us an email and we’ll double check your login credentials and get your HelpDesk account sorted asap: info@truethemes.net

As per vimeo playback on pause, this is not currently an in-built option. We’re not currently available for custom work however we’ve got 2 highly trusted partners for all of your Wordpress customization needs. WPQuestions.com and Codeable.io

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hello,

There are 3 navs…

upper top left menu the top menu and sidebar menu

The problem is i want the upper-left menu and the sidebar menu to be diffrent. But they are connected in some way.

Because when I add the upperleft menu as a custom menu as a widget, the sidebar menu also takes the same menu format….. ?

Also is it posible to have difrent sidebar menus per page ?

TrueThemes

Hi There,

We’re very happy to assist my friend.

The side menu (Left Nav) works by automatically pulling in Main Menu sub-pages of that particular section.

This can be easily overridden and a custom Left Nav can be displayed on every page.

Please kindly check out this HelpDesk article outlining complete details: https://support.truethemes.net/?knowledgebase=create-custom-left-nav

Should you require any further assistance please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 10 and 49 items
  • Has been a member for 1-2 years

Hi,

i have purchased the theme but run in to an error with the blog. For some reason you can not leave a comment, while it is all checked within WP or site options.

I have checked the wordpress settings > discussions (think everything is fine here), as well as the site options > blog (everything should be fine here too). Can you see where the bug/fix is?

the related webpage is: http://www.attitude-petcounseling.com/ontdek-de-nieuw-aanbevolen-boeken/#respond

Thanks, P.

TrueThemes

Hey P,

First off, absolutely awesome logo my friend! Seriously rocks! :)

We’ve just posted a test comment at the link provided and everything worked nicely for us. Have you already resolved issue?

If you require any additional assistance please let us know – we’re very happy to help. Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

Default-user

Thanks for the quick reply, great support guys. Yes I have resolved the issue and received your test post. I also had to check the box ‘anyone can register’ under general settings for the posts to work.

TrueThemes

Excellent! We’re so glad to hear it!

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 4-5 years
connorg Purchased

Hello and thank you for the amazing theme! Currently for the “jQuery Image Post”, when you enter the “Feature Image” it automatically converts it to a boxed image at a certain size. I’d like to be able to enter a transparent .png file there and have it appear without be resized or placed on a background. Can you point in the right direction for making this change? I’m very competent with php, javascript, css etc… so I just need some initial direction as to where this conversion is happening.

EDIT – NEVER MIND, I FOUND THE SPOT AND GOT IT WORKING!! THX!

TrueThemes

Awesome. Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 3-4 years
susanab Purchased

Hola, The draft of my Sterling site is looking great. Though I need help with a few little refinements.

- there is ~150px gap between the title bar and content on all secondary pages

- the home page quotes are not spanning the first two columns of the content area

- what is a friendly facebook widget I can use in the footer?

- also need help with the blog page, my server company installed the theme and did not load the unique page templates, thus when I did I overwrote the blog (funny I am getting it’s feed to the homepage but the blog page shows a 404)

I can send screen shots, of the code too, if that is helpful. - Thanks, Susana

TrueThemes

Hey Susana,

Thank you so very much for your Sterling purchase.

We’ll just need to take a closer look behind the scenes and help you to resolve.

Please kindly submit a ticket on our secure HelpDesk so that our dedicated support team can gladly assist you.

TrueThemes HelpDesk | Training Videos | KnowledgeBase

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

I am considering buying this theme, but have a question. Is is possible to have a custom image tiled behind the slider(full-page), and instead of a slider, just have a fixed transparent image?

TrueThemes

Thanks so much for your Sterling interest my friend.

Yes this is indeed possible.

It can be achieved most easily by adding a single line of CSS code to Sterling’s very powerful Site Options Panel.

Here’s a quick sample of the CSS code for your custom request:

.tt-overlay {background:url(yourimage.png) repeat;}

Please let us know if there’s anything else at all we can do to help.

Thanks so much

Cheers :)

  • Bought between 1 and 9 items
  • Has been a member for 1-2 years

Hi, Great looking theme! I have a pre-purchase question. I notice that on the demo, when you click to play the video in the homepage slider, the slider continues to scroll to the next image. Is there a way for the slider to stop once the video begins playing? I’m new to wordpress, so I apologize if there is an obvious solution. Thanks!

TrueThemes

Hey there, Thank you so much for your Sterling interest.

There is not currently a video-pause API built into the slider however a great built-in option is to turn off the auto-slide feature so users have control when to move to the next slide.

Please let us know if there’s anything else at all we can do to help.

Cheers my friend :)

  • Bought between 50 and 99 items
  • Has been a member for 4-5 years
  • Referred between 1 and 9 users
  • United Kingdom
dljoseph Purchased

Hi TrueThemes, Awesome theme as always… My client just asked me how they can add a file upload field to their form so that website users can upload a file to send. I replied, “no problem, just use the built-in form builder and add a file upload field”, but I was surprised when they couldn’t find it there. Does that mean I need to set up a separate form plugin like Contact Form 7 for them or does your form builder actually handle file upload fields? Thanks.

TrueThemes

Hi There,

Apologies but file uploading is not currently built into the form builder.

If you’re client is in need of a super easy-to-use plugin with file upload and lots of other capabilities we highly recommend the Gravity Forms Plugin: http://www.gravityforms.com/

Hope this is helpful my friend.

Please let us know if there’s anything else we can do to assist.

Cheers :)

dljoseph
dljoseph Purchased

Thank you so much for the recommendation.

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